Got the help I needed from Rosen. I do not have a background about my vehicle, so relied on the service representative to talk to my stepdad about the maintenance that needed to be done.The only thing I was not happy with was that they did not look up my cars VIN to see the maintenance that Ive had done at other Nissan dealerships, and were pushy about doing additional services.I will return for routine maintenance while I live in Madison.There was a nice waiting area and wifi was good.

We really enjoy dealing with Rosen Nissan. They do great work which I’m sure a lot of dealerships do. What makes Rosen special is the friendliness and culture of customer service they possess. I always feel welcomed, valued and appreciate the fact they talk to me by name. One of my favorite TV shows is New Amsterdam and the hospital director always asks the staff “how can I help”. I feel this sums up the customer service culture at Rosen. We are purchasing a new Rogue this week and I am looking forward to continuing my relationship with the Rosen service department. BTW, the sales rep, Sandy Pertzborn possesses the same customer service attitude. Very impressed.

Top Notch. I love how I’m greeted by name, always on time and really feel like they are looking out for me and not try to sell me something extra. I’ve bought 5 cars there and will keep going back.

They fixed our heat, under warranty. No problems.

Easy to make an appointment. Immediately greeted me and completed paperwork. Kept me informed of work and finished the job in a timely manner.Explained work needed, gave me options and reviewed work at the end. Answered all questions. David C is a terrific service advisor! Would highly recommend Rosen Nissan service Department

I appreciated how David called me a couple times throughout the day to update me on what’s going on. The service folks fixed an issue that’s been persisting for a while! Yay!

I have worked with David a couple of times now and he is always so thorough and friendly. He was forth right with costs, services and he did research for me to get the best price on the tires I was looking at. He kept in contact as the services were completed or as needed. I appreciate his attention to detail and his professionalism.

David is a very professional and dedicated employee at Rosen Nissan. I needed some body work done on my tailgate and he explained they do not do that type of service at Rosen and recommended Gerber Body shop. I did go there and I did received the special and excellent service he told me I would get. They are doing the work for me. THANK YOU VERY MUCH!!!

Still feel pretty iffy about my experience. I understand that sometimes things mess up and it’s possibly just wearing with age.But I do feel that test drives after maintenance work would be beneficial to finding any problems.I have had a really good customer service rep here who is very professional. And it would make sense to defend ones business. Yet, I still feel just a test drive could of prevented me from having to come back a second time to pay 150 for a balance and alignment. After you all rotated my wheels. Kind of feel like this should have been checked prior to me picking up.Nevertheless, I am mostly satisfied because you all did fix my vehicle. I appreciate you reaching out to me David. You definitely are a strong professional employee and this business should truly value your work.Thank you.

Rosen Nissan went above and beyond to ensure I got the car that I wanted despite many shortages in the industry right now! Sunny was our sales rep and he is extremely personable, patient, and dedicated to his job. Were extremely thankful for Sunny. He always went the extra mile to answer any questions that we may have had.

Had transmission work done there and excellent service! Bill, David, and Nicole were so helpful and kept me informed about progress and any unforseen problems. They do a fantastic job for their customers. Will have numerous repeat visits, hopefully not for break downs. Buy will go there for any and all service, repairs or questions I might have about my Nissan! Great job guys! Keep up the good work! It seems like second nature to you to take care of us (your customers)! ❤❤😁

Great staff, great work, great price. Everyone is friendly there and I genuinely enjoy poppin in to drop the car off.

Everyone was extremely nice and personable. The advisor stepped me through the inspection and made everything very clear. I always love going to Rosen Nissan of Madison for my oil change needs!

David Campi, one of the Service Advisors, is literally the best! He makes me feel very welcomed! Hes very personable while getting you in and out as quick as possible. Hes transparent about pricing, what needs to be done as soon as possible, and what can wait. 💯

Fast and profesional service, also went beyond providing me additional service like a rental car to be able to drive back home while my vehicle was at the shop. I have been working with them for years and I’m satisfied!

Ive been using Rosen for years, and they are always a professional group. This last visit was because my rear brakes were making a clunking sound, and even when the advisor was confused about what the problem was, they replaced everything under warranty even thought it was a year old! Would highly recommend.

As usual, I did my regular check up and received quick service and kind advice. Reasonable price and no worry to be overcharged.Thanks David :)

David was great. From the first phone call to the last. Super professional, explained why everything was happening and as soon as he knew how and when they could fix it, he updated me on the situation. He even managed to squeeze my car appointment in the next day! And it was fixed the same day. I had a wonderful experience and am so grateful. Thank you!

Rosen Madison went above and beyond after a major issue was found with my car. David was wonderful to work with and I would highly recommend them!

I had a great experiance when purchasing my vehical with Rosen Nissan of Madison and when the time came that I needed to utilize the service department, they did not disappoint! David was great with explaining everything and helping me through getting things taken care of. They went above and beyond to make sure I was happy when I left, and I was!

Our 2010 Nissan Murano was at 121,000 miles and we had not done a lot of maintenance on the vehicle except for oil changes. Nicole at Nissan Rosen was great in putting together a detailed list of recommended services. We prioritized the list and knock out several of the necessary ones, and others which made sense to do while they were preforming a necessary service to save on labor cost later. In the end, our vehicle should get us another two years when we will be looking to likely buy a new Nissan Murano.

Got me in quick and kept me up to date on maintenance.

Easy to schedule an appointment, explained all recommended repairs thoroughly, fast to complete work.

Rosen Nissan of Madison Service was the best service I have ever had! Everyone there was so professional and courteous. I loved how everyone really cared about my well-being, and I was not treated like a number. Thank You!

As usual, received competent advice and quick service.

💯 satisfaction every time

Very helpful sales team and the service department has also helped with repair work.

They are super friendly and professional.

Fast diagnosis, fast repair