This pharmacy is not one that I would recommend. The team in there is so unfriendly and rude. They are not talking responsibility for their mess up at all, instead they will make you try to fix it for them. Please do not think just cause your doctor sent in the order and that CVS is a pharmacy that SHOULD fill it and everything should be done without you having to worry, but sadly that just isnt the case it CVS of Marysville. Hopefully they change this.

Dont believe their website or automated phone service when it gives you a specific time that you can pick up any prescriptions. As it was stated to me: I cant give you a time, just later! I have had regular, monthly prescriptions show as In Process for more than 3 past the pick-up date, but God forbid you call and ask for an expected pick-up time, clearly customers just arent privy to this information.A little on the unprofessional side not to mention incredibly rude considering I spend several hundred dollars per month on prescriptions. Im planning on switching pharmacies, surely theyre not all this unprofessional and rude.

Terrible experience when we tried to get the vaccine for my son last week. Their IVR and online sign-ups are terrible.. go in store and no better... Then today I had a question on my prescriptions when they texted me and again had to battle the IVR. If you have a choice, I would recommend going elsewhere.

Normally, Its your basic retailer on the inside, easy to go to.For my covid test I got in and out in under 5 minutes

CVS not helpful place for covid vaccine. Will not sign you up in store. Make you do long intensive appointment set up online. Tried twice and got kicked back to start over. Go to Walgreens, walked in they signed me up and got the shot in minutes

Extremely slow drive thru. Never answer phone. Constantly messing up or not filling prescriptions. Tons of miscommunication between staff. Go anywhere but here.

The Pharmacists and Pharmacy Techs employed at this specific location are some of the absolute most terrible people I have encountered. For a profession that deals in the medical field, compassion is required. Not only does every single employee lack that, they lack the ability to treat people with basic human decency. If the store is unable to operate under basic ethics, then it shouldn’t be in operation. The customer service is horrendous in this department. If your employees are unable to hold a position like that with integrity, then this isn’t the field for them.

Very friendly staff at this location. If you follow proper procedures you never have to wait at the drive thru for your medication. I have my Rx sent from CVS Specialty to this location to pick up so I never miss the delivery at home and I would not do it any other way. 5 easy stars here.

I have had the oddest experiences with this pharmacy... frequently out of stock, shockingly inexperienced staff, and also a weird and judgy vibe that I have just never experienced at any other pharmacy. I find the drive to Dublin worth it - my experience with CVS there is night and day (scripts filled in 20 minutes every time, courteous and competent staff, very rarely is anything out of stock, and they take time to get to know you while also being efficient and knowledgable). I have visited the Marysville one maybe 4 or 5 times, and only once was there not some kind of issue or holdup.

They are probably the most unprofessional and unpleasant group of pharmacy staff that I have ever encountered. They find reasons to delay filling prescriptions using the lamest excuses I might add. I can only assume based on what they think they know about someone. They are in such a good position to make a difference in peoples lives, it sad that they pick and choose, based on their preconceived, 45 second interaction with people, who is worthy and who gets treated like trash.

Even slower than the Taco Bell line.

I went in there to get a physical it said there was no time slots open but the guy was just sitting there doing absolutely nothing there was no one there we can see him just sitting there doing nothing I he could here us talking but he still just sat there

The pharmacy can now ship your medication right to your door!! OOPS not really, they lose it instead!

They will not communicate with you at all, and the amount of communication between members of the pharmacy is very questionable. I wouldn’t recommend.

Tried calling minute clinic got put on a 15 minute run around of computer operators before being put with a lady who transferred me to the wrong department where that lady was rude unknowledgeable and unhelpful. pathetic. they canceled my covid test because the testing center is closed because its not heated? but the website doesnt say that and u spend 30 minutes setting up your appointment finding health insurance cards etc to get canceled immediately after confirming.

Unfortunately I have had to visit this pharmacy 3x in a month— each and every time i’ve had to sit in the drive through line 30+ plus minutes to pick up my RX. When you’re in pain and not feeling well this is definitely not conducive. Not sure what takes them so long.

I love this cvs, been using from day 1 of moving here 8 years ago. They are always nice and helpful. The store is super clean and attractive.

The pharmacist Drew is great. Would not of even really made contact with him if he would not of went out of his way to come out and ask me if I needed help. Been coming here two years and have been treated great from day one.

I was over charged on May 25th 2020. I have called at least once a week for the credit and waited 30 mins to an hour every time. I AM STILL WAITING ON MY CREDYT. THE WORST CUSTOMER SERVICE EVER!!!

This is by far the worst pharmacy I have ever used regularly. The wait times for your prescriptions is unacceptable. The women in the pharmacy are not friendly or helpful in any way. I will no longer be using them for my pharmacy. Which is unfortunate because before I moved to the area I have always used cvs and have always used them for my pharmaceutical needs.

Called to check on a prescription and they said the dsy it would be ready nad hung up as soon as they said it

The baby section was almost non existstant.

Really poor customer service at the pharmacy. REALLY POOR.

Used this pharmacy every month for 7 years. The condescending woman at the pharmacy, who happens to be brand new, literally told me that they have 600 people a day come through her pharmacy and that they are too busy to tell you when ur out of refills. Even though they are not too busy to offer to keep my hard copies so I dont have anything to worry about when its time to refill. Hard to know when I need a refill when I dont have my own copies because they have them. Time to change pharmacies when they are too busy for u and u become one of 600. Thank u very much lady. Glad I have nothing to worry about at CVS!

This is the worst CVS I’ve ever been involved with. Every time I call they are very unhelpful. I will be taking my business elsewhere and I advise others to do the same if they can.

Typically not a negative review writer, however felt the need to send out a PSA regarding this pharmacy. Been using them for 5-6 months and they have not once gotten my Rx correct. Each time they try to give me a generic after repeatedly telling them I want a specific brand, resulting in an additional trip back a few days later EVERY TIME. I had asked to have them notate my file yet no one seems to bother checking the note. To boot, one of the associates Miranda seems to think its somehow my fault and is upset with me (judging by the attitude she gives me) that I have asked her to actually preform her job functions correctly.

I have used several pharmacies in areas more populated than here. This pharmacy has a ridiculous wait time just to pick up your prescription!

Small pharmacy. Nice staff. Typical CVS. Not open late. Redbox out front.

The only reason I get my prescriptions from CVS is because my insurance requires me to. CVS has messed up so many of my prescriptions its unbelievable. I get so frustrated with them and tired of dealing with their mistakes. Only a few of the pharmacy staff are friendly, the rest of them are rude and have and a bad attitude. The poor pharmacist always seems like they are working frantically, and could use some help during the busiest hours. I do feel bad complaining because they are working hard to perform their job duties. They might want to think about treating their customers like they value them. I wish I could go to other pharmacies in town.

They hung up on insurance representative when she told them it was not an insurance mistake. They have my old insurance in their system from 5 years ago. Their system is wrong. They dont talk to you or ask you the questions, they make assumptions and are very rude.

They are very unfriendly and un flexible. They WILL NOT help you if you are even a minute late

Minute Clinic was great!!