Google says they open at 5:30 which is fantastic for people who go to with early. I pull in and see about 3 people through the glass. I pull up to the window and wait for a good 5 minutes and finally just ask if they’re open yet. No response. I pull through the drive through to leave and they just look at me. Please change your hours online.

This may have been my best Caramel Ribbon Crunch Frappe yet for taste and appearance! The long line was moved at a steady rate. I didnt get a receipt and the girl looked at me like I was crazy because I was still waiting when she returned my card. That didnt take away from my experience.

Receipt # 721991 8/18/21 2:52 pm. I came in today with my mother. We ordered a caramel crunch ribbon frap, a hot peppermint mocha, and an iced white chocolate mocha with sweet cream foam. The peppermint mocha came out as iced. We sent it back for a hot one. Then, the white chocolate mocha came out with no sweet creme foam. I nicely told the girl that I ordered it with sweet cream foam. She told me she would fix it for me. Then the manager came up asking what was wrong with the drink. I told her I ordered the drink with sweet creme foam. She goes on to tell me “well they didn’t ring you up for sweet cream foam so if you want it you’re going to have to go back to the register and pay for it.” Now I specifically told the man at the register from the beginning that I wanted sweet cream foam. I had also repeated the order twice. So of course, I didn’t realize that he had forgotten to ring in the foam. But also, that was not my mistake to not ring it up. It was his. So after two drink mess ups in the same order, the manager forced me to go back to the register and pay the extra 80 something cent for the foam that the cashier forgot to ring in. I WAS NOT IMPRESSED. Which of course 80 cent is not a lot, but it’s just the principle. Guess the manager knows nothing of customer service. I will definitely not be back.

Starbucks on Forsyth Road is so disappointing to me lately. They never have what I want in stock anymore, and the worst part is that you have to sit in the drive through line forever without getting anything. When they just renovated they should have figured out a way to cut the curb to allow customer leave. It’s quite ridiculous and very disappointing. I guess I am going to have to just cross this location off my list!

My pink drink is always on point.. love this location

Absolutely Marvelous.Eats a little into your budget, bu who wouldnt sacrifice for a Macha Green Tea Latte with Coconut Milk and Egg Bites. Not your traditional but Nutritional!!!!!Love My Bucks

Vente extra hot whole milk vanilla latte.Always delicious 😋

This Starbucks was on point with everything! Great customer service with Rio!👍

Today I had the pleasure of being serviced by Newlyn via the drive thru. I have been coming to this Starbucks for over 6yrs. This young lady was amazing. Very polite, wonderful smile and personality. She made sure that I understood how the rewards system works and provided excellent service. Thanks Newlyn, you rock! Thank you for adding such a wonderful person to your staff. This has been and will continue to be my favorite Starbucks in this area.

NuNu was amazing. Myself and my husband came on Sunday and we are very upset about them nolonger having hazelnut flavoring because its being discontinued. WHO DOES THAT??????????????????? ISNT IT ONE OF THE POPULAR FLAVORS???? I shouldnt have to go up the street to Dunkins and get it.Anyway.... She was a great help and suggested something else. We loved her service.. She has a great sales pitch and might need a raise or promotion... Shes good. Thank you so much NuNu.. They need more people like you.. Much Love baby girl 💘..

The line is always long but our orders were made correctly. I just love the Peppermint white chocolate mocha, delicious!!! My mom drinks the peppermint mocha and shes addicted to it! I am infatuated with the Guava passionfruit drink.....FABULOUS but this drink will be available for a brief time. We always get great service. Thanks

Friendly employees and great coffee

The wait was very long for a drink. But overall good food!!🙂

They made my sweet vanilla cream cold brew weak, offered to make a new drink when I complained & made it weak again. When I explained I wanted it stronger, the employee asked what I wanted to be different. I requested a refund instead of having the displeasure of explaining the definition of stronger coffee to a Starbucks Barista or having to drink weak coffee. The coffee tasted like low quality restaurant coffee.

Great location. Clean with plenty of seating.Whether you pick up or drive by, the quality never changes.

Used to be great, but theyve hired some unprofessional workers recently and its been a poor experience. Also, they frequently claim that their nitro cold brew machine is down even though its working. I called this morning asking if it was working and was told yes. I get there and they say it is down so I tell them that someone said it was in fact working. They said theyd try to make it and of course, i have a nitro cold brew in my hand. Netherlands workers are so unprofessional that Im worried about what might have been done to my drink since they were not very gracious about me getting my cold brew.

Quick drive thru and friendly staff.

Despite the drive-thru always being incredibly long no matter the time of day, I can happily say that this location has never given me any issues at all when it comes to coffee orders and food! Consistently great service.

Hadnt had a Tux Mocha in years, so it was time. It was as good as expected.

Spacious, even if it does not look like it from the outside...the barristers are awesome...

Closed early, didnt update hours on Google for customers. People knocking on the door when I showed up, they looked upset too. Whoever runs this store, its not hard to temporarily update hours

They seriously need to move their store to another location!!! It is completely affecting the in and out traffic of the Kroger parking lot!!! It has gotten insane to where you cannot get in and you cannot get out!! I used to enjoy going to this Starbucks however now ....My business will be going to Dunkin!

I absolutely love the staff here. They always call me by name, I guess thats what happens when you go there a lot 😂 so friendly and I feel like they work really well under pressure because theres always tons of people waiting in line. Im looking forward to a day when they can revamp the parking lot situation, but I feel like people are very courteous and kind to one another with traffic etc.

I have come a couple of times a day for years. I have spent a lot of money here.Unfortunately they have a couple of employees in which Ive delt with that care absolutely nothing about customer service. Total attitudes. Sad they will go through life that way and probably cause other businesses to lose good customers as well. I will take my future business to Dunkin.

Love coming to this Starbucks. Theyre super fast and polite. My ONLY issue is the parking lot. Its sooo hard to get in and out and find a parking spot but thats nothing against the store itself.

Even when theyre super busy, staff is friendly and quick

There was NO ONE in the store but me and the staff continued to tell me to put my mask on. I was 10 feet from anyone in the staff. They told me I had to wear a mask if I wanted to stay in the store so I waited outside. So then when they brought my product outside they wouldn’t bring it to me, they put it on a table 10 feet from me. So you can hand people their product through a drive-through window who aren’t wearing a mask but you can’t bring product to someone’s car because they refuse to wear masks in the store??? 🤨🤔So stupid. Keep drinking the kool-aid crazies.

Very friendly staff, drinks were made perfectly.

Coffee is so good there! When a got a frap it was so good! So whenever I want coffee, I go there!

Our order was taken very well and the cashier was really friendly.

Just like the other Starbucks, good service and good coffee. Person at the speaker was very helpful and the coffee and other drinks were quickly ready and tasty.

Do something about the traffic! Was terrible. An accident waiting to happen. Out of white chocolate. Need more locations.

Always such friendly service at this location.

I just left Starbucks on Forsyth Rd. The service has always been good. However, today after I placed my order and made it to the drive-thru window, the guy didnt even give me my change! He just politely dropped my change in their tip cup. He didnt even have the courtesy to ask if I wanted my damn change. True enough, it may have only been a few cents but let me decide if I want to leave a tip or not.🙄

The service left alot to be desired, coffee house employees should at least know the proper lingo for taking a order,they need to train people who dont drink coffee how to serve cust properly..very disappointed!!!

Love Starbucks. Always a delight.

The specific thing that is so good about Starbucks as you get the exact same product no matter where you go. You know exactly how the coffee is going to taste and how the scones are going to taste very consistent The reason I keep going

My sister went to get Starbucks for us when there was a miscommunication involving hot and cold drinks, they proceeded to talk about her infront of her at the pickup window, insisting she was wrong. That’s very unprofessional, don’t want her to go back to this location.

I always get the Caramel Frappuccino with vanilla and bacon egg and gouda sandwich.

Everytime I come here the staff is exceptional at handling a rush. They always get my drink orders right and get them to me fast

Pricing is getting ridiculous... asked for a medium (sorry grande..) and its the size of a small when did that change? Thats to much money for this size of drink. Im scared to know what a small looks like and the price would still be outrageous

Quick service. Impossible breakfast sandwich was hot- good meat substitute

Been coming here for years but now the customer service has taken a serious decline. Tried to order from one employee and she wouldnt even look up then told me she only deals with online orders. If they dont want to work hire workers who do!!!

Great service, but my order was made wrong. Not a normal thing, so still very happy.

Shaken expresso with vanilla flavor is great

They were super busy but fast in the drive thru!!! My espresso was a little burnt but my drink was still good

Nice staff, very clean and efficient. Coffee was Starbucks quality.

Great crew working there! Never an issue. Theyre always upbeat and friendly.

Great service. The hardest thing for me is location. Its in a tight little corner for the drive thru so be careful and watch for pedestrians in this busy Kroger shopping center. Logistically it would be better if it were at a light BUT thats not Starbucks fault so since the coffee is good I risk it all and get my coffee anyway 🤦🏾‍♀️🤷🏾‍♀️😆

Didn’t love getting SCREAMED AT by the blonde making mobile orders this morning at the Forsyth Rd store. I understand we’re all wearing masks and it’s loud. But she was completely over the top screaming at us like we are stupid and telling us to speak up. I literally thought she was joking at first. Might want to work on your customer service voice, ma’am.

Fast service. Thank you.

I don’t know where to start with the unprofessionalism at this location with the morning crew. The guys that work are so great but the women. One literally yelled at me and never apologized, and the other one acts like she doesn’t see me.They care more about that green dot than just giving me my order thats right behind you! I order ahead for a reason!!! I don’t have time to waste in the morning, and I wish they would come up with a different method for mobile orders. I’m sick of spending my money for this treatment. $10-23 every morning is a lot to be ignored.

Fuel! Yay!

Took us 30 minutes to get a coffee and tea while being ignored by the service here. Recommend going elsewhere.

If you guys have zero star, and I will give you a zero.

One of our favorite indulgent stops. So glad we have this for am option. Love their newspaper selections and book swap shelf. No complaints about the food. And the customer service is above reproach

I like that you are about to make your own. Always good.

Why place a mobile order if youre just going to have to drive around the building while people order at the window. It defeats the purpose of ordering ahead.

Love the frappes 😋

Service was very fast and courteous I will continue to go there

Very loud! I work remotely, so I visit many coffee shops and other places to work. I’ve visited this specific Starbucks frequently to work and it’s always soo incredible loud. The workers are all so sweet but they hangout when they are off duty and are just very vocal and loud. If you are looking for a place to be productive I’d suggest the Starbucks on Tom Hill Sr. Blvd.

Everyone is nice! I am vegan and heavily customize my coffees, and they always have coconut milk! Employees are knowledgeable and service is super fast!

Returned to Location after bad experience 8 months prior 5/16/21:Was pleased to chat with Tyler who was kind and willing to interact. I placed my order and waited for about 10 minutes. I got my first drink which was a Mango Dragon fruit Lemonade with extra inclusions. There were only 5 pieces in the drink when I kindly asked for more. I was dismissed by the hot bar barista and told that she did put extra. After two minutes of back and forth she gave me more. Then I watched as she pulled Tyler back onto the floor to make my second drink because she didnt want to. I would have loved to supply other names, but none of the employees had name badges on (I overheard Tylers name).Oct 2020: Rude. Rude. Rude.Showed up and attempted to get a inhouse beverage, sign showed pick up only (inside was closed). Attempted to put in mobile order, but it would not complete payment. Drove to pickup line and the person in front of us was served. We were told they were closing for deep cleaning. We explained that we had tried to order for the last 20 minutes and no one was behind us. Still, we were told they were closing for deep cleaning. We were not able to make a purchase.Long story short, I understand the need to deep clean. I dont understand how they could cut the line off with one person remaining. We had to literally watch the person before us get served while we were denied because we were in line.

Im not a fan of coffee at all, but their non-coffee options are just as wonderful as people claim the coffee options are (although, I tried the Cinnamon Shortbread Latte today and loved it despite disliking coffee). Theyve got a lot of options and incredibly nice workers! Plus, its always entertaining to see how they spell my name :P

Very reliable starbucks

Jaymes was AMAZING! They didnt have the tea I wanted but he went above and beyond to take care of me. Thanks for the exceptional customer service!

It was good got my order right not like the one on Tom Hill Senior dr very rude

Great coffee and a very friendly staff

Always super friendly. Theres always normally a line out to the road. But even under frustration and the wait theyve always gotten my order right and super nice

Whats not to like about Starbucks!!!!

I love this Starbucks. When I ask for a Venti Caramel Frappe double shot no whip extra caramel drizzle and it comes out perfect every time.

Mostly use mobile ordering. Its great. Just drive up. Pick up your order.

The service here is fast and excellent. The employees make an effort to get to know the regular customers, and the dining room is always clean. Be warned that due to the parking lot design, the drive thru can get backed up sometimes, and make leaving the parking lot difficult; I recommend parking in the Kroger lot and walking over. This is one of the few Starbucks where Ive never had a problem with an order, which is very impressive!

If there was something less than 1 star, they rate less than that

Love it :)

I come to Starbucks every Wednesday night for the Middle Georgia Ferret Owners Association meeting. Im not a member of the M.G.F.O.A., but its fascinating to watch those slender creatures skulk around the tasting room. Nobody seems to pay them much attention as they slink around the room under the tables, heck the drive through barista sometimes grabs them and shows them off to unsuspecting drive through guests. I love this place so much and I dont even know what they serve up.

Never again!!!!!!! Drive thru wrapped! Park and go in you stuck!

Great coffee.

It was packed,yet it was very well staffed. I got my coffee in a timely manner and was great.

Great, friendly service, remember our order and always treat us with respect.

My favorite Starbucks in macon besides the one at riverside crossing mall in barns and noble

I love their Specialiry drinks

Close to where we were staying while visiting family and the drinks were well made both times I went.

Very tight drive thru but awesome service every time I go. The drinks are always up to standard and the workers are nice

Ryan is the absolute best. Just thought you all should know. He worked at another Starbucks location on the other side of town and then I moved. Then, BOOM! There he was again. Your energy is contagious. A great employee with a lot going for him in this industry. Already loved this store, but you being present makes it a lot better. Been coming here for over 12 years never did a review though, if that tells ya something! Flawless customer service is rare.Update 7/15/2020Was having a terrible day and still got exceptional customer service as I was taking phone call after phone call with work in the drive-through. Everything that could go wrong went wrong today and even as I tried to pay with a Starbucks app it was acting up I connected it to Wi-Fi and it still wouldn’t work but the barista named Jada had a wonderful personality and brighten my day. It is a little thing sometimes that brings people back to a company. I’ve been coming here for the last 13 years of my life and every experience Different as managers barista’s and leadership came and went I have witnessed it all. Even From the start of the pandemic, I can tell a huge improvement in attitude and over all the morale of the store. Jada you did a fantastic job today and I’m very grateful thank you for the experience that will keep a customer coming back.8/9/2020Another great customer service experience with Chris and Ryan awesome Guys awesome attitudesGreat way to start my day had to come back later for more coffee Definitely not the same experience from which ever lady was working the window difference between these guys and some of the other coworkers is night and day. I like the morning shift people they have better attitudes and make you feel at home where as the later shift makes you feel like it inconvenience. Kudos to Chris and Ryan. Chris’s name tag says SIR.His personality alone will let you know who he is, regardless. Ryan may just be on the intercom and you’ll know who you’re speaking to when you put your order in because he is the utmost example of quality customer service and people who care about their workplace.By the way night shift crew if someone’s app does not act right at the window it’s the app not the customer there’s something wrong with the Starbucks app sometimes. It will pull up at the intercom and say error by the time you get to the window because of the wait. However, to treat a customer like they are inconvenience because of technology advertised and produced by your company is shameful. Some of you all need to work on your customer service and realize that you work at a great place with customers who are normally in a good mood don’t spoil it because you don’t want to be there.Never had this experience above from Ryan or Chris. I come everyday. They are consistent.

During this crisis... Starbucks is a bright spot in my day. The iced caramel cloud macchiato was delish.

Consistently good coffee and friendly staff

Its a bit hidden, but still the same, great, savory Starbucks.

This morning I came in and ordered breakfast and coffee for myself and my fiancé. We are running late and when I went to reload my starbucks card on my app I realized my card was not updated. My cashier figured out how to make my order work using a reward I had earned and it came out to $0.40 left. She went to her purse and grabbed those $0.40 to finish my balance. This was such a small act of kindness, but it made my day. Thank you ^_^

Went to buy coffee and use the restroom. Employee stood in front of our stalls waiting while we used them. She just stood there and I felt very creeped out and triggered like my privacy was invaded. She waited the whole time we were in there. Super creepy. I aint going back to this horrible place. Coffee was hot and was okay...very bad experience. :(

Parking is an issue. Not many spots. Clean store and great staff. Very fun and interactive more than majority of Starbucks.

Nice place to visit but needs more outlets to charge electronics. I was waiting for one woman to move. I think she knew it because she took her time and re-opened her folder.

Visiting from out of state and the staff at this starbucks was exceptionally great! They are so kind and honest, helping me pick a drink when my indecisiveness was getting the best of me. Its clean and like most other Starbucks but the staff makes it wonderful!

Very friendly staff. Coffee and food served hot. Was in and out quickly.

I come here almost 3 mornings a week. No complaints at all! Always friendly, also good drinks!

Food was ok i guess

I love this Starbucks! The staff are so great and friendly, remember your order, and quickly get you out with your order. Its always pleasant and clean. Highly recommended.

As a coffee addict, I buy a lot of coffee and enjoy visiting coffee shops. This Starbucks has great/friendly service and good coffee. The inside is clean and inviting. I would suggest this coffee shop to anyone looking for a Starbucks in Macon.

I love the coffee and the food

Excellent staff and great drinks! Can be a difficult location to get into, but worth it in the end.