Steve was amazing and they really have great customer service to the core. Appreciate you team and thank you Demali for being amazing and communicating with me :)

I went to AW collision of Monrovia for a rear bumper replacement via AAA (insurance company of the person who damaged my car). I left my car during holidays and after 3 weeks I was able to pick up my car. During the entire time I was speaking to one the employees -Steven. He kept informing status of my vehicle and did absolutely amazing job on the replacement front. During the process paint job on front bumper washed off ( might have happened during the buffing of vehicle, not sure though) and I noticed it after coming back to my home. I immediately texted Steven about it and he quickly responded and asked me to bring my vehicle back for a quick fix.He even fixed the older spots out of generosity. You cannot even tell that that my front bumper has a touch up job done. He took his time and did a fine job. Since it was a weekday and I had to go to office and had to leave my vehicle. Instead of doing a 15 minutes job he offered me to leave my vehicle and come back in few hours as good touch can take a few hours. I did so and he even paid for my Uber both ways.AW collision of Monrovia has excellent customer service. I was not worried once leaving my vehicle over there. They are very professional and highly recommend this place (in case you have to in an unfortunate event). If you ever do so Steven is your guy.

Friendly and informative staff. Gave detailed information as to the procedure for my repair. Looking forward to working with them.

They do excellent work with quality parts in this shop. They also have a very good working relationship with most insurance companies even though they may not be on your insurance’s list of referred shops. I prefer to go a collision shop not in the insurance network because those shops don’t always use new parts for their repairs.

There shouldnt be any 1 star reviews for this collision shop. These folks were recommended by Ontario BMW and I must say they did a fantastic job. Rob was in constant contact with me and let me know how everything was going. He and his team went above and beyond my expectations. When I got my 2018 440i back it looked better than when I drove it off the lot. I cant thank you guys enough.

Good fish and chips!

Be careful when bringing your car here to get a quote. They will give you a quote up front and later another quote, then keep your car there forever vs. what theyve promised previously.

The best in the West! Amazing work on my BMW they made it look new. Great staff, amazing customer service and went beyond my expectation and followed up.

This is by far one of the worst places I’ve ever been to, I show up with my car to drop it off and first thing is attitude for no reason the so called ‘ manager ‘ Juan was rude and didn’t act professional at all. Not only that the next day they sent me an email showing me the progress of my car and how it was going, 2 weeks later I show up to pick up my car as it was due according to the email, and i am told it was a ‘mistake’ that my car has not even been looked at at that point it has already been 4 weeks no car no information no nothing. I go back 2 weeks later as the toe truck picks it up due to the car being in pieces not put together as I had brought them it. They give me back my bmw no bumper no headlights no NOTHING it was in pieces... when I return to pick them up turns out that had ‘lost’ most of the parts how is a so called professional shop doing this to people this is stupid and not only that I still have not gotten back some of my bmw original pieces that go for hundreds of dollars this place is horrible no one should ever trust their car at that shop.

If you have Geico insurance dont bring your car here. They have some kind of beef going on between them and the one who ends up paying for it is you the customer. I was told by one of the employees that they hate Geico so they overcharge them, of course Geico doesnt want to pay so you have to pay the difference or you dont get your car back. Was told if I were to pick up the car myself I would get a better price, but I would have to miss a day of work to take care of this, wouldnt be worth it so I just paid the difference.

In and out in one day! Very nice and professional staff, clean shop and waiting area and a sah-weet massage chair.😉👍🏼

Great experience, fast repairing and nice customer service

Best people to deal withSo knowledge excellent work

Nice people did sucker job.

This place is a fraud I found out they over charged me Im getting a lawyer and suing this place dam thiefs shop other places this place is a fraud

They did a nice job and Harry was great to work with

Workshop of a lot of quality..in a good place..there is always parking..and.like all workshops at this level its cost is high..be careful when you see if you budget ..