Great overall experience. Friendly and fast, less than 3 hours from the time we arrived until the time we drove off in our purchase. No pressure sales, just a great atmosphere. Will definitely consider future purchases from Lexus of Madison.

This was the first time I have ever bought a vehicle from a dealership because I usually get a sketched out feeling from salesmen, but these guys were awesome especially Joe, he let us do our thing, we told him which vehicles we wanted to look at and he just suggested one similar one that came in the night before. Other than that there wasn’t any pushing or haggling. We went for lunch came back made our decision and the buying process was fast and smooth!

We had the best experience ever buying a car at Lexus of Madison. Our salesman, Kyle Armstrong, was awesome! We never felt pressured and that is exactly the kind of salesperson we like to work with. He was patient with us when we asked to drive multiple vehicles that were available. We spent most of our day at the dealership and not once were we hurried in making our decision to purchase a vehicle.A few other individuals I would like to give a shout-out to:Joshua, who helped us through the financing and also answered our many questions. He was a pleasure work with and made us feel so comfortable that by the end we felt like friends instead of customers.Carlos was the person who taught us the features of our new car and did a fantastic job! We are newbies to the new safety features of the new cars and Carlos explained everything to us in an easy to understand way and let us know that for as long as we own the car we can call him with questions. Quite comforting to know there is someone there to help us!!Thank you Kyle, Joshua & Carlos for making our car buying a great experience!

Very easy, generally seamless process. Not the experience one expects from a dealership with none of the historical “pressure “ to buy. Had to wait a long time for arrival of selected vehicle but there was no required “deposit “ and was informed about any delays. Overall very pleased.

I’ve purchased a few cars from different local dealerships in the past and Lexus by far was the most pleasant buying experience I’ve had. The vehicles are nice and the people were wonderful to work with. I never felt they were pushing for a sale at all. Instead they made sure I was satisfied as a customer. Great customer service. Thank you Mike, Lance & Jerry! definitely have already recommended you guys!

Ive been shopping around for a vehicle for 5 months now and I had found the perfect one. I went in and the crew the crew there were so darn professional and funny!! They helped me get the best deal. They went above and beyond. The place was clean and professional. I couldnt ask for a better experience. Truly I cant stress it enough about this dealer ship. Its beyond amazing. Thank you again guys!!!

So friendly. Welcoming. Joe 1 and Joe 2 are awesome. They helped me get what I actually wanted, not what was easier for them to sell. Even though I bought the lowest end model of Lexus- I was treated like I just bought a million dollar car. I love my new ride!!!

Lexus of Madison was great! The process was faster than expected. Sales didn’t budge on negotiations but customer service was still good overall. Everyone there is very knowledgeable and helpful. Would totally recommend.

Had a great em experience purchasing my new Lexus RX 350 for Lexus of Madison! Highly recommend!

I was able to purchase my vehicle this weekend, amazing service working with Anthony. However I was assured my vehicle had been previously inspected from any problems, when I got home from my two hour drive that same day I noticed my heat/air conditioning did not work. I wish I could give this dealership a 5 star rating because service was great, but the car was not clear from all issues as they had promised.

Experience was great! Anthony did a great job walking us through different options that met our growing family needs. The GM also introduced himself and answered more questions. All experience focused and not pushy. We love our new GX! Keep up the great work team!

The entire process from test drive to driving away in the new Lexus took 3.5 hours. Awesome staff especially Kyle and Nate. Friendly, knowledgeable and customer oriented.

Service department was fantastic. Super clean shop, great latte machine, quick service. I especially like the text message service with completion update time of the job. What a great feature while you are waiting.

Always a great experience at Lexus of Madison Kevin B did a wonderful job of being my salesperson, another great experience for me at Lexus, this is my second car fro Lexus of Madison great job

This dealership is always thorough in their inspections and paperwork is done remotely for Covid safety.. Service people are polite and efficient. Complementary car wash as well and always offer a loaner if needed. Love getting my car work done here, although being a Lexus there really isnt much to do!

The service at this dealership is awesome the service technician Ryan always goes out of his way to make sure everything is done quickly and thoroughly. He is always positive and smiling which is much appreciated.

Great staff very knowledgeable. Very friendly and very easy to talk to.

Great car, 2021 RX 350 F Sport, good price, their new car prep fell way short - 1, car battery was dead, they had to jump it to start it, 2, the first aid kit was missing ( I traded in a RX with a kit I had never used so I took it), 3, gas tank was 1/4 full (after I complained to the salesman he filled it up), 4, the collision avoidance wasn’t working ( was told it was because the battery was dead and once I drove it 10 mph it would reset so I drove it and it still didn’t work so they told me I had to do 25 mph so I took it out again and that fixed it). Anyway, hardly the experience I had expected when buying a $60k car. At that time I assumed they didn’t do any prep so I checked the fluid levels once I got home, they were ok. Sure makes me wonder about the 5000 mile check Lexus requires, what will the dealer really look at? Or will they just check the boxes without looking at anything? I have little confidence in this dealer, will probably go elsewhere.

The staff, and especially Jeff Christman, are always polite and are very knowledgeable. If I have a problem with my vehicle it is addressed quickly and efficiently. In a strange sort of way, I ALWAYS enjoy my visits with Lexus of Madison.

We just moved our Lexus from Miami to Madison. Just had our first service appointment in Madison. Madison service has been great - waiting to find out how Lexus as a broader corporation will deal with an issue. That will definitely impact our overall satisfaction as Lexus owners.

I really enjoyed working with the staff. Friendly and responsive. I was buying a used trade in vehicle but was treated just as if I was buying a new Lexus.

Great place to service your car! They go above and beyond to make the whole experience easy! Jeff was easy to work with and made sure my experience was positive! Highly recommend!

Lexus of Madison is like the best parts of all the Chicagoland Lexus dealers combined. Thank you Renee, Josh, and Lance for making my car dream come true without any pressure or tactics. None of the other dealers I visit have the charm and personality that Lexus of Madison brings. Thanks again!

High end customer service. Car was cleaned to new condition upon delivery and communication was stellar throughout the process. Great management team and salesman Mike Sherwood was fantastic. Highly recommend.

Ver poor customer service. I purchased a Honda CR-V from them in February and began to have car issues within 2 months afterwards. When I called to have it looked at, they told me that I would have to pay for the inspection and repairs completely out of pocket. A dealership should take care of their customers when an issue arises so quickly after the purchase. If you are looking for good customer service go to Zimbrick.

5 star on all of their services at this dealership.I’d like to recognize the people that’re the reason for this 5 star too.Ryan E - Service: Very real & a honest guy. Doesn’t include unwanted services and BS with the customer. Very professional and at the same time makes you feel comfortable getting things done.Josh Anderson, Lance Anderson - Sales Managers: Real decent, honest & trustworthy sales managers. They don’t pull of any weird sales tactics on you to bump their #’s and give an honest opinion on what would be the right fit for your need. They’re very accommodative of the customer and also keep the business running for their company. It’s a very fine line to run the business, make money and still make the customer happy.The last and the best:Joe (Joseph Fasula) : This guy can literally sell you anything! I’m a hard head to convince is what I’m told and he does a great job at delivering the message he wants to in subtle and a decent way. If any sales leaders in any industry are looking at this review and looking for a great sales guy then go get him.He also doesn’t fake talk or sweet talk to make the sale but he gives a honest take on what his opinion is and how we should go about it.I’ll be using this team until they’re around at Lexus of Madison for all my sales and service needs for all my vehicles now.

We live 3 1/2 hours north in Western Wisconsin. We dealt basically over the phone with Joe Fasula. When they didn’t have the exact RX 350 that we wanted, Joe found one in Iowa. Love the car, excellent dealership.

Ryan did a great job communicating with me about what needed to be done and the cost. He also set up my complimentary loaner and had the car cleaned and ready to go go. Great service and no surprises!

Jose is a really good guy and a very knowledgeable salesman. I was impressed with his knowledge of Lexus and a multitude of other makes and models. Although he doesn’t know how to hang or mud drywall nor does he partake in any form of manual labor. When it comes to buying a car, he’s great to work with. I would give two thumbs up and recommend. As a former salesman, if I was to send my mom or family to work with a salesman, it would be Jose.

By far the best car purchasing experience... ever...thank you Mike for being on top of everything during the process! Love my car too!

What a great experience! Renee took really great care of me and my daughter and the whole team did a great Job! I strongly recommend Lexus of Madison .

From testing driving & purchasing to coming in for maintenance, all of the staff Ive worked with have been incredibly friendly and helpful. Every step has been very streamlined and prompt, even during COVID. Would highly recommend!

They are the gold standard for care. The sales staff is friendly and knowledgeable. The service personnel are thorough and efficient. The best thing about them is they sell and service quality vehicles/ I have driven RX 350s for the past 15 years and couldnt be more satisfied.

Great customer service. They were able to fit us in on the same day. We picked up our vehicle later than expected for an oil change and were accommodated in more ways than one. The staff went above and beyond our expectations after talking us through what could’ve been a very frustrating situation. I wish I could’ve gotten the names of the gentleman that helped us. Thank you for making our experience memorable. I highly recommend.

Great service, helpful and patient staff

Had a great experience. Arrived on time and was immediately attended to. Covid protocols followed, not crowded . Nice waiting area and coffee. In and out in less than 1 hour. Staff friendly and courteous!!

Been coming to this location for over 10 years. Love the services they have provided. They are on point. 5 STARS overall!!

I was greeted by Roger in the service dept. upon driving into the service department. He treated me very well. He pointed out the small dent on my passenger side front panel and asked if I wanted a quote to fix it. He suggested the person that could fix it was in and if I wanted it fixed it wouldn’t take long. I was thrilled to think I could get it fixed that easily. He also went over what needed attention for the amount of mileage on my car. I asked him to go ahead and check all suggested items. Roger kept me informed throughout the service that took less than 2 hours. I’ve always felt good about taking my vehicle to Lexus of Madison. They do an awesome job.Thanks.

Renee and Joshua were amazing! They were a pleasure to work with. Will return in the future without a doubt.

Im always treated with courtesy and respect when I take my car in for service. They greet me promptly and take care of the service promptly. I would reccomend Lexus of Madison to all.

This was our first Lexus purchase, Anthony Castellano was our salesman. From the very beginning he was very friendly and answered all questions that we had. We would highly recommend Anthony to anyone. You ROCK Anthony, thank you for everything.Syed and Tammy

All the people i met with were very professional and friendly to work with. Very informative and provided me with all my options.

My experience purchasing a used vehicle from Lexus of Madison (July 2020) was excellent. All members of the team who worked with us were friendly and went out of their way to be helpful and follow up on our questions without being pushy or too salesy. It is nice to receive such great service without feeling pressured. Great service, fair price. Hard to ask for much more than that.

Kevin the sales person is very professional he knows the customers wants and needs of the car and he knows the Lexus product very well.Lance the used car manager is very professional and will treat you fair on your trade-in . Simply say very happy with the customer service of Lexus of Madison and happy with my new car.

Had a great experience at Lexus of Madison . Joshua Anderson helped us find the best rates and worked wonders . Definitely would recommend!! Ask for Joshua Anderson he will help you find the best rates for purchasing your vehicle.

I live 2 hours away, but it was worth the drive. I was able to get the deal done all via email, including my trade-in. When I got there all I had to do was sign the papers and drive out with my new Lexus.

Purchased a Certified Lexus ES350 with 34K miles - immaculate condition - this weekend! Jose, my salesperson was fully knowledgeable about the vehicle as well as other vehicles I was considering. Jerry, Sales Manager ensured a quick and smooth financial process. And Nate, the General Manager was available and ensured the customer service was top-notch. This is my second ES350 from this dealership and I will return again, with my business in the future. Keep up the great work!

I purchased a RLX HYBRID Lexus from the Madison / Middleton dealership. I was very impressed with my sales staff member Renee. She was genuine, professional, knowledgeable and assisted me to be confident and certain of what Lexus had to offer in their line of vehicles. A+customer care.Joshua in Management was AWESOME ! I felt confident I was making the right choice becoming a new Lexus owner.I watched and listened during my visit. I must comment EVERY staff member that encountered a guest acknowledged and spoke to every client..That says alot about Customer Care . Thank you for the great service, you are on your Game !!! KUDOS and Congratulations !!!!

This is my second visit, Shout out to Lucas and Jose for the great service!

Master Technician Robert and Service Advisor Rodger were very helpful and cooperative in diagnosing my 2008 GS450h, even though I didn’t want to spend a lot of money. They went out of their way to explain Robert’s preliminary findings to me, even though I wanted to complete the repairs myself. I had left a couple important nuts loose that interfered with the diagnostic process, that made the technician’s job a little more difficult and time consuming, but they didn’t make a big deal about it, and didn’t charge me extra. He also performed a recall repair on the car. Oh, and I accidentally cancelled my appointment, but they took it in anyway and got the work done as soon as they could, which in my case was less than 24 hrs. Sorry for being a difficult customer :/ Five Stars!

By far the most professional and thorough dealership and maintenance crew I have ever had the pleasure of doing business with. I could go on for hours about how incredible they are, but just in general made me feel like I made the best decision possible in regards to vehicles.

Great service kind NOT LIEING to customers like some other brands do and they have SNACKS

EXCELLENT service and Lucas was amazing!!! He went above and beyond with the price and service. Will definitely be revisiting Lexus😊.

We were impressed by the friendly and informative service from all the staff. Kevin, Jerry and Carlos were amazing and very helpful. Appreciated follow up call from Kevin the day after we picked the car up to see how we were doing. Felt very welcomed,knowing we can call anytime if we have questions.

I needed to have my 55K service completed ... I called at 800am, & Ryan was able to set up an appt that day by 1100am ... Thx, Ryan👍‼️

Great experience! I worked with Renee on the sales end and Josh assisted with the financing. Everyone was very professional, courteous, there wasnt any pushiness, and they were flexible with having the used Lexus checked out by my own mechanic (which he gave a thumbs up without any issue). Highly recommend. - Anthony

Excellent customer service. The staff are knowledgeable, well trained, and thorough. ALWAYS, a pleasant experience.

Hats off to the crew at Lexus of Madison! Nate, Renee and Josh were outstanding to work with and made the purchasing of our new GX460 a treat. Purchasing a car during a global pandemic wasnt something I was overly excited about but these three (along with every employee we encountered) made me feel safe, comfortable and in control of the purchasing process.Id strongly encourage anyone in the market for a new vehicle to give Nate and his team an opportunity to earn your business.Thanks again!

I purchased my car online and it was smooth and trouble free. Got a great deal. The car was ready as scheduled for pick up. Mike Sherwood was my customer service rep, and he was great to work with.

It was easy and convenient to book the appointment. They got to work right away and I was ready to be on my way in no time. The staff was friendly and professional.

They took the time to explain what was causing my repair concern and completed the repair in a timely fashion. Friendly and helpful staff.

Very efficient business!

Love your friendly staff and easy check in and out of service. The car wash was awesome. Monte and Armando spent extra time clean my mats and windshield when it needed it most.

I had a great experience buying a vehicle here! (I drove all the way from Minneapolis because of their competitive pricing.) Josh and his team were very helpful. They promised roof racks would be put on my vehicle and it would be ready by the time I arrived. Everything was delivered as promised and the transaction went very smoothly. I highly recommend buying a vehicle here!

So nice people

From the initial phone call through the sales process/underwriting...this experience was what car buying should be. Jose was my salesperson and I would recommend him (everyone) to anyone.

Very helpful.

Lexus of Madison was so helpful and kind! We needed to order a new key fob through our insurance and our first attempt at Lexus of Rockford was met with indifference and a bad attitude as they told us our insurance wasn’t genuine and a scam!! (Not enough money in it for them to bother with I guess) it was a night and day experience with Lexus of Madison. Everyone we had contact with was courteous and accommodating. We will definitely buy our next car there!! Excellent Dealer!!

They are really responsive and supportive people, especially for Cinthya Santiago, she helped me along the way and offered a fair price. It is my pleasure to work with her, I would like to recommend her for 100%. Pleasant buying experience.

I had an exceptional experience in the service department. The customer service I received was phenomenal. Mike was my service writer and Rob and Trevor were the mechanics that did trouble shooting on my car. Both of the mechanics were very professional and knowledgeable. They were very patient and spent the time to do test drives and explain to me what was going on with my car in a language that I could understand. I really appreciated that and could tell that they cared about my car being safe and the service they provided. This is something that is rarely seen among mechanics as they are more behind the scenes and you hear mostly from the service writer, but those two (Rob, Trevor) have great customer service and build trust with their customers.Mike provided me with a loaner, so I could get everything I done that I needed to do before an upcoming trip. I was not inconvenienced by my car being serviced as I was accommodated very well. Mike even offered to drive my car to me and drive the loaner back do to my busy schedule. This is the ideal exceptional customer service. Thank you again, your service is appreciated.

The buying process was easy. We worked with Josh in finance and Kevin on the sales team and I believe Nathan was a manager that helped us as well. We Purchased a used vehicle and warranty from Lexus. Would’ve liked to get more for our trade but felt they were fair. Everyone was friendly and professional. There were a few things we wanted addressed on the vehicle before taking delivery ie a “rattle” and a few paint spots to touch up. Both of these were addressed to our satisfaction and quickly. They also buffed the whole vehicle before we took and filled it with gas. We would gladly purchase another vehicle from Lexus of Madison when the time comes.

Great dealership! First rate customer service. Thanks to Michael, Josh and Carlos. It was an absolute pleasure. We love our new RX350

I had a great experience purchasing a car here and recommend Jeff, Nate, and the team to take care of your needs. The car I bought was spotless and everything was as expected. The transaction went smooth and I was in and out in several short hours. I definitely would recommend Lexus of Madison to anyone looking to buy a new/used car.

Hi, I have had a terrible experience with Lexus of Madison. I was planning to purchase RX350. I was talking with a dealer named Jose and we came to an agreed price. My wife took a half day off so we can go buy the car. 5mins away from the dealership and this guy called me and told me someone else made a new offer and put down deposit. This guy never told me to put down deposit in first place. I cannot believe how unprofessional that was and will never ever visit this dealer. I would also strongly discourage this place to anyone who are in search of new car. I would give minus stars to this place.

Very good communication and top notch service.

They were very focused on providing great service and completed the maintenance and repair as discussed.

Excellent service! Super friendly service associates! Speedy! Great job Lexus of Madison!

Great service! Associate went above and beyond to explain things to us!

Joe and the whole team were great. Excellent service and a super clean car we love!!

Excellent service! Appreciate the care they give my Lexus NX200

Bend over backward to make sure they get the job done right. Certainly have earned my loyalty over the years.

Had a wonderful experience, everyone there was very nice! They made my car buying experience enjoyable.

Nathan (GM) and Danielle (HR) never respond back to any calls or emails whatsoever. They take their sweet time to respond back to you even though they are in their offices. Surprise this dealership gets good reviews for the poor lack of communication skills they have. They must pay people to write great reviews for them.

My old Lexus died on the freeway near Lexus of Madison late on a Friday night. We pushed the car into a parking spot and called the next morning to see if they could take a look at it. We were put in contact with Jeff and went to see him Saturday morning. We explained what happened when the car was dying (we had a suspicion it was the alternator) and he said he would look at it as soon as he could. Jeff was unpleasant and unfriendly. They looked at the car on Monday and told me that the alternator was fine and that the car needed a new battery. I took a new battery to the car and installed it and the car ran. I took the old battery to the auto parts shop where they tested it and told me the battery was fine (after Jeff told me the battery was dead). We examined the car and determined that there was a corroded lead on the alternator and that was causing the problem. We cleaned up the lead and confirmed the alternator and battery are working fine. Jeff wanted to charge me over $300 for a new battery that was not even needed. I am disappointed in this service because, not only did they completely misdiagnose the problem, they were not prompt or friendly during any part of the service. I will not be bringing my Lexus back to this dealership.

A huge thank you to Nate in the Service Department at Lexus of Madison. I was on a long road trip and noticed a loud noise coming from the front end of my vehicle. I decided to give Lexus a call to help troubleshoot it. I was in luck because Nate was still in the office on a Friday evening to walk me through the issue. It ended up being loose lug nuts on the front, driver’s side tire. He wanted to ensure my safety as I was pulled over on a country road and stayed on the phone with me the entire time. Thank you, Nate! Great customer service!!

Top notch facility and staff. They worked hard to make a deal. They took the time needed to match the vehicle to our needs. Jose and Jerry were very easy to work with. Overall we are very satisfied with our new car and with Lexus of Madison.

Excellent customer service

Very helpful and professional all around from sales to technology help to business agent. We knew we were a valued customer and follow up After the sale has been great. The tech even came to our house to help set the garage door opener.

I worked with Jose, Josh and Carlos and they were fantastic! They were all super friendly, knowledgeable and easy to work with. They went above and beyond in order to accommodate me and make me feel like part of the Lexus family. I would highly recommend Lexus of Madison to my family and friends, without hesitation.

Just leased 2020 ES350 from Lexus of Madison. Jerry Ortega helped me with the returning of old lease and got me set up with the new one. Love my new car and had a great experience. Highly recommend.

Great place to buy a car! Everyone was wearing masks!

I came into Lexus in Madison for some work I needed done after an accident. Gary efficiently worked with me to make sure my repairs were completed and even kindly worked with me so that I could afford the services I needed done to my car. Nate was especially helpful and considerate. I would highly recommend them, they truly care about their customers and I appreciate them so much. I will definitely refer anybody, family, and friends. I will also be there to make my next car purchase in the future! I’m from the suburban cities of Schaumburg and it will definitely be worth the trip to Madison!

Smoothest trade in with a new car purchase I have ever had. Ive had over 25 vehicles over the years and along with that comes with lots of car purchase stress. Matt Walton was my first point of contact and the perfect match for me. We are both veterans. Traded in two vehicles and was NOT low balled on trades. I was pleasantly offer more for one of my cars than I though it might be worth. Every detail was perfect. Especially the new RX 350. I live over 2 hrs away and I am making this dealer my new home dealer. Worth the drive. Buy a vehicle here. You wont regret it. Thank you everyone at Lexus Madison !

Very friendly, easy to work with. Negotiations and closing process went really quicly.

Excellent service experience, took good care of my needs, provided a courtesy car during the recall repair process and worked around my schedule. Thank you Lexus of Madison!

Answered a survey regarding my service experience which I had some issues. Recieved a call the next day which was great. Unfortunately I was on vacation at that time. I have returned the call twice since my return with no response for almost two weeks. I guess it was not important to dealer after all.

I am so disappointed with the service I’ve received from this place. I bought my Lexus from them a couple months or so back. During the test drive, no one pointed out to me that there were several scratches on the hood. When we signed all the papers, on doing the final checks, I saw the scratches and pointed to them, they acknowledged that they will fix the scratches. They took the car back for this work. When I got it back the scratches were still there. I called them and let them know. The response I got from the sales guy Steve was, “we got it to as good as we could” the scratches were too deep that they could not buff off. I think they had to repaint it but they didn’t. I just went back and the sales guy Steve completely refused that the scratches were not there. They refused to honor their side of the bargain. I honestly would not have paid $30k plus for a car with those visible damages. I am so disappointed. Would not recommend this place :(

Cynthia was amazing! She was very informative and listened to our needs. She made us have a very good first experience as this was our first Lexus that we have ever bought. Absolutely love the car. Bought the RX350L and couldn’t have been happier! The staff and amenities were great! Would definitely recommend !

Great Dealership! I live in TN and purchased an LS 460 from them and had it shipped to me. Pleasant purchase experience. Would definitely buy from their dealership again! George Penny was my salesperson and was very informative and thorough during the process of buying my car...

This dealership went above and beyond customer service. I was from out of town and I did not want to drive 2 hours and spend 4 hours in the dealership. Jeff the salesman took a video of the vehicle I was interested in. He gave me a trade in estimate and lease estimate before I even got down there. They did not play a numbers game. The longest part was waiting for the financing piece. I wish I would have filled out the application online and that may have made things go faster. We ended up only being at the dealership 2 hours which wasnt too bad.I had a horrible experience with the Lexus dealer in Appleton (20 miles from my home). We were treated so bad that I refused to give them my business. I messaged every Lexus dealer within 3 hours of my home and asked for numbers on trade and lease prices before we went down there. Jeff at the Madison location was the only one who responded quickly, gave me the clear numbers, and a clear price on my trade. Thank you Jeff you made the sale, by listening to what I wanted.