Christian helped me and he was beyond helpful and kind. He had the answers to all my questions, hooked me up with some great deals and hardware, and made the whole visit short and sweet. I appreciated his insights a lot. Give that man a raise!

Omg Carlos was so awesome!! He has great customer service and a pleasant attitude.. He’s very helpful and knowledgeable about the service and products.. I only go to this store because of his service.. give him a raise!!! Thanks for taking care of me Carlos.. I got a line added, 2apple watches and a SIM card and he took care of all of it for me.. he’s the best!!

Tashuna Smith. Great customer service. Quick and painless. Highly recommend her for any of your needs.

Walked in to upgrade my iPhone, Carlos was absolutely amazing, I have never met such an awesome sales individual… I felt so comfortable & he also helped me stay patient while my phone was backing up & restoring to my new phone. Thanks again Carlos!

Anthony helped us. Great service. He was super friendly, explained everything extremely well and made sure we were all set before leaving.

Christian was just the most amazing young man. Very helpful and knowledgeable. Made my phone shopping experience a 5 star event!

Great store! Danny was nice and helpful throughout the whole process. Even offered to upgrade my internet with a great discount. Great guy

I had an Amazing experience Carlos & Kendrick were very nice! The rest of the staffing team was also very warm & inviting. HIGHLY RECOMMEND THIS LOCATION!

I was welcomed by Carlos immediately, this man took the time to make sure I got my iCloud update. Also interested me into getting an Apple Watch Series 6 with my new upgrade!! HES AN AMAZING TRAINER!!

This has become my favorite store. Everyone was so profressional and nice. I had to transfer my old phone to my new phone and it took hours, but the manager James was so patient. Great job 🧡🧡

Awesome people at this store! Never had so much fun buying a phone!! Highly recommend this store!

Danny was super great! I have very little knowledge and his patience and experience helped me choose the right device and informed me of so many options. Flawless experience!

The AT&T Poplar Towers store n my “go to” store. The atmosphere is always upbeat. I hadn’t gotten a new phone in several years; Tashuna was very personable, patient and professional. Did not rush me; but, took her time. Kendrick was also very helpful. I refer all my family and friends to Tashuna.

The staff here is very helpful

Danny was extremely helpful and was awesome at helping establish our 3 personal and 3 business accounts wireless accounts! Absolutely amazing customer service!

The man who helped didn’t help me at all. He was a fast paced arm twister who kept pushing me to sign up for the TV part. He continually pushed a filled out form in front of me to sign. I asked for a detailed summary of what he was selling and price break down. He said he’d email it but he didn’t. I came in for help to set up my new phone and he said he couldn’t do it unless I purchased something. He was very pushy. I felt taken advantage of. I believe that he saw an elderly lady and thought he could get away with anything and he did. He told me if I purchased something from him he’d set up my phone. He said I could return it if I didn’t like the information he would email to me. He didn’t email me anything. Now I want to modem returned but he didn’t say I’d have to return it to that particular store. I have to pay someone to drive me that far. I am faced with that dilemma of trying to hire someone to bring me into Memphis when I’m 70miles away. I feel like this is age discrimination.

Carlos was great. Knowledgeable. Helpful. Courteous.I like this ATT store best of those in Memphis

Everything was excellent. I loved this att location.

JohnNathan was absolutely great. He got my bluetooth hooked up to my phone after weeks of trying. Im so happy.

I don’t what I would be able to do with AT&T without Tashuna Smith. She’s the BEST. Give her a RAISE!!!!!

Great customer service! Carlos was very intuitive with my needs and I was in and out within 30 minutes.

I had Great experience with my service. Got very great deals !Im satisfied with the representative that helped me out!! Carlos Loya he gave me all details and answered all my questions. He was very respectful. He was very professional!!

The staff is amazing and very knowledgeable, shout out to Brandon and Anthony for excellent customer service. They will get you the best deal possible and make you feel like family. I highly recommend this AT&T store.

Johnathan wS vert patient and helpful. Havent had this experience with AT&T ever. Keep up the good work

Went in the store today to get a phone case and screen protector . Great service in and out . My at&t rep was Danny

Love The Energy And Patience That Mrs. Tashuna Showed Today❤️

Carlos was great! He provided excellent customer service!

GREAT customer service from Carlos L . from 6267 poplar Ave in Memphis TN from the momentI walked in! He gets 5 stars, only giving the overall 4 stars for the company store Instead of 5 due to the back & forth trade in im going to have to go through. HE DESRVES A RAISE ! This review is only for this particular att store location. Not any others or how I feel about the att customer service dept in general when called.

Danny helped us a ton setting up our new account.

My experience at At&t with Tashuna Smith was awesome she was most helpful with setting up my device and getting my upgrade done. You should keep her.

Danny did great helping us switch phones!! Process was easy

Danny Thomas has amazing customer service skills! The Best!

Danny -Very patient, knowledgeable and extremely helpful. All gold stars!!!!

Excellent customer experience. Kameron and Chris were knowledgeable, quick, and professional. Didnt try to sell me products or services I didnt want. HIGHLY RECOMMEND!!

I had a great time here and JohnNathan was very kind and helpful!

Danny helped me upgrade and setup new phone. The best there is

Thank you, Scott, for your great help and patience.We had an issue after our purchase (not their fault) and changed our mind on what we purchased. I returned to the store and worked with Scott again, and I am very satisfied with the end result.

Wonderful time in A T & T.

The employee that assisted me, Danny, was very awesome. He made sure that I got everything that I wanted.

Had me outside for 30 min and let other people jump in front of me I guess they forgot I was out there and still didnt help me with my problem

Excellent even the manager and the rep I had Cameron was to overall a place where I will be going from now on. Keep up up the great work 🤗🤗👍🏾

This store is great- everyone was very polite and efficient. Their Covid precautions are good and they were sure to prevent any overcrowding in the store. The associate that helped me, Kameron, was SO patient with me. He helped me buy a new phone, helped me set it up, and answered all my questions. That guy deserves a raise!

Thank to Danny great job

Tashuna was the BEST. Very helpful and friendly

I was in there last week and the service that Nakesha provided was above and beyond what I expected, performed with a professional and friendly attitude and she was impressively knowledgeable about AT&T products and services. When I needed to return this week for a follow up issue Carter went above and beyond for me too. When I arrived and he was with another customer Scott stepped up and took care of me expediently and with a pleasant attitude. The Manager, Karen, was great when I spoke with her to tell her my opinion of her employees and that they are the reason that I will be returning for any future needs even though I live half hour away and have numerous other AT&T stores near me. She was genuinely supportive of her staff and happy to hear of my opinion of them. The three other stores I dealt with before my first and second visits to this store were underwhelming, to say the least. In these times of Covid the positive energy and attitudes expressed by the staff at the store at 6267 Poplar Ave are priceless assets to their business, in my opinion. I highly recommend this business to my family and friends.

I went in to trade phones, ended up, upgrading my business account. Wonderful customer service. Kendall was very helpful in working diligently to get me the best plan for my business. Thank you AT&T.

Bad internet still not working

The AT&T Store at Poplar Ave. and Massey Rd.In Memphis, TN 38119 was great in assisting me in purchasing a new iPhone.

Christian was very polite in helping my daughter and I. My phone screen went dark and couldnt see any incoming calls or any thing but he and another young man got me back up in running with my new phone and with most of my information that I needed out of the old phone and Christian show me more option to use on the new phone Thanks for the help

They have great deals!

I had the pleasure of working with a beautiful young lady, Abrian, who was so very dedicated to making sure we were taken care of and highly satisfied with her services. She went above and beyond to make sure all was done right. And it was!!!! Such a sweet soul. Very patient and knows her job. And she will not stop until she gets it handled. We appreciated her. Also, I can’t leave leave her coworker, who aided her when she needed assistance, Caldrick. Thank you guys!!!!!

They have amazing service and care a lot about their customers no matter what you look like.

ALL of the staff were kind, upbeat, & appeared happy to be at work. Such a great experience. I will come to this location if I have any phone troubles in the future.

Great customer service.

One ofcthw busiest stores, yet always professional

Abrian was absolutely wonderful, she made a difficult process very easy! I will be asking to work with her every time I need to come into the store! She is a great asset to this store!

I had a very pleasant experience with this store recently. My rep, Tashuna S, was super kind and super patient with me as I tried to figure out my passcode for my account. Thank you Tashuna!

I was going to see about 2 new phones and it looks like my bill would go up at least 75 dollars. Im gonna check another provider for a better deal!

I was able to transfer my mobile phone service completely in this one visit.

Scott was fantastic. Knowledgeable and courteous. Very productive to meet him.

I was amazed how quickly I was waited on by the staff at this location. They were very friendly and helpful and seem to be very knowledgeable about the phones that I was looking at purchasing. The store is conveniently located on Germantown Parkway. They also carry a large selection so you can see all of the different phones that they have. Ive had to go there in the past because of an issue I was having with my phone and they were very helpful and friendly with that.

I had the worst customer service experience at this location ever. The sales rep I got so unlucky to have was extremely rude, sarcastic, and unprofessional. They badgered me nonstop about buying a new plan I did not want or need. Even after I asked them to stop, they would not. They were not friendly about it at all, only excessively pushy. The sales rep continued to be extremely rude and talked to me like I was an idiot. She made several snide comments about me personally. I literally asked her to stop twice, but she wouldn’t stop. I finally told her to forget the order, I will drive to another AT&T store in rush hour traffic, wait for another hour or so for another sales rep, and take my business there - just to get away from her rude comments and unprofessional manner. And she just laughed and said okay. So that is what I did.

I was replacing my cellphone. I was in and out in under 30 minutes. They had the right amount of time before the salesperson started to ask me what I wanted and allowing me to look.Everything went well and Im happy with my purchase.

Poor servers and the guy was not even nice a the door on union

Purchased a defective iPhone from another AT&T location which wouldnt replace the next day. This location replaced without question. Appreciate the good customer service.

Awesome Services

Tashanna Smith was beyond AMAZING!!!!!

Best att store in Memphis ask for Kamron

Very helpful staff! Love my Galaxy Active 2 watch!!

The store was extremely clean and the associate that assisted me was very polite

At the store waiting while 2 service people stand around. How is this service?Was a 2 star but changes to a 1. Wasted 30 mins in store to be told that I need to call to drop a line.

Very pleasant and helpful. Very positive transaction.

My sales associate associate, Carter, was awesome and very helpful!! He made our transaction a breeze!

Very friendly and out going but wasnt able to solve my issue. He said they were sales reps not technicians, makes me question why when I call them theyve sent me there a couple different times. 😕

Our representative was Anthony and though we were there for hours due to technical issues. business was resolved and everyone was patient during the process.

My daughter chose to spend her birthday cash on a new iPhone 11. I brought her to this location. The plan was to trade in her current iPhone and pay cash for the iPhone 11. A seemingly unenthused young lady greeted us at the door. We explained we wanted to purchase an iPhone 11. We went through the standard procedures. She wasn’t that enthusiastic and eager for a sale, but she wasn’t rude either. We paid for the new phone; set it up with ease. When it was time to reset the trade-in the phone - for whatever reason, it prompted for two different passcodes to be entered. The young lady asked for the 2nd code and we gave her the only 3 codes we knew for the phone. She showed us it didn’t go through, so my daughter said to try my mom’s passcode. The young lady entered the code, and it didnt work, and it locked her out. Here is where it went left. The young lady said to us that we had done something to phone and that they couldnt take the trade-in. She then called to a coworker and said wed done something to the iPhone, and it is not allowing her to reset it, and she would have to void the trade-in. She phoned the manager with the same message we had done something to the phone.At this point, she has me feeling like we are bogus and trying to get over. She called a coworker over who had better customer service training. He stated there had to be a solution. I replied that I just wanted a refund because I didnt like being accused of doing something I had no clue about. He obliged.So to void the sale, my daughter had to give back the new phone. They had to reset the new phone as well and guess what? Yeap, it asked for a second passcode. She said again to see they done something on the phone. I asked to see the phone entered my passcode. The same code we had given her previously all of a sudden worked, and she was able to reset it.So all that time, the young lady was entering the wrong code. However, she accused us of ”doing something” to the phone. My overzealous daughter asked the young lady since it worked could she get the phone back. The girl said, yes, but I told her no because the young lady never apologized for accusing us of something we did not do. Since she didnt care to rectify the sale, I didnt care if she got the sale. Tomorrow we will take that sale to another ATT.

This AT&T store 👍. The service is excellent. The sales associate that assisted me was 💯. He took time to find out just the phone and plan that I need. Going back as soon as I get a move-in date, for my phone, wifi and directnow. Wish I could give them more 🌟s.

Good customer service and easy to find location. Never had a bad experience in this store.

I have received nothing but great service with att at the store on poplar and Massey as well as on the phone. The sales guy named Jeremy was very helpful and friendly. ... !

The sales rep was terrible! He knew everything but on the other hand messed up my account! We went there to transfer a number to a prepaid account & was there for 1 1/2 hour because he transferred the wrong number over. He eventually fixed it & I still didnt get the number transferred over! What a waste of my time!

Too long of a wait but really helpful staff.

Carter was exceptionally helpful. Very friendly and knowledgeable.

Worst customer service over the phone. They will tell you lies and anything they can think of to get you off the phone. They don’t offer solutions to problems. Go to another location because this one is not worth the trouble!

Professional and patient staff.

Be careful guys, this people not professional just looking for money nothing else.I buy phone and get free, the bills increase and never explain why!!!!!I will not recommend a all.

Weve been here a few times and the staff is always patient, friendly and helpful. They also work and look for ways to get us the best deal considering the red tape that corporate must put on them.

I went into see what was wrg w/ my phone as it was locked and i couldnt use it . They fixed it pretty quick .

I would suggest you make an appointment before going. It will speed the process up.

I was in and out in a flash, well done folks

Anthony was very helpful and efficient.

Came in to purchase a phone and add it to an existing line. Already knew which phone we wanted. Our rep was nice but slow and didnt know how to use the computer to complete the process. We had to use the computer because the internet speed on his iPad was too slow to process. Took over an hour for what should have taken minutes. Granted, there were network issues as well.

My recent experience at Att was not a pleasant one. I was just supposed to pick up my order, previously placed online, AND PAID FOR!! Instead i was made to sit through 6 hours of questions, red tape, and an angry employee who had obviously grown tired of dealing with my issues after my first hour of being there. To top it all off... the employee decides after those 6 hours to tell me i just needed to go home, cancel my order, and start over. So after all of that hell, i still left with no phones. My anxiety level was through the roof by that time, and i didnt have it in me to argue about it. I went home feeling completely defeated, and as if my entire day had been wasted. Thanks alot Att. I love nothing more than spending one of my well deserved days off wasting my precious time for absolutely nothing, and with people whos attitudes are less than desirable (sarcasm)

She was very friendly and helpful and she is a good person

This place needs help. The wait time is crazy and they didnt even solve the problem.

Andrew was a huge help. In and out on no time. Had to get a new SIM card for my mother In law

Would not even give one star but had to to post this review. Worst attitude of employees. And the worst attitude of Manager. Dont even go or call if youre not American origin. Be careful... full of excuses in taking care of business.

Very helpful employees.

Always great customer service, and happy to help

Very helpful and informative, an awesome experience.

Great experience.