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NAPA Auto Parts - B & B Inc
15 Valley Rd, Middletown, RI 02842, United States
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NAPA Auto Parts - B & B Inc
Comments
Zi
Review №1

Absolutely great! I have gone through many other auto part stores but the MAF sensor cleaner is always out of stock, even their websites said they are. I easily found what I need here and the price in lower. You may need to improve your marketing skills because I cannot even find your website when I searched for the part I need.

Ca
Review №2

First time ever going here, the service was superb!I was impressed with your price too! You are cheaper than Auto Zone

Da
Review №3

I dropped off 2 brand new batteries to get charged.. when I came back for them they said they were leaking.. I asked for the batteries back and they said no the truck picked them up.. I said well you owe me 2 batteries and they said no you have to buy new batteries... after being yelled at by staff at this location I got corporate Napa on the line, then staff came running out with 2 brand new batteries while admitting fault continued to scold me and yell at me to leave... I know business law and they failed.. napa will not be here for long if this is how they treat people

S&
Review №4

The best customer service in any store, anywhere. We are always, always amazed at the exceptional quality of their attention, knowledge and effort.WELL DONE, WE APPLAUD YOU.

J
Review №5

I’ve never gone to a NAPA and not been able to find what I needed. They are always well stocked and priced very competitively. This NAPA is the same, but it’s wonderful staff is what sets it apart. I have been there several times before but last time they went way above and beyond. Bill struggled in the freezing cold for over an hour to help me change out my battery in my very old car. The connections were very worn and after a ton of effort and lots of bending, he finally got a tight, safe connection. Most places would have just tightened it down until it looked good and let me on my way. It will have popped off when I hit my first pothole and my car would have died while I was driving. Bill took the time to install and reinstall it several times in the below freezing weather to ensure I left safe. He never complained and explained to me what was going on so I could do it myself in the future. Because of Bill, I and all of my friends will only go to that NAPA. Beyond the good prices, I know that they will honestly help me. Thank you again for ensuring I was safe!

Ka
Review №6

Very helpful staff, take time to listen and give good advice. My go to for auto needs!

fr
Review №7

Thanks Ken! Super easy process doing a battery warranty replacement. Awesome people working there.

Ma
Review №8

This NAPA is a great location, one of the larger that Ive ever been to. They have a great selection of parts, and specialty tools, and the staff is beyond helpful. The quality of parts and tools that Ive bought here has been excellent.

Jo
Review №9

Great service and amazing employees

Ro
Review №10

They are the best real people who know their stuff. Never have I had to go elsewhere.

Sh
Review №11

Hollis was very nice and friendly

Ro
Review №12

It is a great place to work if you go there ask for Dana orr Brian the are great workers and know there stuff about autos

Da
Review №13

Love this place! The staff is knowledgeable and very friendly. I ordered some parts that I had to go back and swap because I messed up a digit in my part numbers. They replaced the parts with what I needed and refunded the difference.

Ka
Review №14

Thank u Napa for helping me to return parts. Very pleasant customer service desk. And the place is really clean.

Ca
Review №15

Replaced windshield wipers..employees very nice

An
Review №16

Great service. Had a brake issue and they helped me big time. I owe you guys! Love this store. Wish all the stores were like this one! Thank you so much!

To
Review №17

Andrew was a great help. He knows his stuff. He has excellent customer service skills. I will always go to this NAPA, there is a great crew there.Thank youThomas ( the Marine)

Ma
Review №18

Was on a motorcycle trip from Ottawa had an electrical problem with my motorcycle in New Hampshire but managed to ride to new port during day as i lost power to my headlightsThey gave me advise whats the best materials to use to clean an lubricate electrical connections which fixed the bike and let me use the parking lot for over three hours while working.Never been with such friendly and customer service oriented young people recently.Thanks for the help and all the best with your career.

Sh
Review №19

Fast friendly service. They stocked the part I needed, and were more than happy to get ut for me and charged a decent price for me. The staff goes out of there way to make sure the customers leave happy offering to help with some routine maintenance issues, such as helping customers with their wiper blade installation that sort of thing.

Je
Review №20

I love NAPA! They are always so helpful and polite even when I have no idea what I am doing!! I purchased windshield wipers on my last trip and the salesman ended my purchase by saying lets get these put on for you. He walked out with me and 2 minutes later they were on my car and old ones in the trash. Amazing customer service!

Re
Review №21

Awesome service and helped me put in my headlight no problem. Reasonable prices.

Wi
Review №22

People are friendly and willing to work with your getting the parts you need for your vehicle

Ch
Review №23

They know their stuff! And theyre always willing to help an auto-dummy like me.

Ch
Review №24

I spoke to Carl. Very knowledgeable, helped me out a ton. Found my new auto parts store.

Le
Review №25

Great staff .So friendly..I love this auto store.Owner is so nice.I would not go to any other auto store but here.Best around.They will help you find great quality parts.They are so smart on auto parts.Thanks guys.

Ke
Review №26

Friendly knowledgeable staff, lots of parts in stock. Can usually get most parts next day. Very competitive prices.

Se
Review №27

Very friendly and helpful service with a smile. They know what theyre talking about and do what they can to explain it to those who dont. I cant go on enough about the employees, amazing at their jobs. To name a few Carl, Andrew, Julia, Dana, Krissy, and Kim are infinitely better than any autozone, advanced autoparts, or OReilly employees

Bo
Review №28

NAPA Auto Parts Middletown Rhode Island great store awesome people there always a big help

Re
Review №29

John J.Martin with his knowledge and assistence gave me excellent customer service installing the auxillary battery in my prius.On thanksgiving weekend with temperatures below freezing he came to my aid above and beyond as the store was closing to assure that I would have heat and power....Im sending my business,telling my colleagues to use Napa Middletown with an employee like him I am a very satisfied customer

Ni
Review №30

Good service.

Iv
Review №31

Knowledgeable staff, great customer service, and competitive prices.

Je
Review №32

Really nice people. Went out of their way to help me

Ma
Review №33

Staff is very friendly and helpfull..

St
Review №34

The Best !

He
Review №35

Friendly knowledgeable staff I have been doing business with them for years they have most parts in stock but can get them next morning very competitive prices

Al
Review №36

Quick friendly service will return again!

Ja
Review №37

Friendly staff and great customer service. They had everything I needed!!

jo
Review №38

Always have the parts I need

Jo
Review №39

Very friendly very knowledgeable staff.

de
Review №40

One of the best Napa around.

Iv
Review №41

The staff is very knowledgeable, professional, and welcoming.

ma
Review №42

Lots of stuff and helpful staff

Th
Review №43

Great auto parts and service.

Ch
Review №44

Great customer service with a smile

Be
Review №45

Good auto parts store

M
Review №46

Employees are very helpful!

Da
Review №47

Great customer service!

ad
Review №48

Good auto parts store

Da
Review №49

They are extremely helpful

sc
Review №50

Excellent parts, Excellent service!!

Ma
Review №51

Great guys on the ball!!

de
Review №52

Great

Ti
Review №53

Good place

Ga
Review №54

Got my tailight fixed here

Is
Review №55

Car parts galore!

Bo
Review №56

Great service

Ad
Review №57

Good service

Jo
Review №58

Great place

Th
Review №59

The pisa d is an American car

Ja
Review №60

MEA does not

Information
12 Photos
60 Comments
4.7 Rating
  • Address:15 Valley Rd, Middletown, RI 02842, United States
  • Site:https://napaonline.com/en/ri/middletown/store/22567?cid=pl_yext_jobber_BBInc_22567
  • Phone:+1 401-849-8333
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:10AM–3PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–4PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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