Worst service people ever! Whole reason why I didnt return after my initial purchase. Trying to find a replacement table for a broken table I purchased there apart of 3-pc set that they no longer sell. Refused to give me any manufacturer info or product info so that I can find a replacement. The tags are on the furniture when you go in the store so the idea that they dont give out manufacturer info or product a number is crazy. Had they helped me with that and found out what else I needed, probably could have made another sale. As Im in the market for furniture also. Rushed me off the phone. Didnt attempt to try to even make a sale, reinvite me the new store or find out my needs. So bent on not helping with the product info for the table that she couldnt see any further. Well on to the next....many furniture stores out here. This reminded me of my initial buying experience there. Thr product was awesome but the service experience was horrible. Nothing has changed.

An incredible showroom with a wide variety of options for your entire home. The Ashley and whole staff were polite, accommodating and works with you to get the best fit for your home! Walking around the store is a unique experience in itself, stop in check it out!

Poor quality, overpriced with a huge attitude!!!!!!!! Ordered some counter top chairs, the work quality was poor and I had to exchange them. I live in Chicago, so its a hassle for me to come to the store on weekdays, because during weekends, for whatever reason, you cannot access their warehouse. When I came to exchange one of the chairs, the new chair had craftmanship issues as well. The managers response was: Its commercially acceptable Unreal!! She wouldnt offer any discounts for the inconvenience. She simply pretended that she didnt hear me. Stay away from that store, if you can. This type of customer service is simply unacceptable.

Most of the living room furniture from this store is made by Palliser. You can look at the style and they are identical. They dont want you to know. They have poor customer service if any at all. If you read the negative customer reviews they are right on the button.

Nice selection of mid century and modern.

Oh M’gawd this place is AMAZING. Local furniture store specializing in Made in USA! Leather dyes are “green”, chemical free. Styles of furniture here were beyond my expectations. Modern, modern-retro and everything in between. Pricing is extremely fair, especially considering quality of products, US made, and designs available. Every couch we looked at was customizable—fabrics, grades of leather, colors of leather, sizes of couches, etc. The staff were super friendly, incredibly knowledgeable and very professional. London was our sales woman—We’d give her 6 stars if we could. Don’t bother shopping anywhere else, this place is Official, like a ref with a whistle. There’s a reason they’ve been around 101 years. Great products, great prices and exemplary customer service!

I purchased a mirror over 3 months ago and was told it would be in stock 4 weeks after the purchase date! I have called regularly to check on the status of my item. Each time I spoke with an administrative staff. I was told something different. 1. Your mirror should be here within a week. 2. I’m checking with the shipper to see if your mirror is in the next shipment. 3. Per the terms within your purchase agreement. We have at least 3 months to fulfill your order! And 4. The most recent excuse. We received your mirror and it was damaged. So we spoke with the company and shipper and we have expedited you another one. No one consulted with me about ordering a new mirror. No one ask if I wanted my money back! She made a calculated decision without my consent! I have received nothing but excuses and lack of accountability from the store manager. She is a liar, extremely unprofessional and had the audacity to tell me that I have a contract with them which means however long it may take for them to fulfill my order. I have no choice but to wait! I asked her multiple times to escalate my concerns to the owner Joe Bachman and she refused! Telling me I can not speak to him. She is the ONLY person within the company that I am allowed to speak with! I have never in my life experienced this level of unprofessionalism and some one failing to take accountability; due to their negligence. I agree once they have your money they string you along; due to their internal deficiencies! I am beyond disappointed at the rudeness and disrespect provided by the store manager and her unwillingness to escalate my concern to the owner Joe Bachman and or to someone else that is able to positively mitigate my concerns. If she is the face of Bachman. I can only imagine their business declining significantly!!

Very awesome store with friendly people inside. Walk around a bit and the furniture I saw was very unique and incredibly comfortable.

Very nice selection of furniture. When I replace what I have I will be shopping here.

When I moved to Milwaukee I had to fill my whole apartment. I wanted a design that was modern but also matched my lifestyle. I contacted Bachman Furnitures design team to help me. They asked all the right questions to start filtering down on furniture that would fit with my vision. At one point the Bachman team reviewed the blueprints of my new apartment along with the colors and materials of carpet, counters and cabinets. Everything came together awesome! I am beyond thrilled with the look, quality and functionality of every piece. You know you made the right decision when your friends and family tell you how great your place looks and feels. Thanks Bachman Furniture!

The store and inventory is huge but this is NOT your big box furniture store. This store is loaded with high quality furniture at a fair price. The delivery team did a great job bringing furniture into the house. Its worth the drive to talk to the sales team. I highly recommend Backman Furniture.

Though I consider myself a true advocate for technology – I’ve learned (the hard way) that the only true way to determine the quality, feel, and comfort of furniture is to see it in person. Go there - its worth the quick trip!After an exhaustive (and utterly disappointing) tour of furniture stores throughout the Milwaukee area, a friend of mine suggested that I visit Bachman Furniture. Though I don’t know where this notion originated, I thought Bachman Furniture would be too high-end for me.However, when I first visited, I was pleasantly surprised! The furniture was reasonably priced, very stylish, and of high-quality.I’ve come to get to know Joe Bachman since and have used Bachman Furniture to furnish my home, home office, and main office. Most of their furniture is built to spec/custom order – so though you won’t be leaving the store that day with your furniture, it has ALWAYS been worth the wait.

Awesome from the point you walk in. Great selection.

In search of a new couch, we headed to the Bachman store. Having purchased from them in the past we felt confident in finding just what we needed.This store does not disappoint! Their new location is spacious and open. Our salesperson, Nels, gave us many sizes, styles, fabrics, & price ranges to choose from. Now I want to redo the entire house! Thank you Nels. You were a pleasure to work with!

Helpful employees and good d furniture. I highly recommend visiting of you are in the market for new furniture as it is a good place to broaden your horizons.

Helpful and knowledgeable sales staff. Reasonable pricing, and great selection.

My husband and I have different styles. Hes modern. Im eclectic. Not only did owner and designer, Joe Bachman, capture both. He pulled samples of colors and styles neither of us would dream up on our own, yet feel so authentically us. Our living room is a sanctuary that both of us can retreat to together and appreciate individually. Furniture purchases, whether one offs or full rooms, should be a process and mean something to the owner(s). Thats what Bachmans is all about.

I had such a great experience with Bachman. They are helpful and have great quality furniture. I wanted furniture that will last. I have found that online shopping you cant expect much. I will be returning for our next remodel.

Terrible experience, non professional! The administration is not respectful and not returning with answers or additional information that she promised during the phone conversation. Never again i will be back there.

The staff was extremely professional and friendly. They helped me pick out a great couch for my new place, and were extremely helpful in guiding me through my struggle to make a decision about the style, and brand to go with. I will definitely be returning when and if I need more for my new place.

We recently bought a sofa, loveseat and recliner for our new home from Bachman’s and our experience was fantastic! We worked closely with Heidi and she was VERY nice and informative. She truly made our experience there one of the best we’ve had and we will be back for any other furniture needs in the future.

Spend your money elsewhere. Jerry and the other staff members are all smiles and nice to you, kissing your behind before you purchase after you purchase their customer service skills go out the window!!!! I bought a living room set there the triest one, which is pricey. About 5 days after it was delivered I noticed that strings of fabric were constantly falling off of the pillows with the set. So I called right away and was not able to speak with Jerry until after the eighth call. He said that I would have to email the service department with the problem in which I did right away also. In the email I asked them to call me and left my number. Got no response for two weeks so I emailed again. A week later I got an email stating that it’s expected to happen. I am furious the fabric is constantly shedding and becoming very scarce. Don’t be fooled the items are over priced and EVERYTHING has a clearance tag on it which is a scam. Since the items are “clearance” basically you are buying as is. Go elsewhere and spend your money where it’s appreciated and you are treated with respect and feel like a valued customer.

Their show Room is exquisite everything there is fabulous

Better selection.much better location now. Nels was nice.

Cheap in quality and ridiculously inflated prices. The sectional was delivered already damaged. The solid wood bed that we bought for wayyyy too much money (because it was advertised as solid wood) was actually plasterboard with a vinyl covering that started peeling within months of buying it. Ive had better experience from Wayfair!

I am a returning customer to this store. I furnished multiple rooms in my home with purchases from this store. I recently ordered an item and changed my mind about the purchase since it would not fit in the space and didn’t resolve my storage problem. I went back to the store within 7 days and was told I had to talk to the salesman. I called the salesman the next day and explained the problem. He explained their no refund policy but was willing to let me choose another item, which I did. When he gave me my total, I questioned the amount and reminded him of our previous conversation and his agreement that I could select another item. I was then told he had misunderstood. He said he would contact the owners for permission to make a one time exception. 4 week’s has passed and in that time not one phone call has been returned although he committed to call me back multiple times. I have made multiple trips to the store only to be promised a return call, which never came. I went to the store yesterday and today only to be told he would call me, which he did not. I have never received such poor service. Don’t shop here. The staff of this store only seems interested in making a sale but do not value their customers. Don’t shop here.

They did a fantastic job! Fast, friendly, and fair priced. Would recommend Bachman in the future!

I loved this store. Every item is more beautiful than the last. I was amazed by how unique and customizable the furniture is.

I loved my experience with Bachman Furniture. I think this is the best furniture store in the Milwaukee area. I was pleasantly surprised with the wide range of designs displayed on the bi-level showroom, including all styles from modern and contemporary to traditional and ornate carvings. In line with my taste, Bachmans has an especially fantastic selection of European collections. I worked with one of the sales people who was extremely helpful. I also appreciated when the owner stopped by to make sure there werent any further questions. All in all, I will be highly recommending Bachman Furniture to anyone looking to furnish their home.

Knowledgable saleswoman.

I had a great experience with Bachman Furniture to furnish my new home. We had excellent customer service, that gave great suggestions on what we needed, but also kept us within our budget. It was a very seamless process for a stressful and hectic task.

Bachmans provided my new bedroom set. We are so happy with the quality and uniqueness. We definitely shopped around and what brought us to Bachmans was how different the furniture at this store was. Our style is more contemporary and they had a large selection. The entire experience from order to delivery was excellent! All of our friends comment about how much they love our new pieces. I highly recommend Bachman Furniture.

Called couple times no one picked up. But after seeing these reviews I think its unfair that the owner is only addressing people who gave 5 star reviews and did not address any customers who gave lower reviews. Probably will not be coming because lack of customer service.

Beautiful furniture and great service. Highly recommend!

Well where can I start? What a wonderful experience!! The last two weeks my wife and I toured through 8 different furniture stores without finding what we wanted. We were looking for sunroom furniture, not rattan or wicker but just a nice couch love seat and chair. We entered this store and was met by a very nice young man ( which I found out later was the 3rd generation owner). He asked us a number of questions and the proceeded to spend the next three hours helping us order our furniture. We were extremely pleased in how we were handled and ordered our furniture and will definitely go back and I would highly recommend Bachman Furniture..

Awesome furniture! Quality is very noticeable and the designs are unique. The products are not pricy considering the quality.

My experience was horrible here. I went to Bachman’s to shop their moving sale I purchased a king size mattress set for approximately $1100. During the delivery of my mattress my kitchen table (island) was broken by the delivery drivers while moving it. I called the company immediately told a sales man that answered the phone the drivers broke my table he told me that everyone had left for the day but to email photos which I immediately sent ( this was on a Sunday evening around 6:30pm)so on Monday I didn’t hear anything back from the company so I gave them a call the secretary started that the manager was out sick and that she would pass all the information along to him so I waited Tuesday no call Wednesday no call Thursday no call so I went to the store the manager was in I explained everything to him. He told me he would get back to me by 2pm which he did but to only tell me they are not responsible for the damages. How do you come to someone’s house to delivery a mattress destroy their kitchen table and not be responsible. The manager was so rude and unprofessional it was just mind blowing. I thought this was a reputable company but after the way they treated me a loyal customer I wouldn’t recommend anyone shop their. Managers customer service skill absolutely suck. Boycott this place.

This place I thought was awesome until I found out its not all that, the salespersons be very nice to you when you sign the papers and get your furniture delivered it look like the same furniture was in the showroom my sofa and chase has wrinkles crests on it and

Beautiful décor, friendly and helpful asst. Quality furniture...I always get great ideas when I go there.

Was recommended to Bachman Furniture (they do the seating for a restaurant I frequent), and I was surprised how affordable their furniture is. I worked directly with the owner, Joe, and he helped me find a great sectional and bedroom set, while staying within my budget.

Love the uniqueness of the furniture!😍😍 Another Happy Place!

Very nice furniture and employees were nice and didnt force anything on you

My experience started off well with the lady saling me the furniture. I wanted to return to purchase the chair to match. She lied and said the frame was discontinued. I had a friend call and ask about the same furniture called Kathy and another sales lady to him he could by it as a set. And if you already made a purchase your grandfathered in. They get you to buy and they begin to lie as if I just wanted something for free. None of the sale representatives are on the same page until you become livid over theirs lies. Not a good place of business. They play games one sales person say one thing and the other say some else. Spend your money somewhere else.

Great selection and they made us a great deal.

Best furniture store in Milwaukee with very unique inventory. Have been a customer for 30 years!

Went in with my husband to look at furniture and had a drink with me because Im pregnant. Explained this to the he lady and she still kicked us out. Went outside to finish it and came back in, looked around, and the furniture is extremely outdated. The sales lady then approchaed us and due to already being annoyed with her I left. She then told my husband shes been pregnant and never acted like that will never recommend this place and will explain how wreibke service is

Have purchased furniture at Bachmans for over a decade. Great selection!!

We needed some furniture, so my husband and I went to Bachman Furniture in April. When we walked into the store, we saw most products have clearance tags. We ordered a set of sofa and a king bedroom set from them. Jerry, the salesman said that they are from Italian. But they dont have any in stock, we have to wait about 4 months for the next shipment. Yes, they order brand new Italian furniture for clearance sale. We were more excited than curious at that time.In September, our order arrived, and we scheduled a day for delivering. Their delivering date is not flexible at all. Only one day per week for our area, so I have my parent-in-laws waited in the house. When I got home in the afternoon, I noticed two small cut on the back of the sofa and a discoloration spot. One cut was even repaired in some way, but the cut is still very obvious. I contacted Bachman Furniture right away. Jerry said that I have to talk to the person who works in custom care department. Carrie is that person, but she is not there that day. After several days, I dont hear from them, I contacted them again. I told Carrie what happened to the sofa. She said she will have the delivery guy take a look at it when he comes for delivering another item.The delivery guy came and took several pictures. I have to call again to find out the result. Carrie said she will talk with her manager, then let me know. After several days, Carrie called me said the delivery guy didnt notice the damage when they deliver the sofa. My in-laws are in their 70s, their eyesight are not very good. Its possible that they didnt notice anything. But I saw the damage right away when I got home. I told Carrie that I dont think its caused by the delivery, I think it was damaged in the factory, because one cut was repaired. But Carrie told me that the sofa set is sold as clearance item, Bachman is not responsible for anything. WTF!!! They have clearance tag on almost every furniture, and they order the sofa set as brand new item from the manufacture! Now they tell me they are not responsible for any damage because of the clearance item? I think Bachman Furniture is using Clearance Tag as a sales strategy, but then use it again to get them out of responsibilities.Beware about their product. They claimed that the product is from Italy, but the quality is not very Italian. There is no brand tag attach to the furniture, which make me wonder if they are authentic Italian furniture.I wont go back there anymore, I wont refer my friend shopping there anymore either. We made almost $9000 purchase from them, but didnt get $9000 service. They shouldnt treat their customers as idiots.

Well let me start my list. First thing when I walk in a mouse runs across the floor..I cross referenced a lot of the furniture I thought was of value and 90% of it is from China. Finally, just from being in the store for 45 minutes I can see that the employees are not treated well and the owner obviously does not care about them, which makes me think he does not care about his customers either. Just for the record outright lying is not a good sales technique.

Rip off!!! they sell bonded leather which starts peeling. Call them and complain they never return calls or address your complaints. Please stay away!!

Best furniture store in Milwaukee!! With unique furniture.

Nice items, extremely overpriced.

New location on Canal!!! Opening Soon!! October 2019!

Thought this place was going out of business as of today January 5th 2019 their doors are still open???

Very, very expensive for not so well built furniture.

I thought this place was closing.Would NEVER shop here again.

Same old furniture from on capital

Payed for item in April and still dont have it yet will not shop there anymore.

Contemporary designs.

Great selection!

High prices

Beautiful

Beautiful Service

Nice

Well