I bought an 800.00 dollar phone it took all day to get set up they gave me a free towel no phone charger just the little black cord to be forced to buy a car charger or wall charger this is not right people were nice polite helpful but no charger 800.00 dollars ridiculous 😒

Jahmarey Smith what is the sales rep who assisted us through the whole process of securing an Apple Watch. My lady wanted a very specific color and he exhausted all resources; and then went above and beyond to help us out. He is extremely knowledgeable and will swiftly guide you through any challenges in the phone/tech buying process!

Customer service was nice however not one phone we were interested in was in so had to do online upgrade to find after order was placed those phones werent available either

Came in to open an temporary account but they were so worried about their individual bonuses being affected if I close the account before 6 months that they said their system was down. Like seriously???

I had a lot of anxiety about transferring my data from my old phone to my new phone. Woody was exceptional in calming my anxiety and making sure the transition was smooth. Fantastic customer service from Woody and Erin. Woody really knows his stuff.. great experience!

The staff tried to fix a problem with my Outlook Email. To no prevail they could not figure out what a staff member did to my email from the main Sprint/T Mobil store. Unbelievable, you go to the main repair store and NOT get the service you deserve.

If I could give zero stars I would. They tell you things that arent true and then do not fix it. Do not trust Woody and staff.

I had to make several trips to T-Mobile before my problem was resolved. I am a long-time Sprint customer, and since their merger with T-Mobile, I have noticed a significant decline in my customer service.

DD and (areli) I’m sorry for the poor spelling but these ladies took amazing care of me and I will definitely be coming back and recommending friends to come as well thank you for making my experience comfortable and engaging.

Isis is an amazing customer service sales consultant! Run don’t walk to the Sprint store in Mechanicsville on Mechanicsville turnpike! She will answer every question you have with a smile and positive attitude!

I have been working with woody for a few yearsHe has supplied my whole family wth phones.He has gone over and beyond .our family had a bad accident happen and needed a replacement phone and tablet for someone in the hospital. He went over and beyond to make it happen. He is truly an asset to your company.Ms Snyder

This Sprint location has very helpful, knowledgeable, and pleasant employees. Service is top notch. Our experience, as senior citizens, was wonderfully pleasant and helpful.

I came into this sprint Sunday as it was the closest sprint to me to pay my phone bill. The associate that assisted me was Marcus, he was excellent, dont get me wrong, but what I over heard was pretty disgusting. I hear a customer ask the young lady rep, Im here to see your master or where is your master? she corrected him about three times to not call her that, but the manager? (Id assume, older gentleman) for some reason went to assist the customer and said yea they SHOULD be calling me master now I dont know, but I dont think that type of thing should be said to your employee, yet alone in front of someone who obviously condones that narrow mind way of thinking. I wish I got his name so I could call up to corporate and let them know the things that are going on in here, absolutely unacceptable

Matt and Dave made my experience purchasing a new phone easy and painless. I was having a bad day with a broken phone, but they helped me with their honest sales tactics and giving me options that wouldnt be too costly to me. I am very satisfied with my purchase and i will be returning to the Mechanicsville store in the future.

Mechanicsville Store Customer Service representatives are friendly and knowledgeable. Goes out of their way to make sure customers are happy. Always smiling and always nice.

Went to this store to upgrade my phone, Marcus and Sanovia were ever so helpful. They were kind, personable and willing to go above and beyond . They extended excellent customer service to me . They stayed after the store closed ensuring my service and phone were both set up as it should be. Sprint should be most gracious to have These two super star Sprint employees representing their company !! Marcus and Sanovia are what customer service is all about !

Only had a phone conversation, but rep was courteous and helpful.

The management at this location is awful. I hadn’t been in a while because I go online to chat or speak over the phone. This time I had to come in, I was hoping to see the manager Kathie or Katie but learned she’s left. Still hopeful, but ultimately disappointed. We waited for a bit, but that was not my problem. An older man actually looked at me, then walked to the back of the store? Why? My guess is to not be seen by customers. The other reps where helping others so i get that but what about the 1 person who isn’t doing anything? So, this younger employee finishes up their transaction then tends to me for my SIM card and wireless charger. They must be new because it seemed they werent too sure on how to activate the SIM card. The older employee saw him having difficulty and again walked to the back this time talking on the phone. My friend and I where appalled. They will be leaving a review as well. All in all, even if that rep was doing a side project why didn’t he greet us or let us know why was just staring at us and not helping. We had a meeting to get to do this entire exchange was bothersome to say the least. I’ve been with sprint since 2009 and don’t expect this lackluster experience.

Unlike the previous associates that worked there, the new faces are awesome. They are very friendly, warm and they greet each customer with a smile. You can tell customers are priority.

Excellent customer service, Woody and his staff are the best. I highly recommend them for all your cellphone needs!

The store clerk took me for a ride. He added two premium services to my plan for an extra $25/month without informing me. He then told me that they had nothing but unlimited data plans when I just went online and found that I could downgrade to a plan that was $20 cheaper. Bill is going from $100 a month to $50. Do yourself a favor and buy your phone and plan online. Then pick it up at the store. Now do me a favor and flip the guy at the counter the bird for me when you do. 👍

Not very helpful. Acted like they had better things to do.

Woody and Chet are wonderful, they made the process of switching my father-in-law from a flip phone to a smart phone so easy, I highly recommend this location and these guys !!

Excellent service at this location. One of my favorite Sprint stores in the Richmond area. Always helpful and friendly.

My husband and I went in to upgrade our phones and Isis and woody were extremely helpful and patient throughout our visit! Thank you guys so much!

Woody and his employees are the best hands down. Professional and courteous service.

Best service EVER! I would highly recommend this store!

They were helpful and printed the information we needed.

It was great the best thing that happened to me the manager was completely awesome he helped out a lot

Woody handles all of my cell phone needs. He’s the best!

This is the most amazing sprint store I have ever been in and the customer service was fit for royalty. I came in questionable on if I wanted to upgrade but Matt sold me on a Samsung Galaxy s7 edge. From then on he handled everything in the most courteous manner as I kept browsing the store and had great laughs with Erica while I waited. In an era where customer service can seem non-existant in many places, Im glad I can always go here and get the proper help I need and any questions answered!!!! Amazing job folks...

When you sign up for a phone you’re treated very well and I tell you anything to get you to sign up but if you have a problem then you might as well just not come it’s just a waste of time. What they say is very inconsistent with customer service so someone is lying I had sprint for 18 months And at seeing my data was always throttled I wasn’t uncommon for my Gps to not work on my phone because my data wouldn’t work and having three bars of LTE And I have finely the switch to Verizon and when switching to Verizon I need sprint account number sprint customer service wanted to know why I need at my account number and I told them i was switching and then they said they need to transfer me to a different person this went on 3 to 4 times and the last person start to get me the number and then hung up on me that’s after 1.5 hours on the phone with them. This is why I will not go back to Sprint Sprint. Sprint my be OK for you if you never use data but there price cheaper alternatives if you need data it’s a waste money

Today, I went to the Sprint store in Mechanicsville, VA about 10 minutes before closing and the associates just looked on as a looked through the locked glass door at 4:50p. After I knocked, an associate opened the door and said that the system was down...I probably would have believed him if there werent already two customers being assisted by other store associates. I just wanted to replace my phone, something that would have taken possibly 11 minutes. This is the worse customer service I have ever experienced with Sprint. Christmas Eve should not constitute poor quality service just to leave early.

Xavier is the best!!! He was very patient and very nice!

A gentleman by the name of Matt helped me out. I forget his last name but he was very helpful and quick. I would reccomend peole to this store.

Wouldent send my worst enemy here worst cell phone place on earth next to Verizon

I can’t say enough about Woody and his team! Go see them. You won’t be sorry!

Sorry turns out I’m just big idiot, people actually know what they talkn bout, I just don’t know how to use what I have

What an awful management & services.Store staffs arent professional and didnt know about anything of the product they selling.This place is sucks!Please do not waist your time.

Amazing customer service

Great staff, very knowledgeable. There is generally a wait, as its a very busy store, but well worth the wait for the service you get!

The service of this store is really bad. It seems they don’t know what they are doing. The activation and return is so much headache and slow. I wish I’d never bought my phone from this store.

This place is worthless, terrible service. I would not recommend .

This store is the only reason I havnt switched from sprint....Sprint Corporate stores, Chat, and 800s are completely worthless, the people here are the only pleasant experience Ive had working with Sprint

Segovia was great and very knowledgable

Private owned so additional fees when paying on bill with cash

Rushed service. Salesman not very knowledgeable about phones, features or pricing via sprints site.

They do not correctly follow Sprints security policies, and have blatant disregard for rules in general. I wouldn’t advise visiting unless you wanted your security compromised. 👎🏼

Excellent service by Kassandra !

Unpleasant interaction today at the store. One employee was outside the front door smoking a cigar while the other one inside seemed like she did not want to do anything to help. She told me there was nothing she could do or to call an 800 number. Very unenthusiastic!

Total waste of time. No other customers in the store and it took 20 minutes to accomplish nothing. Eff this place...

I dont care for their service

Great service

Excellent