Regarding store #846 in Midland, TX...I would like to commend and thank Jayden for being super helpful, friendly, and professional. His customer service was a great! I spoke to his manager, Jacob about him and Jacob too was wonderful! These guys deserve recognition for their great customer service skills and pleasant attitudes. And I did not even make a purchase because I didnt find what I was looking for. That fact didnt deter their interest in me as a customer or diminish their service at all!! Kudos!!

The staff is so friendly! Great place to go shoe shopping👟

Always like to go here if Im wanting any kind of shoe that I dont have. I did have an inconvenience where I had to go back to the store multiple times to get a refund on some boots I had bought. I places the order on the 5th and just barely got my refund today almost a month later. They are friendly and helpful though just had a confusing situation that one time!

I am very disappointed with the store and companies’ service.I went in Friday night to make a purchase and they did not have what I needed. The sales associate offered to order it, not once did she state that I would be charged any extra fees for the purchase. Get home and realize, because she didn’t even offer me a printed receipt so I had to wait for an email, that I not only paid shipping (which was free online at the time) but also a special order fee. That should have been stated upfront, if I had chose to I could have just ordered online myself and saved money but instead I feel I was lied to by the associate so they could make a sale.Then pretty quickly I was told the shoes were not needed by my family member and called customer service to ask if it can be cancelled because I have not received any update on the order other than the purchase. Just to be told that they can not help since it was ordered in store. Now I will be losing money because, first, I was not told about the fees and, second, am being forced to wait and return the item which I will no doubt still be charged for the fees even though I return.I have been a long time customer (that never had trouble before), but this makes me doubt I will be purchasing with Journey’s again.

I have always had great service here. Recently I bought a pair of boots for my husband. About 2 weeks later the zipper broke. Of course my husband threw away the receipt. However the staff was helpful and exchanged the boots for us no problem.

I am disappointed with this location. I placed an order with them and received the wrong merchandise. Now I have to figure out how and if I’m even going to be allowed to make an exchange.

Worst shoe store in town. They have the smallest selection and everytime I walk in the employees are busy talking to each other to offer assistance.

Very nice! Customer service was so wonderful.

They are always ready to help you find what you need..

Love the shoes, they always have great deals.

Good selection for a small store, very helpful sales associate.

Will never buy anything from this store again. Purchased some Toms for my daughter on the 12th of June for a Quincequera on the 21st of this month guess what the shoes will not get her until Tuesday of next week so now she is out of shoes for this special event. And they say they cant refund me my money until they have the shoes back at the store.

Got a good deal for some shoes

No walking shoes. 😕

This store is sick lol

Small selection