I had an appointment to see if they had any iPhones in stock, as the website was all out. I added the comment for them to please let me know if they didnt have any to save me the trip. Steve was nice enough to give me a call the day of the appointment to let me know they had 1 left and asked if Id like him to hold it for me. That is great customer service. Id actually gotten one on the website the night before, but was really appreciative of Steve reaching out prior to my appointment.

I was just in awe with the Customer Service here at this Xfinity store, it is the BEST EVER!!! Connor, I hope I got his name right, helped me and I was so impressed I wanted to buy more stuff from him to show my gratitude. In this world right now which suffers greatly with horrible Customer service or its almost ALL Self service now ...its nice to know this store can show us how customer service is supposed to feel and look like!!!!! 100 Stars.

100000% recommend going to see Steve at this store! He made my day. After a horrible long day at work, moving into a new home and needing internet, the last thing I wanted to do was grab my equipment and figured itd take hours to get it actived and setup.. To the absolute contrary, Steve met me at the door, immediately got my equipment, helped me FAST with a setup issue and I was out the door. Steves customer service skills are worth recruiters to check him out ASAP. Also, the other employees in the store were kind and friendly! Best experience Ive EVER had with Xfinity/Comcast.

Another great review for Connor, I didn’t get my flex box and I received the wrong modem when they were installed at my new apartment. I brought the modem in and he quickly swapped them and gave me the right equipment, he was very informative and kind through the whole process.

Very helpful and well trained staff. I was there to return some rented equipment and the entire process was completed in less than 5 minutes. Thank you very much!!

I worked with Tony and Connor for 2 days! All I can say is they are amazing! So helpful and would do anything to please me. I am switching from Verizen to Xfinity and Verizen could not unlock my phone so I could not switch over . So frustrating! I highly recommend Xfinity store in maple grove. They were simply amazing! Thank you Tony and Connor!

I too had a fantastic experience at the Xfinity store in Maple Grove ! people go to THIS location. BTW they now have signage in front of the store (which is located across the street from MGrove ULTA). Steve was efficient, courteous and made my experience so smooth. I arrived just shy of 4pm on a Thursday and bam, out the door in in 15min (no line) :)

Stopped in to get my service moved to a new address tomorrow, and Connor was extremely helpful in getting me all set. He is polite, professional, and extremely knowledgeable about his field. It was clear from our interaction that he takes pride not only in giving great customer service but also helping people find the best solutions at the best price.

Walked in to convert from T-Mobile to Xfinity Mobile and we were in and out in under 30 minutes! Super happy with our experience!!!

I very seldom write reviews, and this review has no reflection on the service at the Maple Grove Xfinity. In reality, they are the only reason this is a two-star review instead of a one-star. That said, Im very displeased with my internet connection. We currently have The Gig plan and Im averaging 20mbps download speed (1/50th of the advertised speed).Im currently living at home with my parents during the tail end of the pandemic and Ive conducted a hefty amount of online schoolwork and leisurely gaming in the past 8 months.During that time, Ive been involuntarily kicked from multiple zoom calls, and Ive come to expect all of my online games crashing due to internet connection errors on a daily basis. Ive called and asked for assistance/an explanation on multiple occasions, and the only good that has come of the interactions is the friendly assistants over the phone. The results, astonishingly underwhelming.Make sure you have an ethernet connection and there are no other devices connected to your modem/router, and MAYBE youll have 80% of the advertised speed.Hope this helps someone narrow down their decision for an internet provider.Cheers

Connor McCann was wonderful assisting me with a new phone..then bundling my cable etc with infinity.Thank you so much Connor. The experience with him made it so easy for me.

Had a great experience stopping by to get a modem upgraded, Connor helped me out a ton! I would definitely recommend stopping by and talking with him to figure out what kind of modem your home needs! I know I will be whenever the time comes that I need to upgrade my service again, thanks Connor!

I had a very complicated situation involving a phone that was stolen. Austin was amazing and spent all the time needed to solve the issue. I highly recommend the high quality service this store provides.

We had a very positive experience. Connor went out of his way several times to make sure everything was taken care of properly. He provided a wonderful combination of professional and personable.

Our first visit to the Maple Grove store found it to be a very pleasant experience. Connor and Luke helped us buying 2 new phones and changing from T -Mobile to Verizon and setting up the new phones. I highly recommend either of these two. Very professional with no bs. Thank-you

We just experienced service that was hands down the best phone service ever. Connor and Sheila were professional, knowledgeable and most importantly to me, helpful, kind, and personable. I would recommend this place of business to anyone and I will.

Today was the first time I get to visit new office in Maple Grove. The place is not crowded as other places I have been to. Staff is very helpful. This turned out to be a great experience.

Connor and Austin at the Maple Grove location were great to work with to switch my mobile service and upgrade my device! They offered great professional service! Thanks!

Conner is the man. Was super helpful. Honorable mention to Stephen. Also super helpful. Give these guys a raise.

Connor was amazing! Understood my current issues and found a faster solution while saving me money!

I came in to turn in some equipment. Connor took the equipment and then shared some ways for me to save on my monthly bill. I was hesitant to sign a two year contract but after he explained the benefits, it made me at ease to do so. Excellent service!!

Ike, Connor, Luke, were the best! All three communicated well, and the service was excellent. They were patient with me, and took their time to explain things to me. Best customer service ever!

I was very pleased with the way Sheila and Connor worked with me and helped me decide to switch from the carrier I was with and join xfinity mobile. They both went above and beyond to make this a smooth transition.

Friendly and knowledgeable employees answered all my questions.

Great customer service by Connor. Ask for him if you go there. Very polite, friendly and helpful. He quickly completed what I went there to do. Id go back to this location for anything I need resolved with Xfinity, as long as I can get help from Connor.

Walked in and spoke with Steve, great customer experience!

I want to say that the service I received from Conner McCann & Sheila Larsen was exceptional. They were knowledgeable, carmines about my issue and very polite. Awesome!!

I went in a few times to get my internet situation figured out, and Austin was extremely helpful and kind everytime I came in with new questions and problems. He made the normally strenuous process of signing up for a new internet plan feel like a breeze, and was transparent and understanding with the many questions and concerns that I had. Thank you Austin for being patient and wonderful!

I worked with Ronald Johnson. Let me just applaud him on being a great sales rep for one and for two, helping me with my bill. I had a pleasant chat with him during my visit. I hope to see him again soon. Thank you Ron !

Impossible to get ahold of with their new business model. Open from 10-6, when people are working and you cant call a number to set up an account. Went with a different provider.

Picked up my self install internet kit today and was in and out in 5 minutes. Great job!!

I came to the store yesterday to see what type of equipment I needed to upgrade my WIFI. I spoke with Connor McCann and he was most helpful.He explained what my options were, checked on the modem and speed I had at the house and gave great suggestions to help me out.

Connor McCan spent lots of time explaining my new phone to me...I was so grateful for his help!!!

Conner is the bomb! Great service!

Great customer service, drove 7miles out my way and it was worth every Mile. Thank you guys

ABSOLUTELY DO NOT GET XFINITY! first of all you get overcharged every month. Then it never works. Then you try to call them and you get the run around. Very disappointed

Went to this location to discuss adding additional services to my account, the service reps are so polite and thorough. I was very satisfied when I left, and will definitely recommend this location to others. Thanks guys!!!

Went to Xfinity both yesterday and today to get some help with ordering the iPhone 12 and to switch over my service. Both times, the associate Ronnie was incredibly nice, helpful, and able to answer all of our questions or did more research if he did not know the answer. Not only are we saving money now on Xfinity Mobile, but we also have two new iPhones and it was the easiest process. Ronnie went even further and said he was going to look over our internet plan to ensure we were on the best and most cost effective plan for us and would reach out to let us know. I highly highly suggest going to this specific location if you have any questions or needs from Xfinity!

Sheila and Conner were amazing, efficient, helpful and knowledgeable! Thanks for the support! Jamie

I tried to return a set top box I told Xfinity not to send me in the first place. They couldnt get the computer system to allow the return. I dont blame the employees of the store, but come on. This is ridiculous.

Mission accomplished. Return their modem and router saving 14$. Got rid of HBO for 15$. Now climate a TV box and additional fee.

Far and away the worst customer service company in the world. Tech came out and had no idea what he was doing and made me feel like an idiot for not knowing how to find where the cable line went. I talked to a least 10 people from Xfinity in one day and none of them had a clue of what they were doing.

Can not get logged in. Xfinity refuses to simply answer whether there is an outage in Edina. So I will drive an hour down there and find out it is just an outage. There is no privacy concerns regarding general info regarding outages

Skip the long wait on the phone and go to this store instead. The staff are welcoming and efficient, answered my questions, and set up my tech visit. Great experience!

This was relatively easy for me to find in the giant shopping center as the maps app died as usual, it happens alot, and considering im quite blind at night and it just completely stopped working and says gps signal is lost, I guess I should have felt happy it spoke to me, it might as well just yelled boo! Because when you are vision challenged, and its dark and your not allowed to look at your phone, not even to type anything in like hitting the back button which usually gets maps working again.

Fantasti. Sv. By Connor

Amazing, it was Quick, efficient and saving a ton of money on my mobile service!

Connor McCann was very helpful

Helped me millions!!! Ben is very patient

Fast and friendly, Conner is professional.

Great service love it there