Jay was very informed. It has been a joy working with him. If we need new equipment he will be who we Ask for.

My husband and I just went and upgraded my phone to the Apple 13 Pro. Eli worked with us and he was amazing. He was professional, thorough, knowledgeable, nice, and he worked quickly! We highly recommend this store. When you go, ask for Eli!

I went to get a new phone and Eli was super helpful! He made the process extremely easy and I left with a smile. Top notch service.

Eli Beason is an excellent employee!! He is knowledgeable, patient, quick with information. He went out of his way to help me. He’s stellar!

William G was excellent! Personable, professional, knowledgeable! Great customer service from him. explained everything and met our needs! He is A keeper and a blessing!! Store is nice and clean and user friendly

Great service. I had several plan questions and the lady representative took the time to answer all my questions and was very pleasant.

William G is very knowledgeable and thorough. Made sure we had what we needed and wanted excellent customer service. Friendly, professional! Store very nice. William was enjoyable to deal with

I have had wonderful service from very helpful employees. Marvin Morgan, Kina and Rebecca were all so patient and helpful. Great patient customer service.

I received an amazing experience during my time at Verizon today! William G. was extremely knowledgeable of the current products and promotions. His professionalism and customer service was outstanding! Five stars William G.!!!!

I went to get an upgrade today at Verizon and William G was my rep on my visit today. He has been a great help. He was very professional, knowledgeable, and friendly. This was the best visit to Verizon by far.

We had the best experience at this Verizon on HWY 64. We dont know anything about smart phones. We were lucky enough to have a sales person named Marvin Morgan. He spent so much time with us. He wasnt pushy but he sure was helpful.

This store is wonderful and Rebekah is so helpful!My mother went to a different Verizon on Poplar, she got a new phone and they were supposed to transfer all her info. They did not transfer her info correctly at all, kept her waiting for 2 and half hours!!! We took it to this Verizon store on hwy 64 and Rebekah was amazing at helping us!!!! She went the extra mile and got everything straightened out perfectly. She was also able to help us with additional items that were not even mentioned or offered at the other store! I have had several other positive experiences at this location. Would highly recommend this particular store!

Paul was the absolute helping me switch cell phone service! He had the best patience and customer care I’ve ever experienced! He was very detailed, knowledgeable and beyond helpful! He definitely went the extra steps in helping me make my transition over! Def more than 5 stars!

Marvin really made everything simple and easy with the switch from AT&T. He was really outgoing and made us laugh every minute. The switch was fast and easy and he made it a wonderful experience!

Paul and Jacques were amazing. We came in near closing time on Sunday. They were so kind. They stayed after closing to make sure we were taken care of. My daughter had a flight scheduled at 5:30 the next morning and needed a phone before her flight. I can’t commend them enough.Unfortunately for them there was a woman there that was acting out. They handled the situation so professionally.Thank you again.

Had to wait about 8 minutes the young man was able to answer all of our questions. Most helpful

Marvin M. Provided great customer service! This guy is ready to run through a brick wall for his customers. Very professional and has the training and knowledge to back up any questions you might have! Was very happy with my service.

Great customer service! William G was awesome to work with in setting up my new iPhone!

Marvin Morgan Rocks - I just wanted to say that I have never been treated with such respect and with GREAT Customer Service skills. I had just upgraded my old iPhone 6Plus to the Apple iPhone12 Pro Max and was having some really BIG issues as I could not get the phones to marry up and connect to each other and also my phones were in-between the upgrade and degrade. I walked in and Marvin asked if he could HELP me and after that he was nothing but professional getting the new phone to work. AESOME Customer Skills and he even had a Pleasant attitude. Thanks Marvin.

My experience with transferring to Verizon Wireless was a phenomenal one. Kena was VERY polite, patient and knowledgeable of the different services and promotions. Verizon will remain #1 with people like her.

Today I visited your Verizon wireless location for a very complicated returned. The process had me very frustrated, but the first person to offer me assistance was Kina!!!!😁😁😁 She was so patient with me dealing with an out of state exchange. The process took over two hours to correct. She was polite the entire time, as well informative and incredibly helpful. I’ll have to admit, I was rather ticked off when I first came in but she made me feel calm, comfortable, and as I stated before was very understanding and concerned with correcting all of my issues and addressing my needs. She is god sent. Every location needs an employee as skilled and caring as she is.Great work girl!!!!!Remember talk to kina....

Walked in needing a new phone and was pleased with the service and the help I received. Highly recommend to anyone with the same needs. Verizon is a very reputable and reliable company with great customer service.

We came in an hour before closing on a Friday to switch my daughters line to my line. Kina was incredible! Not only was she patient, friendly and knowledgeable, she went above and beyond to ensure the process was seamless. My daughter hadn’t backed her phone up on iCloud in months and it took forever. Kina not only patiently waited with us but gave us instructions on how to get everything done way after business hours AND she followed up the next day to make sure everything was fine. It was an incredible experience. I switched from AT&T to Verizon months ago and I’ve had an okay experience so far, but Kina surpassed all expectations and I’m so happy I made the switch.

Paul Childress was very helpful and knowledgable, friendly and smart. Hes my favorite

Great staff and always friendly and helpful, Marvin, Rebekah, Kina, Paul, and Jacques are always willing to make things easier for customers. They should all receive raises

A little Pricey for me, but the staff was amazing. The guy working at the time, Tom Houston, was especially helpful. He got me set up with a new phone and was very polite, answered every question I could think of. Ill definitely be back if I ever need a new phone!

Paul Childress is the BEST EVER. He was professional, knowledgeable and very patient with me in my purchase and set up of my new phone. We will use him for my husbands set up. Thank you!!!

Marvin should get Salesman of the Year... very professional and knowledgeable, answered all questions and Verizon will be getting a return customer because of this experience.

Good customer service but very bad price better of going to t mobile or at&t

Went to pay my bill. The employee was very helpful.

The lady today was great!!Give her a raise!!!

Great help they know what they are doing.

Kina at this location has exceeded customer service in this store. I had issues with my phone and she made sure that the problem was fixed! As well as my husband getting our products restored! This young lady really shows that she cares for what she does! They need to have more reps like Kina! I wouldn’t go to any other store nor will I let anyone else help me other than Kina! Verizon she represents you well!Thank you again Kina & Verizon

I enjoy working with Paul. He is very professional and patient. We had an adventure today but we made it through.

Very good and fast service.

First of off have to say I forgot to review until now, my experience here was 3-4 months ago. My experience is mixed. I showed up around 30 minutes to close, I had broken my phone and they were the only place open late enough to visit after work on a Friday. Service was friendly if you ignore the lies I was told.I got a Google pixel XL and and was told that it was on sale lucky enough and it be $300-400 off making my monthly payments something like $27 but it wasnt until my first bill where it was 39$ a month that I cought that I had no discount, the receipt showed no discount so shame on me for not paying attention and trusting the sales.rep.to be honest.Also got a screen protector I was told had a lifetime warranty. I directly asked if that included fall damage and he assured me it did. It does NOT. Not a huge deal but dont tell me it does if it doesnt.As I said service was prompt and friendly, I was in and out of the store in 20 minutes max though that was helped by me setting up my phone myself as I could do it myself.So if you go here read before you sign and dont trust the sales reps. Otherwise they will be fast and friendly enough.

Rebekah was absolutely fabulous. She was extremely professional and knowledgeable about the product. She also completed the transaction quickly and I was in and out and back to work with my new phone in just minutes!!! My wife and I were supper pleased!

Paul Childress was very helpful, in helping me buy a phone. Plus help get my Verizon account straighten out.

A little slow and misquoted the new phone price, but overall Im happy. Salesperson was knowledgeable and efficient.

Kelsey Mitchell recently assisted me and my wife with several purchases at the new Verizon store on Highway 64. She not only provided excellent customer service but also demonstrated detailed knowledge of every product we were interested in examining. We were impressed by her enthusiasm and professionalism. She is a great example for others working in this high demand industry, where all to often, the customers are treated as if they are a bother when asking questions or needing help.

Been to this store two times. Was treated very respectfully both times and did not have to wait for service. Sales rep, Rebecca Perry, was very Kind, patient and professional, and took a lot of time to take care of my concerns. It’s not the Verizon store closest to me, but personnel so nice, I prefer going to this one.

Paul Childress has the biggest smile!!!! He greeted us as soon as we walked thru the door! He was very helpful and he taught us much about the phones! Very insightful. Great experience coming to this location!!!! Thanks Mr. Childress

My wife and I spoke with Mr. Paul Childress who sold us Verizon products, iPhone Pro max. We recently shopped at a local AT&T and the experience was very distasteful and unsettling. Mr. Childress was the exact opposite! He presented extremely professional, informative, and warm. He also ensured he informed us of all the offers that were currently applicable. Additionally, every question my wife and I had, he answered knowledgeable and with a smile! I have never owned an iPhone but my current/previous phone (LG V10 I’ve had for over 5 years) was giving me several issues. I serve as an outpatient therapist and I have to have an operable, reliable phone. Mr. Childress is responsible not only for my first iPhone after years of being team iPhone but my wife’s and I first “major” purchase together! We will never forget this buying experience! Mr. Childress has just gained two new loyal customers. He deserves all the merits and benefits for the way he treats his customers.

Marvin is wonderful!

After a not so amazing assistance on November 16 2017.when I came to the store to purchase a new phone and tablet I decided to return the merchandise upon my second visit I received amazing customer service from a employee that goes by Lukes D and Justin from Chattanooga. These guys were honest and friendly and had no problem assisting me knowing I came in to not purchase but return my products.

My wife and I are in our seventies and not cellphone literate. We walked in the store with several questions and issues. Lukas Dunavant spent time addressing our issues as if we were all that he had to do that day. He was training two young persons while we were there. He even assisted me in what to ask customer service when I returned home. What a fine employee Verizon has in Lukas.

I cannot express how great of a representative Channing is every visit. He remembered my wife and I even after months and has been nothing but helpful. His customer service is what keeps me a satisfied customer. He is professional and helpful.Thank you Channing for always giving us great service.

Weve had our cell phone service with Verizon for over 25 years. Our recent visit to this location was extremely pleasant. Channing (Sales Rep) went above and beyond to set us up with our upgrades. 10+ stars for Channing!!

Very helpful, in resetting my daughters phone after getting a virus.

Very pleased with the customer service provided at this location! My phone crashed while traveling. I stopped in and Lukas saved the day with his troubleshooting expertise.

This place is great! Channing was a wonderful person to help with my needs! No complaints.

The reps in this location always take care of me. A beautiful location with great people. I will be returning.

Two workers and three families ahead of us upon arrival. I understand being understaffed but a simple welcome to verizon would be nice AND put some prices on phones so we dont have to wait an hour to ask that simple question!

Reggie Harris was the most amazing sales person in helping me find the right phone for me he was very honest and knowledgeable about the phone im happy with my purchase...and def will be coming back to see him...perfect service!!!!!!

Lukas, Nick & Daniel....was awson on customer service very funny as well as professional. I was offer something to drink which by the way has never happen at any Verizon store.......Wow!!!I really enjoyed my time spent there with them talking laughing and just good quality service. I was trained on things I didnt even know existed. Thanks Nick & Lukas for the face unlock phone picture as well as the water bread and free coupons to Texas roadhouse. You guys are the bomb!!! And you guys have a wonderful intelligent since of humor boss. Cherish that Ok......And Daniel dont change!!!!!As for the store on Germantown they could use a make over as well as some Lukas Nick & Daniel in there life. Thanks guys and God bless you !!!I will be back.......

Just left the store. There 10 minutes and not one salesperson spoke to us. Not even hello, welcome, or well be with you on a moment. Need a new phone and going elsewhere. Long time Verizon customer.... sad they were so rude.

Kina was excellent. Great customer service! I feel like an valued customer. Thanks a lot!!!!!!

This is to acknowedge the very special and professional sales and technical experience my wife and I had purchasing a Verizon phone from Kelsey and Lukas at the new store on highway 64 in Memphis near Wolfchase Mall. We received outstanding treatment from beginning to end.

If I could do this with no stars I would. We went to this store to get a glass screen saver for my phone, Rebecca, ordered it. paid a lot for it. and had it come directly to the store so that they would put it on my phone. Were told that she would call when it was in. Waited 2 weeks, no call, called the store after digging around to find the correct phone number, because the number listed is MLGW. spoke w/ Rebecca, she first told us it was in, and then after checking, said it was due in that day, Asked her to call when it arrived. No call. after several days, checked on it and low and behold it was in, but had been put aside and that was the excuse for not calling. Went to get it. she had ordered the wrong size for the wrong type of phone, not even close. then im told that it is my responsibility to return the item to the manufacturer, in order to get a refund, Wouldnt do an exchange. In all fairness, they got the shipping label, and boxed up the the item, but I had to take it to UPS to ship and I wont get my refund back until the company has the wrongly ordered item. Obviously, we will not darken their door again. FYI I ordered the correct screen saver through Amazon for 1/3 of the price they charged.

Pricey however the staff was extremely helpful and hot me on and out in minutes. Highly unusual for a phone store.

Rebecca was a great help! Got everything accomplished we needed.

Employee was extremely helpful and handled my issue quickly.

Great people at this location. Very happy with my experience!

This location is very convenient and all the employees are very helpful and extremely nice .

New dealership sales associate whos very knowledgeable.

Store isnt actually owned by Verizon, but Cellular Sales. It took a long time for me to be seen just to return my screen protector. They could use a queueing system for when they get busy.

I only have complicated questions. They could not answe

Prompt, friendly service.👍🏾

Took a long time to figure out what was wrong and get the phone working.

On 11/19/2018 My wife and I went to these location to upgrade my wife phone because it was having problems after talking with the rep Kevin Ellison he got me to trade my wife and my S7 for S8 then confiscate our old phones and said he had to send them back to Verizon now it has been two months and Verizon is back charging me for the S7 that have not show up at Verizon I have gone back to the store to find out what going on and they are giving me the run around and I am pissed dont go to this store until they can show me a paperwork error they stole my phones and are stealing another 280 dollars from me I AM NOT HAPPY WITH THESE LOCATION!!!!

Got my phone vmail repaired thanks

Very helpful! Great service!!!

New person was exceptionally great

Great helpful service