I came in to get help setting up my phone and Jeff L. Was very knowledgeable and helpful! He took the time to explain and show me how to work my new phone and he did it with a smile. Recommend him for any of your cell phone needs.

Me and my son had the best experience at this location. My sales rep Oscar Martinez is a perfect example of what customer service represents. He was nice, patient, understanding, and extremely helpful. The staff was also very nice, attentive, fast, with lots of sense of humor. I am from the Bay Area and would drive all the way back to this location to and when I’m ready to upgrade. They are A1 graded in my book. I refer anyone to this location. Thank you Oscar and staff for you help deeply appreciated😊

Where should we begin? Oscar posses excellent customer service skills; effective communication skills; patients beyond measure! In addition his follow up is on point; he keeps his word. No second guessing. We arrived at the Verizon store Saturday evening and complete s the entire transaction when we returned on Sunday. IOscar is a hard and dictated Verizons Representative. If there was 10 stars wed give him a 10 stars. Thank you so much!

Costumer service is nice in person, just lack of communication after leaving the store. Product was sitting in the store for the week without receiving notification from neither UPS nor the store. I had to track down the item. To find out the item was not the size I ordered. Called and I guess I have to do a re order. But I don’t expect a call if I do need to re order. I asked if they are suppose to call the costumer when an item has been delivered to the location, but I didn’t get an answer. It was a honest question, I wasn’t trying to make a statement. Unanswered question, I’ll just pick whatever item already in store.

Ive been to this location three times and three times Ive been dealt with wonderfully by the staff. Store was Immaculate uncongested plenty of employees ready to serve my needs. It seems very anxious to be old one help me however cuz Im still financing how my account as far as my credit goes there wasnt much they could do at this time theyre definitely helpful thank you

If you go here make sure you ask about their 35 dollar set up fee per device. Was not told at the beginning that such thing would be added. They just took the new phones out and started doing it. I thought it was just a service they provided since he started doing it out of nowhere, but if anyone would of told me I would be charged to turn the phones on and transfer contacts I would of declined. Even after leaving the store I still had to set up all my accounts, download all of my apps and everything else. They also charged me set up fees for two watches that they did not touch. We set them up ourselves. After calling about this they said they would give us back the 70 dollars for the two watches but only as a credit to our account, but the phones we were out of luck because they set them up by just transferring the contacts.

Kaleb was overall a cool person to talk to. He made buying a brand new phone a lot more easier. Really good customer service from him.

Was good with listening to what we wanted but was super shady with how much we were being charged. There was never communication about us being charged a $35 set up fee per device. They never even set up our devices. We set them up ourselves. Scammed out of $140 and cant dispute it with Verizon because this is a 3rd party vendor location. Male sure you ask them to itemize everything you are being charged for ahead of time.

Jeff Loazres was wonderful. We ran i to every road block possible. He worked through his lunch to make sure everything was working and verified my account was on the correct plans for what I needed

Today I was unable to make or receive calls from my Verizon prepaid account. I was also unable to access my account, for whatever reason. I went into the Verizon store in Madera Ca. I received help the first time from a gentleman who basically gave me a number to call to resolve the issue myself.I had the same results I had this morning trying to resolve the issue. I returned to the store immediately to find out why my phone was unable to make or receive phone calls as well as why I was unable to access myVerizon account.This time an associate named Jazmine helped me out. This young lady TOOK HER TIME and was PATIENT and waited on hold for what seems like 30 minutes until she spoke live to an agent and was able to find the answer for me to explain why I was having so many issues with my account. There was an outage for Prepaid service customers which I fall under and found out the outage would last up to twelve hours and that I would receive an email when its back up and running Thank you Jazmine I appreciate the effort and customer service you provided. Not everyone takes the time to get the answer for the customer the way you did I appreciate it very much.

My phone was lost/stolen. I had 740 still left on my phone payment. They were able to provide me with a promotion to pay half my phone and I pay the other half in order to speed up my upgrade process. The manger was really Chris, was extremely helpful and kind. He was also very knowledgeable about the phone devices and was able to compare different types of phone and their specs to give me the best value and type of phone I was looking for. Highly recommend going to this Verizon store.

My experience is great always and excellent service, very TLCAnd attentive with seniors

They are always helpful. Iam always in and out. They know their jobs.

My dad went in to change his phone number. they allowed him to purchase 2 new devices and made a mess on my account. This is why my father is not an authorized account manager.

Awesome wonderful 👍 easy to get things done. Quick and painless ☺️

Came in this morning to get a replacement because of a bad speaker/earpiece. Chris the manager went above and beyond to assist me with resolving my issue while at the same time assisting others as well as guiding his employees. Great service like that is hard to find these days. Thanks Chris !

Fast and efficient service. Staff were super friendly and helpful. Darren was such a wonderful help helping me get my brothers phone set up. Excellent service.

I am very pleased with my experience here today. The staff was very professional and knowledgeable about their products. The manager, Chtis, took the time while juggling other demands of the store to assist me with running through the settings of 2 devices.The manager and staff were very patient with their customers.

Thank you Brandon Macias for solving the issue with my phone. You provided great CS. You Rock! I will highly recommend you.

Everyone in the store was very friendly Got the pleasure of the store manager helping me out. Answered all our questions. Had no issues switching over from att. Very happy with the service and phone. He also helped me switch over all my info from a android to an iPhone.

Blanca is the best she helped us with our problem that Walmart caused! She spent 2 hours on the phone talking to customer care to get my iPhone unlock and active she was so great I’ve never experienced this type of customer service before it’s good to know that there’s still good people in this world thank you so much

Chris was so helpful and couldn’t recommend enough!! Thank you so much for making the experience such a breeze! Best customer service!!!:)

They are always nice an d helpful.

Chris Fisher helped my husband and I purchase and set up new phones and service last night. We had had poor service with a previous provider and Chris was extremely helpful and patient is setting up our new service. He even set up additional appointments for us the second day to answer additional questions.

Very very poor service came to exchange my phone and ended up having to leave without a working phone. Tried to explain the situation to the manager he kept telling me to be quiet and hung up the phone on me very unprofessional. Don’t waste your time coming here

I was really pleased with my service at Verizon Madera. I had no idea how to set up a grub hub account because of pending surgery in San Francisco. Not even would my Credit Union in Madera help me. A young man, Mr. Brandon Macias, at Verizon Madera took his time and carried me through the process. I was so pleased with his patience and professionalism. Hats Off to Verizon Madera and Hats Off to Brandon Macias for an excellent job!

Customer service was great, BUT, was told we had to pay 100 dollars for accessories to even leave the store with our phone? Did so because my old phone was broken & thought it was policy. Called Verizon support tonight & apparently it is not Verizon Corporate policy, but since this location is an indirect store, they have different policies. 100 dollars for one screen protector & phone case is ridiculous.

Andrew Contreras helped me out and he was fantastic! He gave me a great deal! I highly recommend!

Brandon Macias is a great salesman that helped me out with what I needed to get done

A+ on service and I was taken care of. Good people! Caleb and Chris the manger of Madera store.

Darin was really helpful and awesome and amazing verizon all the way love it wonderful service

Took several hours to purchase new phone. Was double charged. Taking too long to resolve. Go elsewhere.

My family and I decided to switch to Verizon From sprint and it was a long time coming. The customer service we received was amazing. We were helped by Brandon and we came in on a Monday to look around and he wasn’t pushy or “trying to make a sale” he was very helpful and straight forward. We made an appointment for the following Thursday and he was there and got us all set up and made the process very easy. This is a 3rd party store most places are now days don’t let that scare you. The level of professionalism I saw by Brandon and the entire staff was incredible. Definitely check them out if you’re looking to switch carriers or a new phone.

My experience was really great with the manager Chris Fisher. I am totally pleased with the service I received. We had trouble paying the bill and over the phone with customer service and they couldnt solve the problem. Chris figured it out and got us all set up with a better plan at a lower price and set up our Auto pay so this never happens again.

Great service and beautiful ladies who work there

Lucy was the absolute best! She stayed with me after hours since my phone took so long to transfer over and she was on top of everything and provided me with all the information that I needed. The best customer service and the nicest person. I got a great deal as well. Extremely intelligent and knew exactly what she was doing. Thanks again Lucy!! Highly recommend you seeing her if you need help.

Chris Fisher was a big help in figuring out options for our families plan.

Very helpful.

By far the best experience Ive ever had at a Verizon store. I came in to exchange a phone that I had previously purchased and the manager made the process so simple and advised me of my options both monthly as well as the difference between phones. Im so happy that the service at this location has gotten so much better since the last time I came in over a year ago. This is my favorite Verizon store and will definitely be recommending my friends and family to this store and to this staff!!!

I walked in with questions & concerns & I was approached by a man named Nathan Gonzalez. His service was AMAZING! I usually don’t leave reviews, but he deserved it! He was very respectful, educated on everything about the store & he approached me right away when I walked in the store looking to help his customers with perseverance. I RECOMMEND you ask for him when you go to the store because he knows what he’s doing & he’ll treat you with respect. He also has GREAT communication skills

Good cell phone

Brittany and Jessica were so helpful!!! My husband and I both upgraded our phones and had a lot of questions on the process. Brittany was so patient and answered all of our questions and helped me back up my phone to the cloud just in case so I wouldn’t lose a thing! Jessica was also very helpful with questions about our account and helped me pick out a new charging station. Can’t recommend them enough!!

If you ever need the best customer service yet alone someone who goes above and beyond for you I suggest you go see Ozzy! He is hands down the best person Ive ever experienced in any type of customer service!!! He is the best and Verizon is lucky to have an employee like him!!! Any company would benefit by having him as an employee! Thanks again Ozzy for the best experience ever!!!

Brittney was so helpful and patience during the procedure of upgrading to new phone. I sincerely appreciated her help. Oscar was helpful too. They were both very courteous and knowledgeable. Hope I dont need a phone for a long while but know where to go if I do.

This place is awesome! If you have an issue It is handled every time. Always professional and knowledgeable. Carlos is the best! He is like having your very own prsonal rep! If you have not visited this Verizon you should!

Lucy really helped me out. I came back and got my dad a phone and I’m gonna come back again and get my girl a phone too. She really explain everything to me and made me feel comfortable. I’ll definitely come back and see Lucy! Lucy’s the person you wanna see! Thanks for all of your help!

Do not come here to buy a new phone or start service. I would go to an actual Verizon corporate store, Best Buy, or even Costco. I would only come here to pay my bill if I absolutely had to. Since this is a Verizon authorized retailer they charge ridiculous fees. I have been a Verizon customer for the last 12 years and I was sad when the corporate store closed.Anyway I went to add service for my daughter we decided to get prepaid service for her. Verizon had a great offer for prepaid too. It was double data and free Sim card and free activation. I called Verizon to clarify before I went in to the store because I already knew these authorized retailers always charge fees.Long story short they tried to charge me 90$. 40$ was their activation fee and 50$ was for the first month of service. But here where things got fishy, the employee said the fees have to be paid separately. He said I had to pay the 40$ first to activate the line then I would have to pay the 50$ for the first month of service. Luckily I did my research before hand and I called Verizon Corporate customer service and they said all I had to do was pay 50$ for first month service and that was all. The employee at the store was trying to purposely charge me fees he wasnt supposed to even going as far as charging me separately. Avoid this place unless you absolutely cannot.

The service from Timmy was great. He was knowledgeable about all my questions. He didnt try to sell me on more than what he felt was appropriate for mine or my family needs. I would recommend him to all my friends & family. I would also recommend the convenient location of this store to anyone in the neighborhood.

7/5/2019I have never really liked these authorized retailers. They cant conduct Verizon business. This young kid Darren had me waste my time going into this facility to try and swap out my bad Verizon charger, but yet he couldnt even pull up my account. Ive been a Verizon customer for over 15 years and I have never had issues pulling up my account. I had a good hunch that they wouldnt be able to help me but Darren insisted on me going in and that he can help. I was in a hurry and I didnt appreciate my time being wasted.7/19/2019Its funny how this post has been up for two weeks, and I got no response from the owner. Yet theyre so quick to respond to good reviews. Goes to show you how terrible the customer service is here. Youre welcome. I need say no more.

Customer service is great. Timothy Aguilera help me get into a new phone; checked to make sure I was on the best plan for my family. He walked/talked us through the setup of a new device. We left the store with our new phones ready to use. He explained about the warranty on the accessories and how to register. I enjoyed my time at Cellular Sales.

Customer service is fantastic, store is clean. Employees were very knowledgeable and helpful. Ivan in particular was amazing! He was very patient in answering all my questions and explaining things to me. The store is great, but that rep in particular is what made it a five star experience!

Great Service. Lucy was a good help in giving a good discount and set up for a friends phone. Definitely would recommend her for any person looking to buy a phone here.

Amazing and smooth was the sale. If you want a sales person get Ozzy Hernandez super helpful went above and beyond. I highly recommend.

They hardly have inventory and sales reps knew nothing about what I wanted to purchase.

Came in with a problem with switching phones and sim cards. Chris the manager was awesome and so helpful! Great store!

Osvaldo was extremely helpful and went above and beyond to assist my father with his new phone. He was available for any questions and or issues we had even after walking out the door. Such a great guy and such a great representation of Verizon!

Oscar helped me find a new phone, a process that I usually dread, but he made my experience so much easier! He even helped me set up a new plan with Verizon. The whole process was so smooth! He answered my multiple questions with ease and I just think he’s a great asset to your Madera branch

Excellent service today as usual. we needed onfo and received excellent help and very quick. everything is good.

Verizon failed to post an automatic payment to my account. While I was near the store I went in to reactivate my phone.Carlos greeted me and inside of 20 minutes he had me up and running again. He provided the most friendly and professional assistance I’ve seen. I’ll definitely go back to him if another issue ever comes along.Thanks Carlos !!

Came in to the Verizon store in Madera, California spoke with Chris about an issue on one of my phones and what a great Manager, took care of the issue in minutes, so happy.Would recommend to anyone

The team at this location always gives me the best promotions and discount thanks so much Darin for all you time and efforts into getting me the most bang for my buck its greatly appreciated Im loving my new phone and tablet !

Great staff. Walked in not being sure what i wanted yet but Darin Rodriguez helped me out by comparing phones and explaining them to me very well. Amazing service in his behalf. Definitely recommending him and verizon.

The staff was very helpful. Christopher provided many options. He was patient and thorough in his explanations. He went out of his way to make sure I could walk out the door and be functional with the phone. His pleasant manner and demeanor along with his knowledge make him a perfect ambassador for verizon. Thanks!

Great customer service and very welcoming. I was greeted right away and all my questions were answered. The staff here is very knowledgeable and truly cares about your needs. I would highly recommend this store for all your Verizon needs!

Ozzy helped my brother and I today. He answered all our questions and was great at multi-tasking. 5 star customer service. He even went above and beyond and helped me register some accessories.

Excellent customer service! Ozzy was very helpful, kind and posses all the qualities required to provide stellar service. I’m looking forward to my new service with Verizon!

Ozzy was very helpful, and got us the best deal on our new phones! he was very friendly and professional. We highly recommend Ozzy! He went the extra mile and made our experience great.

The best customer service! I came in for an insurance claim but they offered me a better phone instead of waiting. Thanks guys.

Thank you Darin Rodriguez!! You provided an amazing experience when looking for a new phone for me and my wife! I would definitely recommend all my friends and family to you! Keep up the great work! 👍🏻

Carlos and chris were very helpful and knowledgeable of all the concerns I had would strongly recommend them for any and all you

Best service Ive had in a Verizon in a long time. Love my Z3 and they found a way to help my needs and my monthly bill its awesome. Recommend Carlos and Reece they made it a lot easier for me.

Exceptional service from Chris Fisher, came in to do a much needed upgrade with some apprehension but he made it easy and took his time explaining everything and setting up my new iPhone XR. I am very happy I came to this location and got to work with Chris. He even helped all the other reps and a customer next to us while working with me but I never felt neglected. Side note they all look really nice in their shirts and ties.

Chris helped me regain my email access and other new aps, very helpful and great customer service.

7/29/2019Highly recommend this Verizon Madera Branch customer service is great. Lucy was very helpful and easy to deal with, the manager Tim and one other sale rep. stepped in to help get us on our way, a great team . Thank you Lucy and Team for all your help.

Jessica H. Was awesome! Helped my family out with our new phones, and had great knowledge and was quick to help us! We were in and out with no problems!!

I had a very pleasant experience working with Chris and Johnny @ the Madera store. They were extremely knowledgeable and patient during our return process! I would certainly recommend this store for all your cellular needs!

Had a great experience at the Madera Verizon store. I was there purchasing 3 phones for my kids and was assisted by Ms.Perez. She was very helpful and professional and made me feel very comfortable with my purchase. Thank you

The happiest day of my life was when I kicked ATT to the curb, and visited this location for Verizon! Everyone in this store has been super helpful I don’t see myself going anywhere for a long time. THANK YOU Cellular Sales. I appreciate your service.

Lucy was really helpful. She explained everything to me and saved me a lot of money. I highly recommend seeing Lucy

Came in today to change cell service from att. I was greeted promptly by staff and was immediately helped by the store manager, Chris, who was extremely patient, helpful, informative, and kind. Im thankful I came into the Verizon store in Madera. Thanks Madera Verizon and Chris Fisher.

Elder abuse

This place is trash ..... they are super rude and they dont know what they are doing

Today I received my new phone in the mail. I couldnt figure out how to activate it. So I went to Verizon store here in Madera. I was welcomed by Chris Cruz and he helped me out with everything! It was an amazing great experience and Im very thankful for him. I now can enjoy my new phone!! Thank you Chris Cruz and Verizon for all your help tonight! From Anna Ryan

Hey I wanna give big shout out to one of your employees Brandon Macias he helped me out so much!! He made things work that was great, I had went to sprint and then to T-Mobile and they just waisted my time should have went with you guys in the first place!! Shoutout Brandon Macias thank you Go Verizon #1

Ivan and his team went above and beyond for our family, helping us to get a family plan.They have great customer service and would definitely recommend them .Thank you.

Verizon has great service in Madera and throughout the valley. The service is arguably the best in the area. But they are more expensive than the others and they still make you sign a contract to get their service. This particular store is easy to get to but it takes forever to get help once youre there. Even after you get through the greeting period and your name gets called, the waiting seems to continue.

I have been working with Carlos Alvaros. He has always provided superior customer services that has gain our trust and future business. I have never had such a personalized customer services experience with Verizon but his methodology should be observed and implemented in all of your stores Nationwide. It would be a tremendous success. Anyways, we all know that I could purchased electronics anywhere but the customer services is what sets this store apart.

I was impressed with the customer service this store delivers. I also work in retail and let me tell you, I was thouroghly satisfied in my visit.Always clean.Always friendly.Always Efficient.Thank you.

Came here because i needed a new phone and wanted the best deal, I was greeted by Tim right away who was very knowledgeable and helped me pick the right phone for me, with the best plan! Had a great experience and the customer service was phenomenal ! Definitely recommend coming here for all your phone service needs!

Jessica was extremely knowledgeable and helpful. She explained things every step of the way and was very professional and friendly. She represents the company well!

I ONLY GO HERE TO PAY MY BROTHER-IN-LAWS BILL WHEN ITS OVERDUE AND HE IS OUT OF TOWN....I...PERSONALLY WOULD NEVER USE VERIZON BECAUSE THEY CHARGE DOUBLE WHAT OTHER CELLULAR COMPANIES CHARGE....ALSO....IF YOU ARE PAYING YOUR BILL IN CASH....YOU MUST HAVE EXACT CHANGE.... OR.... THEY ROUND UP TO THE NEAREST HIGHER DOLLAR....(QUESTION) WHO RUNS A BUSINESS WHERE CUSTOMERS COME TO PAY BILLS....AND THEY DO NOT HAVE A PROPER CASH REGISTER FOR MAKING CORRECT CHANGE ???.... WHAT KIND OF OWNER IS SOOOOOOO CHEAP.... THAT HE/SHE CAN NOT AFFORD TO BUY A INEXPENSIVE CASHBOX FILLED WITH A ROLL OF : (QUARTERS/DIMES/ AND NICKLES).... THIS IS A POORLY RUN BUSINESS.... IN NEED OF PROPER BUSINESS TRAINING.... (NO CASH CHANGE IS A JOKE)(FIX IT MR. BUSINESSMAN)

Christopher was so helpful and knowledgeable of my needs today. I really appreciated his knowledge of the device I purchased and really made my day.Cindi H.

Awesome staff. Christopher & Jasmine were awesome: right as we entered we were greeted. No waiting, they were so great about helping us with accessories we purchased.And believe me was thinking I’d have another bad experience like I did at the Verizon on w. Shaw a few days prior. Worse experience their. And today to see how amazing the staff at Madera VeriZon was. So professional. And Shaw location no words just horrible service.Found my favorite Verizon.

It was VERY POSITIVE, EVERYONE SO HELPFUL especially Lance. I was completely satisfied. Everyone so professional!!! I will feel good about going there again when I am in the area. Thank you

Best experience ever! Ozzy was great, fun to talk to and super helpful! No wait time either! It was overall one of the experiences I’ve had when dealing with Verizon! Thank you Ozzy!

Lucy was very passionate and very kind. She helped me understand how to work my phone. She was very sweet.

I went into the store to ask a question and Jordan Douangsavanh helped me out. He answered the question I had and also gave me his contact number so I could complete my request over the phone since I didn’t have everything I needed when I went into the store. He was a great help and I was happy with the service provided.

Carlos was great! Best experience! He did everything possible to give us the best deals and great customer service! Appreciate everything he did for us today!

Very helpful with all my questions and took time to help us through the transition process. I recommend Christopher to anyone that needs that little extra bit of help

Chris Cisneros is awesome. He was so helpful. This was my first time in a Verizon store his customer service skills were.above.and.beyond. Thank you Chris