This was my first time ever ordering from this store. I ordered my item online for 2 hour pickup. Well I just went to the store and nobody is there to help me. The kiosk is shut down. Getting someone in customer service is even worse. If this is how business is conducted, I will never order from here again.

The manager here is dope! Shes like 10 employees alone while maintaining a great customer service. You go girl! I went there to fix something and I was impressed.

Me and my wife have always gone to this place since they have very affordable silver and gold pricing on all products we tend to purchase all warranty for our jewelry and so far this company delivers good service and affordability. Every time there has been an issue we just bring our stuff right back and get it fixed right away or replaced definitely worth the payment on warranty and services from this place. Will continue to shop here and definitely recommend to anybody who has not shopped here before.

Great service

Staff was amazing, and very sanitary during these difficult times.

Got one ear pierced ( I’m a guy) in November. The staff are friendly and have a lot of experience with general piercings. One of the two women have been piercing for 13 years. Very professional, allow you to get exactly what you come in for. I came back today without expecting to receive my second ear piercing in my right ear, but when my aunt got hers, I had to get mine too. Very well done, and handle people of all ages with care. Keep this shop in mall.

Was charged double on one item and had a piece of glove stuck in my ear for several hours without my knowledge. The piercer made a comment on how the gun took a piece of his glove off yet neglected to inform me that it was stuck behind the earring backing. Unprofessional and disrespectful. The only reason Im giving this place 2 stars is because the piercing was fairly well done, but I will not rate it any higher due to the grief I experienced trying to get the piece of glove out. Will not be returning in the future.

The sales lady did a wonderful job piercing my babys ears! Plus she knew a alot about GOLD. Her and my father was talking because he waterwa wanted a cuban link

I forgot her name, but she was EXTREMELY nice she was working on 1/25/2019 during the day shift. VERY patient, and even though I am not from Middletown, I WILL be coming back to this location to do business with her once I find out what her name is.