Appointments are encouraged but since they werent busy they helped me. Vanessa was very patient and helpful. She explained all possible options and best discounts. There isnt too much in stock at the store though

The agent was easygoing and eager to help. He provided a new, 5G SIM card for my new, unlocked phone, put it in for me, and solved my technical issue in a matter of minutes.

I went to the store got there at 730pm and was asked by Miguel (an older gentleman) if I needed help. I let him know I needed to upgrade one of the lines and he told me I needed to make an appointment or get curb side pick up since they are closing. I asked him if he can check if they have the iPhone 12 Pro silver 128Gb in stock. He said he didn’t want to check to go through the website because he didn’t want to go to the back to check. Horrible customer service. I’ve been a customer for more than 10 years. He was very rude and was mumbling something to the other employee next to him as I was walking out.

Great Customer Service! Omar did an awesome job setting up our new accounts and answered all the questions I had thoroughly! Couldnt be happier! I would recommend this branch to everyone.Thanks Again!

Very helpful. Excellent attention given to me

I experienced a couple of issues regarding my broken phone and walked in VERY frustrated...Dianne The Manager, did her Job quite WELL...She empathized with me and patiently explained my options...Satisfying and Insightful...MUCH APPRECIATED

Denise was very helpful in helping me with a Google problem.

Great service from the employees and the supervisor..thank you

Very professional with the way my concern got resolved by Verizon associates and customer service.

The young lady that helped us was slower than molasses in North Dakotar during the winter. And not very personable.

Good models, bar reception, and deals for a single big enough family.

Chris was very technical and knowledgeable my Notes (outdated) but he was able to work magic and get rid of my viruses.

Very knowledgeable and attentive staff. To be honest, I probably would have dropped Verizon as my service if not for my continued association with this location. I am a corporate customer and that is my retail outlet of choice. I am not normally a fan of going in a mall for business however, its a non issue there. The location is very close to an entrance and I have never waited more than a few minutes. Conversely, Ive waited well over an hour several times in stand alone stores.

My experience here was great, Charles delivered great customer service answered all my questions and did not seem impatient. All the associates there are friendly but I dealt with Charles. As long as Charles is at this Verizon store I will keep coming back to him.

The customer service at this store has gotten much better. Charles assisted us with our purchase, he made the process go fast and thoroughly explained our fees and account.

Its Verizon, the best cell phone service out there.

I had a pleasant experience bringing over my family to Verizon. I had been hopping around from carrier to carrier and finally found Verizon to give me the most bang for my buck. I started with myself, then ported my familys 4 lines. The process was easy and Xuan made the transfer a delight. She stayed with us even after the store closed its doors just so that we were clear about everything regarding our new Verizon service. She is really knowledgeable and definitely made this headache into a seamless process for my family. Thank Xuan!

Super Friendly and attentive Service, Verizon is the BEST wireless company... Period!

Vanessa at Verizon Montebello was extremely helpful and very knowledgeable. She took care of all our needs.

They provided good customer service and answered all my questions. Ordered on line and had a seamless pick up.

Just changed to Verizon 4 months ago, service and customer service are both 5 starts, thanks guys

There was alot of people waiting and surprisingly the wait wasnt to bad. Friendly associates and very knowledgeable. They dont make you feel like their rushing you to make a choice or buy anything. Store was very clean.

He was very nice and see helpful.restored my photo s and fix my voice mail.he was very knowledgeable,and I would refer him to others he made my day.thank you for having a great employee.mr. Chavez.

I don’t like reviving calls for promoting when my number was randomly selected as a winner.

Great staff. Very helpful.

Went into the store at 10:30 to purchase two Galaxy 7s. Gave the guy my name and phone number. Was told their would be a short wait as one other person was being helped. Meanwhile a small group of purchasing customers gathered behind me. At 11:30 the same customer before me was still being helped, the guy was still taking names and numbers, and I was done patiently waiting. I left went over to Costco, were I received excellent customer service? I bought the same phone and Verizon plan. Walked out within a half an hour. Do yourself a favor, dont shop Verizon at the Montebello Mall.

Went here to buy a phone with the intention of gifting it as a present for someone. I asked one of the sales person that if I buy the phone and service all at once, could I switch carriers. The sales person insured me I could. Come to find out now the phone is useless and when I returned to ask questions on what’s going on... no one could help me. I did not appreciate getting scammed as I did

Ahh whatever empty place. Nothing new.

Employees are helpful and nice.

Terrible customer service in ELA, pico rivera and montebello town center.

Staff were Great very friendly, extremely helpfulI need to point our Michael especially. He was Amazing Helpful, especially as in the beginning I was a little upset with transferring from ATT after 17 plus years and felt misinformed about the their plans, that being said Michael gave me Great advice and on three separate occasions, Really helped me, Actually did me a huge favour never complaining and always patient and Super helpful, I wish I would of purchased my phones from him original so he would of made the commsionsThis guy went above and beyond in customer service, and gave me great advice and help,And not making any commsions never passed me on Always willing to HELP !I highly recommend Michael, (Mike)As I am a VP of sales my self at a Solar Company, I am happy to respond to inquiries about him, This is a Real Review, my name JohnAlmasyThank you MichaelJohn

There was 2 reps standing around while people were waiting to be helped. When they finally called us up the rep did not know how to assist us so she called over the manager which turned out to be worse. He was completely uninformed. Provided false information and was not helpful at all. Left the store without being assisted and very upset... bad bad service!!!!!

Great customer service at this location! After a really bad experience at the Pasadena off Lake location in which they tried to get me to buy a new phone with no effort to try and fix the problem I took my phone here. Myate or Mya as they call her was so helpful and knowlegeable. She simply reset my phone and the problem resolved! She also gave me reliable information about purchasing the phone I want when it comes out and even preordering. Will be buying my phones and accessories here from now on after years of going to Pasadena location. Hope the customer service stays amazing!

Very bad service. To many employees just walking around. Asking you if you ready check in. Standing at entrance. I count a least 7 employees. Only 2 attending customers. Pi esple behind the desk. Not putting attention on was going on. Pass 35 minJust to swap a defective car charger . List dont even move. . Very bad experience

I dont understand. the company i work for, have 6lines with sprint. My son wants an iphone, so we go to verizon and they told me they dont have that phone on their section of prepaid phones. Ok I said so what are your plans and how do they work?? Mr samuel the guy who took care of me explain to me that if I need a phone isbetter to go over a contract and save money?Sounded good to me,. Total phone price $$$$ and my credit sucks :( woow. Ok next step? Well$400dlls deposit and we will move on,. I lookedat my son 10years old and he smiled at me. Isaid ok so if I move my line and my number toyou guys be my provider is gonna be two linesand I want my number to be with you guys, hesaid yes. Ok lets do it! Total $$ $400dlls depositcash and your phone will be $99dlls and thenyour son another $99dlls and you guys gonnapay $180dlls a month for both of the lines andgonna have a good plan. Well my son wasextremely happy! The guy samuel arredondo goes inside and comes out saying sr, mr delAngel Verizon is asking me for another $400dllsdeposit for your account!!!! Excuse me???? Hegoes, yes I understand but I just got in to a fightwith them cause I dont think is fear. I said Iknow they are crazy!!!! I said lets canceleverything.... he calls her superviser namedalejandra Larios and told me straight up if youcancel you will be receiving your refund in thenext 15days! Im like whattt??? But if I just payyou guys.... how would that be!!!!!Now I was already happy to have their service but seems that something went extremely bad...... honestly I think some one from the very top should read my complaint. .. the store was full of people waiting to be new clients and a lot of them saw me pissed of. Right after I got my contract on my hands I step out and they didnt care at all losing a client, not knowing I call my boss asking him to transfer our 6accounts to verizon. I think Verizon is a very good companyAnd they need better and more responsible people working for them. I hope I get all my money back, I work for a big law firm and i think you guys Verizon executives need to read this. I honestly apologize if I did something wrong but another companies next to yours are getting all of your clients thanks to your personal. I feel like you guys dont care about clients at all, and I feel that my money is on their hands not knowing how much every single penny counts right now on this economy! Even my son said to me. Dad whats gonna happened to our money? I said oh well now we have to let know their supervisors. ...

The worst. I would go here out of convenience and after going to another store closer to work found out I was being overcharged for years. My same plan should have been $40 less. Another time I tried to set up a new phone on my line and was told it would cost $50 more - they brought out that stupid placemat with the prices and circled numbers and wouldnt explain what the other tax they wrote in was. I called the store closer to work and they were saying I was being overcharged. The employee shrugged and I left. The past times when I confronted them about being overcharged they never know how to respond. Stay away.

Came to start service on my factory unlocked phone. Their prepaid plans rock. I didnt even consider to have a contracted service.

This is not a corporate Verizon store. This is a third party store. They are selling people iPhone 4 for $40 in March 2014 when Verizon is GIVING AWAY iPhone 5c 32Gb for free.

Bradley Williams took care of all my issues such as bill, voice recordings, etc. As one stop shop.

These idiots cant even put on a screen protector right idk why they hire such slugish people, never will return here again!

Helful

Went in and this girl, whos name I cant remember helped me out. She spend over and hour on the phone to get me set up and ready.

Terrible service! Don’t coming!

Worst customer service came in at 10:30 am on a Thursday rude and and unpleasant staff

It was great

Great service

Customer service suck

She was helpful

I like it because the signal does not go

Everything. Very expensive I think it is the most expensive telephone company