I would have given my visit 5 stars if the selection would have been as good as the customer service. I was lucky to find one dress shirt that fit - lots of empty shelves.One employee was kind enough to measure me to ensure I found a shirt that fit.Unfortunately, the mens shoes selection was similar to the mens dress shirt selection. Just not much to choose from right now.
Nice store. Friendly, professional staff. Monique in particular was extremely helpful. Beautiful displays. Lots of merchandise.
My cashier Jordan was so helpful in finding me deals for the items I shopped for. Her customer service was amazing and made my shopping experience very pleasant
My wife who has been going to the Merced Salon has nothing but high praise for their staff. She is most appreciative and cannot be any happier with Maria who has been doing her hair for over a year. She will even wait and only schedule with her as much as possible.
Only had 2 registers open! Went in their grabbed exactly what I came for but ended up not buying anything at all one register had a line and the other had no line but was taking their sweet time some of us don’t have time to be waiting in line we just wanna buy what we came for and go about our day
Very clean. Not a large store, but convenient for locals. Selected items are limited. Need more up to date styles for younger youths. Great discounts.
Went in to take pictures with my family today at 6pm i loved how the photographer had the patience and knew how to make our kids smile i forgot the ladys name but she definitely knows what she is doing
Great store with Sephora in it. Very cleanCould use a few more attendants.
Clean and well stocked. Lots of great sales and styles to choose from.
Good deals on mens clothing
Excellent customer service! If you want good deals JcPenney has them
Having a sale today 8/7/21 for how busy it is, the check out lines are moving fast. Not really waiting long at all.
Jcpenney Salon was absolutely a success! Thank you very much Maria for my hair cut and style.
In desperate need for a dress for picture day tmrw…and they somehow lost the only dress I liked-
Love loved Prisalla!! She is the best I had to go 2 times to pick out a engagement ring 1st time my partner got it they didnt have my size 😔 2nd time ordered it took for ever! Once I got it I didnt like it 🙈😩 3rd time I went in I was praying I would find the one and a size that would fit!!! This Gorgeous worker Prisella in jewelry!! She knew what I wanted! My style anything!!! She told me what she had and what I liked right away!! AMAZING WORK Prinsalla!! Thank you!!! The best guest service I got at Jcpenney ❤❤❤❤
This store is always clean, the employees are usually friendly & helpful! I came here to get baby clothes for my cousins baby shower & did not leave disappointed! The quality of their clothes can’t be beat & they have a wonderful baby selection. They tend to have sales often & coupons in-store & online to save money! I bought Got all of this 50% off & used (2) $10 off coupon which made the total be $2.13, no joke. This is one of my favorite stores to shop at year round.
I jc penny, always have sales.
Great shopping. Always some kind of sale going on.
Always need the big and tall section.
Great customer service
Great deal on my new hat, shirts shoes socks takes the line out of it check out quickly. Thanks JC
Great place to shop. You can find a lot of great deals
Bought a beautiful silver sparkly dress
A decent store. Some employees are nicer than others but Ive always found what I needed.
Up and running and low population good spacing. Dont go if you have covid.
Cute clothes, cute jewelry, and love the makeup.
What I love the most is that they have really clean and organized
Great as always any where
Had a female employee follow me the entire time made me not want to spend a penny there so I went elsewhere. I felt like running out with bunch of merchandise since thats how she was treating me. Next time let the person commit the crime before you judge them for it. Never felt more racially profiled
Busy for the holidays, looks like theyre doing a good job monitoring the number of people in the store at one time. Aside to the mens pants section being all disorganized. Still considered a good store to shop at.
Big box store but they had what I wanted
It was good.
Not much of anything there. Really empty. Covid-19 really has made an impact on society.
I went into Sephora and Adrian and Samantha were absolutely fabulous and helped me find exactly what I needed I will return!
Its a nice store it has everything you need from grown-ups to childrens
I specifically went to shop for shoes. There was no bench for me to sit and try on shoes. Im having to hold on to walls to balance myself.A very awful experiences. I was not comfortable therefore no shoe purchase.
Very limited on clothing due to pandemic, however they were very helpful and helped find and fit my needs.
I had no choice but to go there. She listened very well to what I wanted, which was an asymmetrical cut, simple. What I got was someone who had no talent. Dont they have to go to shows to keep with trends? I dont recommend going there.
Our Merced store is very nice. I would like to see things kept neater, but I realize they dont have as much staff as the used to have.
Bought pants and a blouse!Very good service!
Good store to find dress clothes for church.
Found what I needed even though the mall was very sparse.
Just great.
Enjoy shopping here and online, theyre good quality store
Nice jacket on sale ..nice staff.
Yvonne is the best! Cut and beautiful color. I love it :)
Great with great customer service, mens wrist watch department, just ask for ILENE!!!
Great value and friendly staff. Love the selection and rewards program.
Store was a total mess!! Associates couldnt answer simple questions about what I was looking for which forced me to rummage through the piles of clothes to try to find what I was looking for. Totally frustrating!
Great products great prices nice people
Clerks were really helpful
Even with the pandemic going on was able to find what I wanted right away. Everyone was very helpful.
So happy we still have our JC Penny.Hair salon is the best.
Great place to shop and prices are greeet!
Didnt find what I was looking for.
One of the last places to get good quality big and tall clothes.
Ok no help bit messy
Great sales
Very good prices
I like to thank Cassandra I believe that’s her name, she assisted when I ask for assistance. Very knowledgeable about make up and was able to help me find my corrected color foundation. Thank you!
Cleaning store always good people great customer service inventories a little bit low because of Wuhan Virus
Got a beautiful dress for my sons baptism. 50% off..
Love this store
Always has great sales...hope it doesnt close.
Great JCPenney. I was picking up an online order and even though there was a simple mistake the fixed it in a quick and orderly fashion.
Sale person was very helpful when returning an item
The Sephora team provides excellent customer service
I was greeted as soon as I entered the salon. I didnt have to wait to get my hair cut by Yvonne and she did a great job. She asked me how I wanted it and did it. Im definitely going back to her again.
Great place. Always great deals, and doesnt have nasty looking customers like some stores.
Always good sales and well made clothes for the price.
Still a great atmosphere even in this pandemic time. Lots of sales.
Most of their staff is pretty friendly. I like that for the most part everything is pretty organized. I was tricked into thinking they had my size pants but it turned out they were just hanging on the wrong hanger. All in all I like seeing what deals I can find here.
Always clean, roomy and professional service
My family has bought almost all our clothes at JCPenney for as long as I can remember. Sometimes, I feel like I want to check out more popular stores, so I go in and then I see the prices. Paying twice the price for pants or shirts, is not something I can understand. I really appreciate the quality and prices of JCPenney clothing.
Like buying jewelry here. Great picks for great prices to give as gifts. Clothes, Ive found a few things but Im picky on my styles.
If it wasnt for the help and advice from an employee named Autumn I would have had a vary hard time locating all the items I was looking for in my add. She also went out of her way to locate a shopping cart for me & my husband Jesse. She made it very easy to cart around all the gift we purchased.Thanks Autumn
Very polite, very helpful, and efficient. Today I shopped in the Petite Womans department, the teens (for my granddaughter), and the linen department for bathroom rugs. Very pleased with the bargains I found.
Good deals 👌 👍 👏
Lovely department store! Love it. Especially when they have 50-70% off
Love Jcpenny portrait, been a member for 4 years a Lucy and Jacob really know how to capture the moments and make a long time of memories.
Friendly people behind counter and register.Questions are answered and if products not on floor, the store will order for you.
I was there about an hour after the store opened. After some help from a clerk I was able to locate item I was looking for. The merchandise was in a mess. It was very hard to find the size I was looking for and I was looking for several of the same item in different colors. Think of hiring staff to work nights to restock, fold and put things in order so when you open for business the next day everything is good to go. I was able to purchase several good quality items at a good price.
Its the oldest and last department store in town.Will be missed and soon gone .70 percent off every thing now.
Great customer service employees were nice good sales . Was able to find what I needed with employees help.
I just appreciate the way they cater to any different ages and style trends
Found awesome deals on regular priced clothes and even better deals on the clearance! Got awesome coupons being a card holder! Always pleasantly suprised with the prices when I go in!!
I can order my size and still get the sale price when it comes in. Awesome!
Nice place. You can wander around and look at stuffs as long as you want to without anyone bothering you.
Very well maintained. Friendly helpful people.
Lots of nice clothes now that Sears moved out. I like their big & tall section, so that I can find shirts long enough.
Great clothes at a great value clean Store Friendly people always willing to help
Love this place. Great sales on clothing. And sephora is my go to.
Lots of great sales happening and staff were extremely helpful telling customers more ways to save!
Selections are minimal for Big & Tall men. Not everyone wants to wear skinny jeans. Just a thought!
Service was fast and friendly.
Love JC Penny. Good prices and great people! Well, a little expensive, but hey. I still like the place, makes me smile!
Seems like it one of the Last ones that you cam really relate to a MERVYNS, GOTTSCHALKS type department store
Great bargains if you catch sales at the right time of the year. This particular used to be wonderful but has gone down hill over the past couple of years.
Rude customer service