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Walmart Auto Care Centers
101 Dettro Dr, Mattoon, IL 61938, United States
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Walmart Auto Care Centers
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ja
Review №1

I saved $300 buying 4 tires cost me $1800 on rims, it looks like they used a Chisel on them and put the weights on the out side of my aluminum rims. If I could post pics I would.Update they sent me to a 3rd party who ruled no fault on them, dont go there if you have nice things, they have policies justifying low standards.

Aa
Review №2

They switched out my new tiers I bought with older ones I know bc I marked them Im working on a lawsute as we speak

Ka
Review №3

After calling and confirming they could replace headlight bulb and advising to go get bulb at auto zone they wanted a $1000 waiver as they claimed had to remove bumper—left and went to Car X and within ten minutes replaced bulb and did not have to remove bumper— aweful service!

Ko
Review №4

The worker named Chance was very awesome! I’m not very big on cars & he made it completely easier to understand. Especially since I didn’t bring my back up tire :/ he said he would stay longer until he got the job done! definitely the best service I’ve had in awhile :)

An
Review №5

Im really disappointed. I went out there to get my headlights changed because my car is complicated and requires the tire or bumper to be removed in order to do so. As that is beyond my abilities, which I explained to the desk guy on two separate occasions, I was very relieved to find out they only charge $7.50 per headlight change. When I got back there to get my car I was informed they couldnt do it because my car requires the tire or bumper to be removed. Yes, I know. We discussed that. Unfortunately, they stuck someone else up there to give me that news and the original guy was gone. From there, they didnt return the headlights I had purchased separately on a previous visit so I had to go back in to have them located as no one knew what the hell was going on. Normally, I like to give the benefit of the doubt. However, when you choose to ignore everything that I say because you have a certificate I dont, you lose all credibility in my eyes. I will never go back there.

Al
Review №6

I was told 45 minutes to change a single tire and to balance them. Took 2+ hours... great thing I work thirds and have a dog in a cage for now 11 hours.Go to Neils Tires on Madison and 5th instead. I will pay the few extra for my sanity for now on, as you should too.

La
Review №7

I understand its first come first serve. I know others were put ahead of me. When they finally got my vehicle in to change the tires there sure was a lot of talking between the employees slowing their productivity down. It was my first time and going to be my last

Da
Review №8

Going on two and a half hours waiting for two new tires. Three guys 1 car at a time. The guy in front waited hour and half for a oil change was told they couldnt get the filter off so they couldnt do the oil change. Charged him $10.00.

Ni
Review №9

Brought my vehicle here for an oil change. Got my filter and oil since Walmart doesnt carry that synthetic type and brand. Guys where quick and professional They handled whole work at the top level even by going extra mile when asked for Thank you Will be back

Po
Review №10

Bought a tire and had them put it on a rim. When I went to pick it up. I didn’t notice it wasn’t my tire. I now have to buy a rim and pay for them to put it on my truck since they gave me someone else’s rim and tire that’s a completely different size.

An
Review №11

Go somewhere else. These folks have a hard time keeping trained employees. I would not recommend it

Br
Review №12

Slow service but nice people. I only saw 3 people in the service center @ 1130 on a Saturday.

Je
Review №13

The staff was very professional and friendly. They answered any questions I had. Service was fast and I was very pleased with the results. I will be a returning customer.

Da
Review №14

Always a long wait, good value

Fl
Review №15

The auto care department in the Mattoon Illinois Walmart has horrible customer service. It took 6 employees well over an hour to accomplish putting a new tire on a rim. The standing around was most aggrevating. When they decided to get to the simple task of switching the good tire for the bad, they got busy with a couple more customers and almost had a kaniption. I do not recommend this auto care center for any reason

Fr
Review №16

Went to get oil changed in my truck and take old 4 wheeler tires off rims and put new tires on. They were very friendly service but unfortunately they no longer are able to do my 4 wheeler tirea due to some part on the machine switched to plastic and now wont let u do smaller tirea which really sux cuz i always like the convenience of being able to do everything in one shop instead now i have to make another trip just for my 4 wheeler tires somewhere else. Being a single father one stop qiuck convenience is key due to not having alot of free time with that said id like to see them bring back the machines to be able to do everything and all sizes of tires also i asked for new wiper blades and did not get them but wasnt charged for them either so its whatever i guess

Da
Review №17

There customer service is top notch. They are friendly, curtious and strive to provide the best customer experience possible.

Av
Review №18

Absolutely horrible experience. Ive been waiting 3 hours just for a tire change! And theyre still not done! Never come here unless youre looking to waste a day of your life.Go to Mears Automotive instead, they actually care about your time and know what theyre doing

Do
Review №19

I wouldnt let wal Mart auto center put air in my tire, Im sure they would figure out how to screw that up too.

De
Review №20

Always pleasure very good service

La
Review №21

Bad! Automotive manager lies and wont listen to women!

Da
Review №22

Cheap to swap out tires and fair on the oil changes. Shop while you wait, cant beat it.

Ni
Review №23

Its Walmart, what do you expect? Terrible service.

Cr
Review №24

Shop workers did good efficant job . Although the lady at the desk charged me for somethings I did not want or ask for .

Cl
Review №25

Service you would expect from a Walmart. My car wasn’t able to have tires put on because the points where it was to be lifted were rusted out. Literally had the car lifted hours before to have new struts put on, but if it’s not exactly by the book they won’t touch it. Btw this is after the 2 hour wait that I found this out.

Lu
Review №26

I seriously waited 25 minutes at the service desk. After no one coming out to help me I decided to leave. Come here if you want to wast your time.

Jo
Review №27

2 cars ahead of me, 4 employees working, 3 hour wait for an oil change. Really?

Sh
Review №28

Great machanics

Ch
Review №29

They have the cheapest place for tires and batteries.

Information
3 Photos
29 Comments
3.1 Rating
  • Address:101 Dettro Dr, Mattoon, IL 61938, United States
  • Site:https://walmart.com/store/481-mattoon-il
  • Phone:+1 217-235-1081
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:12–6PM
  • Tuesday:12–6PM
  • Wednesday:12–6PM
  • Thursday:12–6PM
  • Friday:12–6PM
  • Saturday:12–6PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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