From the Salesman to delivery it was great. The Salesman let us checkout anything we wanted to look at. We was able to find the perfect bed. The delivery was smooth. They had unpacked and assembled quickly without any issues. They explained operation well. Sleep great on it. Wife sleeps great and wakes up feeling great.
Went there this morning. Told the attendant what the web site recommended. He said we dont have it in stock. You can wait 10 weeks. Showed us what was comparable in stock. Said they can deliver in 8 days. Then he got on the phone and ignored us. Guess he didnt want to sell a bed. Went to a competitor. Got what we wanted. Deliver tomorrow.
Another wonderful purchase and delivery from the team! Thank you for being such a great local business
We had a death in the family changing our sleeping arrangements. We needed a soft twin mattress immediately! Doug in Maryville at store 07 helped me choose the perfect mattress for my mother and gave us a fair price. when the mattress arrived, my mother was jumping with joy. I havent seen her that happy since Christmas. Thank-you Bed Store and edpecially Doug!Seth
The team at the Bed Store was very helpful, with both purchases I made there. I appreciated their expertise and guidance and Im thrilled with my new mattress. Thanks Bed Store!
I had been shopping on line for a new mattress for some weeks. Because of reviews from family and friends, and the awesome deal I found on line, had settled on the Nectar. My husband wanted to see it and try it out before buying though. I found that The Bed Store carried the Nectar in stock. We went in to the Maryville store. Doug, the sales rep was super helpful. He was able to match the deal I had found on line, and they actually had it in stock in their warehouse! He had it delivered to that store and we took it home with us. We are very pleased with the service, the price and the product!
First of all the customer service was excellent - all our questions were answered and no pressure to buy. For Tempurpedic, the price is the price but we did get some extras thrown in the deal. Last, the bed arrived on time and we are really enjoying it.
I was very pleased with the knowledgeable associate, Brian, who helped me find my bed. I am delighted with this purchase, and am enjoying a good nights sleep on my new bed.
Excellent products and service
I think it was Brian who helped us select a bed that had to be ordered, but after waiting a couple of months for delivery we changed and had an alternate bed delivered in just a couple of days. Since we had waited quite some time he arranged a price that was comparable to our original selection although the replacement bed was slightly higher in price.....happy ending for us thanks to Brian.....
Doug was exceptional in educating us in several styles of mattresses. The entire experience was enjoyable with no pressure. Our Beautyrest Hybrid Medium Firm cost more than wed like to have spent but it was worth every penny. We have slept all through the night without tossing and turning. The gel cooled pillows are a must if you tend to sleep hot. The delivery team was very professional and helpful as well. This is Disney level customer service at its finest.
Fabulous experience! Doug was very helpful in helping us pick out a mattress for a new guest room. We picked a name brand mattress for a lot less money than those heavily advertised online mattress stores.
Doug did everything he could to help me get a bed. He was really great at making what I wanted come true. If you all are in some desperate need of a bed go see Doug. Its been a very long while since I slept that good. Thank you so much Doug for the help.
Cant wait to get new bed.
Doug at the Maryville store was incredible. My husband and I have been in the market for a mattress for a while but really had no idea what type of mattress we really wanted. Doug took the time to explain what each mattress had to offer, asked what our needs were, and went above and beyond to get us the perfect mattress. I couldn’t be happier with the customer service we were offered in the store and as well with the delivery. Every employee we had the pleasure to work with were incredibly professional. We would happily recommend The Bed Store to anyone in the market for a new mattress. What a great local business to support!!
Great mattress store. Doug was very thorough in explaining the different mattresses and understood what we were looking for. Was never pressured in trying to oversell us their lines of mattresses. Will definitely return for our future mattress needs.
Doug was so helpful in helping us find our perfect mattress! Be sure to ask for him next time for the ultimate mattress-choosing experience! 👍🏼👍🏼👍🏼
Last week I purchased a new mattress and adjustable stand from Josh at the Bed Store. I was quite naive on the variety of mattress options, but had a general idea of what I wanted. Josh was so well versed in all the products and an incredible help! He easily explained the quality and comfort with each mattress and guided me to the perfect pick. Im thankful for such a pleasant experience. I recommend all mattress shoppers check out this place and ask for Josh.
My husband and I came in looking for a new bed, we had no clue where to start or what exactly we were looking for. Our salesman Josh was wonderful, and patiently helped us narrow down our search. He made our experience very easy, painless, and fun. We highly recommend Josh at The Bed Store.
We had a wonderful mattress buying experience. If you stop by, ask for Keith. He answered all of our numerous questions and gave us the best deal! The delivery guys were also amazing. Through the years weve bought at least 9 mattress sets for our household and this was the easiest yet. Thanks again Keith!!11/15/2016 Last year we bought a mattress for our master bedroom. We love our mattress so much we bought the exact same one for the guest room. Josh Wallin helped us this time around. Once again we were given a good deal. Thanks Josh for your help!! *****
I had purchased a Casper mattress, which was WAY to firm for my body and killing my back. Josh W, the manager, listened to my needs and provide a few choices to different price ranges. Even though the mattress selected was more expensive than I had anticipated, Josh provide some extras. I love the mattress that I selected and believe I received exceptional value and fantastic service. I highly recommend the Bed Store and Josh W.
My husband and I are extremely happy with our new king adjustable platform. We already owned a king Temperpedic mattress from this store and it worked perfectly with the platform. We gave this to ourselves for our 50th wedding anniversary. Now we can watch TV/read in bed together, after all these years. Doug was exceptionally helpful in our selection and explanation of how to use the remote. The delivery crew were so knowledgeable and respectful. Overall, it was a great experience for us during the holidays! I highly recommend The Bed Store in Maryville.
Anyone looking for a new mattress must go see Josh. He helped us tremendously. Took time and had patience with us deciding in which one we wanted to purchase. Did everything he could to get the best bed for our hard earned money! Thank you Josh. You are awesome and we will refer friends and family to you and your store.
Hunter was so helpful and professional. He showed me several beds- and I choose an amazing one! Thank you so much for this great deal!
Jeremy Spencer was absolutely PHENOMENAL. He went above and beyond helping us aquire our dream bed. A+++ customer service, highly recommend. Will definitely be sending everyone I know to this location. Not kidding, best service I have ever received, anywhere. Thank you so much, Jeremy!!
Great experience today at the Bed Store in Maryville. Jacob was very knowledgeable and helped us choose the best mattress for our needs. Buying process only took a short time and delivery is set for a few days from now. Would recommend to anyone needing a new mattress.
We bought a Quinn size mattress with adjustable base from The Bed Store in Maryville. Is actually our second mattress with adjustable base. We had the best experience. Doug Lesher is one of the best there is.We felt like we knew him all our lives.I recommend him and the store to everyoneThank you Doug 💙💙💙
Great service. Really good selection. Josh W. Is an amazing salesman who helped us choose the best bed for me and my husband. Husband has very bad back problems and Josh was very knowledgeable about his products and what they could and couldnt help us with.
Wouldnt go anywhere else! Doug was fantastic. Very knowledgeable, made us feel like family!
This Bed Store is very easy to find and they know just the right bef and pillows you need. Prices are good sells are better😃
We went into this particular bed store on 411 because of the reviews I read about salesman Keith. We were not sure what we wanted and after talking with us he was very helpful in selecting a few mattresses to try in all ranges of price. We are very happy with our new mattress and also with the professionalism of the delivery service. We would definitely recommend Keith at the Bed Store for your new mattress purchase
Very informative...explained difference n beds
Doug is a pretty cool dude. So is our new mattress. Would shop here again
The new salesperson, Brad, is WONDERFUL. I had so many questions about mattresses before I bought and he answered every one of them. He really knows his information and made my mattress search much easier and more pleasant than I ever thought was possible. HIGHLY recommend going to see him for your mattress needs!
I had been shopping for a mattress.. We all know how that goes.. you visit several stores, lay on different mattresses & end up more confused than when you started. I obviously saved the best store for last...😊 I ended up going to The Bed Store after I got off of work, I walked in, met Josh, and he immediately helped me feel at ease. He asked questions to help both of us narrow down what I like in a mattress, & with that knowledge he helped me pick out the perfect fit for both my budget & what I desired to have in a mattress! I highly recommend The Bed Store & Josh Wallin to anyone who is looking to invest in a new mattress & who want to be very satisfied with that experience.
Its the best place to buy a bed. I also love the commercials on TV.
They do not honor their warranties. They sent out people who didnt know what they were doing when we filed a claim. 19 months after we bought our mattress it has bad sagging where we each lay. We filed a claim & they came out to take pictures & measure with a string. The guy who took our pictures only submitted one out of the 3 pictures he took showing the section that was not sunk in. He didnt submit the other 2 pictures showing the sagging. Then we find out later that he didnt even measure it correctly (he was supposed to use more angles than he did). They denied our claim Awfully suspicious to me. They said He was new that was their excuse! We WILL NOT BUY FROM THEM AGAIN. BUYER BEWARE
Maryville store is awesome! Doug Lesher was knowledgeable of the merchandise, professional, courteous, and a no-pressure salesperson. Let us take our time venturing into the world of bedding to choose what we liked best. We even purchased bedding for our RV. Jeff and Mike who delivered/setup our purchase completed the task in a well organized and timely manner. Thanks to the entire crew at the Maryville store!
Excellent customer service. Honestly the best service Ive ever had. Go see Josh he will take care of you!
JAROD WEBSTER THE STORE MANAGER WAS VERY HELPFUL IN HELPING ME SELECT A MATTRESS THAT WAS RIGHT FOR ME. HE WAS NOT PUSHY AND I HAD A GREAT EXPERIENCE AT HIS STORE. I WILL CONTINUE TO SHOP THERE IN THE FUTURE. HE KNOWS HIS PRODUCTS.
Arrived 5PM on a Thursday. Post note on front door saying be back at 5:20.
I bought from josh last year. I got an awesome bed and so impressed with his customer service and attention to detail. make sure when you stop by to ask for josh. great guy
Great experience from walking in the door to the delivery and set up! No pressure sales tactics!
After 7-8 years with our first Icomfort, the zipper on the cover broke. Contacted the folks at the Bed Store in Maryville. Though we would hear a song and dance about the issue. To our pleasant surprise, The Doug, manager said that the store and Icomfort, would be replacing the mattress with a new one of equivalent quality and value. Cant beat that service. Highly recommended.
Be careful buying from this Company we did and have had Nothing but Problems ever since and its very hard to get any help and the managers of the stores are very rude and make it very hard for you as the buyer to get any real help with a nasty, awful, junk mattress we bought period plan & simple.Its very hard to get help with a problem & when you do they run you around the bush and make up all kinds of reason why they cant help but they had no Problem Taking my money and blowing smoke up my ass at how good they would be at replacing my bed if i had a problem.. So far that has not been the case and since they want talk to me i will take this to social media and i will post a youtube video of the crap bed and i will find other to go on record as well..
Very Happy with my new mattress that Hunter M suggested for me .. very pleased with the service and delivery ..
Bought two new mattresses from Josh today. Very pleasant mattress buying experience.
We visited The Bed Store in Maryville. We didnt really know what we wanted, or needed, but Josh our salesman was very helpful. After more than 3 hours in his store we finally made a decision on a king bed with an adjustable base. Go visit Josh for a great experience and meet a salesman that is patient and seems to have your best interest in thought during the whole process!
I recommend to go see Joshua at the bed store in maryville. Great selection, fun and painless buying experience. Thank you Joshua!
We got excellent value due to Josh. Purchased the mattress on Thursday, delivered on Saturday. Other mattress stores didnt come close to The Bed Store.
My husband and I are extremely happy with the service that Josh W. provided! Great experience !!
My wife and I had been looking for a new mattress for months. After much prayer, research, and testing, the Lord brought us first to Keith in Alcoa. Keith was kind enough to recommend the Maryville store where he thought we might find just what we were looking for. At the Maryville store we met Josh, who was the first salesperson we met who personally owned the brand and type of mattress we wanted. Josh was knowledgeable, friendly, and transparent. He gave us a great deal on a great mattress. We are really enjoying our new mattress and HIGHLY recommend The Bed Store to everyone. One day I hope to meet the owner and give him a big hug for his witness of the Lord Jesus!
Best informative salesman on bedding ever! Love my new new sheets!! Cool, wicking, and so so soft!! Love them!!
Keith did an outstanding job walking us thru the various choices. The delivery folks were very professional and the bed has exceeded our expectations. Overall a very enjoyable experience and I highly recommend the Maryville Bed Store.
We bought our bed almost a year ago from Josh at the Bed Store in Maryville TN. He called us to make sure that we still loved our bed and wanted to make sure we were doing ok. This customer service is above and beyond anything we have experienced.
Thank you to the Bed Store and to Keith in particular for a wonderful bed-buying experience. The service was superb and Im very pleased with what I purchased!
Friendly, helpful, got exactly what we wanted and had it delivered by the next day.
Great store with good selections to choose from and knowledgeable salesman. Got the bed I wanted at the best price.
My husband and I visited The Bed Store in Maryville recently and the store manager Josh Wallin was very good at helping us make an educated decision on what bed would work best for us. He was very knowledgeable about all of the different options. We purchased a bed and had it delivered to our home free of charge 3 days later. If you are having trouble sleeping I would definitely recommend going to see Josh at The Bed Store in Maryville off Hwy 411.
I know better. ALWAYS read the fine print! We dealt with Josh as many others on this site did. He was personable and spent a lot of time with us, and we had a good experience with him. I think my husband and I were in the store for about 2 hours. My husband has back issues, so it was really important to get the right mattress for him. He had it narrowed down to two mattresses. Josh pointed out that they had an exchange policy. After much debate, my husband settled on the more expensive mattress. We felt comfortable with that decision knowing that we could exchange it. Big, big mistake. The mattress has been a disappointment. Ive noticed that it is already, two months in, very soft in the middle. My husband has noticed the bed is losing support on the side. He went into the store last week to make arrangements to exchange the mattress and reported that problem. Evidently you are not supposed to sit on the side of a mattress. Did you know that? I did not, but thats what the manufacturer says, so learn from our experience and hop right out of that thing and dont linger on the sides. When I talked to Josh, he told me about a $100.00 exchange fee. That wasnt discussed with us, but I SHOULD HAVE READ THE FINE PRINT. I wasnt going to argue over $100.00 though. Yesterday when I called to find out when the exchange was going to occur, Josh told me that the manufacturer had declined the mattress claim because evidently you cant sit on the side of a mattress. I reported the problem with the middle of the mattress, and my understanding is that he is going to try to get a rep out to look at that. Well see how that goes. Then he tells me that management wouldnt waive the $100.00 fee, but theyll split it with me and wanted to know how I wanted to pay. I said that I thought that would go against the difference between the two mattresses that we would be credited. Thats when I learned that you arent credited with the difference if the replacement mattress is less expensive than the original mattress. Of course, you ARE charged if you pick a more expensive mattress. Something about that just doesnt seem fair, and this was NEVER discussed with us. When we were going back and forth between the two mattresses, Josh even pointed out that if we didnt like it, we could exchange it. Does it even make sense that we would have gone with the more expensive mattress first if we had known that. No, it does not. I typically read through everything, but we went to The Bed Store because we know it is a Christian company, and I expected the policies to be fair. Again, I cant smack my forehead enough for not reading through the entire agreement, but I want to make sure to let everyone else know of this policy so no one else gets the deal weve gotten. We are in the process of renovating a house and moving, so Ill unearth this paperwork sometime in the near future and see how the exchange is worded, but in the meantime, I hope no one else makes the same mistake we did.
Josh is great, very knowledgeable & have us a great deal with fast delivery.
The Bed Store has a simple philosophy built on Granny Pearl’s focus on customer satisfaction, they want to make sure that all their customers are comfortable and taken care of. My wife and I both retired from the Air Force and lived buy a moral compass (code of ethics) of integrity first, excellence in all you do, and service before self. The Bed Store equals just that.We chose The Bed Store in Maryville, TN, store manager Josh Wallin and we were not disappointed. Josh provided excellent service and expert advice in all areas of bed systems (mattresses and foundations). No pressure sales neither! We found Josh to be extremely truthful (integrity) about the entire process and we put him through the test! We are very picky buyers.We purchased the Pure Talalay Bliss “Nutrition” mattress and the Serta Motion Custom II adjustable foundation (bed system). Excellence was exemplified when there came an issue from the suppliers in which owner and president Mr. Cunningham himself was engaged head-on to ensure customer satisfaction was guaranteed; and it was. When it came to delivery, Josh himself along with the warehouse manager (Kevin) came to our residence (after hours) to install our new bed system, this is service before self. In fact, that night, Josh had a personal family emergency to tend to but instead focused on his customer! That’s service before self!Would we recommend Josh and The Bed Store, absolutely YES.
I stopped by the bed store in maryville on west broadway to look at getting a new mattress. The store manager Josh was a lot of help! Taking the time to explain and answer my questions and I did decide on a serta mattress. Unfortunately I wasnt able to get financing at the moment, but Josh with the work of his company tried every way possible to get me financed and even looked at a layaway program to help me out. Even though I didnt buy I will be back with my tax return and will only shop from Josh and the bed store! It is embarrassing to say I could not get financed, but Josh never missed a beat and most salesman would have sent me on my way but he truly had my best interest in hand.Thank you Josh!
Great place, awesome sales man!! Thanks Josh
Keith, from the Maryville store, was so helpful and pleasant. A good experience.
Wonderful experience!