Was able to find sheets we were looking for and soap and towel rack for shower. Staff was very helpful!

The employees were wonderful helped me with a return that came Via the Internet. Its a shame the stock is depleted and hard to shop in the store and have to end up ordering online

Good and helpful staff. Especially Roselin ...very kind to find what I was looking for. Everytime we experience great customer service.

Clean and nice and HELLO its expensive! Really pushy about signing up for their yearly discount offer. No thank you means no thsnk you the first time.

Every time we go here were more and more disappointed. Selection has narrowed and quality lessened.

Great customer service, including one worker, whos name I think is Ian, was very helpful and friendly. Helped me find exactly what I needed.

Overall it’s a good. I went to buy a drain clog dissolver that I found on their website. I couldn’t find it in store but the staff helped me.Some of the products are not categorized correctly and a little hard to find which requires you to ask for help, but luckily employees are aware of where those products are and helpful.

Good store with good variety and excellent customer service. The store is clean and well organized.

Great dim sum! Clean establishment! Very polite, and friendly staff! Amongst the best!

Stopped by this store to look at comforters for our bed. Very generic ad sign. $149.99 reg price for $99. Picked one up. At register, rang up regular price. We were told it was the other one on that shelf.We wont go back, with these bait and switch tactics.

Good products not alot of selection though.Didnt have what i was looking for.

Good collection of every thing related to bed room, bathroom, and many other household items.

Had exactly what I was looking for and it was cheaper than the listed price

Great staff, specifically Ronda, who was more than happy to stop what she was doing to help me order an item that was out of stock. She even helped me set up my Veterans Day discount coupon online and had a smile on her face the entire time.If you want to shop at a clean, organized, and friendly bed bath and beyond this is the one to come to! Thanks again Ronda!

I ordered an item online that was shipped to me broken. The return was really easy. I was glad to see that they had the item in stock for an exchange.

Always a fun experience to browse for ideas for needs and wants for every corner of our home.

I stopped into BB&B today (I have mobility issues) and I needed to return items . At the entrance at CUSTOMER SERVICE I asked for return policy and its soo horrible . SHe said they cant return it. SHe summoned someone who eventually showed up (about 5 minutes later) who also didnt accept to return my item that I bought one day before . Said she had to look it up on the computer.After a painful 12 minutes or so I learned That is my last trip to this horrible store Atrocious lack of service. Signed disgusted.Veryy Rude staff

The store is very neat and clean. My daughter and I enjoyed walking through the store looking at everything. She found what she wanted and was very pleased with the price.

My first time back in the store since COVID-19 hit. I found everything that I wanted and witnessed that the helpful, courteous service that I always enjoyed at BB&B is still in tact.

Good location. Easy to get to. Store layout easy to navigate. Went right to the item I wanted and stock was plentiful. Staff was friendly and helpful. No problem using coupons, either. There just something about BB&B that I enjoy.

The online ordering experience was great, but I dont remember getting a notice that the item was ready for pickup.

Sign up for emails so you always have a 20% off entire purchase coupon!

They have all kinds of hard to find stuff

No problems easy to find what I needed

It was such a pleasure to get there early in the morning when they opened up at 9:00am to have help instantly find the things I was looking for. Since I live 50 to 55 minutes away I do not get there very often so my list was pretty long and they made sure all the items that I wanted they would get from other stores since they were not going to have a certain product anymore . They made my visit wonderful!! I cant thank them enough!!

Always a great experience

We could not find what we were looking for; the clerk however..knew exactly were to find both items.

I had a $25 gift, I spent $24.54 perfect

Still pricey but still have good products

Very helpful associated especially at check out. Inventory on shelves slightly low.

Absolutely awesome! Love this store

Staff were so very helpful in assisting me to find what I was looking for, including looking in theback and finding what I needed!😊

Good people make the experience enjoyable.

The store was organized and clean. Nice selection for college bound students.

Got what we wanted they did honor 20% off after we waited 5-10 minutes.

They seem to have transitioned in to a large store with lots of unusual items that look interesting, but little to buy. I found three abandoned shopping carts in the store, half filled with items where the shopper either decided against the purchases, or go tired of looking.There is no sales person to direct you to the product.The store has no common sense method of stocking items. I needed a bathroom small trash can. The one I wanted was not in bath supplies, not in trash cans, not in containers.. it was in a section off the front by itself.You can get lost wandering the aisles.The prices are standard and a disheveled appearance. Worth a visit but no my favorite.

We did our registry with Bed, Bath, and Beyond so have interacted with them a lot over the past year. Weve have a great experience at this particular location! (Between the Rookwood location and the Mason location, night and day difference.) This Mason store seems very well ran. People are great - friendly, efficient, and intelligent; store is clean and well organized and they have a dedicated registry area where they help you through the process. Definitely my preferred BBB.

Good options in store and was able to locate items quickly as store was clean and well marketed.We returned an item purchased online. Manager was able to help resolve pricing difference after confusion with service desk worker. Generally unfriendly sales staff/cashier is why only 4 stars.

Lots and lots of items, covering every room in your house. Clever and creative things along with old standards like towels and sheets. Kind of fun to just browse.

This is one of the best Bed Bath & Beyond stores! They are great about accepting their store coupons way after expiration dates. I know they can be pricey, but if you are a bargain shopper, dont throw out those coupons! Especially the $5 & $10 off any item coupons. You can really do great on K-cups, for instance. I love how they organize their stores - you can find great specialty gifts.Ive not had one negative experience from a customer service standpoint and this location is super convenient with man of my favorite places stop and shop in Deerfield Crossing.

Found what I was looking for. Very nice clerk.

BBB has a great selection of home goods, ranging from kitchen appliances to bedding/curtains. This particular does not seem to do as well with merchandising, items out of place, not organized. Check out time reasonable. The company overall has a GREAT coupons - get on mailing list.

This store is pretty good. The staff tends to be friendly and helpful. I do believe that all locations tend to be cluttered and it’s hard to get through aisles. It’s the design that sucks! But the store is nice and I would recommend.

Good clearance selection.

Very slow checking out.

Great experience at this store today. We came in looking for a simple winter themed outdoor welcome mat, an item this store usually carries. Upon thorough review of the store no such item was currently available. As we walked out of the store without success we were approached by a store clerk (name escapes me) who suggested we look online the stores website. We were ushered to a computer and by golly, success! The clerk even offered a coupon to help offset the nominal shipping fee. Great service isnt always easy to find these days, but it was found today at Bed, Bath, Beyond. Thank you for great service!

They have a great selection and good service.

One of the managers noticed I was struggling with a cartful of oversized stuff like storage containers. She stopped what she was doing and brought another cart to me and helped me get everything to the check out. When she saw that all the cashiers were busy, she opened another register to check me out. THEN the manager helped me get everything to my car. She deserves a raise and a promotion!!

Good range of products and great customer service.

I needed to make a return. It was very quick and painless.

Great

The staff was extremely friendly and helpful! We were searching off of a wedding registry and they offered to print it for us and helped us search for the perfect gift in our budget! Fantastic service!

Great staff!

They keep it well organized and neat. Wish the isles were larger due to crowds with carts but the staff does a good job maintaining the store. This location seems like one of the few bed bath & beyonds that actively assists people on the floor rather than just ringing people out at the checkout or ignoring customer while they stock shelves. Even a simple acknowledgment and offer of assistance goes a long ways in retail. Nicely done Mason Bed Bath & Beyond!

I dropped in for only a minute to return an online purchase. It went smoothly and the employees were friendly.

Went there to purchase shower curtain rods, liners, shower curtain and a shower caddy. Moved into a home that had none. The manager helped me and he was a great guy. Will go back again.

Amazing customer service. I am impressed. Team is well organized, clean, passionate, friendly, smiling. I am definitely coming back definitely. Wait did I say definitely twice ? Yes I did

Very good

I could stay in this store for hours and not even realize it they have an excellent selection

Return policy has gotten TERRIBLE! I had a defective Bono battery operated mop. It quit in 6 weeks. I did exchange for another, gentleman just switched them out, no receipt. After a couple of months, same thing. Went back and manager said no exchanges or refunds after 90 days on electronics. This is battery powered, but he said its the same. Anyhow, out of luck on my product, and BBB does not stand by their products any more like they used to.

I had to get a bridal shower gift. I really have a time finding stuff off registrys here.

Lots of things you cant find anywhere else.

Hardly anyone in the store. Store is a mess with boxes and carts everywhere. I couldnt find anything I went for.

Unfortunately the one in Cincinnati permanently closed so I had to drive my way to Mason

Stopped in to pick up online order. Quick service. Used coupon. Then another coupon for 2nd item. Allowed me to do this and explained process.

I like the 20% off coupons they send out. Its sad that many things I would like o purchase are excluded. The Mason store is well stock and the employees are usually helpful and very happy to help.

Bought 16 PC Salt brand porcelain dinnerware for $19.99, got it home, found a bowl partially unglazed. Exchanged and the 2nd set had smaller issues on a couple of plates, but I didnt want to go back to the store a third time and kept the 2nd set. I know BB&B would have refunded, but $19.99, you get what you pay for. This did diminish BB&Bs brand for me, though, kind of felt like the store is buying seconds or doesnt think customers care about basic quality and I guess in the end they were right in my case.

Excellent service, helpful people. Full selection with floor to ceiling wall displays. Kitchenaid mixers with selection of attachments is one example of what BB & B has that few other stores have.

Great service but couldnt use same coupon for exchange.

Our experience was good. We found everything we needed. The customer exit is not very good in this location. Standing in the checkout line, one must turn around with packages or buggy and leave the store behind the registers. Makes it very confusing. Customers head directly to the entrance door to leave the store.

The best!!! I do have to take one thing back but just because I got the wrong one. Lol Love this place! Its the best!!

Nice store lots options help was attentive pricing fare

If they dont have it, you dont need it. Great staff & experience looking to upgrade my apartment!!

I like BB&B...lots of cool and practical things to browse!

I hadnt been to BB&B since tricounty closed... Ill be back.. very helpful and friendly staff.

Good customer service, but you have to ask for it.

Love coming to BB&B. Unbelievable inventory. Always find stuff I didnt think about.

Very helpful! I love this store..so much to look at, so many choices. If I had the time, I could spend hours here ♡♡♡♡♡

Always can find something there that I need, or will be great gift for a friend.

HUGE variety and love the coupons

Nice employees, clean place, HIGH PRICES (but thats BB&B 4ya) overall a good experience unless you

Had an online pickup and it was so effortless and streamlined

Tons of fun stuff to go through. Love the kitchen supplies area!

They were extremely helpful after I recd something I bought in the mail got broken in transit. Replaced it no problem.

While you can easily find what you may be looking for, be careful of the pricing. Found one item that had been purchased at another store priced five dollars higher.

Very nice and friendly

Id love to have a slumber party at BB&B.

Very friendly and helpful staff!

Rude service associate and disorganized service desk

Good clean store

My boss likes Starbucks dark roast Kcups I buy them here for the selection and I can use the coupons that I am sent!

Full variety of 🏠 hold goods, good collection

Sales people are great there & Managers.

We uses coupons sometimes and get good deals from them. My favorite stop!

Had most of what I needed, save for a good sized trash can. checkout was good, but everything was remarkably pricy

Persons working there was very helpful and the cashier that checked me out was really nice.

We just moved here so we naturally went to Bed Bath & Beyond. Got everything on our list but mats for our kitchen floor. Could not find the same as we had that lasted 12 years! They were like indoor/outdoor carpet.

Great store always about customer! Love to shop there.

Very pleasant staff is al

Found what I need it and everyone was friendly.