I had excellent service at AT&T Montebello store with Jessica. She had the patience to listen to my situation that as a customer rep told me On the phone, I had a mess! I tried setting up my old phone for my dad, when my new phone hadn’t uploaded anything from iCloud yet. Nothing had transferred and I had already changed the email and number to my old phone to my dads new Information. It was a mess! Jessica was able to help me set up both phones and also offered a helpful plan, to where a rep can log into my phone and see the mistakes I made. Jessica you did a wonderful job, and I’m not stressing anymore! Thank you for all your patience and good work! Your manager needs to give you a recognition award!Vicky

EXCELLENT SERVICE !

I was switching over from T-Mobile and the first AT&T I went to was giving me a lot of trouble so I came here and was helped by a young lady named Jessica. She was so helpful and friendly. I really appreciated her patience and her customer service. She was even able to get me a great deal on accessories. Be sure to ask for her if you’re coming here you won’t regret it! Thank you Jessica!!

Excellent Customer Service but all employees (including the supervisors) need full training on AT&T TV.. Employees didnt know that you could get that service without contract and if you need it the box the box would have to be paid in full $120.00. Employees kept telling me it was DirecTV via streaming because AT&T was selling DirecTV to Dish Network (wrong, TPG is acquiring the the satellite provider) Also, Supervisor kept arguing I couldnt add spanish add on for $15.00 to an English package....poor service...in another words, they have no clue on what they should be selling, no wonder AT&T has lost billions for not properly training and enduring employees understand what they should be selling.

Judith was extremely helpful and was very efficient. She gave us step by step assistance with switching carriers! She was awesome! I strongly recommend to ask for her when you come to AT&T👍🏼🥰

Service was fantastic. Judy was great solving my cellphone and internet issues and helping me file an insurance claim. I’m super grateful for Judy and AT&T!

Chris did an amazing job adding a couple lines to my account. I will definitely come back if I had another issue and recommend friends and family.

Judy was very nice, sweet and gave awesome customer service. Took her time and explained everything to me and what to expect! Thank you Judy!

LOVE THE CUSTOMER SERVICE!!! Jessica is soooo sweet & took her time with me! and the service was super fast!! i would recommend coming here if you wanna get a new phone & go to jessica!! what a sweetheart :) 100000/10

I had to stop by today to the A T & T store to physically pick up a new phone foe my 79 year old mom who is still using a 3G ....🤦🏻‍♀️A beautiful young lady by the name of Jessica greeted me at the door. Taking all safety precautions I entered tge store explained my dilemma to ger. She expeditiously figured out what my needs were and executed the vest options.I walked out with my mothers new phone a case and a payment plan i can afford for her. So excited for my mother. And myself. Jessica made this so easyShe get TEN STARS🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I am currently with familia hamby and guests.

Judy was super helpful !! She was really nice, friendly and knowledgeable!!! My dad understands some English, but he prefers Spanish and Judy was able to answer all his questions about his account in perfect Spanish ! I’m really happy with my new iPhone 11 Max Pro. Thanks Judy !!

Thank you so much Judy and Christopher for an amazing first experience at your store and the great new plan you gave me for the same price I was already paying. Great Service overall so helpful and informational.

Awful customer service! The only helpful person there is Oscar, and he hasnt been around.

Judy and Jess were amazing! Really helpful and friendly! Definitely looking for them for any future purchases!!

Jessica was awesome & extremely helpful & patient. THANK YOU for fantastic service!

Ask for Julio he has excellent customer service, patient, and walks you through the process

Kimberly and Jessica were super awesome!💯

This AT&T store is great. The workers here are very attentive to there customers and are great at answering any questions you may have and well help find you the best deals. Will totally recommend and visit again.

I hope everyone cancels all services with this company, like I’m doing at the end of the month. I was charged a 90$ fee that I was told by multiple managers I would not be charged for cancelling internet. This is on a contract that I was illegally put into, because I never agreed to or signed. When I called back to have the issue fixed they simply said that they were “sorry” but could not refund or credit my money back. Instead they promised to investigate the managers involved and “take action”. No one cares about your apologies AT&T!!! To make matters worse they said if I decided to get into an internet contract with them again the fee’s could be waived. This was after talking to a supervisor for an hour who repeatedly said nothing could be done. The supervisor was Brandy employee number MM493X. When I asked to speak to the legal department she said that I would have to look for that on my own and refused to provide me with any additional information or management to solve the issue. This company is completely unprofessional and me and my family will not be providing you with any business moving forward.

I When in to get a replacement phone all I got was a website and a paper. Very bad customer services the employees were more interested about my personal life then try and fix the issue I had with my phone. I wasn’t able to help myself so I told them “I’ll have my cousin fix it” they didn’t bother to try and see why I couldn’t solve my own problem with the claims website they gave me, I’ll give no starts if I could but I have to give them one . If you want really good customer service the east la/Commerce location is where you need to go is where I should of gone from the start. I will not be return to this location I rather drive a little ways down Whittier ✌🏼

Great service 👍 and still open :))

Awesome customer service at this location. Every single time Ive gone I always feel confident in the information provided as the reps are very knowledgeable. The store manager at the time of this review, Annie Carrasco, is extremely knowledgeable and made an already pleasant experience that much better. Always a pleasure to see that the store manager is hands-on and approachable. Thank you!

No help from store, no help online and no help from call center. Good bye and good riddance AT&T. This customer of 10 plus years has had enough! Now they are dragging their feet marking it difficult to port our phones over to a new carrier.

Judy is the best! Very patient and professional!

Judy is amazing. So knowledgeable.

Girl that assisted didnt want to do what tech support said to do, told me that they had equipment that could diagnose satellite issues better than tech supports main office could (really funny since my job in the service was communication n know better, cause me to lose contacts because she didnt save contacts prior to swapping out the sim card. Very arrogant staff n beyond rude

Love this Corporate Store. Friendly staff. Awesome overall service, by David & Devon. Thank you!

Great service, really friendly.

Daniel Zaragoza gave us great customer service and explained our new phone plan and settings. A+ service.

They dont resolve my problem in a brand new phoneCustomer service is closed weekends but service

Incredible electronic devices for every family member needs!

I didnt like the customer service I experienced from this AT&T store. I just got a Note 8 from them about a month and a half ago and it is having problems charging. I have insurance on the phone but was told that I would need to pay $225 to get a replacement for it. Its not my fault the phone aint charging. What good is having the insurance if I still have to pay all that money just to have a working phone? Kinda sucks that my Note 8 is already breaking down on me in less than 2 months and AT&T isnt really offering any help about it. So dont buy phones from them or get insurance for it or you might just end up wasting alot of your money here, especially if something happens to it. And the employee that I was dealing with here was just trying to sell me more stuff and seemed very unconcerned about my phone not working.

The service the staff gave me it’s just awesome, but the prices of this Company are really expensive and confused 😫

An AT&T store that clearly is not interested in making business. Called to see if they had iPhone Xs in stock. Although Ive called before and the staff have shared information about stock with me, the store manager today said she could not disclose inventory over the phone. Ridiculous. I called another AT&T nearby and they told me they should have a shipment today. Guess where our business is going?! Arbitrary policies are my major pet peeve, especially when they come from inept store managers.

Nice staff, knowledgeable, quick service, in and out in no time.

Judy was really helpful.

Judy was so friendly and nice,thank you for your help!!!!!!!

Worst costumer service i recomend everyone to move to T-Mobile way better

Sucked. on the phone they told me to go there and fax to Access. They have no fax machine at AT&T stores

You cant even get anyone to answer the phone

Great customer service. Bad phone carrier company.

THIS STORE NEVER HELPS. They always try to charge for things that they dont have to and the managers are never willing to help. I never get any help, any problems from this store and its workers. And they NEVER answer their phone, it takes about 30mins of repeated calling for them to answer. STAY AWAY FROM THIS STORE!

EXELENT ATTENTION !

If you are having trouble getting it done, they will help with no hesitation.

Bad bad bad store under staff and no good people skills just rude plays favoritism

Came in to turn in the cable boxes for my dad since he passed away. Now I have to go to UPS. Now I have to call to cancel the service. Now I have to mail the last payment. THIS IS WHY I PERSONALLY DO NOT USE AT&T. THE REP DID JOT WANT TO HELP. SOME CUSTOMER SERVICE!

Street entrance is not working, I will not make business with a branch that ask me to go to the back door

The worst store in the world. The manager laughs at a customer who has complaints during the conversation.

Worst check in. Worst quote policy. Worst customer service.

I dont have cellular phone with At&A, but I took my friend to this store because she lost her phone and the sales guy totally helped her out.

Easy pay options.

Huge store . Very much dead, more than half the store is empty, phone demos are missing, security guard in store, looked bored. Store looks clean.

What do these employees get paid for??? theyre no help at all !!! They are rude & every time I call they cannot help with anything, all they do is tell me to call customer service ! They should REPLACE ALL EMPLOYEES WITH KIOSK MACHINES !!!!!

Always great service.

Very helpful workers!

Went to see the new Galaxy S10. They didnt have any in stock, but Kevin was extremely knowledgeable and answered all our questions.

AT &T their direct TV and service sucks.they always add channels

If I gave them one star its just because you cant leave it blank..dont visit...very poor customer service

Great customer service!

I waited a little bit until someone helped me but after they did I was taken care of. The store was clean and there was plenty of parking in the lot in the back.

Pay my internwt bill

Long wait times, shoddy business practices, and no customer restrooms.

This is the worst costumer service store I ever visited.

Good customer service

Excellent service, customer service very kind

Devins awesome

Took very long to see an associate and the manager was kind of rude and not helpful.

Appointment was for 1230pm, was attended at 1230 pm. 10/10 service

Metros better

Very helpful

Bad customer service...I went there to buy a new phone and the guy had a horrible attitude and didnt help me...never came back

Called about 10 times, no response each time

Official AT&T store not an authorized retailer.

Good

Ok

Excellent service

Good service

Bad customer service, never visit this store, ...

Helpful at times

Victor is cool

Ok

The employee who attended me needs to improve the service provided the appropriate answers to my questions.

At worst, they did not take care of my problem and an employee was in a bad mood who even treated me badly that I left at the time I shop the worst AT&T service I DO NOT RECOMMEND IT

Bad help service hypocrite

Terrible service, it seems that they give you the line in this place.Find another AT&T.

A good service

The maximum in telephone.

Cashiers to make payments are efficient