I walk in on a Friday to pick up a large order of baseboards and trim. Im there about 4pm and store hours says they close at 5pm. Im waiting for the old man to finish talking to a customer. I hear them talking about stuff not related to business. Made me wait 15min hearing that nonsense only to tell me they have no one to pull inventory from the back. WHY ARE YOU EVEN OPEN THEN???. I ended up going to Discount door and trim next door at the corner. They actually had workers working. I should have read the reviews before even going to this place.

We were recommended to try this store out from a friend and were so thankful we did. We worked with Tobin, who could not have been any friendlier and helpful than he was. What a pleasure of an experience. Ill be recommending this store & Tobin to anyone that ever needs trim or doors on their homes in the future!! Great job!!!

Absolutely the worst customer service! I ordered corners for my baseboards and unfortunately not all of them worked due to my builder pulling some tricks. I called the store to see if I could return the ones I couldnt use. Tobin answered and we discussed my situation. He did not give me a straight answer on whether they would do anything but did tell me to come in to the store to talk about it. I explained to him that I did not live close to the store and asked if he would be at the store. He said he was heading out on a delivery so I asked if there was someone else I could talk too. Tobin stated that because it was Friday, there may or may not be someone at the store but I could try. I headed straight to the store and there was a gentleman there who I explained my situation too. He said he needed to ask Tobin (who wasnt supposed to be there) and he came back and said they would not help me. Why would you make someone drive across town if you knew you werent going to help? These were not custom pieces. Unbelievable....I will never do business nor recommend this place to anyone! Buyer beware!

Their customer service is terrible VERY RUDE....Right from the beginning, So I took my business elsewhere. They dont even deserve a one-star rating, customer service is very important they acted like I was an inconvenience to them.

Good product quality. I have used their baseboard, casing and interior doors on most of my jobs and with no call backs. I also used them on my own home remodel and love the outcome. Recommend this business

They always come through for our projects

Worst experience that old man was just sitting on his chair didn’t even greet me . As new customer to these supply stores he was giving me attitude expected me to know what I wanted . Please post on your website that you don’t do orders after 4pm . And that you have no guys loading after 4pm .

These people need to advertise more because they are great. Down to earth, give you their best price up front, no need to wheel and deal. They have the baseboards I needed. They get better doors and cheaper than Home Depot - and faster too! They have great door hardware that I got at a much better price than Home Depot too.If I need trim, doors, or hardware, I will always go to these guys.

Like several other reviewers, I ordered a French door from this shop only to find that it was not made to the correct measurements. In our case, we had to have a third party deliver the door all the way to prescott for $250. I called Corey at door and trim and told him about the doors being the incorrect size. His reply, over and over, was that the production guys felt they had made it right.. They hadnt, no matter how they felt. Door and Trim would not offer a credit, a replacement, or any other concessions for their error. Corey even said he would get back to me by the end of the day, and never even bothered. My wife and I have purchased thousands of dollars in merchandise from this store over many years, but to door and trim, we were not worth the effort to keep as customers. We wont spend another dime there. In all fairness, I will say that we never had a problem before this. That being said, we never tried ordering a custom door from them before either. I should have read the reviews first, because it seems like they do everything well except make doors to spec.Update: I was contacted by the owner, who was not previously aware of the issue with our door. He was very nice, very professional, and completely understanding of the situation. He did give us a credit on the door, and I believe that if he had known what was going good on at the time of the problem, it wouldnt have been a problem at all. I have to say, my faith in this shop is restored.

Spoke with a sales person over the phone a couple times about needing a specific base profile which they were currently out of stock of. Had to call 3 times over a week and a half due to his lack of follow up and each time he assured me he would let me know when it was in. I finally went in to the store to speak with him directly and he had none of my information stored. He acknowledged our conversations, but didnt know which base I was looking for and didnt have my number stored. I asked him if he saw any problem with his customer service at which point instead of apologizing he told me to get out of the store. I refused and told him to get me a manager, he said he was the manager and I responded that there was no chance he was the manager. Finally after he had yelled loud enough at me to get out of the store someone else came out to see what was going on and sent him to the back to cool off. The new person was nice enough but still not very helpful. One of the most hilariously bad experiences I have ever had with a sales person. This has been a while ago and hopefully he has either significantly improved or left the company but I havent bothered returning to find out one way or another.

I stumbled across The Door and Trim Store, and glad I did.Ive found trim I needed to match for one job, glass door inserts for another anddoors made/repaired for other projects. All better priced than Lowes or Depot.I always get great customer service from the staff, in store or on the phone.Jeanie is a pleasure to work with and goes above to get what you need.Adam @ AZ Home Remedies

If it were not for Jeannie, the receptionist, I would have no redeeming words for this company. She was absolutely terrific and acted very professionally. The rest of the crew needs to work on their people skills. We refused to allow them to do work in our house because of attitudes. They wanted to start work at 6:30 in the morning and got pissed off when I refuse to allow them in the house at that hour. We have a family! They can start at 8:00 like everybody else.

Walked in and was greeted with a hello and thats it. No one else was in the store and it took 5 minutes for anyone to ask what we were looking for or needed. Seemed that they didnt care to have our business.

We are investors and have worked with the Door and Trim Store on at least four projects. Their prices are great and they consistently do good work. We did have a problem once, but they stepped up and took care of it which is all you can ask. I would recommend them.

I had a hard time finding a place that had what I needed. So glad I finally found this place. Jose was very helpful, and actually listened to my concerns, went above and beyond the call of duty. Thanks to employee in the back that did cutting!

Great customer service was able to help me get what I needed for my rental home quick and great quality!

Im a long time customer despite the poor service by most employees... I really only go when I need to... I Called 9 times in 2 days to try and get an update on an order, I got one answer, there lack of service caused me to not be able to pickup my molding on Saturday and I lost this whole weekend which is costing me money every day... The employees dodge phone calls like the plague... When they do answer they usually sound annoyed and will give you any random info it seems like to rush you off the phone... I recommend if u need to go in, you look up hours online and go into the store in person, the warehouse guys all seem awesome and theres one younger guy in the office that has been helpful.. Find that guy..

I had a tenant trash my rental home and part of that required new hollow core doors to replace the ones they left me with holes in them. The options for new doors was basically Home Depot/Lowes or a higher end custom door shop. My wife and my contractor both found/recommended the Door and Trim store, checking prices it was cheaper and the only exception was that I had to bring in the doors to measure to ensure they were accurate. Great, I thought, they would get me exactly the right door size and hinge placement instead of the standard sizes elsewhere.I arrived with my 6 doors to have them measured, unloaded and the girl from the front office as well as the gentleman from will call measured them. We then headed to the front office to write up the order and the quoted prices for the doors was higher than expected, was quoted $30 per door plus hinge/cut fee which totaled $50/door but quote was $45/door. Thats the start of the issues... So I went to leave and they said I owed $2 per door disposal fee, really $12 to throw away doors in the dumpster feet away. Once the front office person left I was told by another person that they would just throw them over in the dumpster in the parking lot, without direction that I should do that but kind of a wink-wink, nod-nod.So I called in 5-days and went to picked up my perfectly cut doors to make for a quick and easy install. First they couldnt find my order, then they couldnt find my doors. They had to go to 2 different areas to find them after looking for a while. So I got them loaded up and headed home to install the first door and then more issues with quality workmanship came up. Of the 6 doors, none fit well. Some had uneven reveals (not the case on the old doors) only to find that the routing of the mortise for hinges were uneven, the depth wasnt consistent, these doors required a chisel to make them right. Others were more severe and required sanding of the edges where the door wasnt straight on 1 edge, measuring, it wasnt square but not off by much. Another door required chiseling of the mortise on the latch to be the correct depth. Finally the last and worst door required re-cutting hinges moving them up so the door was even with the other door (double door for office), then sawing the door at the top 1/8 and 3/8 on the bottom.Of my 6 doors heres the tally:2 doors required chisel to fit hinges properly1 door required sanding on 2 sides (could have cut 1/16 or 1/8 but didnt have table saw with me)1 door wasnt square and required sanding/cutting on only 1 side1 door required sanding cutting on 2 sides, hinge work, latch work.1 door required cutting top + bottom, hinges moved 1/4 and chiseled for depth.So much for my perfectly measured and cut doors. I couldnt believe I was having these issues so I called, bring the doors back, thats the response. They are installed and I dont have days to wait for replacement doors. I checked reviews and the reason this place looked good was the bad reviews have been filter here, check the filtered reviews to see the same issue, its not just me having this problem with this company.Pro:If I had to pick something, the front office staff and will call guy seemed nice.Cons:- Cant measure custom doors- Cant cut straight, square doors- Cuts on hinges were inconsistent on all 6 doors- Instead of partial refund or coming out to look at the issue, the only option is to bring doors back. Yeah let me take them all down and haul them in, really thats the solution?Bottom line: Find someone else to do your doors. Dont say I didnt warn you!

Great service and good price. I recommend them for doors and trim to everyone.

Im with the last guy good luck getting your answers and good luck getting them to follow up on warranty claims. I cant believe the state hasnt shut them down. Very disappointed

Thought the store was great I just bought new entry doors that I put on myself and really liked the service in the store they were extremely helpful and I found the doors I was looking for.

We have been using The Door and Trim store for all of our door, window, and trim needs for about 5 months now and the service is uncanny. These are our go to guys for our restoration company. If something is wrong or needs fixed, they will do whatever it takes to make it right. Make sure to ask for Peter when you walk in and hell treat you right.

Im so glad to find this place, good prices, very good customer service, I will definitely recommend it to anybody, thanks Carlos Ill be back for my next project.

Best service best prices really good store for all your door and trim product Im a contractor and I love this store

Made me drive all the way from north scottsdale only to discover they were closed. Dont answer the phone and tell a customer youre open until 11am!

Best prices and excellent customer service

No longer associated with Aztec Door & Trim, LLC. This business is brand new as of March 1, 2016 and under new management.

They postponed delivery of my doors 3 times. They dont take their customers seriously.

Everything was in stock and 1/2 the price of Home Depot

Always the best prices!

Dont bother.