Associate was very good. Pleasant and informative.😊

I was helped by a nice woman that was very nice and helpful. I have always had this experience in this store. I will be back.

Ron was very polite and service is the best. Great place to shop for a appliances

WONT GIVE REFUND BECAUSE OF BAD REVIEW HERE! Worst customer experience you will ever have! Sales reps agree to a refund after overcharging me on an exchange, yet after 5 phone calls and 2 trips to the store still no refund!

Friendly atmosphere to buy appliances in great selection if your in need of an appliance you can’t go wrong here. stop by they’ll help you out or tell you where to go if they don’t have what you’re looking for

We have bought alot of things from sears before. never had such a horrible experience.. but today went in to buy a dryer and dishwasher and the gentleman that was helping us didnt seem like he even wanted to help us. was very distant from us. and didnt really want to help but more push a high sale and when we ended up with what we wanted and were ready to pay he literally pushed the credit card on us. and was forcing it even though we asked to pay cash. didnt seem like he liked that. he literally wouldnt allow us to pay with cash.. so sadly we had to leave because we didnt want a credit card. just sad to see how pushy and rude some people are if it doesnt go by what they want. Never had problems at any other sears locations.

Will post a review when fridge is delivered.

Moses lake hometown Sears store is great! We needed a washer dryer set and Brad the new store owner was very helpful and showed us different sets and explained all their features. He helped us choose the right set for us. The Moses lake store is great and would recommend it to everyone. To your staff and you Brad, thank you for a great experience

Everyone is very nice and helpful. They have a good selection of items and if they don’t have it in the store they will find it for you. I definitely recommend the store.

Great customer service. I truly appreciate coming into this store and getting the full attention from the staff I need. If I have questions they always are willing to go the extra mile.

Great sales people, very knowledgeable. They were able to answer all of my many questions and were very patient.I would highly recommend them, the service can’t be beat!

Knowledgeable, helpful, and friendly employees.

I bought a new stove from Sears in Moses Lake. Everyone was very helpful. The stove arrived very fast. A very good experience

My new stove is great! The employees were very helpful and patient. I will definitely shop here again.

Brad Evers from the Moses Lake Store help me buy a great microwave it was the right size with a great look he was so very helpful and kind, he explained everything about it to me in a way I could understand. I will shop with him for my next purchase. I will also give recommendation to my family and friends

Very helpful, lots of appliances to choose from.

Awesome place. Very helpful and nice. We showed up 5 min to closing and the associate was patient and helpful.

Brad Evers went above and beyond to help me buy a compressor that would best fit our needs! He had been accommodating by keeping it at his store until I can get there to pick it up! A HUGE Thank You to Brad and his Sears Homestore!!

Good store but if they want to stay in business then need to be competitive on their prices

Moses Lake Sears has for many many years been the place I go to first when I need appliances, tools ect. They are always very helpful. And if they dont have it, we get it ordered. Thanks for many more years to come.

Helpful!

I just needed my fridge moved in the house and the water hose hooked up and they were able to do it for under $50 and within 24 hours great people at the moses lake location

I also have repeatedly tried to call and they never answer their phone like the one reviewer said and I had a washer dryer delivered and the driver was so bent out of shape he kicked my new wash machine and put a dent in the corner they are helping me out at the local store sort of, a washer and dryer on a month and a half back order. Delivery driver is way over scheduled

Sear, K-Mart dropping Trump line of products. I will not shop at Sears or K-mart any more, will inform every I know to not shop at these stores. Disgraceful.

I had to buy a new washer and dryer and I went to sears, it was the best customer service I have had in a while, Tammy was great keep up the good work. :)

They were very helpful. Bought a ride on lawnmower and a freezer.

Hooooorrrribbbbblllleeeee. They never answer the phone. Not just once, but for years. Ive lived here 18 years and its never changed.

The gentleman who initially helped me and my wife with our new mattress and frame was nice and was patient. The guys who dropped off the product were also helpful and only showed up a half-hour late (sort of). That was the best I can say about my experience.When we ordered both a bed and frame they said that they wouldnt be able to deliver the frame for about a month, which I was fine with since they told me at the outset, they asked if we wanted the bed delivered before the frame and I said No thank you, space in my home happens to be a rather precious commodity and I didnt want to store a mattress and box spring from the month it would take to get the frame so I asked that the deliver it at the same time as the frame (Oct. 30) they said that would be no problem. The whole family uses the Credit Card from Sears, which includes; My brother and his wife, my mother, grandmother and my wife and I. As such we have a land-line home phone that we use for general contact, I asked that they contact me on my cell phone when they were prepared to deliver the bed.About a week later UPS delivered the frame, nearly two-weeks early. When it got here, MUCH earlier than it was supposed to I called down to see if they could send the mattress and spring earlier than wed originally discussed and was promptly and rudely told No, I dont mind being told no but the issue was that the guy was rude, didnt/wouldnt give information as to why when it was the frame that they told me they couldnt bring in on time. If that was the case then why wouldnt they be able to just change the delivery date? It was already paid for, they said they had it in stock, blah blah blah. In all I didnt care too horribly since the frame came in a box, so I stored it and waited.They were supposed to call me the morning of the 30th when the mattress and spring came in and so I waited until 9 a.m. and then called them. I got a woman who sounded bewildered and under pressure, she said that shed seen a note and there had been confusion about the phone number (but I have no idea, there wasnt anything complex or any time limitations they had to call within, as near as I can tell its just because I asked that they call my cell) and had been trying to get to it, she asked if it would be alright if she called me back in a few minutes and of course I know what its like to be busy so I waited. The call never came. Finally at about 6 p.m. on the 30th I got a call from Sears, this time from the delivery guy who asked if a particular time frame would work. Since I doubted he actually has a whole lot to do with the ordering, responding and general customer service I didnt ask him about any of the issues.In all I normally like Sears in general, I stop there frequently when Im in Spokane or in a mall that has one but the Moses Lake store typically has very little of honest use unless youre looking for a large kitchen appliance or maybe a fairly typical craftsman tool (but now that craftsman no longer does a lifetime warranty Id rather just go get a cheaper popular mechanic tool thats built about as well, imo) but after the poor handling of this order I believe Im going to avoid using the ML branch in particular and if they dont have it on-hand Ill just go elsewhere. Ive been in the store plenty and cant think of any reason why they couldnt call me back or what could have made the man on the phone actually offer some sort of explanation as to why they couldnt change the order.Like I said; I like Sears in general and I gave it two stars because the order appears to be correct and the first guy and the delivery guys were nice, but beyond the initial sale everything was about as stupid as it could be without being a complete disaster.

Very close to hometown feel.:)

Good stuff just very small selection

Worst customer service Ive ever had. Waited 2 months for fridge repair, eighth times no-call no-show, when they finally fixed it, it stopped working a day later and it took weeks to get a hold of them!!!!!! :(

10/10 would deliver again

Love this Sears!