Had Termi exhaust installed on a scheduled appointment for my Monster. While there for only 5-10 minutes. The service advisor asked if I wanted to do my break in service given I was only 40 miles from when the light would turn on. Sure thing. Only took an additional 30 - 45 min or so. Excellent.Then of course the light turned on. On my way home.Returned last weekend during a busy demo day. And asked if they could help me reset the service light. No problemos. While I was waiting for the demo ride to begin. They took my bike in and reset. Free of charge of course. For those that are wondering.Great and very courteous team from my experiences.Feel welcome every time.

My scheduled 2 hour service took a backseat to a bike in a wreck. Allegedly, there were snags while working on the wrecked bike which held back my 2 hour scheduled servicing. Then the tech takes lunch without saying anything to anyone, or so Im told. The manager is on vacation so apparently, no one is actually in charge. Pro Tip: a 2 hour service, with the customer waiting, takes priority over a multi-day repair of a wreck. I dropped my bike off at 0900, it was scheduled for 1100, by 1330 they still hadnt started on anything, so I took the bike back.If the severe lack of leadership and communication is so painfully apparent just in the service dept, then who knows how the rest of the place is run.Wouldnt even consider buying a bike here knowing their service dept cant properly manage standard service requests.That said, the service schedulers and sales people I chatted with were all polite and easy to talk to.