My experience with the auto xperts was wonderful! Perfect work place to send your cars to. Perfect & fast. Good job!
Was referred here by a coworker and I’m very glad I came here. Marc is honest and super helpful. Out of all the car places I’ve taken my car this is 100% one that I trust coming to the post.. especially as a girl who has no car knowledge. Highly recommend!
Weve been going to Mark for 20 years. Best mechanic ever. New cars, old cars the work is excellent. They stand behind the work. They work with you and help with car warranties. Always explain everything. Will inform you of possible future problems they see could be coming. Very knowledgeable. Have sent my daughter and mother there. Will continue using them as my mechanic. Hands down best service.
My coolant was leaking, so I took my minivan into Auto Xperts. Mark called me within an hour to inform me that my radiator was cracked. He had called around to find parts and was able to fix it within 3 hours. Best mechanic ever!
I have been bringing my (multiple) cars here for years now. They are always very fast and get the repairs done right. I have been very happy with the prices and with the turnaround times. Also pleased that there is no unnecessary work suggested/upselling.
I am so glad I found this place... Marc was honest and went above and beyond
A friend recommended Auto Experts to me. Very pleased with Marc’s service. Was very nice. Did an oil change and checked my 17 year old truck. Noticed a ball joint was starting to go bad and informed me of it. He replaced it at a very good price. I’ll be a regular customer. Thanks Marc!
Marc is my go to guy for auto repairs. I trust him and he really got me out of a pickle the other day when my muffler was nearly dragging the ground...I showed up with no appointment, 2 kids and my Mom in the car, he fixed it on the spot which really saved my day. He has repaired my Ford Escape numerous times, my husband’s truck, and my Mom’s Vibe. I am beyond grateful for his great service and kind, friendly demeanor! You’ll be in good hands at Auto Experts!
I have been taking my cars to Marc years! He has always provided quality work at a great price! Highly recommend Marc and Auto Xperts!
I recommend to all my friends when ever they need any auto repairs I been coming here 15 years and have gotten the best service ever if your looking for a honest business this is the place hands down Ralph Hines
First of all they used quality parts that will last longer.Second they work fast to get me done.Thirdly their charges are honest and fair.
Really like mark and his team. Have done business with them for a while. Always make me feel welcome. Better service and prices than other shops I have been to.
I highly recommend Mark and his team based on trust, efficiency, great prices and fantastic service. I drove 20 miles because there is no one I trust more!!
Marc knows what hes doing. He has had decades of experience. One reason repairs are quick is because he calls around to multiple resources and gets parts as soon as possible.
Marc is a great guy!!! Excellent service and very reasonable prices.
I highly recommend Auto Xperts to anyone with car issues. The manager, Mark, was extremely helpful and honest in my mechanical issues. His staff were very professional and work extremely quick and efficient. Great experience!! 10/10
Marc has been extremely knowledgeable. When no one else could solve my engine problems he did. Finally found a honest mechanic.
Every repair or service I got was done long before the expected time frame I was given. Just all together an outstanding professional establishment! Thank you guys for all your hard but quick work!!
I have trusted Marc with my car for 10+ years! I have always been satisfied. Very professional, timely and great price. You won’t be disappointed
We have been going to Mark for years and are consistently impressed by his integrity, attention to detail, and customer service. Highly recommend!
Recommend by a friend and now i would recommend to anyone who needs basic maintenance to repairs they are super friendly and easy to talk to. Mark is awesome!
Marc has taken care of many of my vehicles for over the last 10+ years. He has always been very open and professional regarding all the repairs. I would recommend Marc to anyone needing work done on their vehicle.
Marc,is very nice guy, doesnt tell you that your car needs something just to make money if it dont need it, very honest, when you have a problem with your car you can always just take it in there, even if you dont have an appointment hes always willing to look at it and tell you whats wrong always stands behind his work I would highly recommend them
This is the best all around car repair shop in the Madison Heights/Royal Oak area. I have been bringing my cars here for years and have always been satisfied. They are professional and honest about the repairs your car needs. Also, the fees are very reasonable.
Wonderful service. My tire was about to blow and the gentleman too care of the truck tire right away and made sure all my other tires were good. Very happy with the service I received today. I will definitely recommend this place for all your auto needs.
Best place in town, and they make me feel comfortable bringing my car in each time! The service is always professional and good price.
First impression? Nice A/C lobby. With diverse Keurig coffee, hot chocolate, and tea selection.Free Auquafina. Courteous, knowledgeable service personnel. A good choice... :)
Great place! Timely fix and great pricing. Marc is great. Highly recommend!
Mark Williams runs an honest auto repair shop. I learned this 10 years ago when bringing in an older car for service. I asked for new spark plug wires. Mark stated, it did not appear necessary to replace them at that time. I told him I was impressed with his integrity and as a result I would plan to always take my family vehicles to him. I trust Mark. He has always taken good care of our family vehicles. Auto Experts is a good bet for your repairs.
Ive been coming to Marc for about 10 years now. Never once had a bad experience. Hes always straight forward and I never felt like he was trying to up sell me. They are always looking to find a more affordable solution to my car issues instead of just finding the most expensive part and throwing it in there. Bottom line its nice to have a mechanic that you feel comfortable with and you can trust. I go there for all my car needs including oil changes.
Marc and his staff are AWESOME! I can depend on accurate diagnostic from him and he is ALWAYS straight forward and honest!!Thank you
Took my 2014 Camaro in for service after it developed a severe rubbing noise while driving. Marc Williams and staff quickly found the problem and fixed it, FAST! My car was ready in under an hour! On top of that, staff was friendly and courteous to me. Credit to Marc for staying open during these times to help the rest of us with car trouble. I really appreciated the service and professionalism, will definitely go back for any vehicle service needs that may come my way.
This is the only place I trust for any vehicle service work I need done.
Absolutely love Marc and his guys at Auto Xperts! He is honest, knowledgable, fair, and definitely not condescending with his female customers.My entire family has come to Mark for years and will continue to do so!A 5-star rating just doesnt seem high enough to describe the quality service I receive from Auto Xperts each and every time!From oil changes and brakes to major mechanical repairs, I trust Marc.☺
I have been taking my cars here for about 25 years for maintenance and repairs. Mark is a good man and has always stood behind the work his shop provides. I have gotten great service at an honest price for all of these years...knowledge too.My last visit was because my Buick was stalling out, twice on the freeway. It turned out to be the after market auto-start that came with the car when I bought it. Beware of those and after market car alarms when you buy your next vehicle.
Always quick and respectful service at a great value to the public and my family
Just called for a quote on diagnostics--whoever I spoke to was incredibly rude. The tone of his voice indicated that my questions were wasting his time, and they were totally reasonable questions, in my opinion. Its 8:00am and maybe you havent had your coffee, but decent phone etiquette is important for generating/maintaining business. Maybe rethink your attitude.
They are experts just like their name implies.
Very dependable, reasonable prices, honest service!
Our family has been going here for a long time now, and they prove every time that they are one of the best car businesses around. They are quick and upfront with what you have to pay, and always put in good work.
I thought i had to get a new engine they tuned it up and got my air working great job will definitely return and refer future business thankx alot guys
Quick & easy service. A very efficient establishment and highly recommend it!
I took my car there twice. The first time there was a young mechanic that was really good. He explained exactly what was wrong and what it would take to it fixed. My car was fixed on time and at a reasonable price. But the young mechanic was frustrated because he was basically running the shop and he couldnt get in contact with the owner. The second time I took my car there to get work done, the young mechanic had quit. The owner was there operating the shop with a different mechanic. That should have been my sign not to have them work on my car, but since I had such great experience the first time, I decided to let them fix my car, although I thought the price was too high. I dropped the car off that morning and they promised to have the work complete by that afternoon. Two day later they still had not completed the work. So the owner finally called to inform me that the price would be higher than what was originally quoted. I asked why. He then explained that they had broken the mounting bolt to the alternator and they had to get a new one from the dealership. I ask why was I being charged for the bolt that they had broken. I didnt break it, they did. He said and I quote: thats the way we do business. We argued back and forth because I felt that I should not have to pay for their mistake. The owner stated that I did not have to pay for the bolt, but I would need to pick up my car and have it towed away from his shop. I needed my car so I ended up paying the extra charge. I will never EVER take my car back there again! I wish I knew where that young mechanic relocated to. Good service is hard to find.
Auto-Lab - Madison Heights, MIOver the years Ive taken my car to a number of different places, large chain stores like Firestone and Midas to the dealership where I purchased my car from and nobody comes close to the service I get from Marc at Auto-Lab.Marc Williams who is the owner of the Madison Heights Auto-Lab does an excellent job at answering my questions. I highly recommend Marc for a number of reasons:1. He does what needs to be done and doesnt try to take advantage of you. (Its very important to have a mechanic you can trust).2. He wont try to replace something that doesnt need to be replaced. (I came in thinking my alternator was bad and he conducted his tests and only had to replace the battery and my car works perfect again.)3. He is friendly and reliable and will call you back when he says that he will. (Each time he said he would call back he did.)4. He has the best prices in town and stands behind his work. (I was quoted for work at the dealership and Marcs quote was so much better even with the cost to move my vehicle (because it needed to be towed) was a few hundred dollars less than the dealerships quote and I received factory parts too. He also replaced my rear rotors and pads which were under the great warranty from Auto-Lab)Marc really is, A mechanic you can trust.You have a customer for life.Thank you,Justin
I had an issue w my sunroof not closing. I called & then went right up there & it was fixed. Thank you for being so kind!
Reliable repairs and great service. I have been relying on them for auto repairs for four years while I lived in Michigan. They made sure to call me after repairs to confirm if the diagnosis and fixes they made were correct and functional. Even after I moved out of state they were willing to go the extra mile to help me sort out problems I had with my parts and to me, that really shows the dedication they have to their customers.
I have been bringing my vehicles here for over 15 years. They have always been able to do the necessary maintenance or repair correctly the first time. The prices are always very reasonable and they have often found creative ways to make a needed repair in a cost savings manner without compromising quality. This is the only shop I have ever used that I would trust with anything from an oil change to an engine rebuild. In my opinion, you cant go wrong trusting Auto Xperts for maintenance and repair of your vehicles.
Always very professional and very friendly! Genuinely enjoy taking my car here! Very honest and crystal clear about issues and explaining things that the customer may not have knowledge of.
Marc has been taking care of my entire households cars for 10+ years. Always A+ service and a truly honest and caring establishment.
Ive been having my car serviced by Auto-Lab for about 5 years. They are fast, efficient and can fix just about anything, they are also great with referrals to other services that need to be done, they know everyone at the top of their game. I cannot say enough about the owner Marc Williams, he is a kind and helpful gentleman, always honest and respectful. I highly recommend them for all your auto care needs. No matter what kind of problem or service you need done, this is the place to go.
Always a pleasure working with. Good service and fair prices.
My car started to shake whenever I exceeded 35 mph, so I took it to the well known repair shop I usually go to for maintenance. After test driving it, they determined that my front tie rod was in need of repair and told me that it was dangerous to drive. They gave me an estimate of close to $600 to repair. I told them that I wouldnt have that much money to spend until next week. I was going to drive home and not touch my car until I had the money to get the repairs done. I felt bad about this as it meant I would have to reschedule 2 doctors appointments and miss 3 events at my church.I listen to WMUZ who regularly recommends Auto-Lab. I decided to stop at an Auto-Lab on my way home for a second estimate. I gave the first estimate to the owner, Marc. He gave me an estimate about $150 less but told me theyd have to put the car up to take a look at it. After doing so, their mechanic (who has approximately 35 years experience) said I didnt need 2 of the items and I could delay purchasing 1 of the items. He fixed my car and the total bill was for $287.13! Needless to say, Ive got a new mechanic.
Great understanding of the issue on my bmw..very quickly diagnosed and fixed. Marc also offered me a ride to my work when I dropped off the car.
New to the area my car wont start at 12 n Mound. I Google to see whats around. Come across several places and decide to look at the reviews. Auto-Lab had the best and most recent so I had my car towed there. GREAT decision and thank you Google reviews. Marc is genuine, authentic and he really freeking cares! After a few phone conversations I went in to give him a deposit and signature and the FIRST thing he did was greeted me you must be Dave and a hand shake. What a forgotten concept! Excellent work, VERY reasonable price and VERY fast service. If you are reading this you are reading it for a reason. Your search is over....go to Auto-Lab....it worked for me.
I have been going to this autolab for over 10 years. Mark is a great mechanic/owner. He is honest and fair, he explains things to you where you can understand and I appreciate that being a woman.... I have referred him to my family and friends and they all feel the same way.
Marc is a refreshing change from the classic mechanic. He has the patience and knowledge to get your vehicle from down to up! Im glad I took the stroke of luck chance nearly 10 years ago to stop into his shop. His work and shop is top-notch. A+s and 5 stars !
Ive been going to Marc for all my. Auto repairs since i started driving. Marc is very honest straight forward and I highly recommend him and his crew to anyone who needs auto repairs. Auto lab is the only place i go.
Ive been having Marc and his crew help my family for a few years! He has been the fairest, most informational, honest person helping us with our cars! I truly recommend him and wouldnt go to anyone else!!!
Came In for a high pressure coolant flush and to get some estimates on a couple other suspected problems. They had a complete broken down estimate waiting for me. All done in an hour. Quick easy and honest. Even suggest another place that might be able to do some exhaust work cheaper and easier than he could.
Helpful and knowledgeable, the staff exceeded expectations and followed through. I feel the work was completed well and staff answered all questions. They dropped an axel, and replaced a fuel pump in just two days.
Top Notch Professional. Courteous, very knowledgeable and above all, trustworthy. Driving an old late model Jeep, Ive had my share of issues. Ill go nowhere else. Highly Recommend!
Marc has done nothing but the best in keeping my 15 year old truck on the road..ALWAYS straight forward with problems and always offering choices for solutions..Fair pricing, good work and communication makes the difficult job of choosing a place for repairs easy for me.
Marc is a stand up guy. Providing personalized genuine service at a fair price. I highly recommend this place.
I have a bad luck w cars and whenever i bring one in its fixed no problem at good prices :) and it stays fixed !
Marc is very straight- forward and honest. I have been bringing my vehicles to this shop for several years. I would definitely recommend this place to any and everyone.
Ive been taking my cars to Mark for service for 24 years. He and his mechanics are trust worthy and dependable. Its been a wonderful experience. I like to think of Mark as a partner who helps me keep my cars running.
Ive always had a good experience working with Mark at this Auto Lab location. Ive taken my various cars there for about 12 years and have been satisfied with the straightforward advice, reasonable pricing, and professional work. I recommend him to people in the area all the time.
Mark may be one of the most honest men in his line of business. He SAVED me from getting ripped off by another shop. We will definitely be bringing our cars to Auto-Lab from here on out.
Ive had my car serviced for several years at the Auto Lab in Madison Heights, MI.Its run by Marc Wilson who treats his customers well, deals with them honestly, and offers quality repairs at the best value possible.
Had great service at Auto Lab. My issue was fixed after many tries at other car mechanics. Highly recommend this shop for all type of work.
I have used Auto-lab several times and believe the prices are very good and the service is great. I would recommend them to anyone.
Great pricing and service! Id been worried since Ive never been to this place before, but they did the job well and cheaply and did another minor repair.... for free! Definitely coming back.
Well I only had to go here because they are a lot closer then my normal mechanic and with my car having a bog/miss, I did not want to drive it far. With that they kept it two days to look into my problem, only to come back and tell me my Catalytic converter was plugged and it would cost me 170$ just for the diagnose and would be looking at around 400-500$ to swap my converter out. So I had it towed to my normal mechanic just to get a second opinion and he said my converter was fine and that one of my spark plug wires was arcing causing a misfire under load and would be under 50$ to swap them out. Lesson learned, 170$ mistake for not taking it to my normal mechanic in the first place.
I called AutoLab and spoke with Mark (the owner) to repair my brake lines (it sprung a leak). I had first taken my truck to a GM dealer (Mathews Hargreaves) - I know, it was a big mistake. They quoted me over $800 to fix a single line. I knew that was ridiculous so I googled brake shops and saw AutoLab. In speaking with Mark he said he could do it much cheaper, even though he hadnt seen the truck at all (most places wouldnt ever give an opinion without seeing the vehicle). The next day they fixed it for $370! I felt really comfortable talking with Mark, and thought he was honest and fair. I wholeheartedly recommend him and his shop.
I along with my family members have been taking our vehicles to Auto Lab for many many years....Mark is HONEST and stands by his work.....if there are any issues after work is performed he has you bring it right back in and resolves the issue! Mark is honest, and gets the job done quick but efficient!
Good customer service and quality work you can trust!
Marc has earned our business. Hard to find a auto clinic that you can trust but Marcs Auto-Lab has won us over.
Great Service & Quality Work. These guys are honest, fast, and do good work. Highly recommend Mark and Auto Lab
Always honest & reliable service at a fair price
Terrible service, after two visits they finally found the malfunction, even though both visits were related to exactly the same problem they still charged me for both visits. They smoked either inside of my car or inside of the shop with the doors of my car opened now my car has this terrible tobacco smell and I cant get rid of it. After confronting the owner/manager about it (I think his name is Mark), he called the mechanic that worked in my car only to have him yelling at me saying that if I didnt like the service I could take my car any other place I wanted. My car is now a stinking cigar on wheels and they didnt even take responsibility.
The service provided by Marc at AutoLab is always top-notch and professional. I have entrusted Autolab with all of our vehicles for 15 years. Whether it has been standard maintenance or major repairs, I always leave Autolabs knowing that it was done right. That peace of mind alone is priceless.Marcs recommendation for repairs and vehicle purchases have always been spot on and honest.The bottom line is that thanks to Marc at AutoLabs our vehicles are well maintained and run great.
The hours of the store say 8-6I called at 830 no answerBetween 830-930 I called 4 times and they continuously hung up on meIve never been here or called before... Great customer service!
We brought a vehicle in for a power steering pump and they decided to be cheap and fill it with trans fluid instead of power steering fluid, that didnt stop them from charging for it though.. No respect for mechanics who cuts corners to make a few extra dollars!
Theyre great fixed are company trucks many times now Im taking myo ppl
This is the only place my family and I go to for auto repairs! This location has fast and friendly customer service, plus a very knowledgeable staff!!
Got my vacuum hose and air cleaner housing repaired here and it was done the same day! Great work and great prices
Their prices are okay, but the guy at the counter was rude. Showed up a little late to pick up my car, probably 10-15 minutes before they closed, and the guy had already locked the doors and was walking to his car, and apparently it was my fault he closed early because I didnt call ahead? Probably wont go here again.
I brought my car in for the trains lines to be replaced and a tube that was leaking for the coolant they got it done the next day and it was very cheap thank you!
Very good work fast and affordable
They wont put customer arts on... why because then they cant up charge like crazy.