I am new to this arena and started to read the negative reviews here and couldnt disagree more. The only reason for 4 stars and not 5 is that I have only had my APAP machine a few days. However, when first contacted by Rotech, Kimberly in customer service was fantastic and made sure that I had my insurance correctly handled before the new year since my deductible had been met. She followed up time after time. My appointment went without a hitch. Sat in my car for maybe 10 minutes before being called in. The RT was very polite and went through my machine very diligently and made sure I had all my questions answered. I actually wanted to meet Kimberly and she was the same in person as on the phone. Completely genuine. It is nice to have customer service like that these days. I even met her manager and I personally thanked them for their help and service. My experience has been great so far and hopefully the negative reviews are just one-time events. Time to spread some positivity to those that deserve it.

Ms Kim.....is simply wonderful. Her thoughtfulness and caring is so rare....such a pleasant experience!

This company is crooks. I got my Cpap machine from them a year ago. They called me several times talking about I havent meet compliance and they were going to pick up my machine. They said I could pay them a $1,000 to keep it. I called my insurance company and they informed me that I had already meet compliance and that the machine was paid for and the machine is mine and dont give them anything and they give me another medical supply company. Dont get anything from this company.

DO NOT USE THESE PEOPLE! Have been trying to get my CPAP and supplies from them. Two times now I have arrived for a scheduled appointment only to be told that the person I need to see is not there and that they have been trying to call me. THIS PLACE IS A JOKE! I had to contact them in the beginning as it had been a month since my sleep test, it’s now going on 2 months and no equipment yet. I wish it was possible to give them a lower rating because one star is a hundred times too much for them. Will be tracking down a phone number for their parent company and letting them know what kind of operation they have here. YOU HAVE BEEN WARNED, RUN, DON’T WALK, AWAY FROM THIS PLACE!

I read the reviews and I thought just my luck. But reviews are deceiving because unlike the negative reviews, Im about to post a positive one. Arrived early, waited 5 minutes, took to another room, and then I was explained how my equipment works. Very informative staff, respectful, kind and most of all friendly. I would highly recommend this facility to get your Cpap Machine, so as I stated earlier, lots of negativity, but are they wrong....

Said I failed a Medicare audit, which I didnt. Havent been able to get it straighted out since Jan. Was told it was fixed on their end several times and promised my supplies where on there way. Never received them and now they want me to pay out of pocket for supplies and my machine that they never billed Medicare for. My Medicare case worker filed a complaint against them and got me hooked up with a new equip end supplier. I called back those ignored people they have working there and fired them. I told them when I got my new equipment Id return theres due to the fact that this is life saving equipment and to put that in my record. I wouldnt wish these ignorant, incompetent, lazy rear ends on my worst enemy.

Horrible customer service! You can never get a live voice,just a recording.Try and get info on a product and next thing u know they are shipping it and billing your insurance!

POOR SERVICE! Do not waste your time here, they are insufficient, ignorant and lazy.

Sad ..Sad.. customer service!

Horrible. Do not use this provider