I have been interested in trading vehicles for sometime and my schedule has kept me from physically shopping. Travis Hardy was diligent to stay in touch and once we met he was very easy to talk to and honest and forthright in our dealing. I feel well treated by everyone I met at Mathews Chrysler in Marion and proud to say an owner of a 2021 Ram. Good experience great people! Thank you Travis!

Had a check engine light on .We were leaving for Florida the next dayThey were able to get me in same day, diagnosed the issue and advised of repair cost .Great service .Thanks

Our previous vehicle was totaled after I was hit while sitting at a stoplight. Trying to find a replacement vehicle while waiting for the insurance settlement had been a nightmare. I ended up inquiring on a used vehicle on the Mathews Dodge website, and I received an email response from Rob Purdy. I cannot say enough wonderful things about working with Rob, and Mathews. We had a minimal amount saved to be able to put as a down payment, and the evening prior to purchasing our vehicle we had to rush our dog to MedVet in Columbus for an injury. Rob messaged me the following morning just to make sure our pup was okay, and I was beyond grateful for this caring gesture. I regretfully explained that after paying for my dogs care, I would not be able to fulfill the down payment we had previously discussed. Rob went above and beyond to facilitate getting us into a vehicle anyway! When we arrived for our appointment at Mathews, he immediately greeted us and introduced himself. Throughout our visit we were met with so many kind and friendly employees, and had the opportunity to speak to other customers that were all very vocal about their wonderful experiences with Mathews Dodge. Josh in finance was so friendly, and made that part of the sale seamless and stress-free. I will absolutely be a return customer, and recommend Mathews Dodge to anyone and everyone in the market for a vehicle! Thank you guys so much!!

Bought myself my first jeep Wrangler. Thx, Kane! I love it!!!!

Last year My husband and I bought a van. We absolutely love it.Chris Massey was our salesman. We highly recommend him. He one of very few that honest, caring, listens to what them person wants and there needs.Ask for Chris Massey! You wont regret it.

I had a very enjoyable buying experience. I purchased a truck and brought it back to California. Due to low inventory, a lot of local dealers are charging over MSRP here. I dont play that game. I didnt need a vehicle in a hurry, so I decided to wait for a better deal. Mathews Dodge gave me a very fair deal, considering the current buying environment; enough, that it was still worth my time to take a road trip.I dealt with Chris Massey- who was very polite, attentive and honest. He even picked me up at the airport. I took a bit of a leap-of-faith, buying a vehicle from that far away, but it went smoothly. They never attempted to play any games with pricing or add-ons. The vehicle was ready to go when I got there, as promised, and there was no attempt to do anything even remotely underhanded. Even the docs fees, etc. were all correct and reasonable. They just dont play games and I appreciated that. The service department had no problem making a couple quick adjustments for me and both the parts department and cashier were polite and efficient as well.Given the correct pricing, I would definitely consider buying another vehicle from Chris, even with the distance involved. A lot of local dealers here are smug and unappreciative- and Chris Massey was the complete opposite of that.

If you’re looking for a newer vehicle or maybe a brand new vehicle, ask for Chris, he will make sure your buying experience is pleasurable as well as do what he can to get you the best deal to make you happy with your purchase. I know, because Chris is the one that sold me my 2005 Dodge Ram 1500. Great guy and great staff at Mathews Dodge of Marion.I’d definitely recommend them to purchase your next vehicle.

Great service. My sales rep, Kevin Conway, was very knowledgeable about the Ram 1500 I bought. The truck itself is really comfortable and smooth riding. Very satisfied.

LOVE MY NEW JEEP RIGHT OFF THE SHOWROOM FLOOR.

Chris Massey was a massive help. Really quick on his replies on any questions I had. Very smooth process and didn’t feel pressured at all. 10/10 would trade again.

Great experience with great sales people. Thanks for your help Jake.If I could give them more stars I would. Everyone was so kind and polite. They treated us with great respect. We Love our Jeep Renegade aka Bella... Shes red and a treat to drive. It was a Blessing and we have already referred several people to them.

I bought my new Dodge Ram 1500 during the beginning of the pandemic last year. Chris Massey was a tremendous help in finding the right trim and color for me and went the extra mile to find my vehicle. He even drove to my house several days later over an hour away to have me sign some additional paperwork. When you shop at this dealership, ask for Chris Massey, you will not be disappointed!

Ask for Chris. Chris took care of me. He didn’t sell me a car; he sold himself, which is more vital. Great experience. Management was great as well. I was able to leave with what I came for.

Great service department. Had my all fixed on about an hour

This is a high quality dealership experience. From Chris Massey to John Massey in sales to Bob DeJong in service. Chris helped me get into 2 new vehicles in a years time. The entire team I’d great.

We own a local business in Marion. We tried to keep things local by shopping for 2 trucks that were for sale. We had financing already secured. We made an appointment to meet with a salesman on Monday, April 26. As we were pulling into the lot at our appointment time, we were informed the vehicles had been sold out from under us that very morning. We attempted to contact the GM. There have been no call backs. We would stay clear of this dealership. The sell at all costs mentality is truly mind boggling. We will NEVER go there to buy a vehicle, parts OR service. This dealership is the epitome of the stereotypical car lot tactics. Zero stars if we could.

Very impressed with service department. My truck was repaired in a timely fashion and I was kept up to date on progress the complete time I was waiting. I will definitely be going back.

Salesman went above and beyond to make sure I was satisfied with my perches of the vehicle I bought. He treated me and my wife like family. And will always have my business.

Our salesman Jake Morgan was awesome. If you are in the market please stop in and see him. He will do you right. He took great care of my son and got him his first new car!Thank you Jake and to the team at Mathews Dodge of Marion Ohio.

Just purchased a new to us vehicle from Mathews. I worked with Chris and 100% recommend him- ask for Chris if you go. He was diligently searching for a vehicle that fit what our list was and did this over a period of months. After a test drive in a vehicle we didn’t love enough to buy, and Chris didn’t try to pressure us into, we finally found what we were looking for and we’re glad that we got to purchase it working with Chris.

When I made the decision to buy a car, Chris Massey was very helpful and listened to what I wanted. He is very genuine, honest and cares about his customers. I highly suggest looking Chris up, if you are looking for a new vehicle!

I had a wonderful experience at Mathews Dodge! I got a great deal too! Make sure to ask for Chris Massey when you shop here, he will do a great job for you.

Our salesman was awesome!! My hubby is so pleased with his new car. Thx, Cane!!

Our car-buying experiences (several) with our saleman, Chris Massey, have been outstanding. He listens to learn our needs, knows his inventory, always finds exactly what ww need. Thanks, Chris!

Mr.Purdy was a great salesmen. I was in and out with a new jeep in under 3hrs.He made trading in my other car a fair. painless experience..It couldnt of been any easier buying from Mathews. The price of the jeep.the excellent trade in value and low down payment made my day..The finance department was also very helpful .I wanted a certain monthly payment.boom!!! It was lower than what I was expecting.I got exactly what I I wanted.A Happy Wife !!! Its hers.25 years of marriageThanks Mathews for making our 25th anniversary a happy one.

Great place to buy a car Travis Hardy was the best salesman I ever worked with very easy to get along with and really does care about helping you find the right vehicle I gave him a hundred percent review

Experience was great!

Rob Purdy was hands down the best sales rep i have ever bought a car from. He spent a lot of time trying to find me the best deal and was very personable. When my lease is up he will definitely be who I deal with again.

Just wanted to give a shout out to Anthony. What a down to earth guy, me and my wife have dealt with him on our last 2 vehicles. The guy is just awesome, what a gentleman. He definitely goes the extra mile to make sure you are happy when you leave the lot.If we could give him 10 stars we would. Thanks again to Anthony and all the guys at Mathews Dodge { Sincerely,Troy&Hollie Holcomb

Excellent service for my first maintenance service since purchase of my vehicle! I did not have to wait for a long time while service was done. Keep it up!

Super helpful when I was trying to rebuild my credit! Ask for Chris.

Great service. I will always take my truck there for service

It was good, Kyle, helped me take my front T-Top off on my Jeep Gladiator Overland Truck.

This place rocks! They go the extra mile to make sure they get the deal done. Service after the sale is second to none. Worked with Dylan who answered all my questions and let negotiations move at a pace that was comfortable to me. Will definitely return next time I am in the market for a car. 💪

Parts counter really helpful

While heading home to MI from NC, our pickup stopped running while driving down the interstate. Upon call the shop, Bob DeJonge, the Service/Parts Manager, diagnosed our issue over the phone. Bob drove his personal vehicle to the rest area where we were stranded with a 15-month old toddler and delivered us to the shop to retrieve our personal belongings. He made a bad situation better. Bob then offered us a ride to a motel, loaded all of our stuff into his truck, worked late for us; he was so kind. He also said he would give us an update the next day and get us back on the road asap. The next day Bob called us. Later he called to say our truck was finished (earlier than expected) and he, once again, picked my husband up at the motel and took him to get our vehicle.We can not express how much Bobs kindness and his staffs hard work, meant to us. You would be hard pressed to find a better group of people.Thank you so much!!!

I use Mathews Dodge for all of my automotive needs. A great place!

Great customer service!

This is where I bought my vehicle, so I take it there for service.

Chris massy and all of your backup team did great

Took mother -in -laws Durango in for recalls on the passenger and drivers air bags, they said they replaced them but there where still codes that did not pertain to the recall. Scanned it today and cleared codes. Only codes that came back where the drivers air bag.. removed the air bag and found out it was never replaced. Still has dirt on it. Nothing like billing Chrysler for work that was never done. Oh and by the way I amA 30 year experienced master tech.

Great people and straight forward with what they can do!

Got my first car thru a dealership love it thank you Rob

Kane was so easy to work with, and had great fast and friendly service.

Excellent, friendly service at a reasonable price.

Bought my Jeep just over a year ago and have had nothing but issues with it. Called a few times In the beginning and never got answers so i gave up. People were cool but they don’t sell very high quality rides. Thought i had finally bought my dream vehicle but can’t afford to keep it after $6k being put into repairs. It’s a shame.

I have been shopping for a new RAM for about three months and have had at least five deals fall through once details began to be discussed. I live over three hours away from Mathews Dodge and I can say without a doubt it has been by far the best car buying experience I have ever had. I found the car online and called to ask about it. Most details were discussed and agreed to before I even got in the car to drive to the dealership. My sales person Melissa was absolutely fantastic. She was great to deal with on the phone and in person. Other sales people at other dealerships never even returned my calls. Once arriving at the dealership she took time with me as did the finance specialist and general manager. I cant say enough about how professional and friendly they were. Many thanks to the staff for any excellent experience all around. I would definitely recommend giving them an opportunity to get your business. Well with the three hour drive each way!

Ive been buying vehicles here for 14 years. Would have said nothing but great things until today. Cant always make a deal I understand that but if you find a better deal somewhere else I will buy there to its all about who wants to make the best deal. Beware I bought my wife a vehicle somewhere else then went into see about trading my truck in that I bought here and have always had service work done here. I have never been treated so rudely by a general manager very unprofessional. I would give zero stars if that was an option I will never go back for anything in the future or recommend to anyone else again.

Service and sales departments are second to none.

Rob is an excellent salesman! They really helped us get the truck we wanted

Very nice guys here. They did everything to help us get financed

The whole crew at Mathews Dodge is great! Everyone is always so friendly and helpful. I bought my Jeep Cherokee here and I bring it here for all my maintenance. I think this is the third or fourth car I’ve purchased from Hank!!

Great service on time even got a discount I wasnt expecting one of the reasons why I keep coming back

Had a wonderful experience. Great truck. Great people.

Blankets the airwaves with just awful obnoxious advertising makes me turn off my radio every time.

Always a good buying experience from Hank and the sales team. Fair and willing to work with you. Loving the new Jeep!

Definitely will not buy a vehicle from this dealership again! They are all about the “current” sale and the customer service goes down the drain shortly after you sign the contract. I complied with EVERY request they made to me. (I live in Columbus and my spouse lives in PA) since we purchased vehicle together a lot of paperwork needed to be mailed back and forth. They were quick to get my spouses signature on sales documents, but failed to request the title for the trade in;, which he had in PA. Now 41 days later my temporary tags due to expire in 4 days they inform me that they won’t send my title until they get theirs. That would make perfect sense if they had communicated that to me, but they didn’t. Ten days ago I received a text inquiring about title to trade in; my response: “didn’t you request that when you mailed docs back and forth to my spouse?” NO NEVER WAS REQUESTED. I immediately requested my spouse send me the title, which I received via USPS on Friday. I was told that the sale was “unorthodox “ and I held up the process...WRONG!!!! The dealership did a piss poor job of communicating what they still needed from us Bottom line: They make the sale and you are no longer appreciated. Customer Service is about building lasting impressions and relationships. They fail miserably. I was treated rudely today and will inform everyone I know about my experience with Mathews Chrysler Dodge Jeep in Marion Ohio. Ashton in Finance and GM Tom shame on you!!

Worked with John Massey on a truck purchase about a month ago. I live 2hrs away and it was a used vehicle that others had been looking at. Didnt want to make the drive if the truck was sold and John was great with the communication. One of the best buying experience Ive ever had. Everything was straight forward and John took the time to make sure I got the best financing. Would definitely drive 2hrs to do business again in the future!! A+++

Literally just picked up my 94 jeep from this place after it was repaired i didnt have any brakes goin in barely had any after it was fixed didnt have an ABS module so there for couldnt get my brakes bled properly said the bench bled the new master brake cylinder that had just been put in also said they were goin to do an oil change and winterize it guess what didnt do that either got a bill for 360$ itemized for 16$ worth of parts but 337$ for labor so 360$ for a vehicle that still isnt fixed thanks alot

I have purchased cars from Hank at Mathews for years. He is always fair with the deals and walks with you through each step of the process. The Mathews team is great to work with. I love my new Jeep.

Mathews Dodge is a good place to buy a car they was real nice and helpful I would recommend them to everyone I love my car and thanks to Brian for all you did for us

Always a pleasure doing business with Mathews Dodge. They were friendly and helpful as they have always been for all cars we have purchased over the last 15 years.

They tried and the customer service and treatment of me was excellent 👍..ask for Kane if you go.

Routine service appt. Got us in on time. Good service.

I just bought a brand new car today. I worked with Jake Morgan. He was wonderful, very patient with me and went over the whole car inside and out showing me all the details. I had my 3 year old with me and Jake even helped me move his car seat from my old vehicle to my new one. Thank you very much!!!

Place was awesome service was top notch everybody was cool and givin great deals! Im very happy

Nick was excellent in answering my questions. He was very professional and a pleasant salesman would ask for him again. He worked in a very efficient an timely manner. Told him what I wanted and how I would deal and he was very accommodating so everything went smoothly. Thanks Nick

They treated us right. Purchased a nice barely used Tucson Hyundai! Thanks Chris Massey.

Good cars

Have bought 4 vehicles from here. Plus my dad and my son buys their vehicles here too. Great place!!!

I love the customer service! Kyle Ralston is the best

We were looking for a vehicle that would make it easier to get in and out. Tried 2 vehicles and purchased a Journey. Worked with Tom and Kane. Both very knowledgeable and they made it easy to finance.

I use Mathews Dodge for all my motoring needs. I highly recommend. It’s the only place to go for vehicle sales, service, or parts.

Great place to get your vehicle worked on. Jamie service manager always updates you on whats going on with your vehicle.

I absolutely recommend this place. I walked in at 6:50 thinking that they closed at 8 which winter hours are different. I drove about 30 minutes to get here by the way. Rob the salesman was very friendly and said that’s ok how can I help you. We ended buying a brand new car and they were all very helpful and friendly. We will definitely be going back in the future. Thank you guys

Hank has always been able to find me exactly the vehicle that I wanted. Very courteous and a pleasure to deal with.

Salesman named Travis is awesome

I talk to the service manager about working on my company van that uses a fleet account for repairs. The first phone conversation he told me they accepted the fleet vehicles and he could do look at the issue. When I called back, after getting the ok to use them for the repair, the service manager denied talking to me about using the fleet account. This a bad way to gain potential business. Our company has close to 1000 trucks and vans on the road every day. Not one of them will be serviced at Mathews dodge.

I purchased a 2014 Town and Country. Greg was my salesman and he did an excellent job. He was not pushy and was extremely knowledgeable about the Town and Country. He made sure to go over all of the options and features on the van before and after I purchased. I had an issue but it was taken care of in a professional manner and I am very happy and satisfied with my shopping experience. Thank you very much Greg!

The service manager or whoever the main shop boss is, is very rude and they try to take advantage of older people and younger people that don’t know much about cars or trucks I will never recommended anyone to get their car looked at their unless you wanna pay to much and not want good service. On the other hand the car salesmen do a good job but the service department is a waste of time!

Nice lot with decent selection. The showroom is very nice as well. Wrangler choices were sparse when we visited, but the Ram trucks are plentiful. Ive had service here as well. Courteous and professional staff, maybe a bit on the expensive side.

John Massey and Tommy Weston gave my Dad a great deal today on a used car. This will probably be the last car he buys as he is 80 now however this is a well maintained car that should last him. Thanks John and Tommy for taking such good care if him.

Great people. Extremely friendly and honest. I traveled from Illinois to pick up a used vehicle and they were very honest about any issues with the vehicle. If I knew more people willing to travel to get a different car and they had the vehicle, I would recommend Mathews Dodge.

Rick went out just driving around not really ready to buy until Rick seen the Jeep he has wanted for years. Checked on it told them he would come back with me to speak with Kyle When we returned Kyle was ready for us he had everything ready to start the process which saved time we traded in 3 cars and he worked with Tom to get us where we needed to be it was great. We purchased a 2017 Jeep w/ 14,300 miles. Rick is so happy with his Jeep. Thank you Kyle for making it possible. This is our 4th. Car from Matthews Dodge and Jeep. We will be back.

In order for anyone to do business with me. They need to be strong and willing to put up with my negotiation process. Anthony was 110% committed to helping me achieve what I wanted. They have made a customer for life. Thank you all ❤️

Very nice staff and prices were very competitive for my services.

Had warranty work done on suspension. It was done fast enough, but the plastic shrouds under the vehicle have missing fasteners now and now dangle. The wheel alignment (or lack of) is worse than it was before they fixed it. They claim the car cant be aligned any better due to the tires. Although it was much better prior to their services.

I love this place we got a van a year ago and I just got a car from here love how they work with you on getting a car

Wonderful dealership! Worked with Kyle Ralston and he was excellent. Kyle was great with communication and service. Everyone at Mathews was great. Thanks again Mathews Team!!

Great overall customer service experience. I always buy all my cars from this dealership. They care about you and want to make sure you get exactly that. Thank you Tommy, Rob, and Josh!!

I recently purchased a used 2014 Jeep Cherokee Altitude. Greg Case was my rep. I could not be happier with my decision. Greg was extremely knowledgeable and helpful, not pushy. The deal was very fair, and they worked with me financially to ensure a viable payment plan. 5 stars!

I would highly recommend going to see Kyle Ralston!! The team at Mathews Dodge was AMAZING!. Thank you ALL!!!!..LOVE my Jeep Compass Altitude❤❤

The staff is so nice and welcoming, whether they are your salesman or not they work as a team to answer questions and get you what youre looking for. There were periods of waiting throughout the process but buying a car is a big deal, they work hard to make sure they are doing what you feel comfortable with.

Bought a jeep Cherokee latitude from them and it started shutting down on me in the middle of the road. Towed it to them and they told me it was my fault because the 2.4 liter Fiat engine it had in it was supposed to use 1qt of oil every 1,000 miles and I let it go dry. They never informed me that it used oil and its not in owners manual. After the second time of it running dry of oil after only 3700 miles after oil change. They pulled my dip stick taking my ability to check my oil. They said drive it 1000 miles and well see if its using more oil than its supposed to. I didnt trust them and went to Performance in Delaware bought a dipstick and drove it 1000 miles. First I took it to Performance they checked the oil said it had used over a qt and said the engine was bad and needed replaced. Then I pulled the dipstick put the plug Mathews had put in took it back to them and they said it used less than a half a qt. and I had nothing wrong and told me to continue to add oil that engine was supposed to burn it. Needless to say I took it back to Performance they did a second oil consumption test which cost me another 100 dollars and it came back again that the jeep was using to much oil and had bad pistons. They replaced the engine, treated me with respect and as a valued customer unlike Mathews. Ill never go back or ever recommend they to anyone. Sad theyve become this kind of dealer. I have purchased many vehicles from them and always felt like a valued customer but that has completely changed.

Sales person was not very nice, other sales person was nice, I asked for a gentleman by name, got someone else entirely, NOT happy

Always get excellent service. Staff is friendly and knowledgeable.

They had the perfect truck for me very friendly awesome to work with

Best place in Ohio to buy a New or Used care,great staff and The General Manager is awesome.

Highly recommend buying a car here and also recommend going through kane

They have good service but pricing is a little high and they cant service some vehicle types they sold.