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SMOKERS HEAVEN, VAPE SHOP & SMOKE SHOP Middletown, NY
690 NY-211 #5, Middletown, NY 10941, United States
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SMOKERS HEAVEN, VAPE SHOP & SMOKE SHOP Middletown, NY
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Ma
Review №1

First time in store and felt so welcome will definitely continue to shop here

Ti
Review №2

Stopped in for a pen battery, was offered pens either $30, $40, $50. None looked anywhere near that price so I opted out. Later same day, buy the $40 option at shop closer to home for $14.99. $25 difference, prices are all wrong.

Er
Review №3

Great place giant selection of everything and growing. The boosted gummies are great but honestly for price/quantity need more in the package.very tasty flavors though

Me
Review №4

Even with vaping going underground, prices were still high. Always love the selection of different things though. A solid store that I hope adapts

An
Review №5

Friendly staff and good selection. Unfortunately most things are overpriced relative to other smoke shops and even gas stations around. I have been there about five times but dont think Ill go back now that they have been pretty consistently overpriced.

De
Review №6

The staff was excellent in helping me find everything I needed as well as being cautious in these times. Furthermore they have awesome deals going on right now and would definitely recommend! :)

Ni
Review №7

Super helpful staff, always welcoming. Great products and pricing. Definitely recommend!

La
Review №8

Help was very, very helpful in trying to accomodate my needs . Nice selection of items despite the recent bans/ restrictions. Awesome shop.

Da
Review №9

Amazing friendly staff. Very accommodating and knowledgeable. Will defiantly Be back!

ri
Review №10

This place is amazing has everything you could ask for In a smoke shop.. great friendly helpful customer service.. five star’s

Sa
Review №11

Always have a great experience here. Amanda is very informative on the wide variety of products they carry.

Va
Review №12

Great service! Amanda is awesome! She helped me with all my vaping questions : ) we will continue to shop here

Da
Review №13

I went into the store Saturday morning and the person who was working there told me I couldnt be in store without mask which is fine but when you tell me that make sure you have a mask on. I originally went in because I had bought a bag of pipe tabacco and it was dried out thzts like the 3rd time this has happened and Im tired of it please everyone there is a smoke shop 2 miles down the road that is way better

Ta
Review №14

Excellent customer service...great array of products available...Amanda & Richie are both awesome and super helpful!!

Sc
Review №15

If you know exactly what youre getting this is a great place to get your stuff. You need to be careful when you ask for certain things because the owner has a dishonorable policy of allowing his employees to make misleading statements about certain products to con you into spending your money on something you didnt need or want and then once you come to the realization you got the wrong item he will tell you there are no returns or exchanges even though you were fed false information to lure you into spending your money. Just be careful.

Da
Review №16

I went in today the sales lady there was very knowledgeable of the products sold there she was very pleasant I will return

Sa
Review №17

They got wat i need and the staff know wats good to try

Jo
Review №18

It says there open at 9 am but usually never are. They need to be a little more punctual or change your hours

De
Review №19

This is an objectively over-priced store. Anyone on this review site that says great prices or low prices or anything like that, is clearly lying. Anyone would do better anywhere else in this area.

to
Review №20

Horrible place to go. They sell you coils in a wrong box because someone put them in the box and when I tried to return them for the correct ones I was told theres no return policy. Its there fault they messed up and I have to pay the price for. I do not recommend anyone to go there.

Ji
Review №21

First of all. The staff is AMAZING!! Sooo friendly and helpful with any product and will be honest if they cannot answer a question about a product and tell you that. Which I respect their honesty and knowledge and kind upbeat and professionalism when dealing with a customer.I’ve been going there for a while now and I’m never disappointed ever! They know me well by now and always make me Feel comfortable and happy to see me.I highly recommend this place for whatever your needs may be. From tobacco and tubes for rolling cigarettes. To CBD products, Kratom, vaping and other smoking needs.They have it all. And the friendly and knowledgeable staff is so worth it to use this shop for your needs.Enjoy! 😊

Ad
Review №22

In here a few times so far I havent had any problems. New girl working there was pretty friendly and knowledgeable about product.

Fa
Review №23

I went and bought a vaporizer off them and that same night I got home it didnt work. I went back a few mins later and they changed it for another1 which worked Friday but by Monday it stopped working and when I went back they wouldnt exchange it for another1 and the owner told me straight up that he wasnt gonna take the loss, but its cool for the customer to take the loss huh?. He told me to call the company and normally I would have but it only lasted a weekend. I Didnt dropped it or anything. The vape also was more than should be at $43 and I bought a UNI down the street at Smokers Choice for $30.

Jo
Review №24

A nice little shop if you are into vaping or cigarillos made of pipe tobacco. Their cigar selection is very limited and Im not certain of how well they pay attention to the health of their humidors so I am hesitant to buy hand rolleds here. But the staff is generally pleasant and helpful.

Je
Review №25

Absolutely great prices and awesome customer service. Very friendly atmosphere. ALWAYS smiling and greet u with smiles.

Gl
Review №26

Great place, knowledgeable staff, a varied selection of tobacco and non-tabacco items. Very pleasant and friendly atmosphere. I hope they bring back their lounge area

Jo
Review №27

First time me and my fiance went there, it was a pleasant experience. Amanda helped us with everything we needed to start transition to vaping. Every other time after however, we dealt with different employees that gave us the wrong item and charged double the price. Literally double. I payed 40 dollars for a 30 ml bottle. That is online for 14.99. And its a higher mg than i wanted. Never going back and it sucks because I had an awesome first experience there.

Br
Review №28

Great deals, really good products & Amazing customer service!!

Kr
Review №29

Amazing place great products. Best prices around and everyone who works there is awesome. Best quality products or it isnt there.

An
Review №30

Love the Smok products. Go to place.

jm
Review №31

BEST PRICES AND SERVICE IN TOWN THANKS SMOKERS HEAVEN, NAMASTE!!!!ILL BE BACK FOR LIFETIME

Co
Review №32

Im new in town and stopped here for some tobacco. I was accidently overcharged. After reviewing my purchase I called the store and notified the manager of what occurred. Although polite they just told me what I wanted one hear and never returned my call. I called the next day and spoke to a different associate, again polite, but failed to follow up. So they bought themselves a loyal consumer for a $10 overcharge. If it were me I wouldnt waste my money here go to where it is appreciated.

Th
Review №33

Always a great experience. Employees always know what they are doing, are kind and courteous while helping. Good people

Jo
Review №34

Good prices..helpful workers..Ill be back

Je
Review №35

Very informative. And patient

Th
Review №36

Most beautiful smoke shop Ive ever seen!

Da
Review №37

The hours they post on the website are not the hours they go by opening. They just open whenever they want.

Ma
Review №38

Great shop ...and J was great...thanks for the help. Mango is nice💫

De
Review №39

Sleazy business practices. Better vape shops in town, or just go online for whatever youre looking for.

ne
Review №40

Very good cigars and the staff are so friendly

er
Review №41

They have a wide variety of stuff from vape juice the tobacco products, the staff was friendly and helpful as the coukd be

Sw
Review №42

This place is not only stocked with a variety, the staff is friendly and knowledgeable.

Bo
Review №43

Theyve been around a long time and provide good service. Good options. Ask for Sam.

Ka
Review №44

Always amazing service and there so nice and friendly its the ideal environment.

Ri
Review №45

Guy is a thief! I was gonna buy something from there that online from a vendor is $120 and he tried to rip me off telling me his cost on it is $260 and has to get $295 for the item lol! Everytime I go in that place the prices are diff EVERYTIME! depending on who is working somebody always has a diff price its crazy! Everything in there is waayyyyy over priced!

Gi
Review №46

The best prices and largest variety you will find in the area. Highly recommend!

Jo
Review №47

Needed a charger for my deck. Even though they were sold out the young lady behind the counter broke open a package deal they sell just to sell me the charger I needed. Great service.

Mi
Review №48

Rude, unprofessional. Just called there and was planning to go today to purchase a smok big baby beast. They told me that they do have them but refused to give me a price over the phone. I would much rather go across town even if its more expensive.

Ch
Review №49

Hands down, the best vape shop in the surrounding area. Kool cats

Ma
Review №50

Avoid this Place or you will get ripped off. New vape kit lasted 2 days. They sell garbage and dont honor the replacement. contact the manufacturer is what the idiot behind the counter recommends.

Je
Review №51

Enjoy everything about Smokers Heaven, everything!! Been going there since they opened and will continue!! Bro 🤣

Br
Review №52

Great guys, knowledgeable staff, the owner is an extremely friendly guy and always willing to spend the time to find the right stuff for you!

Br
Review №53

Good selection of ejuice and a really nice store but I found that the pricing on coils to be outrageous. New to vaping and I’m wondering if I was ripped off. I was charged almost $30 for coils that are available on online stores for $10-$15

Ra
Review №54

Staff is very condescending. Clearly not everyone is going to be knowledgeable about what they are looking for so if you are going in there for help they will make sure to rip you off. The staff is rude and the store is ridiculously overpriced by a lot. Save your money and shop online or go to happy habits.

Wi
Review №55

Been dealing with these folks for over a year now. Outstanding customer service, juice, mods, etc. Drive 30 minutes to get here and wouldnt think of going anywhere else. If your a newbie or a vet, this is the place for all your needs.

Ya
Review №56

Huge variety. Decent prices. Helpful staff.

Pa
Review №57

I’m a new “vaper” 22 quiting cigs and wanted info on a vape I read about online. Worker was very rude to me and gave no help. I guess I have to go to a different shop. Would never come back nor recommend to anybody to go here.

Ni
Review №58

I went into this store yesterday looking for a vape pen. I explained to the guy that i didnt know what i was looking for, but he assured me that if it doesnt work i can come back and get a refund. He told me i definitely could return it multiple times. It didnt end up fitting what i needed it for, so when i went in today, the woman proceeded to tell me that there are no returns.I explained to her that the man yesterday told me multiple times they will accept my return, but all she could say was this happens a lot and the owner has told her to no longer call him on the issue!!Poor customer service, especially considering its a reoccurring thing that they lie about.The guy who lied to me was sukhwinder singh.

An
Review №59

Staff is not very knowledgeable on devices,coils or other wise know what you need before you go

Fr
Review №60

Nice place, well stocked, but more expensive than the competition

Jo
Review №61

Love this place I go and can just stay for hours talking to the staff. Great selection of mods and atomizers and e-juice!

XI
Review №62

Dope place to get vapes, one of the best vape shops around,,

Ni
Review №63

Nice. Quiet. Well lit. Great selection

As
Review №64

New in town. Called to get price quote and the woman refused to tell me their price range over the phone, and was rude as if a new customer isnt anything to care about. I called Vape Paradise and they had zero problem letting me know their price ranges. Thats how you treat your customers. Take note. Im going to vape Paradise because I got the vape douche vibe from this place. Worst first impression Ive ever had at any business. Lived all over the country.

ne
Review №65

Customer service was awesome... The gentleman.... Who helped me his name is Ricky...

LI
Review №66

My local vape shop & I always come here. The owner, Sam, is an awesome guy. They have excellent customer service, decent prices, knowledgeable staff & friendly environment.Higjly recommend to a beginner to an experienced vaper. They also have Hooka products. You should check out this vape shop if you’re in the area.

Va
Review №67

Best place anywhere in the area for Vaping equipment, eJuice, Supplies! Hands down the best selection around and the owner is great! Defiantly check them out.

St
Review №68

Huge selection, good staff, will definitely be returning

Ja
Review №69

Great service, decent prices. Been a regular stop for me for a while

Ma
Review №70

Large vape store but disorganized and messy. Everything feels sticky including the pay terminal. Large bins of discounted ejuice that are leaking the contents out. When asking about a vape starter kit, they tried to upsell me on expensive gear and all I really wanted was the Joyetech AIO, which they had behind glass. Asked a girl behind the counter about it and basically, she wouldnt sell it to me, wanted me to buy something else for much more money.

Ci
Review №71

Place is a rip off ! ! !. They sized up a glass for my vape and it was the wrong size. Went back and they wouldn’t exchange it for the right size. Riped me off! !! Rude fat chick told me it was policy no return or exchanges but they were the one that side the glass for my vape..Don’t go there shady people. I want to a place in Warwick and the guy knew right away what size my vape needed.

Sa
Review №72

Great place great people that. Are very helpful

Jo
Review №73

Staff very friendly and helpful calm setting prices are pretty good

Ch
Review №74

Great owners great selection of products

Is
Review №75

You guys are the best! Amanda was so helpful!

Sa
Review №76

Always friendly and knowledgeable about various juices, tanks and boxes. My go to for all my vape supplies!

Eb
Review №77

Huge selection good prices helpful staff

de
Review №78

Ripped me off on Novo 2 kit. $26 online and $30 at smokers choice. Wish I knew before I paid $70 after tax for the same kit

St
Review №79

Very helpful and knowledgeable staff.

Mi
Review №80

A wide variety of products for smokers and other snacks and beverages. Clean, neat, and courteous service.

Ja
Review №81

Best Vape shop in Middletown, nice selection of eJuice and vape mods

Da
Review №82

Extremely over priced on everything and sold twisteliquids separately when it comes two bottles in a box and sold me one bottle every other store sells the 120 mil box for what I paid for one when asked the person behind the counter couldn’t give me a reason 60 dollars for two bottles of eliquid for that much I could get 3 bottles at any other store

El
Review №83

Need to take better care of the cigars

as
Review №84

Great selection of vapes, hookah, and more however some of the prices can be a little far fetched.

Mr
Review №85

Giant selection, educated staff, polite employees, excellent prices.

De
Review №86

Great selection of vape products. knowable friendly employees

Da
Review №87

Nice place, very clean and friendly staff but very very overpriced.

St
Review №88

Best place ever

he
Review №89

No one came to help, the prices were outrageous, and the store looked grimy

Gi
Review №90

I tell U i think they have everything to 💨

Ke
Review №91

Awesome, huge selection, great owner and staff

Ja
Review №92

Richie was really awesome

it
Review №93

Good people,great prices

ev
Review №94

Very nice vape juice and machines

Ya
Review №95

Big selection kinda rude and doesnt carry wire...

Mi
Review №96

Need to stock more vape pods.

Sh
Review №97

This shop seems to specialize in selling overpriced defective products.

As
Review №98

Prices are ok but they dont really know the product

Gr
Review №99

They have Cbd and Kratom

Ca
Review №100

The lady was very helpful

Information
38 Photos
100 Comments
4 Rating
  • Address:690 NY-211 #5, Middletown, NY 10941, United States
  • Phone:+1 845-673-6200
Categories
  • Cigar shop
  • Tobacco shop
  • Convenience store
  • Hookah store
  • Vaporizer store
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9:30PM
  • Friday:9AM–9:30PM
  • Saturday:9AM–8PM
  • Sunday:9AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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