I arrived at the location at 11o’clock today April 5, 2021 the location didn’t open till 1145 yet there was stuff inside . When they did open the doors I was looking for a certain hat I ask for it And without checking they told me it wasn’t in stock it seems like they did it just a brush me off. Customer service is the key and a smile goes a long way. The staff need to brush up on Customer service. I called back to make a complaint about it and spoke with Evan Sanchez and he gave me the same energy. I asked to speak with a supervisor he told me that the location didn’t have a supervisor just a GM. The location needed a recap on how to deal with customers

The personnel Lids employs treat the posted hours as a suggestion; store remained closed a half hour after 11am opening time.

Great store. Mark helped me with branding my company hats. Very passionate/attention to detail/great customer service.

Good store little pricey.

Wide variety of hats. Clean. Good service

Fresh clean hats always

Great place good workers!

Nice hats & nice a nice hat

My boyfriend loves it there

Very Fast Service

Go lids more hats yay

Well first he had problems with machine then told me I had to come back tomorrow then I get here and it’s supposed to be open at 11 and it’s 1115 you are late!!!!!

My fav place to shop

Always shop during a sale

Not enough selection

Good merchandise