Came in on Monday & was immediately greeted by Sean. He asked me about what type of car I was looking for and took me straight to a car that matched my interests. He showed me all the different features the car had and I was in love! It ended up being the car so chose to get! He was so kind and I can’t even explain how appreciative I am. He made this a great experience for my dad and I! He brought the beautiful car to my house the next day right after I finished work! He definitely knows how to treat clients and couldn’t care about his clients any more than he already does! I recommend asking for him if you’re looking for a car, you won’t regret it!

I am extremely happy with my BMW and Wei Wei made my experience an easy one. He is not only qualified and knowledgeable but he knows the inventory and found me the perfect car to match my lifestyle and my needs. I would recommend BMW to all my friends and family!

In short, the best of BMW in the area — I was in the market for an i3 and connected with numerous BMW dealerships in the greater SoCal area and Monrovia won hands down. The internet team went above and beyond to secure a custom order (even though other dealers advised that this was not possible) and delivered the vehicle via transport safely and securely overnight.Could not recommend Monrovias internet team enough!

Great experience when I leased the car three years ago with them. This review is for David Seaman who helped us out when returning the vehicle. He is friendly, professional and super easy to work with. When Im ready for my next vehicle I will be coming back to this location.

Loved working with Tomas Cervantes. Everything was ready to go when I arrived and paperwork was speedy. Thank you for my dream car!

David was so very helpful in making sure I got my i3! It was almost sold to someone else, but he ensured that it wasn’t transferred out just in time! He made the whole experience of buying my new-to-me car enjoyable! Things out of his control: the finance dept taking FOREVER; even on my CASH sale! An hour and a half to print paperwork? Come on. Not David’s fault though! He was great!!

Wayway was a really nice salesperson, no pressure and was understanding of my situation. Ended up trading g my Honda for a BMW and threw in a bike for my nephew

The buying experience at BMW Monrovia especially of the sales manager David Boen was outstanding. It felt I was dealing with a friend who turned out to be a BMW expert that I could trust. I would buy from them again.

Not sure where to start from, Khal helped me over the phone, then the main man of the show was Wei Wei, fantastic person, great personality, very respectful and helpful. He did explain everything to me during the process of running the credit, & he showed the car and everything in it. He will make you smile and feel that youre an important customer. Even after I got the car, I noticed a couple of things on it; he was very helpful with scheduling an appointment to check my concerns. He truly went above and beyond to make this process easy. As this is my first BMW, I can say that Wei Wei did a great job, and for sure he gained a new customer. Next, Bob helped me with the finance, he did a fantastic job explaining all the plans and answered all my questions with a smile, and he did make the contract as easy as possible.To make a long story short, BMW Monrovia did a great job, and I highly recommend them.

I’ll keep this short and to the point. Would I recommend Mini of Monrovia? ABSOLUTELY! Rocky was outstanding, full of Mini knowledge and made the experience painless. A total KO! (pun intended). Financial services were understaffed so our “check out” took longer than expected, but understandable given current circumstances. In the end I’m definitely a happy camper. I LOVE MY NEW MINI. Big thank you to everyone at Mini of Monrovia!

I recently brought my car to BMW of Monrovia for the yearly factory scheduled maintenance. When I picked up my car I noticed there were scuff marks along the top of the steering wheel that were not there when I dropped off the car that morning. It looks as if someone tried to clean the leather with some sort of abrasive material. Now I need to get my steering wheel replaced because this is unacceptable. Ive never had problems with this dealership before. Im disappointed!

Amazing experience at this BMW! A totally chance meeting led us to meet Shawn and it has been the best car buying experience ever. He’s incredibly kind and patient and truly tries to help you out. He doesn’t try to rush at all and wants to get whatever car works best for you and then helps you get it with the best deal. And even after we purchased the car, he spent the time helping us learn how to use the hands free tailgate. Also, he was extremely kind to everyone who came along for the journey. He just took great care of everyone - he was even kind to our puppy who was along for the ride. Rafi was also awesome in the finance department. Super clear and honest and down to earth. I’d recommend this BMW to everyone. My parents already said they’d come back here if they get BMW! Also, small thing but they had coffee and pastries which was really really nice and made the process so much more enjoyable. Thank you so much!

My mom had always leased Mercedes and stayed loyal to that brand, but we decided to get her a BMW X1 since she talks about her very first BMW all the time. But what a terrible decision we made... My mom uses the X1 to drive herself to her church, her friends house, and to the grocery store. Its been about 2.5 years and she has about 2.5K miles on it, then her battery dies out. BMW claims this is not under warranty since the car has not been in use. So we ended up paying $400+ out of our own pocket for the battery replacement. Not only is the price outrageous, but what do you mean it has not been in use? I understand the mileage isnt much. But this never happened to us when my mom was leasing Mercedes. My mom had about the same miles on her previous Mercedes before her end of lease, and that vehicle never had a battery issue! Upon googling about BMW battery fail during 3 year lease, there are lots of posts and complaints about this from many clients, and BMW not honoring their warranty. If BMW wants to claim their vehicles are the ultimate driving machine, then why design a vehicle that cannot hold a battery charge for 3 years at low mileage usage when your biggest competitors can easily do so. BMW needs to step up their game.... Very disappointed and you guys just lost a returning client.

Monrovia met all my expectations with the purchase of my new vehicle. They were very knowledgeable and polite. My deal was completed in less than 2 hours which was very quick. Special thanks to Tomas for his professionalism.

Monica and Jade shared me as a partnership. Both were helpful, pleasant and responsive. I especially appreciate Jade seeing me through the on-site (minor) repair, financing and purchase process. Thanks!

We Been look for new cars for months but couldnt fine anything at this post-pandemic inventory shortage crisis. Wifes lease car end few month back and couldnt extend it anymore. Have to get a new car for her. We went to Monrovia BMW didnt find anything. Wife just wanna checkout the Mini on our way out. Saw this car and another new Countryman on the lot. Went inside the dealership and met Rocky. Rocky was very humble and super professional. As soon as he realized the color and style are not her favorite(she likes a dark Green 2 door convertible). He immediately helped us look for it in different dealerships and the new in coming cars. found a matched color Countryman but have to wait for couple weeks. He explained the current market situation and gave us some honest suggestions. Very useful! Didnt take long for my Wife to made the decision and shes happy with it. happy wife happy life! thank you Rocky, you are the best! Highly Recommended!!!

Great service, Charlie was able to work with me on picking up a 2021 x4m Competition. No pressure and did not take advantage, came straight to the point and worked out the right numbers that I was comfortable with. I would definitely go back to Monrovia BMW for my next BMW. Thanks again!

Purchased a 2022 330i. Yuri was amazing to work with. Didnt feel any pressure, friendly and very accommodating. Great service and I would recommend Yuri to my friends.

Tómas went above and beyond to make my purchase happen. He’s a real professional, i have nothing but glowing reviews and experiences here! If you’re in the market for a new or pre-owned vehicle Tómas will make sure that you walk out of there completely satisfied!

The wait was way to long to purchase the car. It was approximately 3 hours. Appreciated Client Advisor Yury. Felt he was service delivery friendly without applying pressure and if he did not have the answer he would get it and not concerned about not having the answer and learning something new. Company should utilize him as an example.

My experience was great at BMW of Monrovia. I submitted a interest online on a BMW X3. Cal confirmed the car was still available. When I arrived Cal had the car ready for me to test drive. Cal made the whole process very smooth considering I had a trade in. I would highly recommend BMW of Monrovia for any BMW purchase! Thank you Cal appreciate your great service.Maria G.

Purchased a beautiful 2018 BMW 340i M Sport from Khalil at BMW Monrovia. I have been searching for this car for about the last year. Finally found a spec that I wanted and decided to put in a inquiry for it.I was greeted by Khalil, not once had he pressured me for a phone call. I told him I was interested in the car, had time restraints that didn’t allow me to drive an hour away anytime soon. He proceeded to have all communication through text and schedule delivery the next day. The whole experience was very professional. Once I was off work he asked if I could hop on a FaceTime call to see the car. Khalil was just as excited as I was for the car.Ron the deliver driver was a super cool guy, being a previous owner of this model he shared his experience owning it. Was able to get all the paper work done IN MY LIVING ROOM.The process start to finish was no more than an hour and a half. I never even stepped foot in a dealership. Wonderful team would definitely go back. Ask for Khalil (Cal).

Straightforward buying experience. From sales to finance, the team was accommodating, low pressure, and knowledgeable. Second purchase at Monrovia BMW. Charlie was awesome showing the vehicle and Malcolm was great on the finance side.

It was a pleasure to do business with Yury here at BMW of Monrovia. He provided the best customer service, great communication, and had the friendliest personality. He was very considerate during the negotiation and really made things work. He truly represents the company well and it was a great experience overall. I definitely recommend having him assist you when you visit BMW of Monrovia. Thank you Yury!

Khal was amazing! He was so helpful to explain so many details & functions of the car we bought. He was super friendly and made us feel very comfortable to ask any questions. He helped us to get the PERFECT dream car and also made the financing options as easy as possible as well!Thank you!!:)

I purchased a 2021 M850xi from BMW Monrovia a few months ago and had a good experience with the sales staff. However, I learned today that their service department needs work. I called this morning and explained I had hit an object on the freeway, and had damaged something, either related to the wheels, tires, or suspension. I asked if I could drop the car off today and get a loaner car. I was advised no loaners were available. The representative said if I really needed a loaner car, the next available appointment was 10 days out. I explained that I needed transportation and obviously couldnt wait 10 days. I was simply told Sorry. Not that I should necessarily be treated better than anyone else, but there is something to be said about giving exceptional service to customers routinely buying cars well into the 6 figure range.I hung up and called Valencia BMW, who I had used in the past. I explained my situation and without hesitation was told I could drop the car off anytime during the day I wanted. When I asked about a loaner car, the advisor said, Im not sure if we have any loaner available right now, but if we dont, well take you over to Enterprise and pay for a rental car for you. No worries. Funny how they didnt hesitate to get me a car, while the dealership where I bought the car didnt offer anything.Needless to say, I wont be going back to BMW Monrovia for service, OR to buy another car.

Greg Hernandez is an exceptional advisor, and kept me in the loop every step of the service. Reasonable, clear in what needed to be done. I recommend Monrovia BMW and specifically Greg wholeheartedly.

It was easy to find and a big service dealership. It was not too busy so I had a fast service getting my part. Justin was awesome! I talked to him over the phone and was able to talked to him in person. He was very helpful and informative. Outstanding service and employee support for Justin of BMW of Monrovia.

My salesmen is Yuri, who provided me the details regarding the vehicle. From the moment I initially entered, Yuri approached me and inquired as to if I needed help. I initially declined as I was walking around looking at the 2021 330i models.I eventually returned in requesting assistance.There is another salesmen, Ari, who also provided information and outstanding support and when I specifically requested the options, color, model, etc. of the car I would like to have, it was not available on-site. I was informed that it became very challenging to find one, but Ari located exactly what I asked for and it arrived at the BMW Monrovia location.No question I asked of Yuri went unanswered. He became immediately available. I was extremely satisfied and would highly recommend Yuri for my friends or anyone else who would like to consider purchasing a BMW.I checked very good, (10 points) above regarding the rating.

When you shop for a car, you always dread having to deal with sales people and finance people. The endless games and tactics to get you worn down and worked up and in the end into a “deal” that really only benefits everyone except you, the buyer.This dealership is not that place. From actually quoting an out the door price on a car over email (and sticking to it), to not playing “4 square” like I’m the village idiot, to explaining various add on services and plans… it was professional and painless. I feel I must stress how professional and courteous everyone was, and when I said “no” on something, they respected that. I got a great price on a car, they got to sell me some service upgrades, and I walked out in under 3 hours.This dealership is very ouch recommended!

Salesman Shawn was spot on and very accommodating even after sale. The finance team was helpful and willing to work a deal. The admin/ processing team that completed the paperwork was good but could have been better at informing and disseminating information to us.

We had a great experience at BMW of Monrovia. We had a very nice and knowledgeable salesman. His name is Rocky and I would recommend him to anyone. Im 55 years old and Ive never enjoyed the process of buying a vehicle until now. Rocky handled the entire process amazingly. If you want a smooth hassle-free buying experience go see Rocky at BMW of Monrovia.

I live down the street from Ontario BMW but their Sales team always leaves much to be desired. I have owned 3 BMW’s and all have been purchased at Monrovia. Time and again your team has demonstrated why they are better than the rest. This time we had the pleasure of working with Kim and her assistant Rosa. They made the car buying experience easy and fun! Yes, buying a car was fun thanks to their amazing service. We were in and out of there in a little over an hour. Big thank you to both of them for all of their help and for making sure I had my bow! I am enjoying every mile on my new X3 M40i.

Ari helped me from the very first moment I walked in the building. He was extremely pleasant and went above and beyond for me. Making buying a car at this dealership a very seemless process! Would highly recommend. Thanks Ari for everything. My family loves the new Chevy Tahoe!

The salesperson Monica did a great job with answering all of my questions, and setting me up with my vehicle. She was very easy to talk to and work with. She told me “like it was”, no lies, no fluff, which I appreciated. Highly recommend involving her in the transaction

Finance manager David was very professional and helpful. My sales rep Sean went above and beyond in making sure my BMW X3 was perfect when I left the dealership. This was my 5th dealership I visited looking for my next vehicle (My lease only had 1 month left) David thought out of the box to get me into the perfect vehicle. Due to limited inventory finding a vehicle has been frustrating. Im very happy that I went to Monrovia BMW.

David was amazing and so accommodating. He picked me up at train station to buy the car. I can’t speak enough about how great he was.

Monrovia BMW Service Advisor Timothy West is an awesome guy. He will take good care of you when you bring in your car for service. He is friendly, helpful, and funny. Its very hard to find good customer service nowadays! Keep up the good work! Thank you Tim!!!

I enjoyed serving here, very good service! Car maintenance is also very fast, staff are very enthusiastic, thank you for helping me!

Ari was Great and top Notch.....He knows his BMW features and very informative. He was very helpful through the process. On the other hand, there was a Devin who was disrespectful and not willing to work with customer. He made the process very difficult and we almost pulled the deal. But Ari made it happen and made it pleasant.

Great experience from day one and I didn’t purchase on first day. Communication with Wei Wei was stellar and no pressure from the start. I returned the next week and secured a beautiful vehicle. The Finance experience was great/ again no pressure to buy add ons. Overall I give maximum stars and highly recommend BMW of Monrovia....Barbara

Tomas was great start to finish. I will definitely refer friends and family to him. Best experience buying a car. Keep up the good work.

Sean and Robert were the best !!! I never liked going into the dealers but these two gentlemen made my day! They were very polite and knew exactly what I wanted in the car. If I have to purchase an another car I would definitely go into this dealer and ask for Sean as my helper!! Thank you both for everything!! I will enjoy my ride with my BMW 7 series !!

Had a great experience at Monrovia BMW!!! Monica was awesome!!! Love my 4 series coupe

I recently purchased a CPO 2018 X5 e-drive. The sales rep I worked with, Ari, was knowledgeable about the car and helpful, but only to a certain point. I wanted several nicks in the paint finish taken care of, but the dealership was unaccommodating even though in the CPO warranty, it mentions paint finish. They also did not do a thorough job checking the vehicle of previous impact damage. I found out about it being improperly repaired only after taking it to another dealer, which refused to work on it since the work would not be covered under the warranty. I was surprised to find out that this was overlooked. The Carfax report mentioned minor damage reported, but I didnt notice anything on the lot, so I assumed it was repaired. I only found out after driving the car for a couple weeks and at higher speeds that there were problems, and certainly did not expect to have to deal with this kind of inconvenience from a luxury car dealership.I have had mostly good experiences from other BMW dealers in the past, so I guess now I know, not all BMW dealers are equal in terms of customer service.

I was treated very fairly and felt like I got a very good deal. I would recommend BMW of Monrovia to my friends and family.

This is our first BMW and the experience we had at the Monrovia BMW was great! Wei Wei helped us and guided us through our selection & purchase. He was professional and kind and made us feel very welcomed. Sarkis was also great working with us through the financial process. We will definitely refer our family and friends. Thank you!

It was an A+ transaction and did not waste time. Angela is awesome as always.

Matt Clark (Service Manager) at BMW of Monrovia is by far the most caring, patient and attentive manager I have met and worked with. He truly cares about the well being of his customers. Whenever I take my car in for service, he will always make me aware of things I need to be on the look out for but with no pressure of having to get the service done. He will always provide alternative options so that it doesnt cost you an arm and a leg to get your car fixed. I would definitely recommend him to anyone who is looking for a reliable and caring Service Manager. He is the reason why I go to BMW Monrovia. The dealership overall offers great customer service, the employees are friendly and very helpful.

Jason is AWESOME! I have been servicing my car at Mini Monrovia for years and Jason is helpful every single time. He is honest with me and has exceptional customer service. This last time I went in I was late and had a headache and when I arrived he asked how I was and advised me that my car would be serviced but that they were a little backed up so it may take longer to service. I appreciated his honestly and care very much, I always feel like he remembers my car and me and will continue to take my car to Mini Monrovia because of Jason. Thanks so much!

Ive been coming to the Monrovia location for years now - even during the time I lived near the Beverly Hills location. The staff here are always friendly. Their communication system is clear and effective. Most recently, I had the pleasure of getting my car serviced by Tom Ryan and the experience was very pleasant. He respected my time and made sure I wasnt just waiting around for someone to take a look at my car. I had to get a loaner while my car is being serviced, and that whole process took less than 15 minutes. Even when I had to go back to pick up my car, I was able to text Tom 30 minutes before I was to arrive and he had my car ready. Overall I am very satisfied with the service BMW of Monrovia provides!

I like this car very much. But there is a new function on this new 330i to cause me uncomfortable. It is the new function of auto control or say the smart driving when someone passes my car swiftly I have few times experience to feel the steering wheel becomes to be very tough to control.The smart driving is not too smooth to handle the way they design.

This was by far one of the easiest car buying experiences of my life. My salesman was Charlie and he was great. All together I spent a little under two hours in the dealership and got the car I wanted at a Good price.

I am so happy I stopped here. Will come again for all my BMW purchases. Weiwei Wang is the sales who helped me and he is such nice person. Go ask for him you won’t regret. You will get what you wanted and the best deal.

David is a helpful, honest and patient salesman. I will refer him to anyone looking for a BMW. Your manager was also very helpful and patient; however, I have forgotten her name. She helped me with the financing paper work and was very transparent about the process, and helped me make sound decisions. A terrific woman! I will consider buying my future cars at your outlet in Monrovia. A very nice crew!!

We bought our mini cooper at BMW Mini Monrovia. Rocky from the Mini Cooper department assist us even during his off-work hours. We were able to do most of the communication electronically, which made it more convenient and less time consuming during vehicle pick up.

Friendly staff. Very accomodating and patient with me and my mom, we asked so many questions. The purchase process wasnt long. Im very satisfied with my vehicle.

Thank you Ari Rostami, Malcolm Dougan, and the BMW staff for making the whole process seamless and easy! We were very impressed with the customer service and professionalism! Thanks again!

Ari went out of his way to get this car in my hands. Although upon deliver I discovered that the front passenger door sill plastic threshold was broken and had a shape edge, all I had to do was let Ari know and he got that piece ordered for me and installed within a week. It was nice that he set me up with the parts guys to get some OEM touchup paint. This BMW wagon is great to drive and roomy enough for the monthly Costco/Sams Club run!

I worked with Rocky on a new lease. Everything was done through emails and texts, had one or 2 quick phone calls. He was very helpful and accessible, answered all of my questions promptly and thoroughly. When I arrived at the dealership I was greeted by Javier and he brought the car I was going to test drive. Quick easy and worry free. We liked the car, Rocky had our paperwork ready when we returned from the test drive. He took us to Ravi for the financing and we were on our way in our new Mini in about an hour and20 minutes total. Couldn’t have been any easier. Everyone was very helpful. 10 stars for everyone involved. Thanks to the staff at Mini of Monrovia.

Amazing support from Shawn (Sales Associate) - found a great car, followed through to the end of the deal and ensured we had everything we needed while waiting for the final paperwork. Big Thank You, Shawn!

I drop off my car last Tuesday to check up my horn. After the advisor Greg Hernandez finds a couple more problems that I declined to have it repair at this time but will go ahead to fix my horn as the primary concern. The advisor right away changed his attitude toward us. And promise the car will have it done today 8/2. However I call today he said will not be done till tomorrow. Understand that my car is sitting in Monrovia California 1 week and no offer for car loan. I also understood the advisor promised the car will be done on last Saturday if I was listen and repair all things that he advised. His attitude manner talking to customer very rude.

Monica was fantastic. Very personable and pleasant to work with. She went above and beyond trying to make our purchase experience positive and smooth. The day before (Memorial Day) we had tried to purchase the car and the salesman was rude and intolerant of our questions. He lost a sale. We were glad to make it work with Monica.

Quick response and no waiting, got my X5 right away!

I am so happy that I met Shawn!! He truly is amazing . I have been car shopping for over a year and I feel like I made the right choice with his help. I really appreciated his honesty and and respect of my budget. He worked with me to get the monthly payment that I was comfortable with. I would recommend everyone to him.

I really enjoyed my experience. My salesperson was excellent. The staff was friendly. I actually dared them to try and upsell because I was surprised they werent trying; they were completely unpushy. I feel like I got a deal. Theres no part of me that believes I should have paid less. I feel lucky. The only reason why I dont give it 5 stars is because I arrived just after 10 am, made up my mind I think by 11, ready to pay cash, and even paying cash still took 3 more hours. Half the point in me paying cash is to get out of there. But besides that, everything is outstanding.

My girlfriend and I have had an awesome experience with this dealership, specifically under Khals care. He has gone above and beyond to make the car buying process painless, hassle-free and QUICK!Khals initial offer beat a handful of other dealerships nearby by a considerable amount, and the numbers checked out. No negotiations necessary. We secured a highly sought after X4 within 20 minutes total after a couple quick phone calls, appraising my girlfriends trade in, submitting a credit app, etc.We were so happy with how easy the entire process was, that we went ahead and got a quote for a second car, an M340i. Khal was also able to offer an aggressive deal that we couldnt say no to! He even personally delivered the car to us down in San Diego (2+ hours away), no hesitation.Couldnt be happier with Khal and BMW of Monrovia. Were already looking forward to our next BMWs in the years to come. Thank you!

Amazing customer service! Best experience, amazing customer service, fast and efficient! Great deal and Monica helped us get the car we wanted.

If you want the best sales individual, do yourself a favor and ask for Brian.Warner from Internet Sales; he is honest, friendly and helpful. One year deep and Tim from Service has made me feel at home when I come in for service. He checks everything with you and provides suggestions. I appreciate the attention to detail when I go in to get my vehicle done here. You leave with confidence that everything was done right when youre driving off the lot.

The customer service representative Victor was amazing. I own a 2009 328i that has a low emissions warranty. I had no idea this warranty covered most issues dealing with the cars combustion & air flow problems. Victor was kind & really strived in becoming a customer advocate. He took an active role in figuring out what the issue was & communicated with me incredibly well. Thank you BMW Monrovia.

I brought my car to fix the door lock. I was served by Victor. He is really very nice advisor. After two hours while the technician was inspection I told him that I need the car back to go to work and I will bring it back the next day to continue to repair. He had helped me quick procedure to get the car back.Then, he asked his co-worker to make an appointment for me on 4/19/21 with a loan car. I’m so happy for this.I would say to thank you very much for your service.Thai Nguyen.

From the moment I stepped foot at the dealership, I felt comfortable and well taken care of. BMW Monrovia is one of the best BMW dealerships in all of SoCal — mainly due to the staff. I will continue to purchase my vehicles through BMW Monrovia and have recommended my friends/family to purchase their BMW vehicles from this specific dealership.

Very smooth transaction. Our contact at Monrovia BMW (David) couldn’t have been more courteous and attentive. What a great day we had at your dealership! I’ll be back to get another one soon. Thank you guys so much.

Attn: Sales Manager or GM!When a sale person Wei Wei said they are going to call you back.Regardless the deal used or new. A sale is a sale!They should atlease Follow through with their potential customer.Within 15 mile radius theres like 4 other or more BMW dealers you can pick from.Mckenna BMW, Pacific BMW,BMW Ontario,BMW MONROVIABusinesses is gain through referrals+ friends and family.1 car off your lot is still a Sale!3 days later no call back!So just Went to another dealer and got what I wanted.

Victor is very professional, knowledgeable and a wonderful caring person. My BMW M6 service was completed timely and returned to me in immaculate condition. I appreciate your hardwork Victor! Thank you so much😊

Do NOT go to this BMW for your new car. There is a worker name, Abigail and she will charge you a lot of things behind of your back. I returned my leased one here and she said everything is looking good and I was good to go after inspection and I signed the paper. Nothing was explained nor listed damages on the paper. After a few weeks I received an invoice for around $500 for some damages and after even 3 months later, I received another one over $1000 invoice i have never heard from at the return inspection. She will say it is all good and later charge you. Do NOT go here. Worst. When I called there and asked her about that, she said she doesn’t remember and she sees some note about the damages and just charged me. She doesn’t even pay attention nor try to find the case. BMW financial eventually charge me because they do not know what happened in the field and just see the record under my name. So seems That BMW makes something up and record things after I signed the papers? The Decision will be all yours if you still wanna go there.

Great service. Jason R. is by far the greatest service writer ever. He was able to repair my car for free due to an extended warranty on the part that was causing my tail lights not to work. Thanks for everything and very professional.

Victor was super friendly. You could tell he cares about the customers. He really went out of his way to make sure everything was going well. He’s a great asset to BMW.

Mini of Monrovia’s service department is amazing. Brought my mini in for service which they did in a timely and effective way.. Their service manager and service department were extremely helpful and even gave me a ride. They will be doing all my servicing in the future! Dehaun signed me in and made sure I was happy all the way through.Thank YouLaurie

Excellent customer service, very busy dealership.

Great service and hospitality. Very caring, I got excellent price without a headache of going back and fort. In & out, very satisfy.

This is a two star review because I left my car at Mini of Monrovia and nobody bothered to call me to tell me that the car would have to be kept overnight. I had to chase down, on the phone, a manager at the BMW dealership next door, because nobody in service at Mini answered the phone. The BMW manager was the one who told me that Mini at that point had closed and my car was not done (I had started calling Mini service before 5 but by the time I was actually to speak to the BMW person it was after 5). When I went to pick up my car today, the Mini service representative was pleasant and completely avoided apologizing for not alerting me yesterday that I would not have a car to go to work in today.

My experience BMW of Monrovia was exceptional. Thank you Wei Wei for your excellent customer service!! You were extremely helpful and surpassed my expectations. You provided flexibility along with an awesome positive attitude. I appreciated your kindness and courteous sentiment. You answered all my questions as this experience was seamless and effortless. I will definitely recommend you to my family and friends. Keep up the remarkable positivity. Again, thank you for the stellar customer service!!

I bought a 2013 Lexus CT Hybrid from this dealership. I got an amazing deal with excellent service. David and Khalil were super helpful with my decision making. I recommend this dealership to everyone

A great, quick and friendly process. I never purchased a car this quickly before. Would definitely think about purchasing from them again.

Finally my 3yrs lease endedthank you for ripping me off!leased M550i for M5 priceGREAT!

The service provided and overall experience was excellent! Every single person who helped us out, and answered all our questions really put our mind at ease with our new purchase. We couldnt have left happier.

I had a great experience here as I was able to drive away with the car of my dreams. Tracy Molnar was able to make it happen. I am grateful for her hard work. She made it as painless as possible to drive off with this beautiful car. I would definitely recommend this place to friends and family. I will also come back to pick up my next lease once this is complete!

After going to at least 5 dealerships, this one was the best!

Most unprofessional service center I’ve ever experienced. Somehow they managed to add 10 miles to my odometer for an oil change. They used my car to get lunch or something. They abused my trust. This will be going to corporate.

We had the most amazing smooth transaction getting our new car from Hisham. He took care of everything for us, great customer service. If you need a BMW see Hisham! He was great!

It was fast. Jaime took me in right away even though I was a bit late for my appointment. He was very efficient. The whole process was fast. Including the loaner car section. They observed covid protocol. The place was clean and tidy, very organized.

Matt is my guy he always offers great service. Friendly and efficient. I will go nowhere else.

Positive and professional, and I LOVE my Mini! Thank you Javier Escalante for helping me get my dream car!

We purchased an x5 from this group. So the vehicle was identifies with some minor issues that were to be taken care of. They never were and all we got were lame excuses. The engine developed a loud valve noise when you start up. Their answer was, thats normal it sounds like that. I call B.S. it was clearly a loose valve that they did not want to take care of. We were told we would get a spare tire. We did not. The thing we just found out when we traded the car in is that the car had been in an accident and the dealership knowing never divulged or indicated at time of purchase. My recommendation is stay away from this dealership. You will pay too much for your vehicle, there policy if dont ask dont tell is B.S., assume any promises made will not be kept. You will be #1 if they make a sale then #2 as soon as you sign contract.Please learn from mistake as we will never be visiting them again.

After being a customer for over 25 years, recently parted ways with our own dealership over something very silly on their part and they lost a good customer. I searched for a new dealership and was helped by Neil at Monrovia. Really happy with service and got a great deal. Communicated entire deal via email and just came in to sign and pickup. They are too far for service appointments, but will definitely visit them again. Really happy with this experience.

Celina at BMW of Monrovia does her job well. She has listened to all my complaints and is willing to go above and beyond for a dissatisfied customer like me to come back as a customer. -1 star is for all the people that doesnt know how to do their jobs there.

Charlie Lu assisted us. He was incredible. Asked all the right questions. He represents the dealership exceptionally well.

I recently bought my first BMW here and everyone I came into contact with from the service center to finance, were all kind and helpful. I also want to thank WeiWei for going above and beyond for me. I really appreciated his quick and friendly service. I highly recommend this dealership.

Overall experience was nothing less than amazing. Neil was patient and really worked the numbers to get me a good deal. Very happy with my purchase and hope to see them again!