These employees know how to run a efficient store! Very knowledgeable about inventory, shipping times and how to help us get the best deal. We were being helped by the new guy and it was still the fastest and most thorough service we have had!

Just sat in Minnetonka store looking at phones for 10 minutes and not one salesperson asked if I needed assistance. I was there to upgrade to a new phone and wound up walking out.

Once we were able to get on the schedule to buy a new phone and accessories our solution specialist, Cody, was able to explain everything and make helpful suggestions. Although getting a new phone is inherently a difficult experience Cody was able to make our experience in the store very pleasant. Even on a Saturday night. Thanks Cody!

Horrible service, I know they always have new staff almost everyday but they can at least hired ppl that are willing to try to help people, The workers are no help it all, and its sad because I been with Verizon over a decade! and now Im looking to switch somewhere else. I really dont know what happen to the their customer service.

Brandon was awesome. Patient, kind and listened to all the questions we had. Highly recommend working with Brandon.

Verizon stores are known for their knowledgable and helpful staff. This location however goes above and is the only store I go to, even though it is no longer my closest store. Once again I walked in in need of a phone and walked out confident I had the one for me. Every question was answered and sometimes reanswered, specs were explained in a way my non-tech brain understood, and he (sorry I forget your name) asked questions so he understood my needs and familiarity with different phones so he could make better recommendations.

While my customer service rep was very patient and helpful, the process of opening a new plan and purchasing a new phone was truly a nightmare. I was in the Verizon store for 3+ hours after booking an appointment over a week out and ran into issue after issue, hold times on calls regarding my transfer of service, etc. I honestly cannot think of a customer experience this poor in my recent memory. They were out of parts, out of phone color options, out of phone sleeves to send used phones back, even out of shopping bags lol. It was so bad I honestly think someone should make a standup comedy about it! Will be avoiding going back if ever humanly possible.

I got fantastic service at this store.

Do not waste your time here. Refused to help us due to “Covid” and the requirement of an appointment. We have a phone that doesn’t work and it’s an emergency. We were also considering three new phones and have been great customers for over a decade. What a joke.

Go see Paul hes great!

Went to to others and couldnt get help, was able to get what we needed with great customer service and some honesty that was refreshing

Staff was extremely helpful and helped me on short notice, would definitely recommend this store!

Cant even begin to describe the horrendous service here. I had 2 scheduled appointments, both of which I had to wait 15 minutes for the employee to show up (why bother having appointments if the employees are late...??). They also promised me $440 trade in value on a new iPhone, and then 2 days later (the earliest appointment available) the offer suddenly wasnt available. No one at this store knows anything. Also had to wait > 24 hours to get an existing line activated to a new plan... I could go on and on. Go to Apple to buy iPhones and go to T-Mobile for your network.

One of the best Verizon stores Ive been to. Big thank you to Ana for all of her help! I highly recommend this location for overall customer service.

These people were unprofessional, rude, and unhelpful. I will never go back to that location again no matter what. They only give unnecessary service that wasn’t even worth the price, service, and time. They were very rude to other customers, I overheard the way they spoke to people as if they weren’t people including me. I felt helpless and discouraged as a new customer to see that this is the service I’ll be getting with Verizon. PLEASE BE AWARE AND CAREFUL TO KNOW YOUR JUDGMENT OF NOT GOING TO THIS STORE UNLESS YOU HAVE NO SELF-RESPECT FOR YOURSELF. I’ll be reporting to Corporate, trust and believe me. They need new staff and management because whatever they were doing was not service. I regret ever stepping my entire body in this location store. I had one of the rudest, nasty, and egotistical experience ever. I switched to Verizon and paid for my phone at full retail price, I asked for in-store pick up because I urgently needed a new phone. While I went into the store I had two people actively said that I was lying and that I would need to call customer service to release the “fraud alert” that Verizon had placed on the account. I said it is not fraud I cleared it with my bank, and why would Verizon charged my card for the full amount with the money leaving my account and say it’s fraud. One of the sale rep used a phone to call customer service while on the phone the call disconnected and I waited an additional 15 minutes before any of those fools that call themselves reps could come out and help me even though I was standing at the front desk. Then guy comes out and basically interrogated me about the phone as if I didn’t purchase it, he wouldn’t help but just ask the dumbest question known to men. Long story short they refused and I mean absolutely REFUSED TO HELP ME THE FIRST TIME I WAS IN THE STORE. I had to come to work and call customer service and clear it with them. When I went back to pick up the phone the manager was at the door, her dumb self didn’t know what she was doing, she was being rude to a older white lady and repeatedly talked down to her. I waited 20 minutes for my phone all to be told they can’t give it to me without the card I paid with, though I had all of my information with me. I will never go back to the store again, if I do let God send down a wrath upon me, yes that’s how serious it is.

Great staff at this location.

The tech helped me out, and fixed my issue...all is good! 😍

Had an appointment scheduled today only to arrive and find a “temporarily closed on Sundays” sign on the door. Did not receive any sort of notification of r appointment cancellation which resulted in a wasted trip.

They did a great job helping me trade my malfunctioning phone in for a new one. Awesome work!

Great corporate store

I have been coming to this store for many years. Its the only Verizon store I will go to. They are super helpful and friendly. Charles Im particular we often like to work with. He really goes above and beyond! Thank you so much for all of your help and great customer service!

Was disappointed, I needed help that day couldnt get any help no openings for 2 weeks I think we need to go to a different company.

This place the staff actually HELPED ME with what they could

Waited forty minutes (when we were told it would be 10No one even acknowledged us during the wait so we just left.

3 days before I got my new phone to make a call even after calling tech support. On my other phone for way too long then the tech support told me he would activate my new phone by midnight. Never got done still had a useless phone. The Verizon store should have activated it before sending it home. I really needed that phone for the next day so my wife wouldnt be driving 100 miles out of town without it. Disappointed in their lack of customer service.

Worst experience ever with the manager Adam. Was so rude. I waited for 30 mins. While Adam and 3 other employees walked around chatting with each other and never helped me. Dont ever go to this location

When I sat down explained my issues, it looked not good. But Thomas and the Verizon team,DID resolve the issues. It took some time, I was VERY pleased with the outcome. Thank You

Staff was great, process went fast, conscientious about safety. Only complaint was we couldnt see the phone out of the box ahead of time (didnt have one for display).

DO NOT GO TO THIS LOCATION. TERRIBLE customer service. I was given zero help- just to figure it out on my own. After I asked multiple times for help. I have never been so frustrated in my life- definitely will be changing over to a different company. To save your time and sanity.... go somewhere else. I have worked retail for years growing up and that wasn’t customer service. Unbelievable.

I got the worst customer service at the this store... I bought a pair of apple headset last month for $250 . Im having issues with it wich is cover under normal warranty. I have talked sales guy named Ben who was very rude and didnt want to help at all ... the. I requested to speak to a manager. Paul the manger who also to refused to help.... this is the worst verizon store i have even been . I highly discourage anyone going to this store.

Nice staff. Not the selection I wanted.

I cant do anything for myself when it comes to technically. They took care of everything for me. Thank you so much for going above and beyond!

This is the best store! Juan and Steven stayed late to help us save a bunch of money! Also hooked us up with some great deals! I will always come back!

My phone broke unexpectedly. I was refused service because they would be closing in 45 mins. Was ready to buy out my whole phone and buy a new one.

Stopped in today, thinking about a new phone. I hate shopping. Especially phone shopping. Charles made the experience enjoyable. He was very kind, professional, honest, and personable. He listened to what I wanted out of a phone and gave me feedback based on my needs. Also, he is pretty good looking. So that was a happy bonus.

They didnt have the phone I wanted but called another place and gave me that address I went to then

Ben is the best. He helped us with our business account, figured out ways to save us some money. And even told us that Verizon has roadside service. Who knew? One of the best experiences ever in Verizon. Ask for Ben at the Minnetonka Ridgedale branch. And if youre a T-Mobile customer, run to Verizon right away. They are the best. 😀

Waited for over 15 minutes after signing in--Then another customer who just walked into the show area and directly talks to a sales person-- who by his actions was very surprised and sheepishly looked around to see if anyone noticed.Appears the custom at this store is to not wait in line and go directly to a sales person !Finally, conversing with a sales person-- talked about getting a new phone--sales person basically stated unless you are a new customer--you will have to pay full price !--Been with Verizon for over 20 years--would expect the same pricing as a new customer !!Sales person then gave me a bogus number to call for retention customers--verified number with sales person--called number later in day--non-related companyThen tried calling Verizon using *611--waited over 20 minutes--Where is the closest ATT store ???

Worst experience. I moved from Verizon post paid to pre paid and found that my post paid service charged me one month extra. I went to Ridgedale Verizon for clarifications and help to resolve the issue but they didn’t have the billing data from beginning of my post paid service hence they Informed me that they can’t help and told me call customer care. I called customer care from the Verizon shop and had to spend 1.5 hrs to make them understand the problem and at the end customer care told me that they will investigate and will call me back within 48 hrs and asked to disconnect the call. When I asked the manager at the Ridgedale Verizon to let me know the next level/manager so that I can reach out for further help he behaved like he is the person next to Verizon CEO and suggested me to just accept that one month additional charge and keep quiet. BTW I haven’t received any call back from the customer care as well even after 48 hrs passed.

Service here was awesome. Everyone was super friendly and really helpful. Staff was great. Acted genuine.

They took down the monitor that used to show you where you were in the queue and the approximate wait time. There was no way to know that we would end up waiting nearly an hour. Strike one.The Salesman, who works on commission, tried to upsell me with a product that was 50% more expensive than what I requested and gave me bogus reasons why the 50% higher priced product was in my best interest. Strike two.The price of the product I purchased was significantly higher than what was available elsewhere. Strike three.It took the salesman an unusually long time (~10 minutes) to retrieve the product from stock.Im only with Verizon because of a corporate discount. From now on, Ill do all phone upgrades elsewhere.

These guys were very helpful. They got me through a difficult set up with Verizon due to the phones previous owner. They were able to track down and resolve the issues with the previous owner. I would highly recommend them and their service level as well as their representation of Verizon.

Pleasant, product grouped well with good signage. Greated as entered and had seating space if needed. Assistant was very knowledgeable and easy to work with.

Once i finally got service they seemed to really care and did a good job. The wait for service seemed endless though. It was about 40 minutes and there were 9 people working with 6 customers in the store and when i got there they said there was 1 person in front of me.

I waited 15 minutes on hold no answer I thought I was calling Comcast

Mark is a terrible sales rep. who lied about several things during our interaction on ths phone and then in person. He should not represent Verizon! Bad News! I went to Best Buy and got a better dea, no lies.

Worked with Adam. He fixed a problem on my current phone. I purchased 2 Google phones for my self and my wife. Very happy with the total experience.

Brandon was the technician who was supposedly helping us but he doesnt know what to do if the customer doesnt remember their apple ID and Sara was the assistant manager on duty who would not waive any fees, nor deescalate the situation in any way, or even to attempt to help out. Brandon froze when we couldnt remember the apple ID, told me to go back home to get another device, which I did. Then Brandon was unable to go further, sent us to Apple, which was going to take hours, so we went back to the Minnetonka Verizon store and then Sara charged us $70 before we could take our old phones and leave to find another store who could set us up. This was after their attempts to get us a receipt and partial refund was a challenge for them. Sara said her device was frozen. We have been customers for maybe 8 years of this Verizon store. Neither Sara or Brandon would help us, even in telling us to come back or in basic customer service skills. Sara threatened both of us with calling the cops if we wouldnt leave and accept that after two plus hours they would charge us and not help us. No attempt to deescalate the situation or to help us. Customer service is not a word they understand in this store. We have gone to this store in the past and they used to be helpful. I imagine it is the people waiting on us that explains the incompetence and rudeness and lack of accountability we experienced.

Alvin was the best and fixed my issues

Ive been in that store 5 different times and every single time I stand around for 15-20 minutes waiting for someone to help me with something And never get helped by employees even know theres At least one employee standing around doing nothing. I was just in there not too long ago just to buy a screen protector, not even have it installed and I was sitting waiting for 15 minutes while people were standing around but they would jump to help anybody who walked in the door, I hate this store and have nothing good to say about this place.

Super helpful, friendly and FAST staff. Have helped us several times with new phone plans, new phones and upgrades. Almost never have to wait long, and if we have any problems they are quick to help us resolve them.

After looking at AT&T and feeling disappointed in customer service these days, Charles at Verizon went above and beyond setting up a phone plan for me. This location is well run and follows through exceptionally well. Thank you!

Needed a new phone and headed here. Julia was extremely helpful. She never pushed any merchandise; merely just gave me information on everything. Seriously the best service Ive ever had at a Verizon store.

Went into Verizon store to upgrade from an I-phone 6 to an 8. When it was time to transfer photos, apps, contacts to new phone I was told they dont do that. I left Verizon without buying the phone. Drove across the street to Ridgedale Apple store. They not only happily transferred all info to new phone, they paid me more for my trade in and explained all the new features. The next day I got an e-mail from Apple offering me a 30 minute 1 on 1 session to further explain my new phone.

The Ridgedale Store is the worst branch. Always understaffed!! And always entitled, rude service with long, hour +, wait times. The Plymouth branch is the best one. Slp west end is good too. Sadly, the Ridgedale location has the most inventory.

It always seems to be busy here and under staffed according to the traffic. For the most part everyone seems to be well educated, except for some of the associates checking people in. It seems they could use some training in properly qualifying people for plans. For instance I said I was adding a single business line and the guy tried to set me up with a business account. Thanks, but the amount of energy and hoops a person has to go through for a business account for one line is not worth it.

The gal named Ashley who was helping just completely disrespected me by telling me she’ll be back in 2 minutes to just grab something from the back then just never came back. Worst store That I’ve been in my life . Wouldn’t recommend it what’s so ever.

Very helpful and great customer service! Alvin very helpful in explaining things.

The associate that helped us today, Rob was very honest and knowledgeable. My sister and I both ended up getting the iPhone X. What went from a dreaded trip, turned into a very positive experience. 😁

Terrible. I switch from Sprint to Verizon to get better coverage, but it has been nothing but a HUGE HASSLE. The wrong SIM Cards were installed in the wrong phones. Which required us to come back to the store TWICE to get fixed. The wait in the store is over an hour. Our first bill can in THREE TIMES higher than what was quoted in the store.Our email address was taken down wrong and the main number for all our lines cant call in and make changes to the account because Alvin set it up wrong. So now I get to go back to the store, again since no one picks up the phone over there and wait likely another hour before someone can explain this outrageous bill to me.

I always go to this Verizon location to pay my bill at the kiosk. The last 3 or 4 months the machine is never working. Tuesday, when I was there, they have a new machine. Still not working. Very poor customer service. A staff person always ends up helping me.

Brandon K. From the Minnetonka store was a fantastic resource for us, knowledgeable and customer service oriented. My team functions during the day using tablets that are powered by Verizon, and when we needed to update them he went above and beyond handling the task to get us back up and running. Thanks so much for the help!

Recently switched to Verizon from att. Verizon’s data is extremely slow. I went in for help with the two new I phones I purchased and this store offers no help. Commission based sales So once you buy a phone good luck if there’s a problem. Very disappointing.

Great if you have a hour to kill!

Dont buy anything extra if you heart is set on using he Verizon network. They will tell you stuff is free but then it actually costs you x amount of dollars per month and when you get the bill there is hidden fees. When you call customer service to get rid of it they tell you its a 200$ early termination fee.Cant wait to be done dealing with Verizon and move to a different network. Have had nothing but issues and been lied to on more than one occasion.

Great. Came in without an appointment and got what I needed.Note to Verizon corporate- charging double the activation fee for buying in your store is stupid. In a time where online stores are adding physical locations this is dumb. Wake up.

Very disappointing. The associate seemed more interested in dancing to the music playing in the store than helping me.I wanted a new phone / plan with it . I got Very incomplete anwsers to my questions and left empty handed. :(

I bought a product that was clearly defective and the manger wouldnt take the time to even listen to me. The sales person I was working with basically accused me of dropping my phone causing the issue, when that was not what happened. Ive never had any issues with this store in the past, but I doubt Ill be going back to this location.

Instant service when you walk through the door

My whole family switched from tmobile to verizon this week and it was a pretty smooth process. Everyone there is friendly and helpful. I would recommend this place, though it can be busy at times but the staff will do whatever it takes to meet your satisfaction.

Wait is always long, even for simple things such as picking up a SIM Card. Once you actually get helped, the staff is very educated and I have never stumped them with an issue they couldnt fix.

Every time I come into the store, I am warmly welcomed by both managers and staff. They are SO HELPFUL!

If you need it done go here knowledgeable helpful friendly and efficient!!!. 👍👌👍 Ridgedale a main branch.

This store unbelievable unprofessional and very poorly customer service and for me paying 400 a month to not get treated right as a Verizon customer Is sad and I waited My turn was next up on my phone message Verizon app and people coming after me gets seen to me it’s unfair and profiling never again will waste my time driving to this location again as a business man this really sucks to see this took me 7 mins logged in to my google and write this still did not get anything from eye contact or anything poorly made me feel like I did not belong in that store this was a mistake coming 35mins to add more to my account to have them help me

They helped me get my replacement phone up and running as my old phone. Great job!

This location seems to be chronically understaffed. If Im going to spend over $1,000 on a product, I m really looking for a higher caliber of customer service. The last three times Ive been here, the wait has been estimated at 1/2 hour.

Another terrible experience at a Verizon store. No sense of urgency. I just needed to pick up a phone that was already paid for. But he decided to help the couple that came in after me, first. Nice work guys.

Went to change our data plan. Max help us. He was quick and efficient. Although he tried to sell us a new tablet, he stayed with our request. We will go back.

These people never answer their phone! Ive been trying to call for 3 days. Grrr

I stopped in there today and was having issues with my phone. Jason Henke was the guy that helped me. He went above and beyond what I had expected. He is a great representative for Verizon and genuinely cared about helping me! A+ Sir! I left happy!!

Great staff! I bought my Note 3 there and it was an easy experience and it was cheaper than I thought as there was a special going on. I recommend people there all the time!

Ace was a pleasure to work with! Very knowledgeable about his job and a great conversationist.

Got nice help here. Not pushy.

I went to get my new Invisible Sheild put on. I was in and out in less than 15 minutes.

Ordered a phone via a phone call to Verizon Corp and they sent the order to this location. They were very nice and prompted when I arrived to pick up my order.

Horrible service. I used the online service to buy prepaid service and never got anything but was charged, every time I called customer service I was transferred multiple times and hung up on and then was told to go to this location. Get here and they cant even find the order as if the websites a scam and was told I can pay twice. As high as the service is youd think theyd want to correct their mistake now I gotta call the attorney general. Highly disappointed and upset

These folks sent my88 year old mother home with instructions on how to move everything from her old phone to her new one.Did I mention shes 88??She had no idea how to do this and told them that, but they were apparently too busy.

These people know how to fix a phone!!! Nice job. This Verizon store has great customer service and knowledgeable staff.

Fast service answered my questions and I was out the door

Worst. Store. Ever. If youre looking to get treated poorly by disinterested hipsters, this is the place for you. I went in to trade an unused phone for a different model on a corporate account. By the way they treated me, youd think it was top secret CIA level uranium deal with a terrorist organization. I gave them the phone and paperwork, and said, ‘I just opened the account a few days ago’. They ask for an ID and then tell me Im not an authorized user on the account. ‘Impossible’, I say. ‘I set up the account by myself. Were a very small company and Im the only person that does this job’. I ask, ‘If not me, then who IS listed on the account?’ They say they can’t tell me as I do not pass their security clearance test. They ask who else is an authorized user and I give them my IT Manager’s name. They say he can give me permission to access my own account and they’ll send him an email while we wait. My IT Manager isn’t in the office today, so I say I’ll call him at home. I explain the mess to my co-worker and ask him to check his email. The store reps wander off. I wait. Nothing happens. A few minutes later I go find one of the reps hiding in the back office and ask what’s going on. He rudely tells me he’s working on it. I say not to bother, take his name (Jeff the Solutions Manager) and leave. I call my Verizon TeleSales Rep and she confirms I am listed as the account holder. Then, it dawns on us! My account was set up with my nickname and my ID has my real name (same last name, very similar first names, of course), and Jeff the Solutions Manager simply could not be bothered to make the obvious connection. I wonder if his name is just ‘Jeff’ or ‘Jeffrey’? We may never know.

Great group of people and they worked with me to walk out of there with a new phone. Good place.

Very friendly staff, easy to work with to fix my old phone.

Stopped in to upgrade to a more expensive phone and the wait was worse than an Apple store. Had a store rep come over 3 times and tell me it would just be a little bit longer. 30 minutes after coming in, I decided to leave. I am not a fan of Verizon, in general, but their coverage for the areas I frequent is the best I can get. Go to another Verizon store if you can and avoid those Z Verizon stores in the area.

The sales people in this store use deceptive techniques to sell their products. Very unethical. Be careful.

Friendly staff. Their relatively helpful but their knowledge isnt perfect.

Terrible customer service. Was told by customer service to go here to exchange a charger they sent me. They sent the wrong one. The store wanted to charge me the difference since the wrong one was cheaper, and they wanted my old one from the garbage to scan to pull up in the system. Made absolutely no sense. Refused to look at my account to see what customer service had already said. Had to contact customer service YET AGAIN to get the right charger sent.

Had my faulty Samsung Galaxy 6 replaced, bought a power pack and some other things. The employee promised the purchases would be on the next months bill, but they were billed immediately and I was not able to change it. I would have delayed the purchase had I known that. Otherwise, the service is great, not a long wait. The transfer of data from my old phone to the new did not go as smoothly as promised, and one of my purchases does not perform as claimed. Would prefer more accurate expectations. Otherwise I am satisfied with Verizons cell service, products and support. Glad I bought phone insurance!

They were great.

When solving an issue with your customer, probably best not to end it with you can easily take your business elsewhere because I certainly am going to.

They didnt have prices on any of their products. It was like a big frustrating guessing game because you had to wait for the next sales person. And they were really busy so we just left.