We just leased a 2021 Ford Explorer Hybrid from Classic Ford in Me for, Ohio. We have bought several other cars from Classic, but this by far was the best experience. Scott Kidd and Todd Hagedorn were absolutely amazing. With there being very few cars out there, they went above and beyond to get me the exact car I was looking for. They found me a car that was 3 1/2 hours away and had to send someone to get it during some stormy weather. They wanted to make sure that I got the exact car I wanted. Everything went so smoothly and we are so excited to have our new car!! Thank you Scott and Todd!! We definitely will be back when our lease is up!! I truly recommend Classic Ford to anyone looking for a car!! Go see Scott and Todd!!

Thank you Andrew Buday for your excellent service!!! Love my new T &C

Classic Fords tactics are criminal. I had a shredded tire and my check engine light was on because the EVAP pigtail is damaged. I wrote both of these issues with the check engine code on the drop box form, asking for an oral quote on these.I get a call the next day, $210 for one tire including labor. $420 additional if I want them to repair the pigtail wiring. I passed on the wiring and just wanted the tire.I go to pickup my truck today, grand total was $397. The $210 plug a diagnosis fee for the pigtail. He said if I want the pigtail replaced, I will have that fee deducted from the $420.What a joke. I asked for an estimate before work being done. And what diagnosis? I provided the code and issue ahead of time.Completely shady. Last time I was there, the gas tank door wouldnt close. They said it was broken and I needed a whole new housing, $200. I declined. 15 minutes later and 1 youtube video and my gas tank door was fixed. The pin for the door was just sliding up too far.I will not be going back.

From the beginning, the team at Classic Ford was super respectful. Vince Iaboni, Eric Ashmore, and Justin Gordon worked with my situation and brought it to the best possible outcome. Could not recommend these gentlemen or Classic Ford Mentor any higher. Love my truck and will definitely purchase another vehicle at this dealership.

Professional, knowledgeable and management & employees go above and beyond to make customers happy! Great service department also. Love Ford!

I had the BEST salesman today. Vince was very knowledgeable, made my process super quick and easy! I’ve been driving fords for years and I’ll never go anywhere else. Still the best and most reliable brand in the biz and Classic has amazing customer service.

Ryan Clark 🌟🌟🌟🌟🌟He was easy to work with, knew lots of info about the truck, patient with our questions, and supportive of our decision. Highly recommend Classic & Ryan!!!

Loved the service that I received from Kyle and Jimmy great guys humble and laid back and very respectful

My fiancé and I just bought a new Ford Bronco Sport about a week ago and we couldnt be happier. Vince was absolutely incredible when working with us. Classic Ford was our first stop of the day and we didnt feel pressured to buy, Vince was very straightforward with us, and they left a great impression of the care we should receive when visiting other dealerships that day. Out of the cars we looked at, we couldnt pass on the Bronco and immediately went back to Ford after we were done at other dealers. We know we made the right decision choosing to buy from Classic Ford and would 10/10 recommend working with them when looking for a new vehicle. Thank you for providing incredible service.

Highly recommend Classic Ford and Andrew Buday! They made a potentially stressful build process with the F-150 very smooth. Great communication through out the process.

Love Classic Ford!!!! Matt and Kareem are AMAZING. Highly recommend 👌

I cannot thank Matt Vest and Vince enough. They were able to get me the truck I really wanted! I am a very happy customer and I would definitely recommend family and friends to go check them out!

Inquired about a Ford Raptor that was advertised on CarGuru for MSRP.No surprise this dealership practices the ole bait and switch marketing technique and tried to increase the advertised price 10k markup afterwards. I politely declined wasnt interested in paying above MSRP and was then asked if I would be a buyer at MSRP.. if so Come In Today!After already identifying their unethical business strategy did not feel confident in rushing down there to be hit with more gimmicks and glad I didnt.. Before I could even get a reply sent back, Bill Cheraso their Internet Manager had already sent back a very rude and nasty message saying GoodBye.I would stay away from any dealership who uses unethical bait and switch marketing techniques as well as putting incompetent workers in Manager positions that make it so easy to lose deals. OWNER should fire this clown!!

Excellent service. great deal, thank you Greg pike for a job well done!!!!

In early and out in record time no long wait staff always kind courteous and helpful!!

We had our 2013 Ford Explore in for service. Initially the rear brakes were suspected to be our problem so we had paid for the repair. After driving we still had same issue and the cost to repair for the actual problem was extremely high. The service Manager worked with us since we spent a good deal of money already and he brought the cost down where it was manageable to get repair completed. My hats off to the service Manager as I will be lifetime customer. Thank you!!

Ronald Laing was so helpful. I came in for an oil change and he walked me through the process. It was so quick. I love how easy it was. They even washed my car and everything. I really appreciate the help from everyone in the service center and this will be my go to dealership from now on.

Excellent service and my Ecosport at a really great price!

Greg Pike is the salesman to use. Excellent service.

Kareem and the team at Classic Ford was professional, prompt and fair with my pre-owned vehicle buying process.Highly recommend!

Current staff and great customer service!

Kareem was great! The entire sales process, even the financing stage went smoothly with no pressure.

Love this place! Matt Vest is the best! Lol!!!

Had a great time with setting up business with Mr. Dave Bruckman. A great man and extremely polite as well as knowledgeable. Thanks Dave

Great service department and sales staff

Friendly people, Sales persons very knowledgeable of vehicles and vehicles of different manufactures. Gave a nice appraisal. Would do business again.

Great experience on buying my truck Javier and Russ took great care of everything

Awesome! Free loaner SUV while they fix my broken rear window! I didnt even buy my Expedition there. Class act

We are happy to report that we have now purchased our 4th vehicle through Classic Ford. I feel they have always treated us fairly and promptly and this time was no different. We had no issues and when we picked it up, the salesperson didnt rush us or walk away until every question was answered.

Great service friendly knowledgeable staff very clean

I just bought a Ranger from Classic Ford. I really like it. Greg Pike was my salesman. He was a great help. He did everything he could to get me a great deal. He showed me everything about the truck, set up my phone, and showed great patience. I`m very happy. Thanks Greg.

Started my new vehicle purchase online and within an hour I had a detailed quote including trade value and monthly payment on my new car. I set an appointment time for the same afternoon and was met by a friendly, knowledgeable staff that had me in my new car in less than 2 hours. 5 stars would definitely recommend!

Kareem was a great salesman. If you are looking for a new truck go and see him.

Did a good despite not being able to.fix the leak right now

Have done business here for 3 years with positive results, today’s “Works” oil change took 1 hour and 45 minutes and it was not busyNot sure why, never taken longer than 1 hour before, frustrating

Great sales service from Gm to Finance and everyone in between.

General Manager Scott Kidd obtained a vehicle I desired from another dealer 50 miles away from Mentor and provided a fair price for my trade-in. He completed the entire transaction with assistance from Kareem Young in a matter of hours and delivered my new vehicle the same day. Great service!

Fast friendly service department.

I just leased a 2018 Ford EcoSport 3-9-18. I cant say enough great things about the recent experience I had with Classic Ford in Mentor. I will try to keep it short. Zach Alicea was OUTSTANDING! Being an A-Plan customer and receiving a substantial discount, I expected Zach to do his job, sell me the car, and move on. Because the car was new to the market this year, they were hard to come by. I wanted a specific Blue Candy color with a specific package. This specific car was extremely difficult to find. Based on the amount of communication I was getting from Zach, I could tell that he was trying way above and beyond I had ever expected.Zach made sure that everything went perfectly for me and it did! From the moment I walked into the dealership, I felt like a queen! I felt as if I was the only customer in the entire place. Zach made sure to introduce me to everyone involved; insurance, finance, service, etc. I am a loyal customer to Classic Ford in Mentor and have always had good experiences. However, this most recent experience I had there was PHENOMENAL!!! Thank you so much for making me queen for the day!

Javier Gil is the BEST. Look him up if you are looking for a vehicle.

Professional operation from the incredible campus, to the cleanliness of the sales and service areas, efficient computer inventory system, and well-trained sales, management, and financial staff. I also appreciate the zero-cheese commercials.

First off I want to say that the sales side of Classic Ford is FANTASTIC. I absolutely love their sales staff and the service they offer. The short side of this dealership is the service department. I have had 3 bad experiences with their service department. The first being that they stripped the lugnuts while rotating my tires, which caused me to have to replace EVERY SINGLE LUGNUT. The next issue, I had checked in for my oil change appointment and sat in the waiting room. After 3 hours I went up to the desk and asked if my car was done. The lady at the desk (who was different from the one I checked in with) had no idea where my car was. After 20 minutes of that poor girl running around she found out that the girl I checked in with had decided to leave without informing the shop floor my car was even there. So I had sat there for 3 hours already to find out they had not started on my car because someone was in a rush to go home. The most recent, I made an appointment online for 3 p.m. on a Saturday. I came in and checked in where they guy at the desk rudely said they close at 3 and to not make any more appointments online. He found someone willing to do the oil change and cooled off when he came back, but overall was still rude. I hope they iron out the issues in the service department because it truly drags this dealership down.

Great service and go out of their way to help the customer

As always, a positive experience at a Classic dealership. The team, Hugh and Russ, took wonderful care of us. Very happy with my new F-150.

Service and quality was impeccable. Totally recommended.

Overall pleasant experience. They were very helpful and friendly. Received timely responses from them via email, telephone, and text. The online listing was accurate as to the vehicle for sale. Upon arriving at the dealership, the truck was ready for us to inspect and test drive. I would definitely recommend this dealership.

I did my car shopping online, received a quote on my trade, the next day I looked and bought my car, Kareem is a good guy, explained all the features and kept the ball rolling and was all done in no time

Spent 1,700 on new alternator, battery, belt, labor.Dealer did not hook up the turbo blow off valve return line and my truck was sucking in dirty air for 500 miles.I hope that they did not leave any other surprises for me to find!

Is good place for my car

Javier has been an amazing help with my new lease. Hes incredibly patient in addition to being a really nice guy.

Fast, friendly service and top-notch people

Todd was excellent, extremely helpful and transparent. He definitely went the extra mile for us. Easiest car buying process I’ve had.

Great customer service in the Service Department but I ended up spending 4 times the initial quote! And just before the holidays... Ugh.

Very friendly, knowledgeable and helpful. Answered all our questions patiently and gave us good insight into the features. All this and got us a really good deal too.

Always have a positive experience when dealing with Classic Ford. I leased a car from them last April. Unfortunately the car has had some issues and has needed to be brought in for repairs and maintenance. The staff was courteous and efficient at their jobs. My car has been ready in a few days each time. They have also provided me with a loaner car thats the same make as mine, which is greatly appreciated.

The service department at classic ford of mentor was not as helpful as they should of been when working on my vehicle. I was not kept in the loop with anything and every time I had to call to find out what had to be fixed they were very low key with me and felt like they were not giving me the information need to correctly understand what was going on with my vehicle. I was also told of the start time of working on my vehicle and when I called the next day to fleet an update, I was told they just started working on it for real this time after being told it was started the day before. I give it a one star because of the fact the only good thing about my experience was the representative helping me check out was more helpful then the person I had been working with.

Great Experience Every Time! Kareem Young and Scott Kidd are Awesome.

Truly satisfying! That people there are all great I can’t thank the salesperson enough for his hard taking the time to help me get the car I desired. Definitely recommend getting a vehicle from them great condition and quality. Ask for Bryan Mendez for great experience

Just purchased my fourth truck from classic. Lance is easy to communicate with and service is always exceptional. I will continue to use classic as we buy more trucks and build our fleet.

We had a great experience at Classic Ford, very straightforward and honest people. Vince was very nice and took good care of us. The physical dealership was very clean and very efficient. Would definitely make the trip to buy another vehicle from them.

Vince was great to work with. Very professional, patient, and not pushy. Highly recommend and we will be loyal customers here.

This was our first scheduled maintenance check. The only thing checked was the oil and wind shield washer fluid.Anti-freeze was below minimum. Brake fluid was below minimum. Neither was stopped off

These people are great. Always helpful, always accommodating, and they do quality work. Im thrilled to own a Lincoln, because the service I have had at Classic has been exceptional. From desk staff to management, to porters, Ive not encountered a single person who wasnt fantastic. Love this place.

Excellent Service today.

A GREAT dealership to do business with!Very satisfied.

Always an excellent experience coming here. Kyle has been the service rep last two times and helpful, happy, friendly. They have accommodated my work schedule and have always gotten me in and out quickly. Thanks!

This was at classic ford ! Had an appointment, it was an hour before they brought it in. 3 hours later, they brought a diagnosis. $1,200 to fix truck. Took it to Freidman auto. Next day fixed $380.00, some one unplugged my 4 wd. Someone was padding the bill !!! 😞😠😠

Just bought a new Mustang from Classic Ford. What a car and what a great experience. The salesman was friendly and knowledgeable. Hats off to Brandon and Mitch! All the people at Classic are professional and so helpful. Got a great deal too! I’d recommend Classic Ford to anyone!! Thank you!!! I love my Mustang!!Rhondi Bieshada

Two bad experiences here..My 2017 Escape had the spark plug weld itself in place due to a crack in the engine block that allowed coolant into the head. Ford has a tech bulletin on this exact issue. Does would not cover anything since it was 8k over the power train warranty. They first quoted me $8k to fix but reduced the price to $5k. This was all rediculous for a 2 year old car with 68k mi on it.They had my car for 12 weeks before it was complete.The rep wouldnt answer any communications until he needed the loaner car exchanged.Now my wifes fusion has several recalls and one actually affected it, so it needed to be towed there. No charge to repair and cover the warranty work, but they charged me $100 for it being towed there. Yup, thats it, a Benjamin for the fact a tow truck brought it to them.The wifes car has already been traded in on a new Camry.No more Classic, no more Fords.

I recently bought my son a used car from Julia White at Classic Ford and I would like to thank Julia and the sales management team for all their help in putting my son in the right car for him. THANK YOU !!

Very friendly service and does a great job

Recently purchased a new f550 and the experience was amazing. Scott the manager and Kareem the salesman are the best

I lease or purchase all my vehicles at Classic Ford. They all are very professional and helpful. Looking forward to 2022 for my next vehicle at Classic Ford.

Got a great deal on a truck. The salesman (Kareem Young) was extremely helpful, polite and efficient.

Kyle is such a helpful and polite young man. Ask for him when shipping cars.

Eric Hull did an awesome job again! Hes taken care of me and my business for 16 years. Never once has he not come through with the best deal and quality service. Truly a stand up guy in an industry that has a lot of shady sales people.

Have been dealing with Classic Ford for about 30 years. Great service, friendly and usually quick. Very nice waiting area with a nice selection of beverages, snacks and large TV. Wouldnt want to go anywhere else!

I have purchased several cars from the Classic Auto Group. I recently leased a Ford F-150 from Classic Ford. The truck is exceptional with many nice features and a good look. My good friend Anna accompanied me to the dealership and introduced me to Kareem. Kareem is a very thorough, professional, and efficient salesman. We negotiated a good deal. It was a pleasant experience and the finance manager did a good job of explaining all of our options. I highly recommend this dealership.

Wasnt happy with service this time around. Didnt do anything besides give me a high estimate and told to bring back.

Welcoming atmosphere! I have leased two cars from this dealership and find the perfect care for me both times! I felt no pressure to make a decision at that very moment, but at the same time, the incentives/rebates were too good pass up. Service and financing departments are very helpful as well!

A first class dealership in all areas. Jim Brown jr is a man of integrity and keeps his word. I am beyond satisfied with Classic Ford. Kurt in the service dept is one who follows through to the end, making sure the customer is completely satisfied. I am not usually one who likes bigger businesses, but have more of a little guy preference when it comes to businesses. But Classic Ford raises the bar, making you feel important and appreciated. They have not only earned my business, but won my heart as well.

This was my first experience at this dealer and I was referred by a long-time friend. I have been buying cars for 30 years and this was one of the best deals with no haggles. The salesperson (Julia) knows her cars inside-out to the last option detail. They are completely transparent sharing all pricing/discounts from the get-go without any baloney. I would highly recommend Julia and this dealership, and I would bet that all of the Classic family of dealerships are the same great service.

Just great

If you are shopping for a Ford. Go see the crew at Classic. You won’t be disappointed. Make sure you ask for Kareem. Such a genuine person who Is very knowledgeable of the product and fun to work with. The team at Classic including Bill and Russ make it a fun and easy experience. They just aren’t like a “typical” dealer. Make sure you ask for Kareem. You simply won’t be disappointed.

The place to shop for a new or used car is Classic Ford/Lincoln. My salesperson, Jon Black is very courtesy and his follow through is flawless. I truly recommend him for your next purchase or lease, try him you just might like him....I did. Enjoying my New Nautilus... Thanks Jon

Marc ezzone was awesome and helpful. On the other hand, the company and sales manager of classic ford needs to go back to school. I swear they dont know anything there talking about. Probably dont even who what a car is😂😂

They did a fantastic job as always. Great people, great service. Very professional. I would highly recommend.

Professional Rep. Top in the Country

Great day!! Happy to have been Ryan Whites first customer he was great and so was everyone else. We love the escape !! It runs great and is fun to drive. I think Ryan has a good future as a salesman, he knows the cars well. We liked him right away. 5 stars for him.

Classic group are scam artists. They will not negotiate fairly especially on end of lease if you want to buy the car you leased. Finance people are crafty and will have you sign papers before filling in all the required information and then put a larger dollar amount in place of what was originally negotiated. Buyers beware!

Very happy with the service they did everything they could to save me money dont be afraid of a dealership its the best way to go on serious issues I would remember them to anyone who asks . They have some very up to date equipment good job classic the auto campus is top notch.

I had a great experience buying a new car from Gregg Pike. The transaction was easy with fair up front pricing. I didnt get any pressure to buy the vehicle on the spot and there were no dirty tricks, like holding my car keys hostage. Everyone went out of their way to ensure I had the best financing. Well done!

This dealership is all about the class a d they treated me like a queen.

Picking out and picking up a new truck was never easier even with the extras they had to install for me. A smooth and pleasant experience! I have bought here many times before and that says it all. Why would you go back if the process was anything short of great?

Great experience buying my new explorer.. Matt,Kyle,and Matt are very knowledgeable, professional, and friendly...recommend this dealership if you are in the market for new or used car.

I had a great overall experience that was simple, quick and got me what I was I was looking for! Ask for Kareem!

Purchased my Lincoln from them...so far so good.

I love my Mustang.

How easy was this! Joe was great to work with. Two visits and we were done. First visit: he had the models in which I was interested ready for test drives. He knew everything about all cars, even though they were of different brands. I received all the information needed to make a decision and was completely comfortable placing an order.The car was delivered as promised; the correct model, with correct equipment. Joe, again, went over everything: operationally; loan payment information; titling and registration; etc.I couldnt be happier. This is the second vehicle purchased from Classic; the other was a Hyundai for my wife. Same great service both times. I have absolutely no regret going to Classic, and look forward to a long relationship with them.

I worked with Justin Ales at Classic Ford, and he did a fantastic job. Paid attention to every request, found the exact vehicle I wanted, go it to the dealership and made sure everything was perfect! All of the staff we worked with were professional and efficient. Justin, Ill be back for my next vehicle.