Stay. On phone 30 min before I could get a associate then after then after someone picked up. The associate person said that she will get somebody in the nursery department I said I hope I dont have to wait another 30 minutes she said Ill check she put me on hold I wait another 10 minutes someone pick it up in nursery and answer my questions. I think you guys need a better customer service departmentVeronica
Been coming here for 7 years and it has been a pretty good experience overall, every once in a while they have phenomenal blowout prices on discontinued items, for lumber I pick around and find the good stuff same as all big box home centers. Paint department is quite good, matching paints to perfection although they are sometimes pushy on the new formulations with primer. Also fantastic garden department, wide selection with hordes of happy plant hunters in the spring.. much better prices than garden centers and better quality than Men...ds. Oh yeah and they have a plentiful supply of lumber carts stacked ready to go outside of the left hand entrance. That makes me happy. Have not had any car tool theft while here, but I hide my tools and lock the doors.
Called to ask if the store carried an item and the lady said Who!!! What!!! as I am repearing myself speaking very clearly. The proper response would have been Im sorry mam, can you repeat that if she was having trouble hearing or understanding me. Also, the lady in garden just sid not want to be at work today, she also was rude, sounded lazy, and barely answered my question and didnt say bye. Ugh!!! Just call in ignorant so that customers can have a great experiance at Hd.