I took my vehicle in for sopping wet passenger floorboards. They said it was sunroof. They replaced seal and still have wet floorboard but headliner has never been wet. Took in again, was supposed to be quick check, that day and they had it for over 24 hours and still hadnt been looked at. Demanded my vehicle be returned and was given an attitude. My repairs were done and paid for. Why was I treated that way after the work had been paid for?

Took my truck in 27 days ago. I needed them to fix my ignition which started but sometimes it took 3 tries. They said it was my starter and I told them I had a new one put on just a couple weeks before bringing it to them. So next time I hear from them it needed programed by a technician who is an independent. For 3 weeks they told me every day he would be coming today. They have lied to me and I still dont have my truck. They dont call me to let me know about my truck. They make me call about every 2 or 3 days just to hear the same story, hell be hear tomorrow. SO UPSET AND DISCUSTED

A bolt came loose and I paid $700 to repair my brake drums. Had to go to another place. Dont waste your money and time.

Too high priced and didnt care about the other problems a sensor for 800$ for that should of a new computer instead of a certain little sensor. If you take the car to midas for brakes. They will charge you to do all 4 brakes instead of just what need to be done. Too high dollar of me sorry

Diagnosis of my van. Drop off and notified about 3 hours later. Very busy and they are working fast as possible, thank you.

I went to this location to have a price check for breaks, rotors, pads they wanted to charge me $1,000 for all 4. Then, they got my dipstick for my oil stuck in the tube & wanted me to pay for it for them to get it out. Wouldn’t recommend unless you want to overpay for a service that could be done cheaper some where else.

Fast work he good work my car .happy

This is by far the best car repair place Ive ever been to. I had them work on my van today and they did an excellent job and everything is great with the van now. Got an alignment done and other things. Amazing customer service, fast service, and they are not just money hungry like the rest of the car places Ive been to. They care about their customers and they will get the job done. I recommend Midas to anyone.

Awesome place fair price and thorough quality work .

Made appt for Friday, they didnt have tires I wanted in stock, agreed to a new tire, appt got moved to Saturday at 1, was told Id be out by 2. Take car in and am told not only do they not have the agreed upon tire in my size but my car wont even be touched until 430-5, agree on new tire, get a call about 3 pm, new tire NOT IN MY SIZE ALSO, and am told the only tire they have is more expensive, I had to go out of town and left money with who was picking up my car, they agreed to use those tires for the previous price which is the only saving grace of this place. Then I get a call between 445-5 telling me I have to be there in 15 minutes to get my car because they close and I wont be able to get it til Monday otherwise, which then I had to blow up the phone of the person I had picking up the car and they had to rush over. Probably will never use them again.

Great this time, I wasnt to excited about oil change being due on my Chevy truck, to cold outside for me. My wife found a coupon we had bought from one of the neighbor kids, paid 30 dollars for extended life oil change. Done in 30 minutes.

They fixed my car in about 2 hours. great honest people.

I absolutely love the service that Midas provides! I have trusted them for years with my cars! They are the best!

2nd best place in Middletown

Affordable oil changes, long wait without appointment. I didn’t get price haggled. They let me know I had the wrong size rear tires without trying to upsell.

They didnt have time for oil change... all the bays was empty. They said they had appointments but they didnt show. I even waited 15 minutes outside. Walked back in and still they couldnt do one.

Service has really gone down here. I have had all our vehicles serviced here for years. Now its about getting you in and out and who cares what else may be wrong with your vehicle, figure it out yourself. I wont go back!

Prompt and friendly service. Had ordered a rear windshield wiper during my last oil change and stopped in without an appointment so they could put it on the car. Got me in immediately!

They were very kind and quick to fix the resinator. Definitely will return. Thank you.

Always take my company vehicle here, the only time I ever been disappointed the manager Kirk made it right. Outstanding place blows all the others in Middletown away

Would rate zero if I could. Had a vehicle that intermittent started. Was at work and sent my lady to get a diagnostic. This was right around the time for the 1400 dollar stimulus check and this guy said all kind of stuff was wrong with our car and said for 2400 dollars he would fix everything. Turned out it was a 150 dollar fix and we got it fixed at Tonys on Charles street. Do not do business here

Very good experience my car sounds brand new!Dave did a Amazing job on my car. Cody was very polite and professional. Thanks guys

Very negative experience here. My mom had scheduled an 8am appointment to get her brakes and muffler looked at. We dropped the car off and they said 45 minutes and they would call back, they did not, we called them around 10am. They said they did an oil change. We did not ask for an oil change and they didn’t even look at the muffler. They then said they would take it back in and looked at the muffler. They didn’t call back so we called them again around 1. They then gave us a crazy high estimate. We said no and went to pick it up. They never called us at any point, we did all the communication work. They had the car literally all day for an 8am appointment that we called and scheduled days in advance. Horribly run location, an embarrassment to the franchise frankly. Lives up to the negative neighborhood reputation, only wish I had listened. 10/10 do NOT recommend.

Got my oil changed a tires rotated great place to go.

Extremely fast and friendly service, and they didn’t try to make me fix anything that wasn’t broken like most shops I’ve gone to in the past. Really honest and up front, and best price in town by far. Brian did an outstanding job. Will definitely never take my car anywhere else, nothing but compliments!! Great service!!!

Very good and they are very professional

Excellent service. Fast & efficient. Polite and helpful. I will return! They have become my go to place for everything. Im a multiple repeat customer and Ive never been disappointed. They deserve 6 stars

Kenny and his crew were outstanding. Not only did they update me all along the way but they worked quickly, efficiently and made me feel like they were looking out for my best interest. Will definitely continue coming here.

Great speedy service

They were really busy when I went, but I was still in and out in about 40 mins. Theyre friendly, and do a great job!!

I go here for exhaust work on my vehicles.They do good work.Customers were in without masks even though there is a sign on the main entrance stating it to be mandatory. I wasnt impressed with that at all.

We ordered 800 dollar tires, went through the trouble of getting a 6 month finance. And they never ordered the tires or called us back to tell us anything. Go figure. They do a good job on oil change though

Taking time to look at my vehicle on the spot

Mgmt was professional and friendly and honest. Highly recommend.

Quick oil change

The assistant MANAGER BRIAN A. greeted me with a smiling face and treated me very professionally. I had a lot of work done to my car and in a timely fashion. Its like I have a brand new car! I definitely recommend Midas AND Brian!!

I felt taken advantage of. I went in thinking I needed brakes and rotors which I knew wouldnt be cheap. They called me and told me I wouldnt need rotors just pads and never gave me a price but pads are usually decent priced so no worries... I go to pick my car up and they ring me up and say $430.00....Im looking like WHAT!!! They charge me like $160.00 for the pads and $230.00 for the labor and some fees and taxes.. I just am sick to my stomach because there is no reason labor should cost that much for like an hour of work.. Talk about taking advantage of people! I will never go back here again and advise you to get an estimate before getting any work done here. Word of mouth sucks for people who dont practice good business ethics. Very bad experience!

Was suppose to be an hour job turned into almost two, paid the same price as if I was getting front and back breaks changed just to get the back one done. Would recommend doing them yourself or find a more reasonable place when it comes to pricing.

Prices are outrageous. Customer service ok.

I’m new to the area and needed car repairs. I choose this Midas for the services. Chris is the representative that worked me. He is professional and very nice. I will continue to take my car to his location for repairs.Thanks Chris!!!You Rock!!

I just want to say thank you to Chris personally... I brought my trailblazer in because of a rattling sound under my truck and turns out my back drivers sway bar link was loose. They tightened it up for me and was very respectful and all of them had positive attitudes... Very nice people...

Extremely slow, had an appointment for oil change and new tires. We didnt get out until almost four hours later

These guys always do an excellent job. Never a stone unturned anytime I have work done here! Always open to answer questions and update me in regards to potential hazards or repairs. Definitely my preferred auto shop.

Friendly and efficient, great to have the car checked out and back in good working order

Took good care of my car

Have been using this particular Midas for years. Everyone that I have ever encountered is kind courteous & helpful. They are quick and efficient. I hate going other places, the people are often rude and try to sell you things you dont need. I would recommend this location to anyone who wants the job done quick, and right.

Professionalism, empathy, and courtesy are qualities I look for when working with auto repair. I took two vehicles into Midas In Middletown OH for pre-purchase inspection- in the morning and then mid-afternoon. I made an appointment for the first vehicle, which turned out to be a borderline lemon. I planned on visiting a 2nd dealership and was told that Midas would be happy to perform another pre-purchase inspection in the afternoon without an appointment. The 2nd vehicle turned out to be in much better shape than the first, with minimal issues and I received sincere advice on cost offers and the estimated cost of service for any concerns they found with the vehicle. John in particular assisted me with both vehicles, and was extremely professional, sincere, courteous, and thorough with a clear no muss, no fuss approach, clearly describing the situation as you would to a 7 year old or your grandmother at Thanksgiving, which was great for me since I am not nearly that knowledgeable about car details. I was extremely grateful, and the 2nd service even being on the house for my troubles making two trips to different dealerships over several hours, and I ended up securing the 2nd car. Thank you to John and the awesome staff!

Good service quick

Exceptionally friendly staff, quality work, and very transparent about work provided. When I was provided with an estimate for a muffler repair, I was given a visual run down in the garage as well. Appointment scheduled and completed same day! The folks here are really passionate about the work they do. I strongly recommend the Midas location for future vehicle service visits

I purchased 2 new tires for the front of my car got home 2miles and saw that they were rubbing the fender and inside of the car. Obviously too big. They said to bring it back up so I did to be told he couldnt do anything about it his boss would kill him. 6:15 on a Friday and left me in the parking lot with a car I couldnt drive and out $300

Long wait even with appointment

I had a great experience on 10/29/19. The assistant manager helped me out big time. Him and his ASE mechanic stayed until like 7pm to finish my vehicle so I could go to work. I thank them so much and I will defiantly be a repeat customer.

I have been coming to this location for years. The staff has always been so nice. I met the new assistant manager Allen for the first time today and he is hysterical. Definitely made my wait enjoyable.

Very Affordable oil Change.Great Service!

I was having trouble with my tire and I was very upset. The manager Chris and his staff came to my rescue! Lets just say that I am extremely happy and grateful for the excellent service that I have received. Thank you Chris! I highly recommend this location.

Most wonderful experience... $20 oil change, and they rotated my tires for free.. And i didnt even have to ask.. They just had common sense.. Not so common these days.. Kudos!

Great experience working with Allen on a repair that was over my head. He did a great job explaining my options and consequences of different choices. Worked with me to find an affordable option to fix my issue

Manager should never leave the guys alone very none compitant

Absolutely the worst type of service you would get for the money that you end up spending. I kept telling them the problem I was having and they kept ignoring me. Even though the part I was telling them about was under warranty (an alternator). They refused to replace it or even check it out. Now the alternator has gone out on my vehicle and it’s out of warranty. Past promises made are not honored. Forget these guys. Go somewhere else. Anywhere else.I’ve called and complained multiple times but it’s gone nowhere. They don’t know what they’re doing. Trust me: even if money is tight, spend a few extra dollars at a more consistent and reputable place. With places like this one, cheaper is just cheaper. And you get the service and attention that you pay for.

Allen was terrific!! He is the assistant manager at this location.Highly recommend asking to have him look at your vehicle! I came in with my car and he was super friendly and told me what he honestly thought I needed done. Super nice and pleasant experience.

They were great the two guys today thank you so much for your service I really appreciate it ❤

Did a great job answered questions about tires and wheel options. The next oil change completely different. Did not tighten the filter so I lost all of the oil. Not going back

Always great service at the Middletown location.

The new manager is working very very hard to be good for his community and his customers. Customer service is better than anywhere else I have ever taken my vehicle to and all the people that work here want to do right by the customer. Highly reccomend. I would give more stars if I could

Had a little Snafu with my oil change but the assistant manger Alan took very good care me and took care of me very quick got me on my way.... always had great service here at this location.

Got me in last minute for a trip, Chris the manager was very accommodating and understanding towards my cars immediate needs for my trip! Whole crew seemed happy to be there!

Allen the assistant manger was very helpful and made sure all my Concerns and problems was taking care of with my car I will definitely be coming back to do business with Midas just because of him he was so polite and made sure I left a very happy customer Thank you so much.

There appointment timing was accurate and the staff were friendly. These only issue was a service delay because they didnt have the correct filter for my car.

After going to 3 different Midas locations to get a simple oil change this location got the job done. Was very very nice and cute on top of it all!! Will definitely take my vehicle back

First time using a place to fix my car other than friends and I must say I am so happy I did. I went in for an oil change and to have a head light fixed. Chris, the manager was a complete professional from the phone call to book my appointment to handing my key back and shaking my hand. He even informed me of some future maintenance I needed. I cant see taking my car anywhere else. Thank you gentlemen!

Very fast helpful stuff I will take my truck here from now on.

Stopped in with no appointment but they took me right in. The guy at the desk, Allen, was great. Told me what was wrong with car and I was out in no time. I will go back there again

Very pricey!

Chris at Midas in Middletown was great. I walked in at 1:20 and asked if they would help me fix my headlight motor on my 85 Corvette. It was just a small piece that needed fixed and I didnt have the tools. Chris said Give me ten minutes Five minutes later Chris walked out and said here you go. I asked if I could pay and he said dont worry about it! I then said can I venmo you or PayPal and then he still declined. An upstanding guy! Thanks 👍🏼

The manager, Allen, at this location was amazing! They have amazing customer service. I highly recommend them.

A customer of mine received an estimate from them for some brake work that totalled over $2200 for something that our shop repaired for $950. And the automotive tech also tacked on a $115 diagnostic fee that had to be paid before they would release the vehicle to us to repair for her because he had to take a wheel off to determine his unrealistic repair estimate. Thanks but no thanks.

The staff was friendly and got me in and out really quick for mounting and balancing 4 315 70 r 17 tires. Id recommend this store to anyone and will use them again in the future.

Over rated charges to much for a simple daytime running light to be changed they were wanting 75 dollars when valvoline only charge 11.99 per bulb

This is my new favorite shop. Staff is friendly, very professional, quick turn around time. General Manager knows his stuff. Very fair pricing.

If you want your car or truck messed up and get charged doubled what it cost to repair it. then get laughed at by the employees when you drive off the lot. go here. their good at playing games and lieing to you.

This place was cheap, service was fast, employees were polite. And they was very thorough with my car. They let me know that the tire I bought from Dunns used tires were so bad that I could if wrecked and hurt myself or someone else 😡. Dunns used tires in Middletown is NO GOOD. Midas was wonderful.

Honest people. They took care of my car and got me in and out quickly.

I have never had bad service here. They have always been upfront and honest with me. Never had them blow anything out of proportion. Good rewards program as well. I do recommend making an appointment as opposed to walk ins. You will save yourself a lot of frustration, they tend to be busy.

They had a great deal on an oil change. 20 dollars, & that included a tire rotation. I made an Appt, & was in & out in a reasonable time. No pressure to upsell more product. My experience was largely positive. Recommended.

Great crew!

Management is very respectful and will make sure you are satisfied. We took our vehicle in for new wheel bearings and tie rods. The day later we had green grease all over the rim. We took the vehicle back and told them there appeared to be a hole in the CV joint. They replaced it the very next day and we had our vehicle back in a day. They truley went beyond measures to make sure we were taken care of. Josh is a such an important part of this establishment.

I have been here in the past and we recently had a auto towed in here, they are easy, professional, and pleasant to deal with. They call when they say they will call and they are finished when they say they will be finished...a nice change from most places. I highly recommend this location !

If I could choose zero I would. I gave Midas another chance, I took my car in for an inspection and tuneup. They told me that I have a couple of bad coils and spark plugs, I had those repairs done....after spending three and a half hours there and the mechanic working on two cars at once, only for it to run hot on the way home. I called back up to Midas and told them my problem and that the antifreeze was empty after telling me that they topped it off. I was told to bring it back, I took it back the next morning for a free inspection and was told upon picking it up that it didn’t run hot for them and they couldn’t find a problem. I took my car back home only to still have problems....my car was worse than when I took it. I talked to them again and was told to bring it back AGAIN, on my way back it died and had to be towed. After getting another FREE inspection and having to call about my car because no one had gotten back that I had CRACKED HEAD GASKET AND THE REPAIRS WOULD BE $3800. I asked why this wasn’t found during the first or second inspection...or even during the repairs that I paid for and was told some story about how only the front end was checked during an inspection....???????? I reached out to the regional manager and he offered to refund my initial repairs minus the labor and gave me the story about how an INSPECTION REALLY ISNT AN INSPECTION. Don’t make the mistake of trusting Midas with your car.... and don’t make the mistake of trusting them to make it right when they make a mistake.

I moved to this area a few years ago, prior to that my dad always worked on my car so I knew my family was safe. As a female (not knowing a lot about cars) it is hard to find a place you can trust. After a few times of getting an oil change at this Midas, I met Rob. He is always honest and I know my family is safe after he has worked on my car. Every time I am in this store he is working hard. I appreciate everything he does for us. I will not let anyone else work on my car unless Rob says he trust them. Rob is a true asset to your company.

Allen the assiant manger was very thorough and help me understand everything that was wrong with my van I will definitely be coming back and I also recommend doing service with Midas just because of him

Chris has great customer relations, very professional and knowledgeable. I will always take my cars to him for work.

I initially went to Midas on a Saturday when my regular provider was closed. Sometimes the things you do in a clutch provide huge dividends. My car was fixed promptly and very reasonably. I decided to give them a second opportunity when my childs BMW wouldnt start. Two separate competitors told me it had a blown head gasket. I was very skeptical as it had just been to the BMW Dealer, but I didnt want to incur the cost of towing it 40 miles. The manager called me and asked had I recently had work done on the car. I explained what was done and he immediately knew what was wrong. He got the car started. It wasnt a head gasket. More importantly, he didnt even charge me! It was a chemical buildup in a chamber which clogged something when my daughter ran it low on gas. I appreciate honesty. And now he has a customer for life!

Alan was very professional today they were so busy but he managed to fit me in for a vehicle inspection thanks midas keep up the great work!!

I went for an oil change. Midas inspects the vehicle and rotates tires as a part of this service. Michael was helpful without trying to trick or pressure me unduly about additional services Ill be needing soon. My budget is tight, and he helped me prioritize upcoming services so I can budget accordingly.

The management is great when it comes to customer service. But here is the problem, the workers are...average or below. We brought our vehicle to have the front struts replaced. They did that, but could not figure out where a popping sound was coming from but assured me it was OK to drive home on it. After a few bumps I called (and they had just closed) so I called left a message expressing my distrust of the repair. They brought me back in and a manager informed me a bolt had not been put on correctly (yet it was safe, right?).Fast forward, I took my car for an oil change and tire rotation. My rear rim has a mark on it, so I can easily see (anyone could) if it was rotated. They did the oil change but never rotated the tires. The reason? The wear pattern was even on all four tires, no need to rotate them. I am glad the tread wear is even, but it has been 12,000 miles since I last had them rotated.I think they are good people and most of them try and work hard. But It just seems I always have a little issue every time I have work done there.

My husband was referred to this Midas in Middletown due to issues not being completed at a different Midas. The communication from the manager along with the attention to detail by the mechanic was very impressive. They were right on point with educating me with what may be wrong with my vehicle and not letting me take it until it was totally ready to go. My car now has A/C like it originally had. Thank you Midas in Middletown!

Took in two of my cars without an appointment. The new Assistant Manager and his team went above and beyond to get them done same day. Thanks Harold I will be back!

Poor help and always seem to find something else wrong to jack up prices. I definitely fooled them being a woman who works on cars when they tried to tell me I corrected them and they werent expecting that!

This has been a couple of years ago, however in my case I had brakes done (front) and according to them I bought their best brakes and rotors, calipers were OK. Within a year brakes were shot, rotors gone. Bought a battery from them within that year, it lasted only a year. I couldve went back and complained, but didnt trust things would of been done right. Had my brakes re-done by Bid Als muffler and brake and they are still going strong.

Good honest service. I would highly recommend. The new manager Brad will take his time and explain everything.