Excellent experience at this store picking up my new product. The professionalism and service was top notch. Big thank for all the help I get ever time I stop in.

Busy, not too long of wait. Good customer service. Knowlegable. Kudos to Brandon👍

Anthony was so helpful and kind. He went out of his way to help me when he didnt have to. Unlike other workers from Verizon or T-mobile, who would just send me home with my issue and have me figure it out on my own. So I cant thank him enough for his help today. He earned this 5 star rating. We need to show more appreciation for these guys because thats how we support and motivate them.

I went to this location and was thinking about getting a new phone. The guy helping me took the screen on my phone and broke it by accident. I decided I didn’t want to buy a new phone and asked if he could replace the screen he broke and he said no he couldn’t because I didn’t buy it at that store and he couldn’t find a receipt for it. I asked him to help me figure out how to replace my screen and he wouldn’t help me and told me I could just figure it out and call customer service. They never replaced a screen on my phone that fits or could order me one that fits my phone.

Only 1 salesperson in the entire store on a Sunday afternoon and no other customers besides myself. Thought maybe they need to do some advertising or go out of business.

Employees are very helpful, and willing to help you with whatever your technical needs maybe. Never had a bad experience.

I came in today and had very impressive services here with Anthony. He is so helpful, knowledgeable and patient to get your problem resolve. Thank you.

Other stores I have visited want to upsell on services. We were having issues transferring to new phone. These guys helped tranfer to a phone we owned. Great store! Will definitely go back to this place when need help.

James is a very knowledgeable person. A different atat store treated me poorly so coming to this store made all the difference in my business with atat. If you go here, I highly recommend James for the job if you want an honest smart guy to help you.

I called the national number for AT&T and had all kinds of trouble adding on a line. Luckily I was near an AT&T store at Mesa Riverview so I stopped in. I was very fortunate to run into Anthony at this store. Although He was very busy helping others at the time, He was very efficient and extremely knowledgeable handling my concerns. AT&T should feel very fortunate to have him representing them. He turned my attitude completely around, thank you.

They are wonderful! James was very helpful and knowledgeable. Great service!! Thank you!!

The person I spoke with was very helpful. I needed to fully understand the process of getting a replacement SIM card for the purchase of an unlocked phone. Although I cant remember her name she was very knowledgeable and explained the whole process to me. Great, friendly service. I hope it extends to all of the other employees who work here too.

Anthony was truly one of your best reps. As his patience and knowledge is mat hed by few. I am trying to talk him into coming to my company but he has a goal of being your next district manager. You should look into getting him there.

This store is really great on customer service! Will hooked my significant other and I with a great plan! Made it so easy and fast! Karoline was also there to make sure our devices were working properly before we left the store! Very patient woman! They do a really great job over here.

I went in to change from Sprint and they were all so helpful. Dayton and Anthony helped me get new phones and even keep my numbers!! I definitely recommend this location!!

Whenever we have to go there its always because something that Id missed & was super easy when shown how to do itAwesome amazing and available for assistance

Went in today for a new phone line and lots of questions. Dayton was very nice, patient and helpful. Made everything very smooth for us.

They were running a promotion buy one phone get the second one free. Two months later we realized that we were being charged for the second phone. When we contact them we just keep getting the run around or the store managers email. The employees tell us that they cant give the managers number out but, the manager never contacted us or responded to any of the emails. I would recommend going to the corporate store at Tempe marketplace.

Dom and James are superstars! Within 2 hours I had switched from Verizon and gotten a brand new phone. I can’t thank these guys enough!

Wow. amazing interaction at this store. Reps knew what they were talking about and made sure I got the best deal. They were honest, and courteous. Best experience.

Braydon and his team are great. Very patient and kind. They genuinely care about their customers and will go out of their way to make a difference. They are sales people you can trust.

Went in to switch providers. The process was quick and easy. I definitely recommend the team here.

The employees are nice, they are not very busy early in the day. Convenient location with lots of parking. The staff seem very knowledgeable, it is a certified retailer.

I was planned to start a pre-paid account but manager Anthony started a post-paid account instead and told me to pay all fees for the post-account that I didt want at the beginning. $135!!!

James was very helpful w getting me added to my fiancé’s line. He is very friendly and knowledgeable!!

I came in with a few questions and James was wonderful aswering all my questions and offered suggestions for what could be helpful. Great customer service. I would definitely come back to this store!!:)

The new manager and staff at this location were awesome! They are patient and have always been a pleasure to work with. At times they are busy but always go the extra mile for you. If you want people that care about you, then I would suggest going to this location.

This place was very professional, helped me through my phone buying experience and was willing to explain things to me in greater detail. braydon (manager) was awesome and I would recommend this store to anyone!

James was very helpful setting us up with new phones and plans! Highly recommend this location.

VERY nice employees at this location, (especially compared to the Tempe Marketplace location *shivers*) Shout our to William and Braydon. William set up our upgrades and even thew in a free phone case, and Braydon answered all the questions when I had to go back a second time because I wasn’t figuring something out (I’m not the most technology inclined person you see...) I definitely recommend this location.

I recently sign up for at&ts online promotion plan, however the sim card was lost in the mail. tried going to the at&t store in tempe market place, and i was told that they are unable to help me because the plan i sign up was an online only plan. i went to this store this morning, and Anthony was the only one there took care of our problem as well as two other customer. He offered great help and solved all our issue with the plan we signed up and even got our phones set up in store instead of waiting for the sim card to arrive in the mail.

James was very helpful. Got some great ideas. We will be back.

I came into this location to get myself a phone and the gentleman that came up to me basically threw a credit check at me and proceeded to the next customer after pointing at a table to sit at while walking twords the new customers after the uncomfortable fifteen minutes I waited I proceeded to leave and needless to say I walked down to tmobileand walked out with a new phone within fifteen minuets if anything at least do yourself the favor of going to a better location

Team here is great, if you are looking for a store that you don’t have to wait a long time and get great service this is the spot

Great customer service. The associate helped us out, even though his computer was giving him issues, (It must have been frustrating for him) but he was very kind and professional, got the new phone and am a happy customer.

James souhan is a lier gave false monthly price just to get u in! I dont recommend doing business here! if i could leave no stars i would!

At&t mesa riverview store and sales representative James Souhan worse store hands down.Was told 1 price and my bill reflects double that.I wouldnt recommended att to anyone,a corrupt store and business.will be losing this service along with direct and anything associated with at&t.

Ive had issues with my voicemail and hotspot since I upgraded my super old Nexus 3 to a Moto Z, and nobody could figure it out, probably because I always buy unlocked sub $500 phones. I went to the location at Tempe Marketplace, and whatever they did didnt work, even though they swore it should. They didnt seem very interested in spending more than ten minutes trying as well. Customer service also wasnt able to help me when I called from home: same issue with them saying it should work, hanging up, and it doesnt. I was super disappointed about that, since I pay for the hotspot feature and I kind of need voicemail when Im applying for jobs.So I swung by here just to give it one more go. James was super helpful and fixed everything, even though it took about an hour to fix all the network settings that were wrong. Nobody tried to hustle me out of the store or anything like that because I wasnt buying a new iPhone, or insist it was a super easy fix that I had to tell them I had tried but they wouldnt believe me (not all customers are tech dumb, some of us have actually tried troubleshooting it ourselves). Im really impressed with the the help I got. James made sure that everything ACTUALLY worked instead of insisting it should and helping someone else.So, now I have voicemail for Christmas. The only way I could be happier is if AT&T could flex and make the places I applied to actually call me.

James took care of activating our new iPad on AT&T quickly and easily! Very impressed!

I wouldnt know about all of the staff because only one person was working with 5 customers... regardless of clear lack of employees... the staff member I spoke to seemed great and genuine. However he kept insisting this DirectTv deal and said multiple times Its completely free for 10 months and you can cancel after without charge. Youll get $300 credit towards your bill and a $200 reward card. Now I didnt understand why they would offer free DirectTv and repeatedly asked what I would need to pay for in the future for this and he repeatedly said nothing. Thinking I could trust the phone company Ive been with for 10 years I had fallen for this scam and now I have horrible TV connection that i have paid $200 for thus far. After calling the store and speaking with the exact same employee who remembered me, he was confused and stated again that it is supposed to be free. I asked him for written documentation of this in an email and its been 2 months since that call and I have not received anything. I hadnt realized AT&T is so focused on sales that they are okay with scamming their customers. Now 3 months in, DirectTv and AT&T call center reps have all given me completely different information and though it was originally stated that I have a 12 month agreement, that has been magically been changed to 24 months. I dont write reviews and I work in sales in person and over the phone, it baffles me that any company is okay with conducting business this way.

Just got off the phone with them, their whole trade a phone in program is a scam.You give them your phone, they tell you how much it is worth, and then they DEDUCT it from their switching rebate. That whole Up to $600 to switch to AT&T thing, yeah, minus the costs of the phones from that.Yes, they CHARGE you money to take your phone away. They say It is in the fine printThats called stealing.Stay away.

The clerk was much more attentive and easier to work with than the customer service line.

Very helpful, but low pressure to buy, I like that.

Good service if you have AT&T. If not dont bother, cheaper to buy a phone elsewhere.

Very good Service. Representive spent an hour and half trying to fix issues with my phone. She was determined to help me out. She called the Warrenty Dept. It took her the time yet all issues where resolved. I would go back to this store anytime.

Braydon sanders was an extremely good to work with! I will be coming back!

The service does not exist at this location. We walked in and the lady said hello, and that was it. We ended up walking out.

Helpful at first. Nonresponsive later.

If you like to get robbed and lied to this would be the perfect place to go to! The manager at this store is unprofessional has no knowledge of what he suppose to do!

Whatch what you do here! They do not provide True 4g internet. After like 5 or 6 Gigs, you get what is called throttled for the rest of the month. I switched to Metro because they give True 4G for the month.

It was the worst experience ever they called the police because they couldnt find paperwork . That I signed. Will and the manager are thieves PPl dont go

I love At&T on Ray road

I was in and out. Best customer service

Always received good service at this location

Three two male employees were dumbfounded by my need to return an item Id received via corporate. They were not pleasant people.

Horrible experience buying a new phone. People that work there really dont care about much.

I went there today 7/15/18 the hrs said 11-6 i got there at 12,35 they were closed all lights on inside parking lot empty no note on door as to when they were going to open. Very dissapointing considering they were supposed to be open and they were closed should have had a note or something saying will return but had nothing. no respect for customers..

James is the best! Get set up on a new plan/phone or he will help with your issues..

Crooks! Went in to purchase a tablet for an existing line and they started a new line and didnt charge me the discount price that was offered when opening a new line. I have gone back 6 times, called, and emailed the district manager in an attempt to fix the issue and am constantly blown off. They are not helpful and they are liars, do not go to this location or to any other location owned by this franchisee.

The person who assisted me was dishonest about buying back a phone to put tears the new phones and services I would be receiving until the transactions were complete

Best AT&T in AZ! Best customer service!

I came in because I needed to switch my phones. They helped me out and I watched football while I did it.

Spent a long time getting authorized users added then turns out nothing was added. Want to spend 2 hours at a phone store? Come here, otherwise go to the one in Tempe and get stuff done in 1/10th the amount of time. Lady can not get a hint when youre in a rush

Those guys really helped me out!

Very knowledgeable and helpful

Amazing!!!! Made the switch quick and painless!

Great staff!

Best company

Never been there

Great people

Theyre helpful

Slow service

Fast Service

Excellent service!!!!

It sucked