Apparently Best Buy does not feel your time is as valuable as theirs. You cant call the local store you are rerouted to a national number where you have to listen to a minutes of useless information before the computerized voice tells you it doesnt understand your question and you are asked to hold while their customer service reps answer your call in the order it was received. THEN, after waiting 15 more minutes, you cannot understand the reps accent and Maria tells you rudely I told you and will not repeat. Well, I will tell Best Buy that with this level of Customer Service dont expect repeat customers.

Absolutely nothing in stock when looking for a laptop. They have multiple ones on display that would take weeks to show up if you order them. They are able to order one but so can everyone else. Ended up just ordering from Newegg for a cheaper price and faster shipping.

I have used the auto department for installing a car stereo and they were wonderful! Explained thoroughly and even though I had to go back when the stereo stopped working, again they explained what was going on and fixed it in a reasonable amount of time.Oh and the service dog is definitely the employee of the month. The goodest boy ever!

The associate who attempted to help me was more interested in her phone and texting than she was in helping me with my question until I told her I would wait for her to finish if she needed. Not your typical associate I am used to at Best Buy.

Lots of items of phones, televisionsElectronc devices etcService is exellent with so kindness and hpfulI highly recommend

Knowledgeable staff, generous inventory, reasonable prices

Best Buy has some good deals if you find a sale. Ive also found their AV team fairly knowledgeable.

Pre-ordered the new Mamba Forever edition of NBA2K21 through Best Buy in Morgantown WV and hafta say Im happy all around! Had the game ready for me at customer service and in my hands within minutes of entering the building. Also got some work on my laptop from the Geek Squad and all at a low price, cant beat it!

If you get Christian- you are in great hands. Had the best of luck and got him everytime I have been to Geek Squad

I used the Cell Phone Sales service. Connor, the AT&T specialist, is truly a cellular sales pro. I have Sprint/T-Mobile and he was able to fix the issues I had, answer several questions that carrier store employees havent, and was very professional and entertaining. 10/10. Well be using them permanently moving forward!

Actually I wouldnt even give 1 star! Employee had no knowledge of point to point wifi access equipment. Employee went to get the manager to assist but he didnt bother to even come over to speak to me instead he stood there laughing with another employee while looking at me. Will never return.

Nice and quick curbside pickup experience. Would definitely recommend

For a best buy, the selection is on par with most best buys. Staff are friendly and they usually have open box deals available to view which is super cool

We stopped at Best Buy to buy a new computer for our business. We were greeted by Chris who was very knowledgeable, helpful, friendly and kind. It is difficult to find this level of customer service in today’s economy. Chris is a true asset to your company. Thank you Chris and Best Buy for making our computer buying experience less stressful and actually enjoyable.

Getting help on the phone is very complicated. While service at the store is great.

If i was to rate the phone service at Best Buy it would be very poor waited in phone for half hour never got info. i was looking for.

Placed an online order for pick up, it was ready within an hour and picking it up was a breeze. The staff was also really friendly.

Good service but the prices could be better.

Well stocked with current electronics and accessories. Some items may even be available as an open box item at a discount. Employees are courteous, very helpful and knowledgeable about products and accessories.

Friendly staff. Was gonna go in for an open box tv since last week when I visited they had tons of them. Sold out on the one I wanted. Otherwise nice store.

Great Geek Squad customer service and overall store service and selection - thank you!!

Please stop selling PS5s online to bots who sell them for over 1K. I tried add to cart not even one second after it went live and said out of stock. I can’t compete with thousands of people and bots. When I wanted a PS4 in 2013, I walked into the store and asked a clerk if theres was any in stock, and I left Best Buy with one. Whats the point of doing it online if it’s out of stock not even 2 seconds after being up?

They dont accept calls at this location? Take care of your customers.

DONT BUY A CELL PHONE HERE. Theyll mislead you, cause issues with activation, and give you the complete run around. Now, my elderly grandmother is out $450 due to their terrible mistakes. I feel lied to by this store.

Nothing in stock and associates seems more interested in each others life than customers.Thats fine Ill spend my $2,000 else where

Got a open box monitor for a great price !!! Always check the open box table

Bought a new smart TV, we had to order, no problem. At pick up, had to wait 20 mins for a clerk to help us because we wanted to purchase a sound bar. When the clerk finally came, she was not very friendly, she made us feel, like we were bothering her. Probably understaffed but why should customers feel like they are a problem?

Love this store!! Great prices on their stuff and its good quality items. The staff is super awesome and very helpful and take their time helping you.

Its freaking Best Buy! The best store for electronic purchases in my opinion! Customer service was super helpful and nice, was greeted at the door and helped accordingly with my TV questions!

Nothing but terrible service trying to get a laptop. I arrived 5 days after the ordinal purchase to be told it didnt ship until the previous day. I was told it would arrive the following Tuesday. I shared I would be out of town until that Friday. No problem...I was told they would hold it for 7 days since I was going to be traveling. I was back on day 3. They had cancelled the order and put the computer back in stock. I was given the computer at the original sale price. Given a new receipt that didnt have the key code for the Office License. Had to make a 4th trip to get another delicate of the original receipt.. Extremely poor customer service!!

Salespeople are knowledgeable, easy to approach, and not very pushy. I appreciate finding people who actually know the product and help guide your purchase.They have Alienware here! unfortunately, theyre out of stock as is just about everybody else because this little gaming PC is the ultimate cool thing.

Very nice, clean, laid out great & easy to find everything. Employees very helpful at every turn. One guy spent a good 30 minutes -maybe longer- in conversation about a few different devices (iPads androids and Pcs) and had decent knowledge of them all. The store carries a few things that i cant find at stores close to my home. My first experience was great.

I took my PC in to get fixed on May 2nd. Wasnt booting up and just showing press esc to get to start menueI was told it would be 3-4 days and Id be called or texted with updates. Its now May 11th, everytime I call, I get an automated message saying they arent getting calls right now and it STILL says its waiting to be assigned to an agent.Will update when I eventually have it back.

Always super helpful and usually the best price

Low on stock, but overall still a good store

Wasn’t busy at all just needed my kid’s iPad pencil reconnected. I drove all the way from Pennsylvania to West Virginia on my only day off and they wouldn’t take a walk in. The iPad isn’t but two months old at the most. I paid almost $700 for mini iPad which isn’t the product I even wanted the girl said that’s all that had. This place is a joke each time I come here .... and most aren’t very knowledgeable on their products.🤨

Got my AirPods here. Fred is the best. Helpful people at BB. I love this store.

Typical best buy. Staff were helpful and friendly.

Love best buy really do have great electronic specials

I went to this store to return a birthday gift from someone far away, that I had then out my own money into. At first, they sent all of the money back to the person who sent me the gift! When I explained that this was a gift and that I had put my own money into as well, they made me wait as they gave me the partial refund that I asked for, and then sent the rest of the refund back to the person without even asking me if I would want to use it at the store which I intended to do that day. Went an hour out of my way just to have my shopping experience completely ruined and my birthday potentially ruined.

I love this place it helps me a lot

Its a cool spot but you can tell they mark things up there that otherwise can be found elsewhere for a huge difference in price. Never has anything in stock especially console wise.

Polite and helpful, very eased with service

Scheduled geek squad service and it was friendly, fast and efficient

Helpful staff. Was able to locate several less common wires with no issue.

Ordered a Nintendo switch said it would be at local store in 5 days and it was no problem took them 1min to bring out to car

Store is clean and organized. Staff was helpful, they didnt have what I wanted but the employee had a helpful suggestion.

For being electronic store with no police scanners what good is it.

Nice place to buy electronics

The Granville store is awesome. Geek squad were super friendly and very informative (without losing me, or looking down at my ignorance). Definitely using these guys as much as needed.

Everyone is knowledgeable about products in this store. Brandon Eddy in automotive is the best.

We were able to eventually find what we needed, but had decided to ask for a second opinion from the cs reps there. He told us it would work but then changed his mind asked our budget and then tried to sell us an item exactly like what wed found at $70 higher than our budget and became very adamant about that item. Poor customer service.

Geek squad did great job on our computer and very helpful.

I love this store!

Well you know it is Best buy but the staff there is very friendly and a very helpful

Best staff, they are so friendly even one of them recommended me to get what I came for from Amazon.

Super fast service. In and out and never felt pressured. I think they close a little to early though

Staff was nice.

Sales person Helen is the best she assisted me with my needs and saved me money

The staff was so helpful and informative. They had a lot of options and helped me find exactly what I needed.

Love Best Buy but not answering product questions over the phone forced me to buy a product elsewhere. I live almost 50 miles from the nearest store.

Everyone knows best buy...hell its a national cookie cutter chain store. So there is only one thing that set it apart. Actually two...location and service from knowledgeable employees. The location is fine. I have bought everything from refrigerators stoves computers game consoles and on and on since it opened. But the thing that makes this store shine is the automotive installation department. Best in Morgantown in my opinion. Brandon and rich are incredible personable and highly skilled. I also recommend checking into the total tech package..worth every penny

Very expensive and not a lot of what I was looking for. Was my first time in a best buy store.

First time using Curbside Pickup at Best Buy. They had the item to my vehicle in less than 5 minutes on a Saturday in December. Great service!

Helped pick out computer for my son.very knowledgeable

I got a screen saver for my Samsung Tab S7+, the Geek Squad installed it. The staff was friendly and helpful.

The staff was helpful but not pushy..they had antibacterial wipes everywhere..and their selection of stuff is incredible!

Very knowledgeable staff and anxious to help.

Convenient for shopping, some young attendees may need more training,

Mostly level or equal prices compared to other stores maybe a little higher prices. But excellent selection as far as products

All the folks were great, but as a national chain, if they expect to compete, YOU GOTTA HAVE PRODUCT!!! My MiL needs a washer. Found 2 she liked. Not in stock, not likely to BE in until Sept. Then say so on the product!!! Who wants to wait 10 weeks for a washing machine?

Usually get good selection and nice staff. Check out is rarely efficient

Good store, good customer service

Has fantastic customer service

Don’t even bother calling the store because they definitely won’t answer. Then you go inside and all the employees are standing around.

Solid place with good choices for electronics and appliances. Has the same price as Amazon on most deals.

Well organized for the current situation and service wait time is very less

Staff is usually very attentive and knowledgeable about their products. However, some of their products are more expensive than their competitors. Do a price match on what you want before buying

Best Buy, the only store that has more employees than customers and still cant get help.

Dan McClung is one great guy. Very helpful and knowledgable. I accidentally broke my phone & he was extremely helpful in getting me a replacement. Its due to Dan as to why I will continue to do business with this location so I hope you guys keep him there.

Had to take our new laptop in for minor service. The tech was great and very helpful ! Since it was only 5 months old, there was no charge! He waited until we were completely satisfied with his service! We would go back in a heartbeat!

I called 5 to 6 times in a row and this automated phone system is a joke people, you can’t even talk to someone anymore, how pathetic is that. I don’t see them doing much business like this, and just think I use to work for them in Florida, it’s sad how everything has turned for the worse no customer service anymore.

Could not reach our store by phone, kept trying to redirect us to website. Finally drove to the location, still on hold! Went in to locate poduct, you guessed it, sold out. Was told at the location, this is how corporate wants it, I was the fourth person to mention it today. Real lack of customer service when you dont even want to answer the phone.

Always love shopping here for more immediate products also great social distancing protocols and mask enforcement

Not much in stock, the worker basically said it is better to order online and the store was more of a warehouse where you could pick it up at.

Staff friendly and knowledgeable. Never try to over sell.

My friend needed a new phone, so we came here to see if we could find a good deal. The employee that helped him was very friendly and knowledgeable. The store was very well organized and clean. The phone that my friend got was well priced, and he says that it works perfectly.

Staff was very helpful and knowledgeable (I believe his name was Jeremy?)

Poor customer service and even worse inventory.

Good customer service willing to help you find what you need.

Very friendly staff. Good selection. Great place to put your hands on the technology before you purchase.

These guys and girls are are amazing. I will drive the hour to go to this store. The manager Nick was so helpful. We have had so many bad run ins with the best buys in bethel park pa and Triadelphia wv that we swore we would be done with the company in general but now will be coming back to the one only in Morgantown. The other stores need to follow what this store does!

This has been far and away the worst electronic store I have ever had the experience to shop in salesman lied to me about compatibility of product just to make a sale.

Old models for TV sets

The best place for electronics whatever you need

Decent best buy store Ive seen far worse and a few better in the larger metropolitan areas, prices were decent stock is adequate, staffing is well they seem actually over staffed the majority of the times...but overall A-... I havent tried price matching yet... Hmm

The guys that installed my moms automatic start today were awesome! They were professional, and polite. They immediately started on her vehicle and were finished in about an hour. I really enjoyed talking to the two guys that worked on her car, they gave us the best customer service I’ve had in a long time. You could tell that they enjoyed what they did. One of the guys took time to make sure my mother knew how to use everything before we left. Will definitely be back to get one for my car.

Ordered a refrigerator...tried calling but no answer...poor phone communication with customers...refrigerator never came on Friday as promised...had to get an open box refrigerator... decent deal until we get it home and had to remove the doors to get it in and come to notice a stripped out allen wrench head that prohibited from getting it thru the door. Now on my way to hopefully get a tool at home depot to remove the stripped allen wrench bolt... just anothet screw up with this purchase...not a satisfied customer

Obscure and in depand products available. Worth the visit.

Didnt have what we were looking for, their computer section is a joke now a days. Cant find help and when you do they dont know what they are doing and have attitudes