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East Coast Granite of Charlotte Design Center
13606 E Independence Blvd, Matthews, NC 28104, United States
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East Coast Granite of Charlotte Design Center
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Sh
Review №1

The vanity top for our bathroom remodel is AMAZING! Stuart was awesome to work with and should my family need anything else we will surely come back. Highly recommend and on a scale of 1 to 10 i’d give a 15.

Tr
Review №2

Very friendly knowledgeable very speedy turnaround time and very fairly priced I looked at dozens of companies before going with them and very happy I did A+++ job Stuart was A ton of help through the process

Le
Review №3

Victoria is a wonderful consultant. She walked us through the entire process and helped us pick the best counter top for our home. We are so grateful to East Coast Granite and their staff members. We highly recommend Victoria and her staff for their professionalism and their willingness to work with us.

Je
Review №4

Great team good prices fast availability. Ask for Chase he will take care of you.

Na
Review №5

They do great work and the turn around time was amazing for how busy they are. Their prices are fair. But don’t expect the cheapest but they do too notch work so worth the prices.

Is
Review №6

After all of the reviews and months of research, we decided to use ECG for our new kitchen countertops. Our sales rep was extremely helpful and unfortunately everything after that fell apart. We had new cabinets to install so we placed a deposit on the countertops and was to call back and schedule measurements once cabinets were installed. We called twice and after a week received a return call to schedule the templating. The template guy came on time and was wonderful and helpful to work with. A week after that, my husband received a text requesting install the next day at 1:30. After taking off work and sitting at home until 3:00 waiting for the installer, I received a phone call from Jose inquiring about our layout. I set up an appointment at 9:00am to do the layout the next morning. I arrived at 8:50am and after multiple people coming in for work and 30 minutes, someone finally came over to tell me it would be a “few more minutes”. At 9:35 the guy came to the showroom to take me out to do the layout. Once out there, he kept trying to convince me to lay out the template so that they could salvage the largest piece of slab and the graining would be “going the same way” on perpendicular pieces. After much convincing, I finally got him to place the templates where I wanted them. They called a few days later and scheduled to install between 3pm and 7pm on Friday. I received a call at 11:30 from Jose asking if they could come in an hour and was happy to get it done early. Only the installers didn’t show until almost 2:00!!! They were quick and efficient with the install but did not center my sink, which I didn’t notice until I went to put the faucet in. I immediately called Jose back (the installers had not been gone longer than 10 minutes). He proceeded to treat me like I was an idiot (even saying he has been doing granite for a long time and I didn’t know what I was talking about)....clearly this because I am female was his characterization. After 15 minutes on the phone and texting him photos of the problem did he realize he was wrong(ha!) and agree to come by later in the afternoon himself to correct the issue. Well- I am still waiting on him to show up so I will update when he does also he has no “pocket dialed” me from his cell phone 3 times while I’m typing the review and I can hear drills in the background......just be warned- something has changed here and clearly they are disorganized. If you have an issue and don’t happen to save the cell phone number of the person who called/text you, you will be given the run around as no one answering phones seems to know what is taking place. Kudos to our salesman though - he was extremely helpful!

Ma
Review №7

Mr. Stuart Rosen was my sales representative during the entire process. He is an exemplary sales representative for the Design Center. He embodies the traits of diligence and a conscientious effort to advise and please the customer. Provides constructive opinion to make sure the job is correct on all levels. He also has good humored courtesy, which exemplifies the best of his profession. I highly recommend Stuart for his expertise and knowledge for your buying experience with the Design Center.

in
Review №8

My husband and me had a great experience when visiting this store.Viktoriya and her crew was amazing, affordable prices and really fast service.Definitely recommend them.If you are thinking to do a new construction build or remodeling, stop by East Coast Granite Of Charlotte.They have it all Cabinets countertops. We had a great experience selecting our quartz as well working with Victoriya. Thank you everyone involved at Eastcoast Granite!!Love it.

Br
Review №9

ECG ruined our new kitchen renovation costing us thousands more dollars in repairs. We purchased granite and marble and were very clear as to where we needed these counters installed and in what style. They cut both pieces incorrectly, put in an unsightly seam, did not put in the u-shaped overhang on our new island and damaged our expensive back splash. We were treated with a there is nothing we can do to help you attitude after our many emails and calls asking for them to fix what they had done wrong. Highly disappointed and warning not to use this company!!!

Ki
Review №10

I worked with Tom; his advice and attention to detail was greatly appreciated. My countertops were installed today and they’re stunning.

Ci
Review №11

We had a great experience selecting our quartz and granite as well working with Stuart Rosen! I couldn’t be happier with it and Stuart kept me laughing through it all which we all know is not easy when your are going through a new construction build right! Thanks Stuart, and thank you to everyone involved at Eastcoast Granite!!

Br
Review №12

Tom bent over backwards to make our countertop installation perfect. He was always available for questions by phone. He worked with us to find the most affordable option. He drove in to meet us at the store (no short drive for him!) on a holiday to let us see exactly what we were considering.Oh - and besides that - our countertop is gorgeous!

La
Review №13

We had a great experience in East Coast Granite.Angela Aslanyan is the best. Her customer service and attention to our needs was amazing. She answered on all of the questions. Highly recommended.

Ni
Review №14

We had a great experience working with Victoria! From picking out the granite to final installation! For the most part everything went smooth, Victoria was able to work with us on the price and gave us a good deal! We are pleased at how it came out. Recommend to anyone looking to get granite for their house!

Ju
Review №15

We met with Stuart about our bathroom remodel and he helped us find the perfect slab of marble and under mount sinks. The staff that came out to measure, install, and hook up the water were all super friendly and very good. We plan on renovating our kitchen next and will contact East Coast Granite to help with that project too!

St
Review №16

We love our new granite counter top from East Coast Granite! Our sales consultant, Stuart, was very helpful. He quickly responded by text, email, or call to our every question throughout the process. We are so pleased with everyone from East Coast Granite. Thank you for helping us make our kitchen beautiful again!

Da
Review №17

My wife and I decided to remodel our 40+ year old kitchen. We had a fantastic experience with Victoria, Gregory and Dan at East Coast Granite. We worked with the ECG team to design both granite counter tops and cabinets for our remodeled kitchen. Toli and Freddy did a great job with the cabinet insulation. They were neat and proficient taking only one day for a scheduled 2 day install. Carlos helped us with the pattern layout. he gave us suggestions and tips to get the best out of the slab of granite. Carlos and team did a fantastic with the install and the were quick. Weather you are remodeling yourself or working with a contractor the team at East Coast Granite can help you design the kitchen or bath you are looking for.

JO
Review №18

Absolutely great people to work with.

La
Review №19

Was introduced to East Coast Granite of Charlotte at the Spring Garden Show. Representative Stuart Rosen was very helpful. I had measurements of counter tops and He was able to provide me with an estimate on the spot. Stuart followed up next week and worked with wife and I through the entire process. We love our new counter tops, service was great and they turned out even better than expected. Their price was great and we went with Blue Flower leathered look granite

Ci
Review №20

We decided to upgrade our kitchen after 20+ years of looking at the same old style. We searched various websites and checked reviews and East Coast Granite consistently received praise and high reviews. And we are very pleased to add another one.I visited their showroom in Matthews and was greeted by Janice, who would work with me through the entire process. She was busy with another customer, so she told me to look around. The showroom is modern and beautiful, and I didnt even know where to begin! We picked a quartz slab for the countertop and found coordinating backsplash and floor tile. Janice recommended I visit a place called MSI Stone to pick up samples, so I could have them to review in my home. I was happy to have those, as I changed my mind several times after seeing how all the areas and colors looked together, or didnt. After making our final selection, we met with Janice to go over the contract, and the installation timeline. The contact is very specific about what to expect, and what we had to do to prepare the areas for the workers to begin. Once the work began it was like a well oiled machine. The template was made for the countertops, and cut to exact specifications, and laid out beautifully. The countertop installers were careful and courteous, and finished up quickly. We received a call the day of the backsplash installation that the crew was running behind. When they arrived, I thought surely they would not finish that day, but to my surprise, a few hours later and they invited me in to see the finished project. The floor tile installation hit a snag when the installers arrived and it was discovered the wrong size tile was ordered. I called Janice and she quickly contacted the company to remedy the error. It would be another 3 weeks, but that was OK, as I was specific about what we wanted. When we got the call that the new tile was in, less than 2 weeks actually, we set up a day to have the crew begin. When they began to demo the floor, they discovered the floor was uneven and would have to fix it before they could lay the tile. Denis, the project lead, let me know about the additional cost, which was more than reasonable. Unfortunately this added an extra day to the flooring install, but we would rather have the work done properly than quickly. Once it was time for the tile to be laid, the men worked carefully, cutting and laying each piece with precision. On the final day the grout work was completed and finishing mouldings were added. I watched the men cleaning up the grout and was impressed at how meticulous they were to inspect every grout line, and clean up every flaw. When they finished they were courteous to clean up all their work areas. I did the final inspection, and assured them that we were more than pleased with the beautiful work they had done. I noticed the men wearing shirts that read Iron Mountain Stone and Tile, so I wanted to give a huge shout out to them for employing such skilled craftsmen. This team was first rate, as were all the teams we worked with during this renovation. I paid them the final balance, and once they left I was free to revel in the beauty of my new kitchen. I would also like to add that this project came in under our budget, which was not exorbitant, but we were able to get exactly what we wanted at a reasonable price.Thank you to Janice, and everyone at East Coast Granite for giving me the kitchen of my dreams!

Je
Review №21

I have updated my review to reflect my 2nd experience with ECG. Between the first and second transaction it was like doing business with a completely different place. The ball was dropped on every single step of the way.Management really needs to get their Team communicating 100% better than currently. This lack of organization and process has created a headache for your Customers. My wife literally lost a whole day waiting around only to find out at the end of the day the job was a no go. This is after missed estimates, missed confirmation calls and everything being last minute. 3 different confusing quotes for what should have been much easier than our first job.To make it even better, the installers cut the holes in the granite right beside my wifes new car that got delivered the day before.I would recommend spending a little more and going somewhere that has it together. They took all the Joy out of these this project for us.

Fi
Review №22

Weve used East Coast Granite for quite a few outdoor kitchen areas and they always turn out great.Working with Stuart Rosen is always enjoyable as he returns calls, is very knowledgeable and takes the time to answer all questions.The design center has plenty of granite and marble slabs to choose from and their template/production crew have always completed our projects within the timeframe.

Ke
Review №23

My husband and me had a great experience when visiting this store. We were in the market for granite and we found this place after looking at few other places. The prices are very affordable. Excellent service!

Io
Review №24

Love my new countertops (blue flower granite)Viktoriya and her crew was amazing. affordable prices and really fast turnaround.Definitely recommend them you wont regret it.If you are thinking to do ANY remodeling stop by East Coast Granite Of Charlotte.They have it all Cabinets countertops flooring and tile.Viktoriya and her crew was amazing after the template was done we got to stop by the shop and play around with a stone to make a layout ( it was fun).Huge selection to choose from, the prices are affordable and customer service unbeatable.Love it.

Ta
Review №25

Stuart Rosen a sales rep for East Coast Granite of Charlotte is nothing short of amazing to work with. He takes customer service to the next level, and also ensures a top notch product. Stuart not only is knowledgeable and reliable, he goes the extra mile to ensure each of my clients needs are met and exceeded. In this day and age having the kind of service Stuart supplies for his customers with the craftsmanship East Coast Granite of Charlotte delivers theyre an anomaly for any industry.

Ch
Review №26

I had w great experience with East Coast Grainte.They were thorough- professional- on time.Installed two granite pieces in Owners Suite- they look beautiful!...The granite is substantial. They have a huge selection to choose from in different price range.I worked with a team to get this job done and they called me- made arrangmenylts that fit my schdule.Once the granite had been measured everything fell into place quickly and efficiently! I will definitely use East Coast Granite (Stuart) and his team .They were awesome!Thank you- Christina

kr
Review №27

We just recently had new granite countertops put in and we could not be more thrilled with the experience! We visited to new location - the design center located at 13606 East Independence Blvd, Indian Trail, NC 28079 and dealt with Stacy. I would highly recommend this company to anyone in the market for a kitchen makeover. Everything ran smoothly and with complete professionalism. Excellent service all around- I love our new kitchen!

Gr
Review №28

Stuart Rosen is knowledgeable, attentive and listens to you and your needs. We priced new granite counter tops at other places but Stuart worked hard to get us the best price for the better granite! No need to shop elsewhere, come to the new show room and be pleasantly surprised! They have wonderful cabinets to select at 3 different price points so one stop shopping!

Sh
Review №29

I had the pleasure of working with Mr. Stuart Rosen. I am absolutely in love with my new kitchen! After hitting a few bumps in the road, he was a godsend. He stayed in contact with me the every step of the way. It was seamless and something I’ve always wanted. I couldn’t be happier!-Beverly Davis

Mi
Review №30

Stuart was great! We thought we knew what we wanted until he set us straight 😀 and we’re so glad he did! He was very helpful as was all the staff at East Coast Gramite. Highly recommend this company and Stuart! I love my new counters! Thanks Stuart!

Ma
Review №31

Recently started an upgrade on our kitchen and couldnt have been happier with the service that was provided by East Coast Granite of Charlotte! Vlad was very helpful, knowledgeable, and professional. We are very happy with our decision to work with this company and we highly recommend working with Vlad!

An
Review №32

Stuart Rosen is the absolute best. His customer service and attention to our needs was amazing. We built a custom home where the kitchen is the showcase. The Cristello island that Stuart helped me pick is probably the most amazing island I’ve ever seen and it’s in my house!! I highly recommend East Coast Granite and especially Stuart!!

Sh
Review №33

My husband and I just did a full kitchen renovation and Stuart was the best! Not only was his knowledge, promises and availability 100%, but he was very patient with me as I had a lot of decision to make. Rather than acting like a high pressure salesman ready to move on to the next customer, Stuart advised like a friend and actually did help me create the perfect kitchen. We could not be happier with the outcome!

Me
Review №34

We worked with Stuart Rosen and had a excellent experience from the planning, picking out of colors to templates and installation. We could not be happier with how our kitchen turned out! Highly recommend!

To
Review №35

Absolutely THRILLED about my new granite counters. I really LOVED working with STUART ROSEN. He answered every phone call, was honest about every question and absolutely no pressure. I visited 3x before deciding on a pattern and every time Stuart treated me and my wife like we were there paying cash on the spot. I LOVE IT WHEN A COMPANY IS STRAIGHT UP-FRONT ABOUT THE PRODUCT. I went to several other granite places and they wanted to get all my info and come out to measure BEFORE😖they would ust tell me the price per sq. ft. on different patterns. I hate sales bullys.I HIGHLY RECOMMEND going to see Stuart Rosen if you want somebody who cares about your home like it were theirs.

Se
Review №36

Very modern store. A big variety of colors to pick. Good customer service (thanks to Angela). We love our new tops.

He
Review №37

Ask for Stuart Rosen! He’s patient and understanding. He really loves his job and it shows! He is detailed and wants to help you make your kitchen and bathrooms the best they can be. He’s always conscious about your budget and your needs! I’ve done many jobs here and it’s always a pleasure. Stuart at ECGC is the BEST!

Cl
Review №38

I had a great experience at East Coast Granite. I worked with Stuart Rosen. He was extremely helpful through the whole process. He was always courteous whenever I called him with guestios. I would highly recommend Stuart to any one looking for solid surface countertops!

Ti
Review №39

Stewart is a great salesman. Easy to work with and always gives me a great product for a fair price. I dont go anywhere else for my marble and granite needs.

th
Review №40

From start to finish we had great experience with everyone from East Coast Granite. Stuart went the extra mile when we had to have our cooktop counter recur. The team performed the adjustment on Saturday.We will always count on East Coast Granite for our future renovation plans.

Er
Review №41

Stuart Rosen was great to work with. Installation team was also great.

Ye
Review №42

I have dealt with Greg and Angela. Very happy with my exerience with East Coast Granite of Charlotte. Good customer service and prices.

Sc
Review №43

I reached out for help and Stuart Rosen was quick to respond. He met me onsite for an unusual job. He came prepared with recommendations on which pieces should be replaced and what material was best suited. He went with cost effective materials. Everything was coordinated very quickly after that. First visit to template and installation in less than 10 days. I would highly recommend Stuart and East Coast granite for your countertop needs.

Ad
Review №44

Great service! Great product! The installation was really good too.

lo
Review №45

Easy to deal with, knowledgeable, great selections.

Ke
Review №46

Good prices, good customer service and the installation went smoothly.

To
Review №47

Just the first visit but they are knowledgeable and professional.

Cr
Review №48

Worked with Greg from East Coast on several jobs. Just wonderful!

Du
Review №49

Great quality work. Thank you

Ni
Review №50

Good group of people and the prices are great.!

Ap
Review №51

Senior Estimator good communicator.

Ru
Review №52

Honest people and great prices!

Pa
Review №53

Nice home remodeling choices.

Do
Review №54

Super Nice Folks

An
Review №55

Ask for Greg, the tops exceeded our expectations

Information
100 Photos
55 Comments
4.9 Rating
  • Address:13606 E Independence Blvd, Matthews, NC 28104, United States
  • Site:http://eastcoastgranitecharlotte.com/
  • Phone:+1 704-233-3060
Categories
  • Cabinet store
  • Bathroom remodeler
  • Countertop store
  • Granite supplier
  • Kitchen remodeler
  • Marble supplier
  • Tile store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:10AM–3PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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