Wouldn’t accept a return that wasn’t even opened purchased within 14 days.Edit - after driving to another Advance auto parts they were able to complete my return. They Ethiopian lady that is the manager at the store should be fired or the policies need to be updated. Ridiculous that I had to drive to a different city just to complete this return

I was looking for a spark plugs socket, and that only few, none matched the size I needed. I also needed a short piece of hose pipe, and they cut the piece and gave it to me for free! How nice, so unexpected grace, thank you much!

Good service even though it was very busy.

These guys were Awesome. One of my radiator hoses busted called them to see if they had it they did. Mentioned that I didnt have many tools and I was loaned some. Guy even came out and held a flashlight for me while still attending customers while I was under my hood for 45 min. Awesome thanks from a single mom in the middle of the night.

Friendly staff, great selection of products. Plenty of parking.

Worst customer service ever store manger is not that friendly

I call to get a price on some parts that I need for my car .. they put me on hold for 30 minutes they never pick up the phone and when I get to the store the person at the register was very rude . Bad experience.

Advance Auto in the place to go theyve never let me down Dave always helps me in the time of need great customer service

Excellent I needed help with a battery and they went above and beyond thank you

HELPFUL and knowledgeable. My first choice for auto parts.

Great store, go here before the the other store on sudley

This is by far the worst Advance location in Northern Virginia they will tell you they have a part and its reserved and then not have it when you arrive. They also refuse to have any parts transferred to their store from any others. The manager is unfriendly and unwilling to help and unapologetic for it.

I am not sure why they keep removing my review but I started last month coming here and asking for a donation for a car show.Each time I was told to come back the following Friday.Low and behold today was no different it was another excuse so please remember that when you go to shop here that they do not like to help our community.Although Car quest on Euclid Avenue did not have an issue with donating a large expensive the luxe car wash kit valued over a $100 their response was anything to help our community at a time like this please think about that the next time you decide to go to auto zone.Please help support a business that actually cares about our community and that would be car quest on Euclid Avenue.

I went this morning to the store and got there a few minutes earlier, pulled the door and employee opened door upset, told me if door is looked because it’s not open yet, it’s not pleasant its greetings, should do better I believe!

I bought a car battery online and went in have it put in. The battery was ready for pickup almost right away. They did a great job installing my battery. The staff was very helpful and provided quick service.

Thanks you Robert, I had the best customer experience, I have been to different advance auto parts store and I always get bad customer service, today i want to take my time and congratulate and thank you, best customer service ever

Male associate working the counter by himself at 2 p.m. on 12-22-2020 needs to be retrained. One associate says she’ll take my used fluid and the associate behind the counter yells across the store as I am walking back saying he won’t take coolant fluid. Unprofessional, will shop elsewhere....

Always great service and prices.

It was pretty good

So I had such great service today that I thought Id write a review. I came into the store today to get oil and an oil filter, not knowing what I needed of course, I was looking through my manual trying to figure out what to buy. I asked someone for help locating the oil i needed in the manual and he stopped what he was doing and pulled everything up on the computer. He helped me get the best for my buck and I couldnt be more pleased. I brought the supplies home and changed my oil myself for the first time. Dave was very knowledgeable and eager to help!! I highly recommend this location! Every Advanced auto parts Ive ever been to has been very helpful, he even signed me up for email rewards and coupons. Thanks Dave!!

Friendly. Knowledgeable. Helped me find solution to my problem.

In and out fast!! :)

Not overall good service. its my second time I went to change the battery at 6:40pm they said we dont have enough people to do our self Had 3 employee and when i argument they said 1 employee leaving soon and we cant do that. unprofessionalism is at best.

This place is great. I had a little emergency and needed new brake pads and rotors immediately! I barely got into the store before they were supposed to close, but the clerk was super helpful and made sure I had everything I needed before I left. He didnt seem in a rush to kick me out, took the time to check if there were any deals I could take advantage of, and even helped me load everything into the truck.Thanks again, you guys saved the day!

Fast and Great service

I needed wiper blades and decided to to Advanced to buy them. The clerk behind the counter recommended the pair that I bought. Then he volunteered to put them on my car. Great suggestion and service.

Advanced Auto usually has the truck or car part that I need and with their online pricing and coupons combined the prices arr generally very very fair and beats the other auto parts stores. The staff is always pleasant to encounter and the service is usually pretty fast as well. in the rare instance that I need a loaner tool to perform the work on a vehicle, they usually have it in stock at one of their locations.

If you can do even small things like installing your own windshield wipers, then come here to get pretty much anything you might need for your car, and save a lot of bucks by doing it yourself.

I found that the sales for was very well knowledgeable on the part that I need it a very helpful I would go there again

My friend had a battery that died, so after we got a jump, she came here for assistance. The employee was nice enough, and did offer to put a new battery in for free (he also did a free battery test as well). So my friend bought and had one installed. However...when she took her vehicle to her mechanic, he told her that she didnt need a new battery. So who knows, right?! And this is why I gave it only 3 stars...

The customer service from this guy was GREAT!They sold me a quality battery and gave me the tools to put it in. It was a great experience

Good place to shop for parts nice staff and nice prices too

Very helpful

The team is awesome specially Fred, he help me a lot, the internet services and the phone is can of funny that need to be improve, but definitely the customer services at the store is awesome.

Extremely helpful staff. Store is kinda small but they always help even if they have to order it

Dismal service. Even the smallest trip takes forever. Theres a bigger faster store across the street.

I arrived at 8:57pm to pick up brake pads I had ordered online for store pickup. The door was already locked, but the manager let a customer out just after I tried to get in. He told me it was 9pm, they were closed, and would not let me in. Ill follow up on this review after I see what they will do about this poor customer service...when I drive back out.PS. I verified it was indeed before 9pm through several means.

Convenient location, almost everything you would need for the car.

Good. Prices are high but available. Service good.

Picked up the part that i ordered today... i was ok with the timing belt kit being 30$ more than the competition, this place is close and easy to get to... but when i picked up the part somehow it became my fault that the employee did not ring me up for tax... i didnt check to see if tax was on the receipt, i just paid and got out... i do not think i will return after this transaction. Customers should not be blamed for a issue on their part.

An employee helped me find what I needed and my checkout was quick and easy.

My go to play with for car/truck parts. I have been using this location for 8 years. Consistent employees help.

Fred and Nick are great and made sure I had safe wipers to drive off in the rain with. Fastest service ever !

I spoke to Marlon He was very knowledgeable, game great advice and did not tried to sell me things I did no need.

Never in my life have I been to a store with a more disrespectful, rude person managing it. The last few times Ive been to the store the manager has insulted and embarrassed me. Twice I came in with the item and receipt to do a return, and she loudly refused. I was given no explanation and asked to leave both times.The last time I was there she accused me of trying to steal an item, a quart of oil that I hadin my hand.I would NEVER recommend shopping here. I have spent thousands at advanced auto and I will make sure nobody from my garage goes there again.to refuse a return of wiper blades that I had purchased a few hours earlier with no damage, then loudly ask me to leave when I asked why is outragous.She was crazy rude and Ive never been treated that way at a retail store.

The best helpers locally grown

Lot better service than in Wv

Prices are better than competitors stores and costumer service here is great!

I bought the brakes for my 2001 nissan 6 weeks ago rotors, pads, calipers almost $ 300 the best quality they sell and they told me for life, and my right caliper was leaking fluid contaminated my pads and one of the vendors told me that Its not two months old and maybe I can give you a warranty but your pads can be cleaned and your boss told me its not safe to reuse the pads but he told me that they do not guarantee that I have to buy other pads and that I don’t have to ask anymore because I ask for a guarantee of that which is my fault I am a client of that store for more than 7 years dont be deceived they dont give guarantees I’m really disappointed with the customer service.

Good place for car and truck batteries.

Lazy employees i have benn there from 12 till 3pm waiting for someone to change my battery because no one of them want to dirty his hands till i changed it by myself. even the manager said no out services because they are busy even they are 4 people

Very nice and helpful staff

The only reason they are getting a five star is because a customer service guy named MARLON THANK YOU! !!!

Prompt service great staff.

Always a pleasure. Very helpful staff and good sales.

Advance auto parts is a one stop shop. Staff is very helpful and courteous

They top in providing the worst customer service ever, please hire some people who are happy of their existence.

Today 6/10 i called at 6,35 pm i called to the store in sudley road in manassas and a woman answered the phone with he sounds so mean and she didnt try to help i was asnking and she talked so mean.... She doesnt give a good service so i rather prefer to be buy in autozone

Smaller location. Most of the staff is helpful here.

They always have multiple peoples at the counter to help you AutoZone does not

Its my first choice to go for new auto parts.

Good staff, and assistance...

Knowledgeable staff, quick service.

Supposedly they have free battery testing and installatuon but wont do it after 7 PM. Just FYI

It was good in and out

Poor customer service. Do not come to this store.

Extremely poor customer service from an older gentleman. He was very impatient and not willing to look into any specific questions that I had.

Usually a quick good experience

Had what I wanted.

Everyone in there is chill except the blonde chick I would recommend ignoring her or if you have to deal with her avoid any form of conversation or eye contact

Amazing experience always

Always helpful.

Very friendly and helpful

Nice staff!

Very professional and very friendly.

Always good

Great staff

Very helpful

Great service!!!

Great service

Open 24Hrs.

Great experience

Good.

Great

Horrible place

Excellent in purchases of spare parts !!!

Americans unwilling to serve

Very good attention