What an amazing experience at this Reeds jewelry store!My husband and I went in looking for an anniversary band to my special but mismatched ring set. I had my timeless platinum wedding band full of diamond begets,and my Marquis solitaire diamond (that had recently been set into a white gold halo setting with round little diamonds down the sides). I did not want to part with either and was hoping to find something that would compliment my two rings. I really didn’t think it could happen. Challenge was accepted by the most wonderful jewelry rep ever, Beth Brown. She found a unique twist band that had both little diamonds and solid white gold that united the two I had. I got choked up. It is just perfect!!! I was treated so well there, like I had my own jeweler. We will definitely be back. Thanks so much Beth, and Reeds for making my day!

I have been shopping with Reeds, and specifically Donna Kennon for over 25 years. Donna is AMAZING!! She’s so knowledgeable and patient. She’s always willing to show me as many pieces as necessary until I find exactly what I’m looking for. If I can’t find something in the store she will help me look on the website. She genuinely cares that I am 100% happy with my purchase. I’ll be back for sure!!

Shannon and Aretha were beyond patient and helpful!!! I highly recommend you give them a call or visit for any jewelry concerns/needs you have!

Went around the entire mall looking for a specific present for my boyfriend and Kishua helped me find just what I was looking for. She was very sweet and explained how to properly care for my purchase as well as how to follow up on the warranty I bought for it if the need were to arise. Will definitely be going back.

I visited this location on 12/31/2020 to have the clasp on my necklace fixed. I was kindly greeted by Donna Kennon who displayed the greatest customer service skills throughout my visit. She used my information to pull all purchases I had made from Reeds until she located my receipt for the necklace, which I had taken in for service and verified the care plan warranty for it. She then insisted she would repair the necklace herself if I had a few minutes to wait, and she kindly repaired the clasp superbly. She courteously greeted other customers and advised them that someone would be with them shortly, as she continued assisting me, and other Reeds Jewlers employees assisted those other customers. Ms. Donnas willingness to want to assist, patience, kindness and great customer service skills, earned her 5 stars from me. Excellent Service Ms. Donna!!!

I must say Carlos made our first time buying experience from Reeds very enjoyable. He assisted us from beginning to end. We talked as if we had known each other for years. In addition, he made sure that we were well informed about our product. Honestly, we will definitely recommend and shop here again!Make sure to ask for Carlos Wilson yall!!! 🤟🏽

Carlos, the Store Manager, made my shopping experience great. He acknowledged me quickly after I approached one of the store cases to let me know someone would be with me soon. Shortly afterwards, he came over and introduced himself and proceeded to help me. He was very personable and professional throughout our interaction. He genuinely seemed to want to help me celebrate my second wedding anniversary and never came across as a pushy salesperson. It was the little things he did that made an otherwise normal, simple transaction special. Ive spent a long time in retail and managing the customer experience, so I definitely appreciated his commitment to providing exceptional service today.

I went there to shop with my fiancé for my engagement ring. Reeds was my first stop before going to others I ended up going back because the quality, price, and service was so great. Honestly Mrs. Donna was the reason I went with Reeds. She was so pleasant and knowledgeable and she made my day while shopping. I will definitely go back!!!

Carlos was amazing! Definitely helped me find what I was looking for. He knows his stuff. I will totally recommend them for your jewelry needs.

She loves the diamond bracelet and necklace

Donna is the absolute best. The chain on my necklace kept breaking, and she was kind enough to help us with an even exchange for a new chain, which saved me boyfriend & i so much time and grief. She went above & beyond to help us out and it is SO appreciated! She was always avaiLable when we called with questions as well. Truly an angel!

Beth Brown always assist me with an exceptional service.She makes sure to answer my questions of all my inquiries.Product knowledge wise!Excellence!I’m always happy with my purchase.I love Reeds quality products.Thank you Reeds!!!I would love to recommend your products.

I went into Reeds on Sunday and was unable to purchase a watch for my husband birthday, which is today September 15th. Due to me not knowing how to use my iPhone to make the purchase🤦🏽‍♀️ So I went home and my son told me what to do, So I called the manager on Monday. I believe his name is Carlos, please forgive me if I didn’t get his name right. I told him that I was coming in to purchase the watch on yesterday which was Monday. He ask me to give him the item number again from Sunday because he didn’t have the paper he wrote the number on. So when I got in the store he said you ready, I said yes not knowing he had already placed the order, so I can have it the next day for my husband’s birthday. He surprised me and called today around 1:30pm and said you don’t have to show him a printout of the watch, it’s here. What I’m trying to say is that he went above and beyond to make sure my husband had that watch on today. I wish I could give 10 stars for his service. Very happy customer😀

Will probably never shop at another jewelry store again. Was looking for my wife a pandora charm with our sons birth stone 2 days before Christmas. I stood in line at the pandora store for almost an hour and the line never moved. I gave up and placed an order from reeds jewlers while I was standing in said line. This was at about 5:00pm. At 9:30am the next morning, I get a call from a representative telling me that they have sent the one I ordered but realized that they have one in stock at the store near my house and that if I wanted to come right then and beat the rush, that they would give it to me free of charge so I would have it in time for Christmas. I was there within a half hour. The assistant manager Donna Kennon. Called me out from the back of the line and had my charm waiting for me when I got there. I didnt know great customer service still existed. I am not the type to ever leave a review of anything, but this was really great of them to do and I am extremely grateful. Youve got a customer for life

Carlos was very helpful in achieving the necessary goal for our wedding day. He kept us in the loop with the whole process and even though I live in another state I’ll drive to Memphis for this service again. You rock !!!!! Thanks a bunch

Great selection of Jewelry. My fave person in the store in Beth Brown, she is very friendly and accommodating, she help me which jewelry to pick for my sister and my daughter :)

GOOD MORNING MY EXPERIENCE WITH REEDS JEWELERS IN MEMPHIS TENNESSEE WAS AWESOME THE STORE MANAGERS MR . CARLOS AND MRS . ERLIN WAS VERY HELPFUL AND PATIENT WITH ME IN MY PURCHASE I RECOMMEND SEEING BOTH OF THEM FOR A WONDERFUL EXPERIENCE WITH YOUR PURCHASE

We loved to shop at Reeds Jewelers they treat us like family...All the associates are friendly and pleasant particularly Beth Brown she always a big help on our jewelry purchases in every occasions they have beautiful selcetions for everybody Loved Reeds❤️❤️❤️

I’ve been a customer in this store for a lil while now and Beth Brown never failed to help me. She will make sure you will get a bang for ur buck. She has the best customer service ever. If you need a small promise ring, a birthday earrings upto the big event like your engagement/wedding rings she got it for you.. to top it off, they have Gucci, Tag Huer and more to satisfy your bougie taste

I was helped by the greatest sales staff, Elaine, Beth and Earlene at the Wolfchase location. I bought a pair of gold earrings for my niece’s birthday. They even gift-wrapped the box at no additional charge. I will always remember their generosity, kindness, and friendliness. wonderful experience. I will recommend to anyone to shop at this location. Thank you ladies!!!

I had the best customer service here. The young lady helped me with an Pandora bracelet. I was sold on the customer service so, I had to buy something. Thank you so much Ms. Kishua!

Earlier Brown was wonderful she helped me with my pandora bracelet. Thanks

REEDS has a great selection of fine Jewelry and great customer service in the Memphis, Shelby county area. Ask for Ms. Williams when you get there. They offer several financing options and a lease to own program as well as layaway. Pandora is also available at Reeds Jewelers we are an official vendor of theirs as well as other fine watch Makers. Please come and see our selections for your holiday and memorable occasions at Reeds Jewelers. We can gift wrap when time permits.

Reeds jewelers are the best!! The staff is very nice and very knowledgeable about the quality of the jewelry especially Beth Brown she is my favorite person!! If its something they dont have she will find it. I will definitely be shopping with her again real soon!

I have been to this location several times and the added pleasure this time was working with an amazing sales associate named Earline Williams. I came into the store indecisive and unsure of what I wanted to purchase for my mother for Mothers Day. She had the most pleasant spirit that I have run into in a while. She took her time and worked with me independently until I had all of my items picked out and packaged beautifully. We decided on Pandora and my mother loved her gifts. I am a satisfied customer and will definitely be back.

I had a very pleasant experience here. I actually was in the mall some time back in December ‘17 and Carlos spoke to me as I was walking by, browsing at the storefront with the “look” on my face. I decided to stop in, and told him I wanted my first “adult” timepiece sometime soon. About a month later I emailed Carlos, letting him know that I’d found something I liked. He invited me into the store to try the piece on, but I didn’t come right away. Respectfully, no associate called me everyday asking if I’d like to come by. If I called with a question, someone had the answer promptly. When I decided to purchase yesterday, the store had all of the options I was interested in.. stocked, polished, and ready for my try on pleasure. Carlos and the staff at Reeds Wolfchase will see me again for future purchases.

Great service with excellent staff and management.

They are the BEST by far... all on staff are friendly and will help find what you are looking for. My go to person there is Beth Brown so if you are in the neighborhood go there and ask for her... you will not be disappointed!!!!

I just left Reeds. I purchased a ring and a watch for my husband. The prices were great, but the customer service blew me out the water. Beth and Allison were SUPER attentive, friendly and very personable. They made my experience fun and enjoyable. I also get my ring cleaned regularly at this location and everyones always so pleasant! So keep up the great customer service. You ladies are amazing!

Tank you Mrs. Williams for the help with my engagement ring. I wanted it to be a surprise for my fiancee so I brought a ring to them so they could size it. Turns out the ring was actually meant for her smallest finger. But thankfully Mrs. Williams bumped the size up some and guess what, it was perfect. Guess we wont be coming back for a resizing of the ring, but we will be returning to shop again. Thanks to Mrs. Williams great experience on the situation, everything turned out great. Thank you!!!!Very pleased shopper,James Maxwell

The staff at the wolfchase store was absolutely wonderful they listen to what my husband and I wanted. Allison was not a pushy salespeople. She was very friendly and made us feel welcome the moment we walked in. We will definitely be coming back 😀

Its not everyday u marry the love of your life twice. I wanted to personally thank Beth and Earline for your kindness and professionalism. You both made our experience rememberable. Keep smiling and making people happy.

Carlos and staff are excellent!! Full assortment of quality merchandise at reasonable pricing. They even offer NO CREDIT NEEDED options to pay. Check them out if you are in the Memphis area!!

Love it beautiful earrings

Earline is so patient with her customers; I always receive excellent service.

Great store gives the best customer service. I have bought nice pieces over the years there. Carlos keep the store lively and his team does the same.

Reeds have great customer service which is very important to me. Beth Brown and the rest of their staff are always friendly and helpful no matter when you step foot in the door.

I have done business with Donna Kennon and Reeds Jewelers for many years and have always been extremely pleased with the service. Donna will always take as much time as needed with her customers and she makes you feel as if you are the only customer in the world. I recently sent my son to see Donna as he was looking for a special ring for his wife. We are now a committed family and would not go anywhere else for our jewelry needs.

My husband and I were looking for wedding rings. While visiting Tennessee, we ended up at Reeds Jewelers at Wolfchase Mall where the employees were very professional, and friendly as well. Carlos, whom assisted us, was awesome. He provided us with great customer service. He was patient, kind, and sensitive. Our experience was extremely awesome. We purchased the rings we wanted at a really to great price. Thanks Reeds at Wolfchase Mall and Carlos and staff. You Rock!!!

Nice service. Thanks for cleaning my jewelry. Great staff.

Beth was extremely helpful. Great shopping experience!

I was very pleased with the customer service! I didnt purchase anything, but there is a lady that works there named Earline! She was so nice and very professional. When Im ready to purchase I am coming here because of her. Thank you maam!

I had a wonderful experience here! Earline is a great associate. She was patient while I chose the perfect Alex and Ani bracelet! I will definitely be back again.

Absolutely amazing staff very helpful and want to help you to get what you need. 10/10

I went into the mall specifically to get a pandora ring, I stop at Pandora and they were very rude. I left and went to REEDS and Donna Kennon, was very pleasant and helpful. She knew exactly what I wanted. Very Very Happy !!

Great staff very helpful and knowledgeable the only jewelry store I shop at

Had a great time. Earline helped me get a watch for my partner for valentines day. He loved it.

Carlos, the manager is such a joy to work with. Excellent customer service! 10/10

To: Whom It May Concern,I am very dissatisfied with your return policy. I have tried since yesterday to return a necklace that was purchased for me on Christmas 12/24/16 to be exact. My daughter went to store location in Wolfchase Galleria in Memphis, TN on 1/8/17 to do a refund for the merchandise. She paid cash for the item which was under 200.. When she went in the store the associates working were black and white women. She spoke to both about the return. She was told she didnt have enough money in drawer to make return and for her to come back in on today. I instructed her to call instead of making an unnecessary drive to be certain they had the money to do the transaction. She called spoke to Manager Carlos and he had the same exact response as the ladies last night. They didnt have enough money to do the transaction. He also tried to tell her that he would give her a check that she could cash within days. I then called back to speak to Carlos and he was very rude and short with me and then tried to also give me that ludicrous suggestion about a refund check. I then asked him for Corporate number and he placed me on hold for 5-10 min.. then came back to phone without corporate number and informed my daughter that a supervisor would be contacting her. I was already on the phone 1-844-REEDS-40 with Christie and she also was very rude as well about even hearing the full complaint and telling me there wasnt anything she could do to assist me because I had to wait to be contacted by the Supervisor of whom I never asked for in the beginning. I then asked her for someone over her..she put me on hold for a few seconds and then I spoke to Ray her supervisor. He was very helpful and also very polite he calmed down a very hostile situation with common courtesy. I will say That I am very displeased with Reeds Jewelers and their entire process on returning merchandise. Even having to contact Corporate Office was not a very delightful experience..We have since then received a call back from DM named Baryy D he was very professional and also polite with my daughter. He did say however that the refund should have been handled on last night when she came into the store to do. The associates work from 2 different cash registers. Therefore the money was there from the beginning. very Displeased..Word of mouth sometimes can either hurt or help a business. In this case my mouth will have friends and family know of this experience and it will probably be a place that we never choose to shop at again after this experience...Simple Refund Gone Bad...

Thanks to Elaine and Allison for great customer service!! I love the value and quality of my new purchase!

Thanks to all our current customers At REEDS Jewelers we are official Vendor of ... Pandora, Swiss Watch Headquarters including Gucci, Diamonds and more. Pre-owned Swiss show November 8-18... tell them Earline Williams sent you.

Highly recommend great service and great jewelry.

I found my perfect ring for our 25th Anniversary, with the great help of Beth Brown I had a great experience shopping from her, I hihghly recommend this store, great customer service.

Carlos and the staff was soooo friendly and met my needs. Thanks everyone.

The Reeds staff located in the Wolfchase mall are very professional. I originally purchased a 1.5 ring guard for my wifes wedding ring. I requested an upgrade on the diamond color and clarity. They contacted the vender to verify if it was available. The Reeds staff contacted me and ordered the guard. The staff also set up an appointment with their jeweler .We were able to discuss how he can set the ring while enhancing its beauty. The results are breath taking. My wifes engagement ring is 3.8 ct. color D SI1 clarity. Now its 5.3 ct. Color D,E and F SI1 in clarity. This staff is incredible and work very well together. I recently purchased another ring guard for my wifes amethyst ring. Their vender was able to make me a 1.5 ct. color E ring guard with SI 1 in clarity. Im looking foward to meeting with the jeweler again. Thanks Reeds from William and Tania Turnage.

Customer Service is excellent!! Beth Brown- Youre simply one of the best!!!

My experience is always pleasant and very helpful.

Just really bad store my bf went to buy a ring and was not approved so they gave us the run around with banks a few weeks we just went back to get are money we put down on the ring they said come back later we dont have enof money to give you back your down payment wtff we can wright you a check its been 3weeks still nothing

The sales lady was very helpful and professional

Excellent customer service

Phenomenal customer service! Thank you Earline and Kisha for all your help...I shall return!

I love these people!

Beth is always so good to me and so considerate! i will always get all of my jewelry from reeds!

Reeds really helped me and my fiancé with all our needs..they are very friendly staffed Mr.Parker,Beth,&Allison. If you need help they are the ones to help you thanks you guys!

Great service with the management

Great customer service

Friendly staff but encumbered by bad business rules.

Great customer service

Great Experience!!

Excellent service !!!!