Our family had a wonderful time here with Rollin. His knowledge and expertise had made our day, and he made the whole experience of changing the plans, getting new phones, chargers everything so much easier than weve ever had before. If you are in the area, are looking into Verizon, this is the place you would want to be. And Rollin is just AWESOME! Verizon leadership, if you are looking for the STAR of your employees, here He is! He is shinning through the customer service process, and making the Verizon an even better brand with his kindness, patience, and easy-going personality. Thank you, Rollin! Thank you, Verizon!

Rollie was extremely helpful and explained all we needed to know. He welcomed us in to the store, friendly, and fast service. We are leaving the store happy with new phones and would highly recommend this location to our friends and family. All the associates were pleasant and helpful and we are leaving as very happy customers. The store was clean, stocked and great. Ten stars all around!

Rollie welcomed us into the store, had us take a seat. He then talked us through everything in detail. He was professional, friendly, and informative. I left with a new phone and pleased with my whole experience. I would recommend the location and Rollie to my friends and family.

Dylan was an Exceptional Representative!Attention and Service was impeccable... Recommended Cell Phone, Mifi Which Was Desperately in Need of Replacement and Upgrade in my case ...Took the time Necessary to get Everything Right !Questions that arise were Answered promptly and called right away when something had to be Ordered!Very Happy with my New Phone and MiFiComponent Selection, Plan...This Verizon Store Staff Has Always Taken Good Care Of Me !IF you need the Best Service and Products Available from a Verizon Store This is the place to Go Bar None !!!

Andrew was great. Not pushy at all. Incredibly helpful and knowledgeable, without being over the top. He helped making my cell phone buying experience my best one yet. Thank you Andrew! This is the only place I will buy a phone from from here on out. I did not have this kind of experience at the corporate store in Middletown.

Rollie JACKSON WAS THE BEST SALESPERSON EVER !!I never had somebody so attentive, responsive and clear! His communication skills were superb and he was most kind. I cannot recommend him more!The whole experience there was amazing.

Andrew from the Middletown NY store made my switch from Sprint to Verizon completely painless. He was extremely knowledgeable and experienced. The transfer was super fast. Andrew explained everything very thoroughly. Highly recommend visiting this store and for all your Verizon needs and ask for Andrew.

Very helpful, 17M is never as busy as Rt. 211. Verizon had a great deal on turning in my phone for a new one ($800 credit) and after explaining to Dylan my particular needs he was so helpful in directing me to a different phone that Im very happy with. Very patient in answering questions, synching my phone with my car, following up to make sure I wasnt having any problems and more. Couldnt say enough good about this Verizon store!

I was helped by Rollin. Awesome guy!! Great hospitality and is very nice. Looks just like Chris pratt. He was able to give me a great deal and was just a very funny guy. I think that his personality made this experience better and it went by quicker. Found multiple things like a new phone case, a screen protector, and a new phone!! This man deserves a raise for everything he did for us. I cant wait to get to use my new phone. I will definitely be returning here for future purchases. Effortless and flawless. 10/10 service.

Rollin gave my mom and I excellent service. Rollin is extremely knowledgeable and over all an awesome asset to your company! 5 stars

Dylan was such a pleasure to work with. He was knowledgeable, courteous and so upbeat. I will absolutely be returning to this Verizon location for all my wireless needs. Thank you Dylan for being so helpful.

Rollin Jackson was our Wireless Consultant, and he was extremely helpful and polite with handling our situation. I had to get a new phone because my old was was smashed, so he sold me my new iPhone 12 Pro. He was extremely patient while my two siblings were running around and screaming. I recommend him when you visit this Verizon location for anything you need. I will definitely use this location from now on instead of the Verizon on 211 by Walmart. The 211 location had a 1-1/2 hour wait time so this Dolson Ave location is extremely convenient.

Just dropped in Verizon on Dolson. Helped by Rollin - great guy, extremely helpful and very knowledgeable. Will only go here from now on!

Rollin displays excellent customer service skills great personality would highly recommend him to my friends and family members

Rollins was so much help,he explained everything to me about my new phone,took his time and was very very helpful.

I highly recommend this particular verizon store!I had the honor to work with Andrew! Andrew was extremely proffesional and welcoming. He made my experience pleasent and got me everything that i need it. Definitely will recommend anybody to come to this store!

This was a super easy experience! Dillan was so helpful and friendly. Thank you for the 5 star service!

If I could have given zero stars, I would have. This store SUCKS!!!! LIED about a phone just to sell me an upgrade I didnt want or need. Dont listen to the liars in this store. Either they dont know the equipment they sell or they just LIE!!! GO ANYWHERE BUT HERE!!!

The team here was absolutely awesome! Thank you to Rollin and Jared they were outstanding. I will now continue to support this store as they are the best. Very professional! Thank you guys!

Rollin has been friendly, very knowledgeable, and extremely helpful. I will certainly be back here for any needs in the future.

Phillip is my go to guy. He is professional and goes the extra mile to make a customer feel like happy, while spending a small fortune on phones. Somehow his ability to make you feel like you made a great purchase is remarkable. Seriously, excellent Customer Service.

My experience at this location is over and above what I expected. The representative that worked with me was Dylan. I also am in customer service and I always expect to be treated the way I treat my customers and members. Dylan was very understanding and patient with the questions I had. He didnt rush me into deciding what phone to choose. He explained each device and did not rush me into making a decision. He has excellent customer service and I highly recommend this location over and above any in this area. I feel he is These are highly educated in this product being Verizon.

My experience was excellent with Mike burns very professional

When he finally spun the computer screen around to show me the prices and options, I was very disappointed that Alex only showed me 3 options. One was a completely different phone, and 2 were promotions with the phone I wanted. He did not just plainly tell me how much the phone I wanted would cost on its own. If I did not already do my homework,I may have accepted one of these promotional options, which would have been $16 more per month, and I would have ended up with an electronic device I didnt need. It took my prying several times asking,No, I just want the phone with no promotions. How much for just the phone? Finally he told me $20 per month (instead of $36). Putting it frankly, it was a slimmy move. I wonder how many gullible people have been taken advantage of in the past. Do your homework people and beware. This was my first time at this Verizon store and nothing like this has ever happened to me at the other stores. I wont be back.

Bought a s21 ultra from here. Rollin helped me and everything went great. Will visit again.

I had a great experience over the phone with Dylan in regards to switching over to Verizon. His intelligence, diligence, and expertise are truly that of a professional and he was very patient! Kudos to Dylan! He answered every single on of my questions and did not make me feel rushed at all. In all, I give him a true to honest opinion rating of a 5/5 for is incredible hospitality skills and intelligence.

If you favor the masochistic life this is the place to go for all your suffering. You will spend lots and feel screwed in the end.Many salespeople at this location will twist, pull and beat your wallet like a thief until it is drained.

The rep was very helpful and nice. I transferred my phone and bought a tablet . Had a n issue opening my phone but he went all the way to get it done. His name is John, I would post a picture of his card the he gave me to call him if anything came up.

I had been having issues with my old IPhone 7 for a couple weeks and stopped at the Verizon store in Middletown. Once there I was assisted by Rachel Robertson who was extremely helpful and knowledgeable about the iPhone and was able to fix my problem in no time. I then opted to purchase the new iPhone 11 Pro after Rachel explained to me all the different options in the phones I was interested in buying. Rachel was able to mirror my new cell from the old one and not one photo was lost! It’s so nice when you make a large purchase like this to be able to deal with someone who is friendly yet still very good at her job. Very happy customer.

We bought a phone at the Verizon on 211 and had difficulty setting it up. Had to go back and they just gave us instructions and sent us away. The next day we came here and Mike had us up and running in less than a half hour for a very small fee! Totally worth it!

Great service. Very knowledgeable. No waiting.Highly recommend! John Danczewski was the best!

Today was my first time in Verizon, my experience with Miranda was excellent. She was very helpful, very polite. She made me feel very comfortable when signing up for a new plan. Without her I’d probably not be a Verizon customer. Appreciate everything she’s done for me this morning. Highly recommend asking for her if you come into this store.

Everyone at this location was very friendly and said hello when I walked in. Dylan was extremely helpful and patient in helping get my new phone set up. I was impressed by his problem solving skills and expertise in cell phone service. I was thoroughly pleased by my time with the warm and welcoming staff.

We had a phenomenal experience today with Phil! We switched from an Android to an Apple phone: Phil was professional, and patient, as we were educated about the phone transition! Great guy....thank you!Addendum: returned to the store for a phone transfer. Again we found Phil and staff to be patient and considerate. Would highly recommend both the store and personnel!👍

Great experience definitely recommending to friends and family. Also going next month for my wifes phone.

Excellent customer service.

The service was beautiful nice and gentle you cant ask for more

Just got my first smart phone Phil at the Dolsom Ave office made the experience a great one. He was courteous and friendly. He knows his products and sold us what we needed. Would highly recommend him

They always help me out

Rollin was great we had great customer service.

Very informative staff I was helped by a young woman named Rachel whom was extremely helpful

Wanted to give a shout out to great Sales Representative James. He called me back on his day off and ordered my phone. It wasn’t a huge sale either. Customer Service at its finest. What a shame that the corporate headquarters does not have any way to give recognition about one of their employees. Shame on them

Very patient, explains everything throughout process pleasure to do business with. Thank you for your help

The Salespeople were very helpful.Alex👍👍👍

My experience @Verizon Wireless on Dolson Ave in Middletown, NY was excellent. My 1st experience was a few months ago with Mike Burns who has portrayed the utmost patience with my situation and professionalism. Today, John D has the same quality professionalism and they both know their stuff. Im walking out a very satisfied customer. Ive been a VW customer for a long time. Mike and John and all your employees, from what Ive observed, are great assets to VW.

Miranda was a pleasure to work with as I upgraded my phone and took care of a few other things that came up. She help me feel comfortable with the process and I am very grateful to her and her office for making the upgrade a calm, pleasant experience.

If you live close to this store? I highly recommend you go there. Anytime I have gone there the sales people I deal with are knowledgeable, but not pushy. This last time I had the pleasure of working with Jesse and he has been hands down the best sales person they have had (that I have dealt with). He was knowledgeable, he had great follow up (the iPhone X I wanted in black wasn’t in stock when I first went to the store—he called me that night to let me know he had ordered it and also called to let me know it had arrived at the store). He asked if I needed a screen protector, case, extra chargers, but wasn’t pushy about it. He simply asked and when I said “no,” he didn’t push the issue. If the management of the store is reading this? You need to recognize Jesse for his exceptional customer service—it’s something that’s missing in today’s world, but you have an awesome employee there and he should be recognized.

Very nice service

Great experience buying a iPhone at this store Miranda was extremely helpful answering questions and setting everything up for me.love this store will be back in the future for sure.

Terrible customer service

It was a great experience because I ordered a phone online and I had to go in to pick it up from the store which I did the next day. I walked into the store and there were a few customers in there but I was greeted quickly and produce the receipt for the salesperson and he went back to get the phone for me and asked me if I needed any assistance with the phone and I told him no and he told me to have a good day. The store was very nice in the way it was set up and the staff was friendly.

Worst experience with them

Sales staff was very helpful and amazing, helped me setup phone very quickly, great personality, i would definitely come back for future upgrades or devices

Very pleasant, helpful, no long wait, BUT, associate unintentionally broke the new screen protector I just got from Amazon for the phone, BUT charged us for a new phone protector to put on phone. Really, thats the best you can do for a decade long customer? Charge the customer for something your associate broke? Thats why this post is what it is.

I would like to thank Albert Santiago for his patience and understanding of my ignorance with electronics. Albert went step by step with me on the phone differences as I decided whether to stay with an iPhone or go android. Albert then helped me set up my new phone and went as far as going out to pair it with my car. Finally, Albert followed up a couple days later to make sure things were going ok. All sales persons should take a lesson on customer service from Albert Santiago.

Everyone at the store in Middletown were a pleasure to deal with and were very helpful in setting me up with an upgraded phone

What a fantastic representative we had Mike Burns. A few hours before we went to the Middletown at Orange Plaza store and they wanted to sell me a new phone and not help me hook up an old phone. We walked in and 20 minutes later we walked out with aExactly what we had wanted.

My rep Michael Williams was the best!! He found the best plan for me and my family and a fabulous phone for my teenager. He was polite, courteous, and patient. He was very knowledgeable and made this shopping experience sooooooo easy. The service I receive here has always been first rate.... In keeping with that, Michael did a first rate job!!! Would definitely return to this store!!

I went to Verizon to upgrade my phone. Kristen Smith helped me out and was extremely helpful. There were some complications because my phone is under a business account, and the price at first was going to be a lot more then I had planned on paying. It did take a couple of hours for me to finally get my new phone, but because of the customer service I was not upset. Kristen Smith was so kind, patient, and even came into work the next day which was her day off so I could get my phone. She actually offered to drive to my house to bring my phone to me, I was shocked. She got the price down to what I had originally hoped to pay, and honestly made me feel like family. In all of my years dealing with customer service anywhere, I have never in my life had a better experience. If I ever have to go back to Verizon for anything, I will call first to make sure Kristen Smith is there to help me out!!

Jessica rocks. Finally killed my inner dinosaur (flip phone) - and Jessica made the event effortless; taking care of everything...from making sure I got the appropriate phone (asking the right questions and adjusting based on the answers, no canned pitch here) to installing the glass (perfectly) and case (and individually tapping EVERY contact to import....yikes). She made sure I was going to be able to make the phone work - and all of it, including answering my questions with grace and patience, never once condescending....pretty good skill set! Also appreciated the dynamic in the store - the whole crew works together, and they tap each other for input. Nice, and nice group of people (for dinosaur killers).

Very helpful did the best to fix my problem.

This is the only Verizon store in the area that still offers quality customer service. I would highly recommend going here before the corporate stores.

This is my only favorite Verizon’s in Middletown The customer service is amazing it’s a friendly environment and you can tell the people they are genuinely want to help you. I was just there this week in a young man named Eric helped me I highly recommend going into see him for any of your mobile purchases and I highly recommend going to that store. Before going to any of the other Verizon’s in the surrounding area. ( and yes I have personally tried out a lot of the Verizons around me)

I had a great experience Miranda was the most helpful person, great customer service

So disrespectful

Nothing bit positive words for this Verizon location! Each and every member of the staff are knowledgeable and courteous. We have visited this location for years now, and have never been dissapointed. Most recently, they assisted converting our individual single line phones over to a family plan that saves us nearly $50 each month! Not a hiccup in the conversion. RECOMMENDED 😎

Darius was very helpful and friendly. He saved me money by explaining the various plans. I will recommend him to my friends and will come back to this store.

Friendly staff, helped me figure out an appropriate plan for my family and myself. Also helped me pick a great upgraded phone while keeping my line roughly the same price. Thanks Deniz you are my familys favorite rep!

They helped me, when a corporate ofc WOULDNT HELP ME..... AND THAT CORPORATE OFFICE IN GALLERIA WAS THE VERY ONE I UPGRADED MY PHONE WITH!!! ILL ALWAYS COME HERE FROM NOW ON... FRIENDLY, COURTEOUS AND MORE THAN HELPFUL, I would love to work here.... Positive energy here

This class was so helpful. I HAD NOT UPDATED MY PHONE IN OVER 7 YRS.All the sales people were friendly and helpful. The salesperson who taught the class - Maggie Charley was patient and clear. Answered all my questions.

I had a very pleasant experience at the store with Carl and Kristen. They helped me with all my questions and problems. I will make sure to let my friends know to come here if they need help and definitely come here for my next upgrade.-Brink

Dylan gave great information on phone plans. Definitely considering to switch with them

Updated cell ...everything went smooth great location EZ in EZ, out

Staff for wonderful and they provide information, and greatest assistance! Thank you so much

Terrible service!!

Cary was my sales rep this trip and he was awesome... I love the Service at this store compared to the other one in middletown NY... I am never disappointed with professionalism they show... Great job Cary .. I appreciate the Time you took to help me with my replacement phone

I went in to have an issue with my iPhone. I was met at the door by an account manager named Cary. Cary was professional and relentless in taking care of the issue. Extremely professional and personable. Best Customer service in Middletown.

Jared Keller from Verizon was fantastic! He stayed 45 minutes after closing to help me get set up with multiple phones. Time was never an issue. I will always seek him out on our next phone. Great job!!

Michael Williams did a great job and explained everything and he took the time to set everything up in my new tablet. The store did great and helped me set up my Bluetooth in my new car. Great customer service.

Jim Tellier was extremely knowledgeable, helpful, personable and gave me all the time I needed to fully understand my new IPhone 10. Next time I purchase a phone I will ask for him.

Maggie held a phone class. Thought I knew something but it was a real eucation. Will return. Jesse sold me ALF phone from iPhone. Great choice

Michael Williams did a wonderful job! great customer service. I would recommend him to anyone..

What great service at Verizon. Mike Camann was very helpful and knowledgeable. Couldnt ask for better service. Thanks Mike!!

I had a lot of problems and they were handled very well and I was very impressed by learning how to use my tablet and finding out things I didnt know, the rep Cary Sahler was very helpful. knowledgeable and a gentleman. I would recommend Cary to all my friends and family?

Excellent service! Cary is wonderful, this is the second time he has helped us with our phones. We always look for him.

Mike was great throughout the whole process of switching numbers to other phones, setting and transferring everything around on the old and new devices !

Cary Sahler was extremely helpful fixing several bugs on my phone.. It was completely unusable. He took a great deal of time to fix and explain the bugs and fixes to the problems. I will definitely be a return customer!!

Maggie did a great job explaining how to use the phone. I would love to take another class after I have a chance to play.

Took a class to learn about my phone. Maggie was awesome!!! Such a good teacher, and so patient. Wish I could give more stars.

I went to this store and was helped by Carey. He was extremely nice and very helpful. Best Verizon store I have ever been to!

I was able to replace a damaged phone very quickly, the damage was not caused by Verizon

Employee Joe Santos, Dolson Ave location, in Middletown NY was so informative & helpful. It was an extremely pleasant experience & I am recommending him to all my friends.

I had the pleasure of working with Alex earlier this evening. I am typing this on my BRAND NEW IPhone Xr well because of alex. I called in the store and spoke with alex regarding plans and questions. He explained everything informatively to the tee. I came in to purchase the phone and that i did. Very slick service and amazing humor. We were talking about gaming, interests amd shared conversation. Hector also helped as well. Very inviting and friendly staff! Do not go anywhere else. Go here.

Cary did an amazing job helping me receive my new iPhone 7plus! Everyone should come and get the amazing services they provide here 😁👍🏼

I came to this store .. i got a new tablet from Chris and I totally love it. I had some questions so I went back the next day. Maggie helped me. she was very knowledgeable and helpful. Definitelya great experience at the Verizon store located on Dolson ave Middletown New York.

Was very happy with the positive atmosphere in this store from the time I walked through. Mike Camann helped me and I really like my new Samsung tablet!

One major problem. The fact that this store is not a corporate Verizon store they can charge their own fees, and I found this out the hard way. I was charged a program and setup fee which I was lead to believe was the Verizon upgrade fee. After getting my next bill with an upgrade fee and talking with Verizon, it turns out that since this is an authorized retailer they can charge their own fees. Would have been nice to know that before hand.I will say besides feeling misled the staff there was very friendly.

Maggies class was wonderful! She was great at explaining the different features of my phone and how to use them.

Cary was excellent help even when issues occurred he sorted them out and was able to get me the right phone excellent customer service he eared these five stars

I BOUGHT 2 PHONES AND ONE HAD A REBATE AND SHE NEVER TOLD ME ABOUT IT UNTIL I LOOKED ONLINE AND HAD TO DO A REFUND FOR THE REBATE. THEY ALSO DIDNT HAVE THE PHONE I WANTED BUT THEY GOT IT IN DAYS LATER. CUSTOMER SERVICE WAS OK BUT THE LADY THAT SOLD ME A PHONE DIDNT KNOW A LOT ABOUT THE PRODUCT, SHE WAS JUST LEARNING AS SHE WENT.