Everyone was very nice. But I have to say I was told for a oil & Filter change / Tire rotation it would be an 1.5 hours. This to me is way over the time needed w/the proper tools. They did do an update for my radio that took two more hours. People were friendly but way too long.

I would not recommend taking your vehicle to this dealership for service. I brought them a 1993 Sierra because I had a coolant leak. They recommended the installation of an intake kit along with other items to go with it at a cost of $997. I picked up the truck and a few miles from the dealership it overheated. I got it back to the shop and it sat for a couple weeks was told it was ready but it overheated again. This happened 4 or 5 times. I had to go to another shop to get it resolved but the damage had been already done to the engine and a few months later the engine failed. New engine another $4400 at another shop. They broke down the engine and found they installed the kit wrong restricting coolant flow. I went to the manager and they offered me $100 and that is it.

I usually go to a different dealership to have my oil changed, but I recently moved to the area, and this was my first time going to this one. Phenomenal service! Duane kept me informed on what was happening, walked me to my car, and even took care of my oil change since it took just a little bit longer!The last time I went to the other dealership for an oil change I ended up waiting 3 hours and they did not update me once. They also informed me that I should take the survey and give them great ratings because thats how they get paid. (The gentleman at this dealership only mentioned the survey once and did not push that this was his only method of getting paid.)This dealership is substantially better and I would definitely recommend them to anyone! Once I get the survey, I will be filling that out. Duane was awesome!

Bought my Cadillac here. The initial salesman didnt know much about the product. But I recovered with a different salesman. All went ok afterwards.. update*** service has been and is awesome. You gotta get this Cadillac coverage... i will never go without it again.. that secure feeling to know its covered is well worth it. ***UPDATE*** car and tint looks good

Quick service!! Nice friendly staff! Highly recommend!!

I didnt buy anything I was just looking sales guy came to greet me pretty friendly pretty good selection

We are very pleased with the sales staff. They are not pushy and worked with us to make a good deal.

They were great to deal with. We found the car online and we’re able to negotiate a purchase and a trade in from 2.5 hours away. When we picked it up the staff was very helpful, knowledgeable and efficient. I enjoyed my shopping experience with them.

Just got my brand new Kia Soul from these guys and they go above and beyond to help you get in what you want. Thanks guys!

Everything was ran like a well oiled machine. From setting the appointment online, all the way to the checkout station. The customer lounge was great and the staff was awesome. They have definitely earned my business. Great job.

We drove to the Jefferson City area on vacation. Our GMC Yukon developed a vibration at the end of our 9 hour drive on Sunday. I scheduled an appointment that evening online for a 2:00 PM appointment Monday. They replaced our power steering pump and had me on the road by 5 PM.

Bought a used vehicle from the dealership and drove it 600 miles the same day to vacation! Love it! Kirby Helton was great to work with. Will definitely consider going the hour from home to this dealership for our future purchases!

Best experience yet on purchase of our car. Very smooth and fast purchase. Jr Thomas was very nice and attentive. Would buy next car here. ❤️👍👍

It was the best experience I have ever had buying a car and I have experienced my share in the past. From the beginning to the end the process was smooth and easy.

Comfortable atmosphere while waiting. Quick but thorough service. Matt in service dept provided excellent customer service.

Great people.Very nice and helpful.

Rusty Wallace Cadillac GMC in Morristown, TN has a great service department. Quick to respond to customer needs and very competent. Thank you for getting my pickup back on the road quickly!

JR and the entire team at RW Morristown truly know how to take care of the customers that discover their lot, what a hidden gem! My wife and I recently bought new cars and typically the paperwork and waiting around when buying a car isn’t exactly a fun time, but these folks know how to make you feel comfortable and as at home as you can feel. It really was the most pleasant buying experience we’ve ever had. JR made us feel welcome and cared for like I’ve never experienced at a car lot and I feel like not only did we both get the exact cars we went to purchase, but we also have a new friend.Thanks to JR and everyone else at RW Morristown that helped make our dreams a reality.

Sales Mgr. turned arrogant after I laughed at his trade-in offer...which was half of what Edmunds and Kelly said it was worth.Ive tried to deal with these folks before...always ended up buying from another dealership.For Sale: 2011 F150 Platinum

Love this car!

Was great. Started thru an email. Put me with David Pray who made the entire experience into an relaxing environment. I strongly believe David is one of RW’s best assets. He knew every single thing about every single thing I asked.

Great service and very friendly and courteous repersenitive, rusty wallace will do all my work from now on

They always do a great job with my vehicles. Great service and very quick about getting it done.

Ive been coming here for quite some time for services on my vehicle.. They are wonderful, and have good prices. Very Professional! Thanks you all, your hard work is much appreciated!

We had such an awesome experience from being greeted in parts department to a ride to a local mall so we could eat. Your staff treated us so well that I will be back to your service department again or to buy a new vehicle. Customer service can go a long way. Thanks for taking care of us!

Great service and reasonably priced

The service staff were all very professional and friendly. Service was fast and had no issues.

I had a tire installation done on Monday September the 30th. When I got home I noticed that both of my doors were scratched on the ends. So I contacted Kim Cardell by email and she called and told me to come to the dealership so Bob Berry could look at the damage. When I arrived Bob Berry and the technician that did the work met my at the service door and we went out to look at the damage. Right off the bat they said they didnt do it. In my opinion, Bob was quick to defend his technician I didnt feel like he was compassionate about my complaint he basically called me a liar. Therefore, it upset me and I ended the discussion and left. I am not trying to take advantage of Rusty Wallace dealership I just want my truck to be in the same condition when it leaves the dealership as when it arrived. See attached.

Received a wonderful experience on 12/31/20 buying a 2021 Sierra SLT. Worked with Ray, Tommy and David and all were awesome to deal with. Hoping to build a long relationship and that if and when I need service that it is as good. Id definitely recommend shopping for your next automobile at Rusty Wallace!

I purchased a Yukon after looking for a year. My vehicle and the paperwork was ready when I arrived. Great salesman and staff.

Reasonably priced and competent work...

Gave good information and was very welcoming and polite.

The sales team were professional and answered any questions I had. The service department also did the same. I would highly recommend this dealership to anyone to make a car purchase from.

Great dealership to deal with, prompt honest and get it done. Very polite and courteous.

This shop has always taken care of me in a timely manner for the past year. I wouldnt hesitate to recommend anyone to take their vehicle here for service. Thanks for the great work!

I would recommend this dealership to everyone!!! I purchased a new kia Forte last week. The very next day it was totalled in an accident. Kirby ( salesman) Dennis (financing) were amazing. They went above and beyond to replace the car for the exact car. I couldnt ask for better service.. thank you for all you did during this time of bad luck.. Kirby and Dennis your the best!!

I had a great experience at this dealership. I appreciate that they didnt try to pressure me into making a decision on the spot, like most dealerships do.

We had a great no hassle experience with salesman Daron. He was very accommodating and not pushy. Everyone was super nice!! If you’re in the market for a new vehicle get your Darontee now!! I guarantee you will get a nice vehicle and have several laughs.

No stars, cause they pre approved my wife and I and when we got there we were lied to and treated very oddly, but we just left drive time of Knoxville and Charles and his staff are amazing!!!

I traded my 2018 Optima for a 2021 Kia Sportage, my third trade at this location in the past 6 years, and I worked with Samuel Boyd. This was my first time working with him, but he was AMAZING! Super easy to work with and to talk to. He wasnt pushy, he knew his cars and didnt get aggravated that I wanted to test drive more than one vehicle. He was very fun to joke with, too. People like Sam are why I will always go back to this Kia. Id definitely ask to work with him if you ever go to this location! Thanks again, Sam!Amanda Kesterson

I would give no stars if I could! They were rude and degrading made us feel like we couldn’t afford anything when we could, we were literally there to buy a new car but they missed out on a sale because the way they treated us. They have no idea what they are doing they couldn’t even tell us anything about the car we were trying to buy it’s like they know nothing about the cars they’re trying to sell! Will NEVER step foot there again!!!!

Did all the work I asked for.A service technician took time to explain the work performed.That is SERVICE EXCELLENCE!

Can you believe the car sale person didnt know if he had Kia minivans, true story. And for all you reading this, they had not a one. And the very young sales man didnt know. Crazy but true. Lets just hope my car recall repair goes better. This dealership feels like a prison, and it is always dark and dreary. Spirit of oppression is definitely upon this dealership. Creep me out

Bought a new 2021 GMC Sierra from Brayden. He was a great guy and the entire staff was very helpful. Love the truck!! Fast and easy transaction.

DO NOT GO HERE! My turbo went out on 2020 Kia Forte & even with a 100,000 mile warranty they REFUSE to give me a rental car. They told me it would be month to 2 months before they could even fix it! Now I’m out of a car and still making payments. They are rude and not helpful!

Very professional and helpful. The wife and I were in a bad situation with another car from a different dealership and they helped us get into a new one. Great and friendly people. I highly recommend a man named Austin up there.

Always great service!

These people worked hard to get me in a car I didn’t even think was in my price range and for a payment that is very affordable. I enjoyed my experience and the results they had for me. I’m very pleased with my vehicle and pretty much hit most of what I wanted on my list, if not beyond what I thought could be on my list.The staff is so pleasant to work with and be around. I personally worked with Austin and he definitely made the experience enjoyable and feel like a breeze. Of course the sales staff (sales manager, I think?) behind the scenes that worked with the banks was awesome too! Would highly recommend and will be to my family and friends.

Very helpful staff. The parts department gentlemen named Mike will go to the ends to help you.

Very friendly people, very helpful. Enjoy buying a car from them😍

I love my new 2020 Kia Soul..Everyone at Rusty Wallace was so sweet and friendly. Thank You all for being so kind and friendly.

Not many new vehicles right now.

Duane in the service department is always personable and very informative about my vehicle!

We were helped thoroughly and we were put into a new car while getting ours repaired!! Great service!!

Very nice people. Got me in and out with my estimate on the damage to my car and an appointment very soon to get it fixed.

I have purchased 3 automobiles from Rusty Wallace, and several members of my family have purchase from there over the years as well. On my 3rd (and what will be my last purchase from this dealer) I still can not account for $1000 on the out the door price verbally given to me verses the actual price I paid on the sales invoice. Only 10 days after the dealership got their check, the AC compressor went out. I understand that I purchased a used car, and was not looking for a free repair, but they wouldnt even return my call to talk about what had happened. I left several messages, and even ask their service department (who charged me $150 just to tell me it was the AC compressor) to have the sales manager to please call me. The car also ended up having issues with the headlights (wiring) which the mechanic that repaired them said should have been noticed by the dealer during an inspection. The salesperson told me that the car had brand new brakes but I ended up replacing all of them. I spent $1,400 in repairs within the first few months of my car purchase. I have to say for me, my third purchase from this dealer will be my last purchase here

I had the absolute best car buying experience that I’ve ever had here! After shopping around for months after the highly sought after Kia Telluride and nearly being cheated out of thousands at local dealerships I gave Allison a call to ask about one they had coming in. She was very helpful and got me set up with Chris when I made the trip up to talk about the car. After some discussion and a few days of thought he went above and beyond to make sure I got a fair deal. Chris and his boss did absolutely everything they could for me and made my wife and I a customer for life. Also while filling out the paperwork for the car they were all so accommodating. Dennis in finance and David who set our car up for us were extremely nice and made us feel right at home. So after weeks of disappointment and bad experiences we finally have our dream car and at a rate that I never thought was obtainable. Seriously, if you are shopping for car, go here. I’ll never go anywhere else from now on!

The service department was very thorough and quick

Told them the issues I was having and they knew what the problem was and fixed it

My truck was broke down, I called for appointment, they got me in that day and had it ready to pick up two days later. ( had to next day parts). Matt and Rita in service are top notch.I could not have asked for any better than that.

I coordinated ahead of time about the purchase of a Kia Forte with the internet sales manager. I drove over an hour to get to the dealership (because they assured me the price they would sell me the car for). When I got there, they added $1000 to the price we discussed over the phone and via email. I ended up going back to Johnson City to buy a car from an honest dealer (Friendship Hyundai), where I got a much better car for the same money.Basically, they lied to me to get me out to the dealership - classic bait and switch. Not a good experience.UPDATE: I called Rita as requested in the response below and explained the whole situation (there were a lot more details than I included in the review). She was very nice and apologized profusely. She even offered to send me a card for $25 to cover my gas. Since Id already purchased a car elsewhere that same day, there wasnt much she could do to change what had happened, but I do appreciate the effort. The owner needs to make sure that the sales staff is communicating as a team, and ensure that they are not being deceptive or misleading customers. I dont expect a dealership to sell me a car at a low price, but I do expect that they are honest and transparent. Its the only way to sustain a successful business.

Pleasant staff, excellent waiting area,

I have been going to this dealership for years to have my GMC serviced and Duane in service is the best! Very informative and personable! Thanks Duane for all your help!

I went with my heart on my sleeve and without hope. However, my experience was phenomenal. I was upside down on my vehicle, but somehow they worked their magic and was able to get me into a brand new 2020 Kia Sorento. I left there completely satisfied and I highly recommend them to anyone looking for a used or new vehicle. I promise you, you will not leave there disappointed!!!!!!!

I needed my rims repaired and they brought in a guy to do it for me so I appreciate that. They did a great job and went above and beyond. Thanks

We recently just purchased a vehicle at this dealership and Kyle was our guy. He literally went above and beyond to help us in any way. We have 2 small children and we didn’t even have to sit and wait. We bought the vehicle and he deliver it to us the next day! He’s an outstanding guy and we really appreciated of his effort towards us. Thanks again!!

This was the first time I ever purchased a vehicle from a dealership. I did extensive research on everything from what kind of car I wanted to how to deal with salesmen. Kyle & Tommy did a wonderful job helping get the car I wanted at a decent price. After we took it, I had my own mechanic inspect it and found that the brakes and tires were bad on it. One call and Tommy worked me into the service center that day to take care of the problem. Not only did they fix my brakes, but they went ahead and did an oil change and inspection. They couldnt really give me new tires, but gave me a great price on them. I had to bring it back to the service center a few weeks later to get some things taken care of that we had discussed and the customer service was awesome. My husband is planning on buying a car there in 5 years once we get this on paid off. Great work guys and gals! Two thumbs up! :)

Service with a smile.It made me feel better when I heard Dewaynes voice telling me they would get to my truck asap.Ive never had a relationship with a Dealership before this.Dewayne is always professional and polite.

My husband and I just bought our new car from Rusty Wallace and couldnt be happier! The one we were looking for had been sold just a few days before but Kyle was amazing with helping find another that was perfect for us. Everyone we met was very helpful and friendly! Great place to buy a car!

Dwayne has ALWAYS been amazing! He is the service representative that has always helped me with my car. I have a 2016 GMC Yukon and I have owned it almost three years now. Dwayne has always helped me with all my service needs, till the last service visit. I was not happy with the lackluster service from another rep. I called to report the problem and Dwayne picked up and made the situation right! I strongly recommend you going to see Dwayne at Rusty Wallace GMC in Morristown! He has always been fair, beyond courteous and never the slightest bit rude. He has always explained everything to me and ensured I was happy. In stark contrast to the aforementioned situation that was beyond unhelpful! Dwayne fixed my problem and helped me through a solution with my tail light and my brakes! I will always use them at Rusty Wallace as long as Dwayne is my rep! Thanks for all the help!

We went to Rusty Wallace to look for a replacement of a car we lost in a accident. It was a very stressful moment for us, but the way we were welcomed and treated at Rusty Wallace made the process of finding a new car much more simple and easy. They helped us find the perfect car for us, which we have had for over a year now and absolutely love. It was the best decision to buy with them. These are nice, trustworthy and kind people.

They have really nice place with lots to look at we have always been treated well there. 😊👍

I bought a car from there over 5 years ago. It was a fair price. Their crew had everything working great and taken care of when I bought it, and I still havent had any problems with it besides some minor regular-maintenance things that my husband was able to take care of himself. 2008 and running great!

I bought a used Chevy Equinox from this dealership. The sales staff was very helpful and friendly. After driving the vehicle for a couple weeks I started having problems with the cooling system. I hesitated taking it back to the dealership because the vehicle had no warranty. But I believe the problem was there when I bought it. So I took it back to them and was pleasantly surprised they offered to repair my vehicle at a very affordable price. Thank you Rusty Wallace Cadillac Kia GMC.

Got the Job done quick found a few things I need to look at but did not hound me about it

I dread purchasing a new car. !!! To me it’s a stressful part of life. We chose to go to the rusty Wallace dealership in Morristown to look for a Kia. It is over an hour away That’s where my faith in great car salesmen was affirmed. Daron at Morristown location is one of the most fun, which eased my stress level, and knowledgeable, hard working young man I have ever met. He listened to what I wanted and did not want. He worked so hard trying to get me in the car I wanted and within a short time, I was driving away in what I thought was a great car. Daron is a great man to see when you go. I will deal with him in cars wherever he moves too. !! He darontees !!!We throughly enjoyed the experience. ! Thank you rusty Wallace but thank you Daron !!!

They are great people to deal with sealth Davis is a sales person there ask for him he helped me get my car

Danny was one of the best salesman I have ever work with. First salesman to ever get in the car and explain each and every function of the Jeep I purchased. Even connected my phone to the Bluetooth. I would highly recommend him! ThanksDanny Cody.

Seth Davis was our sales associate with some help from Steven. We had a great experience and will send anyone we know buying a vehicle thank you all so much for making it an easy buying experience if anyone needs a nice vehicle go see Seth Davis!

Excellent place to service it purchase a vehicle! Great people and easy to deal with.

I went to the service department for a second opinion on a truck repair. I’m so glad I did. So professional, efficient, and easy to work with. I recommend and will go back if the need arises.

I am truly thankful to Kim and Matt H. at the dealership. While on vacation, we experienced car trouble and had to have our car towed to the nearest Kia dealership. They were able to work us in and help facilitate us getting a rental while they checked out my car. I cannot express enough the kindness and care they took to make sure my car was diagnosed and my family could safely get back on the road. We could have easily been taken advantage of but not at Rusty Wallace! That kind of service and integrity earns them 5 stars from me and my family! Thanks Matt and Kim!

Awesome service and very helpful in help family get into a new card.

I am always so comfortable with the service I receive!Thank you.

This dealer is very rude and high priced on there vechiles and will lie to you and tell you wont ever you wont to hear to get you in there they have a ladie whos soul job is to call and call and tell lies to get you there to waste your time ..dont go there take you bussiness to knoxville and away from these croocks

From the beginning they made my husband and I feel welcomed. The salesman Chris went above and beyond to make us feel comfortable in our car buying experience. Staff is friendly and helpful.

Great customer service. Helped me and my wife to make an informed decision. Got a good deal on the car we wanted. Josh Young was our salesman. He was extremely helpful, very knowledgeable and friendly. We will definitely be going here again the next time we are ready to purchase a vehicle. Thank you!

I had a positive sales and repair under warranty service completed. I highly recommend Josh Young in sales who was very professional in taking care of me in finding the right car to fit my needs. Also the service center responded to a warranty problem I found nod correctly resolved my issue. This dealership is a great choice for anyone needing professional help in finding the right car or truck for you and any follow up needed by the Service Center.

I highly recommend getting your car serviced here. Matt and Chelsea in the service department are amazing. They will help you with anything you need and are very efficient and knowledgeable. I never have to wait a long time and they are always keeping me updated about the status of my car. I will never go anywhere else!

They pressure you into buying a car. They will say things like this is the only one left. We won’t get another one for months. No other dealership has it in stock. When you can literally call and Knoxville will have 3 of them. I don’t like that should be honest upfront and have repeat customers. I think they are just worried about that sale then and there instead of the long turn.

As a first time car buyer, I am absolutely ecstatic about my experience here. Danny Cody is a fantastic salesman and the environment was awesome. Thanks to Danny, I was able to get my 2014 Kia Soul+ and this dealership will have my business from here on out. 10/10 will shop there again!

I’ve bought several vehicles from this dealership and without a doubt the most informed and kind staff here. Will continue to buy from here. David Pray is an excellent salesman. Will definitely buy from him again.

This is the best dealership I have ever been to. This is the second time I have bought a vehicle with this dealership and it was an easy and pleasant experience. The service department is the BEST! I can trust the work they do to my vehicle without feeling like I am being forced to do a service that is not necessary. They have great prices with great service.

I went in for service and Bob took excellent care of my needs. He was knowledgeable and very helpful. He got me in and out quicklyVery satisfied with the service departmentJ

Big flat screen TV in the waiting room.

I just purchased a 2020 Kia Optima Sport, Josh Young went well above to make sure I received not only a great deal but a car I absolutely love! I couldn’t be happier with my decision, thank you so much! I would definitely recommend this dealership to anyone looking for a new vehicle!

I purchased my truck from our salesman josh young. He worked hard getting us the best deal on a new GMC Sierra. Sales manager Jarrod went well beyond to help us make sure we got the best deal! Go see Josh for you next vehicle.

I will never purchase another vehicle from them ever again. Ive had nothing but problems with my 2019 sportage. Their customer service is horrible once you purchase a vehicle.

My fiance and I have purchased two vehicles here and it was a great experience both times. Tommy and the team there work hard to get you into a vehicle with a payment you are happy with.They worked hard for a few days the first time and helped get us in a great vehicle that we really needed. This time was even better. Josh Young was friendly and knowledgeable, and Tommy was able to get us in a brand new Kia Optima- and we were in and out. 20 months since taking their advice on our first car purchase, that loan has helped our credit scores to soar.We are very pleased with the level of service and care we received here. To anyone looking for a car, even if you think it is hopeless, go see the guys and gals at this dealership. We highly recommend them.

The routine service was completed in a timely manner, the additional service was done quickly as well. My problem was resolved