Had the worse experience I’ve ever had in this store. Not only did they treat me and my handicap mother like we were stealing when we were at the Sephora. But the MANAGER also went out of her way to yell and get in my moms face after we asked a question about a price and we’re confused with the answer. She then proceeded to follow us to the door of the store causing my mom to go into a panic attack.If you were wondering what the question is it was the price of a two faced product which the sign told us it was 40% off the entire brand but she continued to tell us we didn’t know what we were talking about, it was just for that specific row of the product and wouldn’t honor the discount. I’ve never seen such ignorance or disrespect from someone whose role is to be in charge in my life. On top of that she let her adult granddaughter behind the register while she was supposed to be helping us which I don’t understand how that should be allowed.When I asked for the corporate number she must have decided to write down a fake number because when I tried calling I was told I had the wrong number.I hope they get more considerate people to manage their stores because this was appalling.I wish I could give 0 starsI encourage the real management to look into this further by reviewing video footage of the incident. We were at the store on July 29 approximately 4:25 pm and take the appropriate and necessary action! I would also appreciate someone reaching out to me after. Thank you.

Great atmosphere to shop and clean environment.

Very nice shopping there.i will go back.clean store.nice clothes selection.

Waited on line for 15 minutes only to be directed to customer service in the back of the store for an online purchase pickup. No signage as to where customer service was. Signage would be helpful before waiting in line and department signage. Customer behind me had the same experience with a return.

The store looked like it was going out of business because many of the shelves were almost empty.Walking into the store took me back in time when department stores were popular. Any item you need for your home and life were under one roof. There was even a beauty salon on site.I found a few good deals but I probably wont visit again. This store doesnt interest me.Customer service was great. The store was clean and well organized. The staff was helpful.

So peaceful, so relaxing, so beautiful, so needed!! Thank you for your ministry.

I love this store, but they just didnt have what I was looking for 😒

I really love this store. I always, always find what I go there looking for. Dress for a wedding, found it. Swim suit for a vacation, found it. New curtains for the bathroom, found it! If this store closes, I will be lost. The store is empty. This location was not supposed to close, but there is no merchandise. The shelves are bare (and I still found what I needed). I have been there three times since Christmas and its more empty every time. The curtains were a mess. The packages were tossed on a cart. The sale signs were buried under the merchandise and when I picked it upv to see the prices, it fell apart, and pieces fell on the floor. The plus size dept is very empty. Half the clothes as usual. No active wear in the plus size dept expect for a few clearance pieces, and theres usually a good selection. There were quite a few shoppers and I had to wait in line 10 minutes, so its sad to see the store so empty.

Picked up an item I bought from the catalog. Fast and easy pick up.

Nice store, friendly customer service reps. Bathrooms were filthy and soap dispensers were empty, which is inexcusable and unbelievable.

Nice clothing. Nice selection of name brands.

Nice place friendly work staff

Love those after Christmas Sales and the before ones. Godiva is tasty, the picture shows the actual chocolate pretzel on top of the pictured ones on the box. I found some really nice turtle necks for only $6.95 on sale from $17.00. Teresa was a very confident and helpful team member, I appreciated her help finding what I needed and made it a quick easy check out. Thank you Teresa

They didnt have a damn thing I was looking for in the store. Everything said go online. Why bother with a brick and mortar then!

Always have coupons. Love variety of brand names. Clean store. Friendly service.

Lots of product choices. The store was very clean and the associates were all friendly. Plus the ability to pick product from app and pick it up at store is a nice feature. Love the large clearence racks of clothing.

Very friendly faces and customer service is good!!

I have never met in my life so many people that are rude that work at the store I just stopped to pick up some sandals puma that run sale for 2499 and the cashier was trying to tell me that there were $35 argued with me and walked away and that was very rude I am telling you right now this store needs to close or they need to hire new people who dont have an attitude!!! I used to spend a lot of money at the store I would never spend another cent and I will tell all my friends and family to do the same

Very good! Definitely want to shop there again!

Great place to shop every one is very helpful and friendly

Great quality clothing

I really loved the items I bought along with the Sephora items. They were such great buys! The only thing I regret is the fact that I missed my mystery discount. A wonderful shopping spree!!!

I will never shop there again they are very rude the

Glad this location stayed open. Lots of great new brands! Shop JCP!!!

Usually have good sales and a good place to lose the wife...LOL. Most of the time if you forget a coupon, the kind and friendly cashiers would offer you one “usually”. I come here for all my jeans and dress shirts. Good selection and good price (when its on sale).

Very clean and good sales!

Got some great deals.

Would have been 5 stars but our appointment was at 10 and no one even came to open til 10:20... Other than that awesome experience... And i got a free print for my inconvenience so a solid 4 and a half

I wanna say thank you to Linda for helping me out thank you so much

I love JCPennys! Great prices, cute clothes, and everything for your kitchen and bath. This location was very clean, properly staffed wirh friendly people.

Couldnt find sweat pants that were thick enough,however, able to take advantage of seasonal discounts for something else.

Very organized very helpful staff found some nice deals.

Bought 6 tops on clearance. Less than $24.00 for all! Very cute and great price!!

Boughs dress for funeral. They have Great dresses

Fast and easy going service

Nice friendly people keep up the good work

Friendly associates, reasonable prices, good quality clothing for the whole family. Love Sephora.

Had excellent deals on winter coats it was their pre-black Friday sale

Found some awesome deals for my boys.

Thank you for continuing to have your dressing rooms open. I will continue to purchase all of my clothing there. At this point there is no logical reason for other stores to not have them open.

Love JCP

Short inventory. Need more help

After several unfavorable Kohls experiences, I have decided to make JCP my go to store. Its clean & friendly. The clothes brands are great. The racks and aisles are not crammed w/ merchandise. Last, they have reasonable prices!

My favorite area to shop I love Jcpenny

Learned today that this store is NOT closing!! Im so happy about this!! Love THE PENNEY!!

People were friendly & helpful

Excellent staff and selection for high and tall. Great brand in Foundry shirts.

Had exactly what I was looking for

J C PENNEYS has akways been kne of my favorite store. I really hate to see it close.

If you need to go to Penneys, choose the Brookfield location. Poor selection & the photo department was less than optimal

Very happy to shop at JCPenneys glad they were able to overcome closing the store excellent employees very helpful polite and friendly

The staff there are very knowledgeable and greet you like you are the only one. Witch is not true. There were a lot of customers at that store. I personally had to wait for maybe 10 minutes for a return. But otherwise it was all good👍👍👍👍

Got good discounts!

Great sales, able to stock up for Summer

Great experience, wonderful customer service.

Great selection of sales items. Cashier was new but did a great job handling my misunderstanding. I did apologize for my temper...this is one time where the customer is not always right. Management did assist the cashier with the pricing error.They were very polite and friendly and very understanding. Hope to see them on my next shopping trip.

I shopped Penneys bc they sent a flier, which included (substantial!) coupons. I couldnt find the items in the flier so I asked for help. Mamie was extraordinarily pleasant and helpful. When she didnt have an answer to my question she asked co-workers until she got a satisfactory reply. Flier was misleading... I delayed my shopping for a less busy day, but had no idea I missed the door buster sales. Mamie invited me to shop the store but to return to expedite my check out. I did look around: costume jewelry dept was an absolute mess, several areas, especially the front, needing to have the floor swept, and the mesh in the shopping cart I used had a giant hole in it. Ill definitely go back for the sales and look for Mamie in the housekeeping/linens dept.

I had a very helpful,, kind, friendly person check my purchase today. Her name was Denise. I like to add that she also was patient. I enjoy shopping at JC Penney

Wonderful store. great prices. got a lot of stuff on sale. you could spend all day in this store its that big. definitely going back soon.

Love it!

Cynthia at checkout counter was extremely rude. My total was 15.74 I gave her 20.74 was trying to explain I wanted a 5.00 bill back she snapped at me and was very rude. I will never return to this store again. Then she was yelling bye bye. How rude.

Theyve come a long way! Better clothes & the have Sephora inside the store! A-1 customer service. Easy ordering. Easy returning. Great prices!

Mens jeans were lacking in selection and size. You guys need to carry more of the most common sizes for men.

I enjoyed shopping at JC Penney as always!

Great! I must return the coupon handouts were outstanding, 40% off. I should have picked out more but I didnt pick it up until I was in the checkout line. I am going back you can believe that!

Also sterilizing wipes and hand sanitizer

Unorganized. My mom, sister, and daughter went in to look for dresses for a wedding that we were going to be attending. We were hoping to go to the dress area and just shop from there. But there really is NO dress area. There is a FORMAL/PROM dress area but we werent looking for that fancy. We had to go section by section to look through the whole damn store because there were dresses EVERYWHERE! it was very strange to see that dresses in certain areas of the store were side by side with blue Jeans and sweatshirts and then another corner, there were dresses next to Adidas and Nike ball caps. Put the items all together! NOT BY BRAND!!! It was such an unpleasant experience and took 4xs as long as it should have!

Nice summer clearance savings going on now.

Really like shopping at jcpenney but lately Ive been doing more online shopping its easy, but today it was a headache, my order was wrong, had to go in the store to get it right, also they wanted to charge more than the online price and to add insult to injury, my last order was there but they said it would be $8 dollars more to buy it in the store ! Really!!

A dying breed of stores. Somewhat like the Penneys I remember from years ago with a Sears twist to it.I dont know how long they can compete with online stores and the Walmarts of this world, but it was nice to try on decent clothing. Sale prices were okay but it is an expensive place to shop.Ill return but I can only afford nice sale items.

It has all your needs at fair prices, I have bought jewelry and watches at pennys, great looking and have great sales..

Found great deals online that I ordered for store pick up, which is NOT quick. It’s not at the front of the store, it’s all the way at the back... the front cashiers were not busy (some were actually sitting on the counter), the back pick up area was swamped with only one checkout person... a manager saw how swamped she was... walked away. I wouldn’t recommend the online order/pick up option.

Great deals

My 5yo daughter was treated like any other client. Care was taken to make sure both mom and daughter were satisfied. I made my appointment last minute because our usual place was booked and the back up was closed. They now have a permanent customer!

The store was fairly quiet for after holiday sales. Not much Christmas merchandise remained and it was still expensive. Christmas bath hand towels were still between $5.00-$7.00.

Still has a WONDERFUL portrait studio. A GREAT job and GREAT service. Thank you for making pics fun 😀

Fabulous shopping guide experience! ! Ms. MAIMIE rocks!! She was so helpful, and personable! Excellent! Kudos to her!

We had photos taken. 4 generations ages 95 to 4 months old. The staff was so patient with us. Would recommend them. We ordered the digital package with a Groupon discount was reasonable.

Love it, glad they are not closing this store.

I love that they had a big and tall. Im both and a lot of big brand stores do not have this option.

Arrived on time. Hair dresser took us right in. Explained how hair would look better with an indercut. 15 year old agreed after detailed explanation. Will continue to us this hair dresser. She is great.

Staff is helpful and friendly. I found EXACTLY what I wanted and needed. The prices are wonderful as well, SO many sales!

Liked merchandise and the store. Could use a few more employees.

Shop here! I find great deals everytime I go. The dressing room was a mess this time but it was black Friday

Love it customer service is great

I usually love this location but the shelves were empty in cookware. Didnt get what I came for but found some great deals on clothing.

Love this store! Lots if items you dont see everywhere else. Always something on sale worth buying.

Awesome place to buy your wife a nice dress for nice price 👍

My friends and i havent shopped at jcs for 22 years. we were really pleasantly surprised at this particular store, well stocked, clean and nicer than we remembered. clerks service, not good. we were actually wanting to exchange a gift for the same so we didnt spend any time shopping. there was a problem at the exchange desk. my friend bought a gift in hawthornes pennys but the M-falls clerk not know how to exchange merchandise from another store, with the receipt mind you. the clerk working with her also did not know how to do the exchange and was busy with her own customer. we had to go back another day. this third clerk also had a hard time so instead of exchanging, now we just wanted to leave since there was way to much time spent with untrained clerks, she offered a cash refund with a lesser tax amount. the worst part, this whole experience is hard to believe but not having the systems of the same company in 2 states not synced is unbelievable. we wont go back. unbelievable.

All in all its a pretty nice store! The selection is fairly good and the prices arent too bad either! Even the mens section, which most clothing stores tend to lack, is nice! I enjoy that theres a variety of services offered here such as a photo studio, a salon, a specific night-ware section, and a specific make-up section. For the most part, the store is kept nice and clean! The only thing I would say is not great is how sloppy the make-up area tends to me. The shelves in the mini-Sephora are covered in product and oftentimes its even splattered on the floor. If a little more diligence was put into cleaning this area, it would be A+!

Wedding gift shopping...cant share pictures😚

The employee, Teresa, deserves a MAJOR raise, my wife, daughter, and myself received EXCELLENT customer service, until all 3 of us were COMPLETELY 100 per cent satisfied. Thank you AGAIN Teresa for EXCELLENT CUSTOMER SERVICE!!!!😁😀

Wide selection, good prices and styles. Good service also.

I. Love. Place. John

Nice selection. Keeps me interested

Photographers were great. Would definitely recommend for others to go there. Drove all the way from st francis to have them do our pictures.

I love JCP! Great place to shopI always find more to buy then what I came in for.

Prices are a little high for what your getting.

Great store for household goods and clothing. Very clean and laid out very well.

This place is right in the heart of my errands. I absolutely love it. Wonderful Sales Associates.