Mike V, Nancy, and the other team members at this location are an absolute pleasure to work with. Such a friendly and positive environment, especially in light of the difficult working conditions any customer-facing employee has had to deal with for the last 1.5 years with COVID.Mike was incredibly helpful in migrating my family plan from AT&T to T-Mobile, spending a great deal of time to make sure the process went smoothly. He went 150% above and beyond expectations, further bolstering that I had made the right decision to switch. And, the T-Mobile service in the Maple Grove area is LEAGUES better than AT&T. Very happy customer here. :)

Phones are expensive. Have a jump plan isnt like it use to be. Pretty soon you will need to take out a personal loan just for a new phone. Service is great thoVery busy place make an appointment

Best customer service I have ever had at a phone store. Tenzin, Eric and Mike went well out of there way to help me get a phone, watch and switched over to a T-mobile plan. They were friendly, helpful, and extremely knowledgeable on the phones and their company. I can not thank them enough. If I could give them more then a 5star review I would. Will 100% only be going to this location from now on. Very happy with that whole experience. Keep up the good work guys.

Amazing service! I had to get rid of my old Sprint phone and integrate into T-Mobile network with a new phone. A many step process. Maria Rosales is the absolute best! She plowed thru a couple of roadblocks no problem. Quick and efficient. Oh and everything works fine by the way!

Very knowledgeable, and attention to detail. Worked with Alex and had a great experience. Courteous and well informed, answered all questions with great detail. Great business presence.

Staff were very helpful and friendly. If you actually know what you are talking about, they will talk to you at that level (which indicated to me that they are way smarter about their products and service than the other guys).

Wonderful location! I worked with McKenna a few days ago and she was amazing. I hate shopping for phones but she made it super easy and answered all of my questions. I also appreciate her patience while I was being indecisive. My parents weren’t originally planning on upgrading but they came back in because they specifically wanted to work with her. If you’re able, i definitely recommend the maple grove location and working with McKenna!

McKenna was excellent staff member. Patient and thorough. Long waits, but it is possible to leave and then return w/o losing your place.

I urge the T-Mobile corporate office to investigate the business practices of the Maple Grove location.I stopped by on 5/13 to purchase a new phone. I met Nicholas who let me know he was new to the job. He was very helpful during the process. I specifically asked to purchase a screen protector that offered screen damage protection warranty should the screen break. (I have a habit of dropping my phones.) I verified with him as he was putting on a screen protector. He assured me that it was, and that if anything ever happened to the screen to simply bring it into any T-Mobile location, and they would help me with the claim.6/7 I noticed that the screen protector had started to flake apart on a corner and what appears to be a crack in the screen forming underneath. I swung by the Rogers T-Mobile and showed the clerk (Hunter) and one other employee the damage. They informed me that the screen protector on the phone was a GO TO and not the Liquid Glass that covers the damage to the screen. They said the only thing I could do was to file a claim with GO TO and for $15 in shipping, I could replace the $30 protector, but if the screen is damaged, I would have to pay out of pocket.I told them that this was not the product I had requested. They called the Maple Grove location and spoke with Nicholas while I was at the desk to verify my story. Nicholas confirmed on the phone call with the Roger’s clerks that he had informed me that the screen was protected by the screen protector’s warranty. The Roger’s clerk agreed with me that this was an error by Nicholas. One of them stated they could add the damage protection to the phone since we were within 30 days, and I could get the damaged screen covered. They needed their manager to do it, so I would have to return tomorrow. They stated they would inform her of the situation.6/8 I returned to the Rogers location. Their manager had not been briefed on the situation. She informed me that she could not add the protection because the phone was already damaged. This makes sense, and I think the manager did the correct thing and stuck with policy. She told me I would have to work through the Maple Grove store to get this resolved. She agreed that the fault lay with the Maple Grove employee.6/10 I stopped by and met Patrick a manager of the Maple Grove location. He said he would follow up within 24-48 hours.6/17 I did not hear from him, so I stopped by again. He was not working, and there were no other managers on staff. I was assured Patrick would call me tomorrow.6/21 I still had not heard from anyone, and I called again and was assured a manager would call me by the end of the day.6/22 I followed up again, and again was assured a call. Patrick did call me back and informed me shortly that there was nothing they could do. Patrick stated that Nicholas denied telling me this and denied confirming this on the phone with Roger’s location.I relied on this store employee to direct me to the correct product. I was assured that the screen protector is correct. I am now stuck with a potentially broken screen, broken screen protector I did not want, wasted an immense amount of time, and it has taken weeks to get a response. (By the way you get to pay a $20 phone upgrade fee for the privilege). If it were my word against the store employees, I would understand I do not have ground to stand on. I encourage the corporate’s office to pull the phone recording from 6/7 between stores to verify what I am saying or speak to the Roger’s staff.This was a simple mistake made by a new employee. What I do not understand is that I have given the store ample opportunity to make this correct, and they are choosing to be unresponsive and then when they finally do respond to deny any fault.Telling a customer, they are receiving one thing and giving them another is fraud. I do intend to continue to pursue this but would like to share my experience so that others can be advised to find another location.

They say theyre a corporate store but arent willing to help. If youre a corporate store shouldnt you be able to deal with all matters? I guess not

Thi is a dreadful place. Staff is either incompetent, lazy or just plain stupid. Could not do simple requests that other t mobile stores handled easily and pleasantly. When I called to speak with the manager the person who took the call asked three times who I wanted to speak with. He could not take my phone number.

Switched from VZ to T-Mobile at the store in Maple Grove. Coverage is about the same as VZ, maybe a tad bit better, the monthly cost is a little lower, the add-ons they gave us was better than VZ. Their rep, Tenzin Ngodup, was fantastic. Hard working, not pushy, fast, honest, and very pleasant to work with.

Upon my visit, I met with Trevor. Thank you, Trevor. You exercised so much patience with us and answered all of our questions. This is my first time leaving a review on Google, that says a lot. I am so thankful that you made my experience at this T-mobile a pleasant one. Thank you, Trevor

Worst retail service that I ever had, these employees are the laziest and most rude retail staff that I ever met. Never been able to help me once but today they really outdid themselves, I came in wearing a military related work uniform and I absolutely discriminated against during the entire process. I am not sure of the woman’s name but I will find out and take legal action, enough is enough.

When did buying a new phone become such a chore. Way too many customers for the number of employees. While I was being helped the associate left me twice to assist another customer. Very disappointed.

Trevor was absolutely fantastic in helping me and my husband switch over to T-Mobile from another carrier. He laid out all the pros and cons for the plans without putting on any pressure. Best experience we’ve ever had from a cell provider! We ended up with the perfect plan for our needs and new phones at a great price due to a company promo. I also really appreciate that they took the time to sanitize counters between all customers - I felt very safe in the store space.

It was amazing mobile expert Brianna Muuchko. if you go to maple grove T-Mobile store please looking for her, she is so knowledgeable and very kind. have good patience. I like the T-Mobile for the first time because of her. I was amazed at how easy she explained and understood. almost everywhere else was busy selling but she was different. I am satisfied with the 100%. hopefully more store staff like her. please T-Mobile manager keep her.

No customer service at all 2hrs for one person and having dating conversations with ladies, the black guy is having fun and the Asian guy as well was too slappy for the whole day were waiting, bad experience

I was treated terribly by Manager. A man of Mid Eastern descent. Who when I went there for help, with my Galaxy phones, kept insulting me, and then refusing to finish transfer of files. And then telling me to get out of store! T-mobile is investigating this Manager. Along with full apologies! Ive been with t-mobile for past 24 years!

Well known for customer service but now have become like comcast.......I dont think I need to say more.........

Trevor Berger gave me the best service I have ever recieved with t mobile in the 20yrs of being with me. Truly great on how patient and knowledgeable he was !! If they can make clones of him in every store T mobile would be #1 100%%%!! Thank you tmoo

Mike was wonderful!! Very helpful and friendly

Worse Service EVER IN MY LIFE... went yesterday to try and do something, lady said no we cant do that system was down and would be down for a while, well today I spoke to customer service and said you can only do that at the store so I asked about the so called SYSYTEM and she said no, so I called the store today and buddy tells me yeah bring it in we can do it... YOU KNOW WHAT..... theres so many things I want to say but Ill just leave it at that.. Oh btw did I mention I traveled 1000 miles to try and get this done cause both phones had to be in the store at the same time cause thats where the 2nd phone was, mention it to the lady as well.

Went in with my fiancée to have her added to my plan. The procedure of trading in our phones was poorly explained which led to a lot of confusion and improper expectations on how much I would be spending to pay my phone off. I was also put on a first responder plan I did NOT qualify for, so when I would be asked to verify I wouldn’t be able to which would jack my bill up. I even specifically noted I was not a first responder. I was also told that adding a 3rd line would be the same price as 2 lines (2 lines on essentials was ~90/month, 3 lines on the first responder plan was ~90/mo, 3 lines on the plan I actually qualify for was 50/month more)Long story short my bill was a mess and I ended up spending over 45 minutes on the phone with a T-Mobile rep (who was incredibly helpful/knowledgeable) sorting it all out. My first bill was over $50 more/month than I was told it would be due to a very hack job of setting my plan up. What happened was at best sloppy and at worst intentional exploitation. I have had an otherwise great experience from this carrier so far. Bad experience plus 3 hour+ wait times that aren’t disclosed ahead of time and it’s going to be a pass at this store for me. Call a rep or visit another store.

They were able to answer all my questions and provide a good service.

I walked in and checked out some phones, was in the store for 2 minutes before a lady walked up with her tablet. Can I sign you in? No thanks, were at capacity, I need you to leave. Why was I not stopped at the door if you were already at capacity? That should have been the first thing out of your mouth, now it seems like you only asked me to leave because I didnt need or want your help as I tried to compare two phones.

If you thought Comcast had horrible customer service let me introduce you to t mobile in maple grove!!! Horrible customer service!!! So I spent my money at Best Buy I was taken great care of!!!

Wonderful experience at T-Mobile. Our salesperson was so helpful and patient.

AT&T is better tbh. I’m paying like almost $200 for a slow phone and slow internet. And they seem like they don’t know anything

Great service, Brianna was excellent and the Sunday store manager, Nancy was exceptional. Thanks

Christian was absolutely amazing and helpful. He made the whole process wonderful and smooth!

2 hour wait today to get to the store to cancel a home internet line, just to get in and get told that I need to phone customer support to cancel the line, I have been on the line with customer care for more than 2 hours now and my line is still not cancelled.

Such a wonderful customer service, within my 45 minutes stay inside their store, I noticed how serious the crew is in keeping a safe physical distancing between an employee and a customer and consistent sanitization of their service desks before and after each customer use. I received an outstanding service for a technical issue on my sprint phone, from one of their Mobile Expert Varun Mehta, very respectful and friendly Person. I highly recommend this store!

Happy pleasant people. No attitude about me showing up up 15 minutes before they close and I got out of there before they did. Well set up for covid-19, all wearing mask.

The team here is very friendly and handle everything professionally

Incredibly rude service. I would recommend bringing your service to another T-Mobile store. They need to train their employees basic customer relationship skills.

Great customer service

Went to this location to trade in my 11 pro to 11 max. I was completely dissatisfied with the inaccurate information I received from Brianna. The staff there are unknowledgeable, rude and not helpful at all. Even after I had asked couple of questions they kept talking around the answer and kept saying the same thing over again even though it wasn’t relevant to the question. They took over an hour and stated that their system “won’t allow” them to make a trade which was absolutely a lie. I went to a different T-Mobile store and did a successful trade in within 10 minutes! Even the manager Nancy was not helpful and did not care to figure out what is going on with their system. Customer service is terrible! It’s a shame anyone would have to go through this, especially after being a customer of T-Mobile for 4+ years and recently fully paid for another 11 pro max. I will never recommend anyone to go visit this T-Mobile Franchise ever again!

Had a great experience changing my families service from Verizon to TMobile... thanks Michael!!!

Terrible they don’t honor the governors mandated exemptions for medical reasons.

PJ did a great job wife says he knows his business I agree. Joy to work with pleasant and very helpful.

Terrible service!!! first time here never coming back.

Brandie was great and got my line set up in no time. Thanks for the quick service!

Called in an hour and a half early to put an iphone on hold. I go there and they made me wait 40 minutes to tell me they sold out. Dont go here

Came in later in the day on 01-13-20. Richard helped us set up the plan and phones. He was extremely helpful and made the experience go smoothly. Highly recommend this location.

Bad service I visited this location 8/25 @5:30 the manager was really rude she told me dont think that I dont want to help you, well I say that is my first impression the way you treated me. I really like that they are practicing social distance but, there store is really dirty, the vents are disgusting they are not disinfecting after each customer.

This place is great! The T Mobile team at this store knows their stuff!! Bailey G. Was awesome very helpful and explained everything aaaaand answered all my dumb questions. Eric was fantastic to work with as well he was very knowledgeable with setting up the phones and getting everything....EVERYTHING transferred between my phones. Phones & tablets all set up and saved me a ton of money switching from Sprint! Nancy the store manager was also very helpful and friendly as well. Thanks for your help today. Keep up the great work.

Been outside in the heat for 40 minutes so far waiting to get inside to upgrade phones. Store us a great store#screwcovid

PJ was a great help. We are enjoying our new phones.

We ordered 2 iPads, were told they would arrive at my door in 2-3 days. Talked to the manager at the store, by the name of Reese (so he said). He was arrogant and did not help at all, I asked what options I had or what could be done to help resolve the problem. Completely dissatisfied with the empty promise, and then the lack of caring by someone at this store. Customer service is terrible.I see I got a response from the owner, wants me to contact via email. Can I get a name and email address to contact?

I had a great experience with Joe at T-Mobile in Maple Grove. He gave great customer service, and even showed me things I did not know about on my cell phone. Thanks, Joe!

Just switch from sprint to T-Mobile. Me and my husband were really nervous. Didn’t know what to expect since we had bad service and been overcharged constantly in Sprint but Joe C. Show us great service and explained us so easy about T-Mobile now we enjoying this company and new phones. Love it so far. Thank you Joe.

Just stopped in to this store - Kristen helped me so much. She saw to the heart of the issue, and was the best possible form of Customer Service. Would return to this store for her great service any time.

Very friendly and helpful staff.

The employees have always been very friendly and helpful at this location...there are stores closer to my home but I will always choose this location over the others.

I just moved in to the area and was in need of upgrading my phone. As most people I am always a little skeptical on walking in to a store for the first time but I am grateful that Jorge G. was nice enough to greet me at the door and absolutely over perform on the service I was given. He was very knowledgeable on every question I asked, extremely professional, and was willing to spend as much time as I needed to make sure I was completely satisfied with the purchases I made. If I was the manager of this store I would make certain not to lose this guy!The retail industry needs more people like Jorge!

Christian was amazing and super helpful.

If youre looking for high school aged sales reps with zero integrity who are willing to take advantage of options you arent aware of, this would be the place to go. They took my trade-in and gave me $0 for it without explaining I have the option to buy it out after I made $480 in payments on the phone. After contacting the manager Jared, I was told they cant do anything for me and its too late. Its a shame anyone would have to go through this, especially after being a customer of T-mobile for 10+ years and spending $1,500 on new phones yesterday. Its safe to say my friends and family wont be visiting this Franchise again.

The staff was friendly but I had an appointment at 2 and didnt get help til 245.... thats the point of an appointment?

I always have great service when I come here. Dan R. has really taken good care of me there so I always ask for him. This store is where I have had the best service and T-mobile has always provided me with great service in all aspects of the word.

Just stopped into the Maple Grove T Mobile store with an issue. Josh and Eric gave me great customer service. In and out in 5 minutes. All issues are resolved. Very happy right now

Went to this T Mobile location for the first and had a super great experience with Bianna with the pretty pink shoes lol she was super friendly and Efficient I will most definitely be back for all my T mobile needs thanks girly

Customer service is outstanding! Very Very Happy.

This store is the reason I finally left Verizon and am extremely happy with my service and value I now receive from t-mobile! Sales staff was knowledgeable, friendly, and excited to earn my business. Special thanks to the store management, who went the extra mile to help me make the switch!

The manager and the employees lie to the customers, I dont trust this store, please try to go to another T-Mobile store

I visited this place for the first time and the guy(Peter) who attended to me was really helpful. He was polite, very patient and had a good mastery of products and pricing unlike another location I went to.

Since I have time at the store Ill write a review...If I could give them a 0 I would. Wasnt even acknowledged until I was in your store for literally over a half hour. I just need my screen replaced since your employee put it on bad and it cracked right away. Ive now been here over an hour. Youve helped only one new person in that time. AN HOUR! This is how it ALWAYS is here. I dread coming here. I keep phones longer to avoid this place. If youre that busy hire more people. Maybe even get a fast lane for people who litterally need 5 minutes. Its called customer service, try it.

Dan R is thee absolute BEST!!!! I first met him a year ago when my daughter upgraded her phone. Hes been my go to guy ever since. Hes knowledgable about the products, hes patient with answering your questions and product comparisons, hes so friendly and personable....hell make your buying experience a very pleasant, memorable one. Thanks DAN!!!!

Went in to simply look at a phone. How would I know if I want it unless I can hold it in my hand? Walked in and started walking to the display and the lady started the interrogation. Was I meeting with someone? Do I want to sign in? No, Im just looking at a phone. OK whats your name? No thank you... She never smiled. Also the phone was locked onto the wall so I couldnt even hold it.

Came into get accessories a mega boom and case and screen protector for my new s8 plus and they wanted me to wait. Verizon has a kiosk so went there a d got 25% off on top with work discounts.

Pleased with the support we got when I changed my plan to T-Mobile One. Thumbs up to Katrina, Caleb and Isaac. Wait time was reasonable altho I know certain times of the day they can get kind of backed up. My switchover was kind of complicated, but everybody took as long as needed to make sure everything was properly completed and that we understood what was happening.

Door shut while I was pulling it open for a 3 second question about upgrading before the April 22nd deadline for jump on demand...... 10 years with t mobile, and now imma cancel

Top Notch Service! Glad I gave TMOBILE 1 more chance after very disappointing experience at a nearby store. Outstanding personnel were dignified, courteous, knowledgeable and flexible. I am thrilled to transfer my cell service to a company that speaks forthright and not like a carnival barker with teaser offers. Kudos to Richard P. For his professionalism and the female manager who showed her skill in managing staff and customers. Her kindness and patience with numerous IT questions from customers without attitude or impatience is a great training tool for all stff. This is MY GO-TO TMOBILE store from now on!

Great service, very helpful. I was in and out with a new phone that was synched up and ready to go in what seemed like no time.

Sarai, Michael and one other person helped me solving a issue with trade in. Great customer service

Consistently understaffed every day of the week and at all times. Expect to wait a ridiculously long time so remember to bring a good book to read or maybe a laptop so you can catch up on some work while you wait in the corner hoping someone will eventually get to you and help.

TERRIBLE customer service!My wife went in with a broken speaker on her phone. They said it was warranty and the part would be there in a few days. When she arrived to get it fixed, they said it was not warranty and would cost several hundred dollars. On top of that, they made her feel like it was her fault the first person told her it was covered by warranty...I cannot believe a manager would allow such behavior

Customer service is very bad. I called them before i went there and asked them if they have wireless router for wifi calling. They said they have that in stock. when i went there they put my name on the waiting list. they served other customer who got there after me because there were there for new phone. Later when i talked to them they said they dont have wireless router in stock. The girl who served me was behaving ridiculously. I wish i can give them zero rating. I dont recommend any body to go there.

It was an awesome experience with this store. Very clean. Very helpful team.

You have to ask for Randy if you come here. This guy is hilarious. I have had him help me several times. He comes off professional at first, but after you talk to him a bit he really breaks out and treats you like a family friend more than anything. In 30 years of buying anything from cars to cell phones I have never felt more comfortable with someone in sales. Hope others enjoy the same experience I had.

I recently switched from virgin mobile & T-Mobile has been amazing. Always professional and always speedy service. Gotta Love T-Mo!

Went to the maple grove location on Monday with my husband to get our new galaxy watches when we walked in we were helped right away but after few minutes it started to get busy and I understand that it is there job to welcome new guest to the store and tell them they will be helped as soon as possible, in other words there we constant interruptions(the galaxy watches work not only on bluetooth but as standalone devices) once we started the activation process the lady working with us walked away to help another guest and completely left us on our own and didnt pair our phones with the digit plan numbers we added to our plan when we told her that our watches were done being activated she just thanked us for stopping by and didnt even check to see if they were working properly we didnt know that they only worked on bluetooth untell we got home.Janessa was the lady we worked with

Thought I was getting the best service from this store. I had come in to change over plans and order new phones. At the time I had thought they are answering all my questions and I feel good about changing over to Tmobile. Who would have known that we starting having problems receiving our phones. Tmobile somehow cancelled our order. We tried to call Tmobile multiple times and our order was reprocessed 3 times in a month period. We still never received our phones. So finally we went back to this store because we thought they would be kind and helpful. We went into the store under the assumption that they were an extension of customer service. The Manager there was unhelpful and started to look at what we had gone through with customer service. Instead of helping us he started to put the blame on us and said he would try to figure something out. After a couple of hours we received a call back and was told that he did everything he could and we would have to call customer service and they could not do anything for us.Even after I had asked him a couple questions he kept talking around the answer and kept saying the same thing over again even though it wasnt relevant to the question. When we were in the store he said he was looking into it to understand the situation, but he only read parts of the calls and didnt full understand what had actually happened. We tried to show him email confirmations and orders but he kept telling us that he can see his paperwork and wouldnt even look at ours. He also talked to the employee that worked with us on the initial order and they both became very rude and told us that this is just how it is so we cant do anything about it. I tried to explain that I think there was a glitch in the system for Tmobile to cancel our order 3 times, but they kept putting the blame on us and that we need to call customer service ourselves even though we already have and going back to the store was our last resort.

Brandon was very helpful and patient! He helped me to get a new phone and was very kind. Thank you!

Always very helpful!!! LovelyLady fixed my problem veryQuickly then did an update.Never a charge for service!!

Im sure youre use to terrible customer service if youve ever been to a t-mobile, but this location is incredibly bad. There was 7 employees working and 2 customers waiting; and somehow I am put on a waiting list. After waiting 20 minutes while all the employees stand there doing nothing, the specialist tries to sell me a new phone. Apparently with my insurance I still had to pay $200 for a replacment lg 2 from 4 years ago. Why did I pay insurance for four years, if I still have to pay $200 for a replacement. Ive never been treated like I didnt matter at a business. Thats because they dont care, they just want you owning a new fresh phone and paying them $90 a month.

I made the decision to come to this location rather than a location closer to me because I felt they were more likely to have the Samsung Gear s3 Frontier watch in stock. First of all, the girl helping me didnt even know the name of the watch, she kept referring to it as the non Apple watch. At first I thought she was just trying to be funny but then she literally said she doesnt know anything about the watch. This is pretty ridiculous to me as her job is to sell me an item. If I walk into a Tmobile store I expect the staff to know about what they are selling to me. Her showing her bias towards Apple by calling a Samsung watch a non Apple watch shows me she could care less about learning anything, even as simple as the name of a Samsung product. Lastly, I asked her if the monthly service would cost $25 she told me yes when actually its $15. I received the correct information from the Tmobile store I should have just gone to in the first place. I highly suggest going to a different location if you want to be helped by someone with actual knowledge of the products and plans their store offers.

I personally had a great experience here and they helped me find a new phone, they usually dont have enough people on staff though.

Staff was fantastic, friendly, very accommodating, and knowledgeable. They made switching over to T-mobile a surprisingly enjoyable experience!

Best place to get good service. nice people .

Great employees! Great service

Got all my questions answered and got everything I needed taken care of. Good customer service.

Bad experience with this place. Staff is unfriendly and cheat customer. CAREFUL people if they ask you to add anything FREE to your plan.I have to pay for 6 months until today I receive a FINAL charge for IPS Moshi Iglaze Amour $33.71 and T21 Evo Glass, FINAL charge $33.71.I feel hopeless and dont know if its the FINAL charge for my kit seems cost me over $100.STAY AWAY FROM THIS LOCATION!!!!!

Every time I come to this tmobile its always a disappointment1st visit had me waiting for 30 mins when I clearly see 3 employees doing nothing but chatting2nd visit My wife was trying to get a upgrade but the sales rep did nothing but tried talking her in to a down grade, if your in the business of selling you up sale not down salewe went to coon rapids location and gave my wife the phone she wanted in less than 5minutes in and out3rd visit I called to see if note 7 in stock Im my color of choosing they say yes!when I arrive they told me they are out!I can understand first come first serve but they didnt even offer to place my order so when the phone is availableI was adviced by several other stores I can have my order placed for my phoneAfter 3 visits I have come to conclusion this store is not worth my time nor money.

Before going to the maple grove location i was told i could upgrade from my current credit rating of d to w after 12 consecutive payments on time which ive done and had proof. i spoke to manager and i was handed off to the ASSistant manager . after being told that i was completely wrong and that i had to be a customer for 3 years before i could receive the upgraded credit rating. They refused to check for me and was told that there is Absolutley nothing that they could do they are corporate bs they said. i was turned out of the store because they did not want to do their job at all. Brooklyn park was able to do everything i stated above quickly on my lunch break upgrading me into my S7 i needed since my previous phone failed. I am very pissed that maple grove location is soo rude and that the other store has A+++ and maple grove store gets F-. the roid rage gentlman sucks with the rest of the emplyees. I stated im going to verizon as i walk out the store!

You may have a long wait but the people are friendly and take their time with you. I recommend trying to stop in at off-peak hours to reduce the wait

Mostly good experiences here. I had one bad one though. I had pre-ordered a phone online, but went into this location to see if they had any in stock a few days later. They did, so I asked the employee to sell me one of theirs from the stock in store and cancel the pre-order. The employee rang up the purchase, cancelled the pre-order, then went to the back to get the device, only to find they actually had none left. So I lost my place in line for the pre-order and wasted a bunch of time in the store setting up the purchase with me thinking I was going to walk out with a new phone. Instead, I had to order online that night and wait over a week for delivery. Change your process to grab the device first, then sell to the customer, rather than allowing something like this to happen.

Poor customer service

Best service I have EVER had at a t-mobile store! And it was all thanks to Michael J. We couldnt be more thankful for his help!

They were absolutely no help, Im switching over.