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Sparks Computerized Car Care
4001 W Bethel Ave, Muncie, IN 47304, United States
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Sparks Computerized Car Care
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Ka
Review №1

This is hands down the best mechanic I have ever been to. They are fast and reliable, and they have better pricing than anyone in the area. And Keith at the front desk is very kind and a great person to do business with. He is excellent at making sure things get done the right way and in a timely manner. He is also very good about keeping people updated about their vehicles. I highly recommend this mechanic.

an
Review №2

Keith and his mechanics really pulled through for us. We were on our way to Ohio for a wedding when our timing chain snapped. Through part national back orders and a myriad of other mechanical issues ranging from transmission to engine to wheel bearings, they took it all on in stride. Keith even provided a student discount for my girlfriend and myself. If you’re looking for trustworthy, reliable mechanic services look no further than Sparks, Keith and the rest of the crew!

La
Review №3

Took my daughters car there for replacement of ball joints, inner and outer tie rods and brakes and rotors. Decently priced. Keith even replaced a brake caliper and the two front tires and a spindle that was cracked at no extra charge. He wanted to make the car as safe as possible for my daughter and granddaughter. Thank you so much for everything!

mo
Review №4

Keith was caring and efficient despite only having one other technician with him. He was super busy and understaffed but I still had my oil change done faster and cheaper than most places. Being a female customer in mechanics can be scary and vulnerable but Keith did not overcharge/try to scam me and he was very friendly.

Pu
Review №5

Keith was very helpful with fixing my car! He was very communicative and He found problems and worked on them. He was also very affordable and he was very generous with the repairs. Will definitely continue doing service with him!

Gr
Review №6

Sparks is great! They gave me a ride home while they worked on my car, and when an unexpected issue came up during the repair, they covered the cost of the additional parts!

sh
Review №7

I’ve used Sparks for lots of services since my time in Muncie (2 years now), and I’ve been very disappointed with the quality of service. No one calls to give you updates—you have to continuously call them—and service takes WEEKS most times. It’s possible they take on more business than they can handle, but I prefer they just be honest about it. They always have an excuse—like a part hasn’t come in. But I’ve never waited as long for my car to be repaired at any other shop.They also always claim they’re giving you a huge discount, to the point that it’s not believable. As soon as they give a quote, they’ll always say it’s half the charge or something to that effect, but it’s always been expensive, in my experience. And they offer no additional discount or anything for taking much longer than estimated to repair your car.I also once had them tell me to bring my car back if the issue wasn’t fixed, because they weren’t sure they’d fixed it. While I appreciate that they were offering to fix my car for free if the issue persisted, if I leave my car at a shop for a week or more, I expect them to be fairly certain the issue is taken care of.Most of all, the professionalism is the biggest issue. I’ve used Sparks many times, and I always get the sense that excuses are being made/I’m being lied to. Just be upfront about what you charge and how long it will take.

Ro
Review №8

I would not recommend Sparks to anyone. I was taken advantage of by Keith’s manipulation, and was almost robbed $700. Their meddling with my car posed risk to my car breaking down further, and the danger of me being stranded 17 miles away from home in the middle of the night.I took my car in to get maintenance done on it. One of the things they did was flush my coolant. The next evening, on my way home from work, my car overheated and steamed up, so I figured something was wrong with my coolant. I made it home okay without the car overheating again (thankfully, because I had a long commute and I work until midnight). Sparks looked at it the next day and quoted me about $700 because the coolant “Y tube was cracked,” and needed replaced. This was about mid-April when they quoted me this.We got very suspicious after my father in law said that a Y tube on a Subaru is not plastic and was made to not break. Also, if you google them, they are only worth about $30. My husband called them and questioned them about this. Keith tried to explain that the Y tube does have a plastic part, which is the part that cracked. When my husband asked why they are quoting us for so much on a $30 part, he got flustered and upset and said, you know what? Your wife can come back in and get her money back. As a matter of fact I would like her to go somewhere else form now on. Have a blessed day. And that was the end of that conversation. My husband and I then went back to Sparks to get our money back. As I gave him my debit card for the refund, he said, well fix it for free. My husband and I both felt like something wasnt right. Keith then began to thank my husband for confronting him. Keith said that after their call, he got to thinking, and decided to question Tom Woods Subaru about the cost of the item. Keith then stated that Tom Woods was wrong and gave him the wrong price for the item. He apologized for the issue and showed us the real price to be about $450. My husband and I played along even though we knew the real price was $30 just to get out of there. Keith said that he could refund us our money, and that we could bring our car in on Monday to get the car fixed. He said that every day until then, I would have to stop by and get the coolant checked and refilled. I felt that they thought I didnt know how to do that right on my own, which is pretty funny, because I do. My husband and I agreed to not go back, and that I would check my coolant on my own and fill it up as needed. The first trip after that, I made one trip to work (40 minutes), and was discouraged to find that the coolant was very low. I filled it up to full and drove back home. Before I left for work the next day, it was still full. I checked it every day and the coolant level did not go down ONE BIT for a week until I took it to Midas. I told Midas everything that had happened. They checked the coolant pressure and found out that there was NO LEAK at all in the Y tube! They even showed me, and that is when I had my proof that Sparks was trying to steal almost $700 from us! It has been almost 3 months and my coolant level is still at full, and never needed to be refilled. I trusted Keith because I knew he had a daughter, so I assumed he cared about women, but he is very deceiving, and very manipulating. He tries to make you think he is nice and generous, but in real life he only wants to take your money.

Je
Review №9

🤦all my experiences have been total disasters. I hope its just me. Crazy high prices and prepare to go without a car for at least a month even on simple repairs. I dunno. Mechanic work isnt for some. Ill do my own work from now on. Most definitely Ill do my own breaks and oil changes.

Da
Review №10

While they are backed up and struggling to keep mechanics at work and my vehicle did take awhile, they had a nice gesture making up for the extra waiting I had to do. Also, could do better on updating customers, but not a major concern.

Ma
Review №11

I brought my car into sparks because, come to find out, we had an issue with my oil pump. It was causing a lot of problems. Sparks was quick to diagnose the issue and to do the work it took to fix it. They were very professional and kind. They had fair prices as well. I would recommend them. Hands down the best mechanic Ive met in muncie.

Da
Review №12

Good experience. Car runs great! Prices are very fair. Just have to exhibit a lot of patience for the vehicle to be fixed because these guys get a lot of business.

Da
Review №13

Keith the shop manager was very helpful. I had 5 engine codes and he knew what the issue was and fixed it along with great tire prices. Beats tire barn belle tire. Will definitely recommend. Will be back for other services. Give them your business!

Nh
Review №14

Hands down the best car repair shop I had ever been to. Felt so lucky and grateful that I decided to come to Sparks. My sister came to the other car shop and they overcharged her. We are both college students and without Keith willing to work with my budget, I wouldnt be able to drive back from here to Florida to see my family in the summer. Havent seen them in a year! Told my sister and from now on you guys will have another customer!

Sa
Review №15

I can’t say enough good things about the Sparks team! They are honest, trustworthy and hands down the best at what they do. They really care about their customers and always go above and beyond to make sure my vehicle is taken care of.

Kr
Review №16

If you are looking for an auto repair shop that you can TRUST, will give you honest answers, and do quality work---Sparks is the place. Everything from my regular oil changes, a transfer case rebuild, to finding & fixing a rattling piece of window trim. Keith is a great guy to deal with, and he will make sure you are taken care of.

Jl
Review №17

Good place for students. The owner, Keith, is very nice and works within your budget. Reasonable turnaround for the amount of repairs. Definitely check them out.

Me
Review №18

Earlier this week my college student was unable to get her convertible top on her car to close. She took the car to Sparks. They called me with an estimate for repairs of $988 to replace the motor and hydraulics. I believe this price was most likely reasonable given the cost of parts and labor however for an 18 year old car with 200,000 miles on it we opted against the repair. I asked if they could manually close the top and was told it would be $400-$500 in labor costs to do so because they would be completing more than half of the job they quoted me above. I told them I would be in in the morning to pick up the car and to not complete any other service on the vehicle. I then began to research the process of disengaging the motor and hydraulics to close her top myself so we could at least get the car home to Ohio in the now cold weather. The very first video in a YouTube search showed how to manually disengage the top to open and close it. It was no more complicated than opening or closing a garage door with an electric opener when the power is out. I drove 3 hours to pick up the car and had the top shut in minutes without the use of a single tool. I dont know if the people at the shop were trying to take advantage of the situation or unskilled in convertible tops but either way, I am very disappointed in the service/diagnostics we received. I can say that the manual release cords are red and located adjacent to the parts diagnosed as malfunctioning in their estimate. I should add, I would have happily paid for an hour of labor for the shop to manually shut the top as opposed to taking a day off work and driving 6 hours round trip to resolve the issue myself.

ci
Review №19

Great guys and service. I trust them

Ki
Review №20

This place was absolutely amazing. They got to me the day of and worked with me instantly. They also provided towing service that was a plus. They got my car in and out. The prices were also affordable. I highly suggest Sparks Car Care.

Ha
Review №21

We discovered Sparks about 6 months ago and we have had a wonderful experience with them! They fixed up our lemon of a Dodge Caravan and now it runs like new! They have also done an amazing job on our 98 Cherokee which came with its own set of issues. They guarantee all of their work, of it wasnt done right, they will fix it. I was also impressed with the price of their work, they are extremely fair in their labor and parts and have even thrown in some little extras at no extra cost. I highly recommend Sparks and tell everyone I can about them.

Ma
Review №22

I have been to Sparks twice for repairs and both times they have taken fantastic care of me and my vehicle. Offering me a ride to whatever destination I needed after dropping my vehicle off and always making sure I stayed in the loop during the repairs. They have been quick with fixing my vehicle and very cost effective with their work. I highly recommend them for any service that one might need done.

Ro
Review №23

I always recommend Sparks to my friends looking for auto care and repair in Muncie. The owner and staff are all very friendly and helpful, with quick scheduling and repairs. They also offer a student discount!

Lo
Review №24

Excellent service and friendly atmosphere. If I have any other car troubles in the future, Ill know where to go.

Is
Review №25

The amount of effort the guys at Sparks put into my car was amazing. My car has never driven smoother. They really do care about making sure that you get the best service possible. Its no wonder why theyre always packed 😉. I highly recommend coming here to get your car worked on, and I know where Im going the next time my car needs a tune up. Truly a great group of people who know how to help make your car run like new

Ke
Review №26

As a ball state student far away from home I needed a trustworthy and efficient auto shop to fix up my car. At Sparks I got all that and more! Customer service is unmatched and the prices are very fair. I really appreciate how honest, understanding, and knowledgeable Keith was. He was completely transparent when explaining the issue with the car, how it would be repaired, and the cost to do so. Also they offer a student discount which is always a bonus! I would happily go back, 10/10 recommend!

As
Review №27

We’ve been to Sparks several times for various services. They’re always fair, honest, and straightforward. We really appreciate the kind service we receive and plan to be loyal customers for years to come!

Je
Review №28

They ALWAYS DO A GREAT JOB !!!

Wy
Review №29

Great experience very friendly atmosphere and they do a great job! Will continue to take my vehicles there. Thank you guys for your amazing work! Shout out to a Keith and Kenny!

Ky
Review №30

This place is amazing!! I came in with some car issues and they got my problems fixed. I was driving worry free and was back on the road with my car faster than other places would offer. They also fixed my car for less than any local locations were willing to offer me. As a college student I recommend this place to everyone!Update:Very good work. Excellent. Fantastic.

Am
Review №31

Absolutely the best experience I have ever had while getting a car fixed. The discounts we received were unheard of, and for a low income family of two, this was helpful beyond words. When there was more wrong with the car than what we previously thought, Sparks took care of it in a flash. I highly recommend this facility and will be going here from now on!

Es
Review №32

Keith was such a blessing for me during this time! Great customer service! As a ball state student, he provided me a reasonable price and explained how important it is for them to help people out! So glad I chose Sparks!

Ma
Review №33

Keith, Mary, and all the guys who service vehicles at sparks are kind and caring people, this place has a loaded lot because at the end of the day they take care of you and your family like their own. No one likes auto repair bills, but when you take your vehicle to sparks you know it will be done right with no funny business. Thank you all for your help over these last 6 years.

Ma
Review №34

Honestly the best place to go in Muncie. To be pretty far from home and a student I needed to go somewhere I can trust and at a great value. Very trustworthy and exceeded expectations.

Sh
Review №35

Fixed my car and the problem returned. Guys there fixed it again under warranty and my car is great now.

Je
Review №36

Im grateful for the service Keith has provided to repair my ride major break downs are not cheap finding parts in a pandemic that had society shutdown well when you sit and think about that the word grateful just doesnt fully express my gratitude to Keith and the guys at Sparks the next time you need a ride call Express Ride taxi and your ride is on meThank youJ.Kidd

AJ
Review №37

This place has been amazing with college students like myself performed well and on time with ac repair and windshield wipers

Ce
Review №38

THIS IS THE BEST PLACE TO GO!!! I was so amazed by the awesome, above and beyond job they did with my car. Make this place your first stop and your last!

Ja
Review №39

Owner Keith treats his customers very well. His prices are very fair. He goes beyond helping his senior customers.I would trust him with my car anytime.

Je
Review №40

Do not trust this shop. They told me I needed a complete transmission rebuild so I went to another shop and they fixed it for $70. Our elderly neighbor needed a repair and they first told her it was $3000. She decided to get a second opinion and they quickly change their tune and said it would be 1500 and she wouldn’t need a second opinion. She ended up going. elsewhere and it was fixed inside $200

Jo
Review №41

I’ve consistently brought my car here for over a year. I’ve never been disappointed. Keith and all the men who work there are very respectful and kind, always answering any questions and going out of the way to help. The shuttle service is a great bonus. They do a great job of being accessible and affordable! I would highly recommend.

Je
Review №42

Sparks is the best automotive shop in the area! I will always take my car here whenever it needs anything done, big or small. Employees are fun, nice, and walked me through the entire process so I knew exactly what they were doing. Sparks also work with all budgets, 10/10 would definitely recommend!

JO
Review №43

Awesome service. Awesome group of people.

de
Review №44

They really take care of their customers!! Most kind people I have ever had to deal with concerning my car and they really look out for their loyal customers as well as understanding that life happens. Great people. Great Customer Service. Definitely make this place your auto home.

br
Review №45

They were able to help me get on my way so that I could make it on time for my holiday plans with family! They did a wonderful job and were very caring with my car; would happily do business again 10/10!

Gu
Review №46

Had a great experience at Sparks! People are very friendly and easy to talk to. They fixed my vehicle and turned out there was something else wrong with it that they took care of for free! Great experience

ca
Review №47

After noticing both my engine light and air bag light on, I brought my car to Sparks and spoke with Keith. He was able to get me in right away, diagnose the problems and repair them extremely fast. The service was quick, the price was affordable, and the work was spot on. The staff was very friendly, polite, and honest. Sparks computerized car care went above and beyond my expectations. As a college student as BSU, I highly recommend Sparks. Thank-you so much!

Co
Review №48

Outstanding customer service combined with superior standards and a no BS approach. Keith has been helpful and understanding which is what really sets Sparks apart from others - customer service is what new clients look for and why older clients continue to come back. Its no wonder their lot is always filled.

Sy
Review №49

I took my car in after trying to do work on it myself, and not being able to fix the problems that I had, and they did everything the could to fix my car and made sure it ran properly. When i got it back, it was running like it was when i bought it over the summer. I was slowly losing faith in my car until I brought it to Sparks. Keith even did extra work on my car which really helped me out! Plus if you are a Ball State student, they will give you a discount. I would highly recommend this place if you are in need of a mechanic in the Muncie area!

Sp
Review №50

I had major suspension work performed on my vehicle by these guys. The initial price was horribly expensive for my budget; however, Keith being an honest and great person as he is was able to work something out with me. Keith, you are a perfect example of a great salesman. The work you did on my car was fantastic in every way. I would definitely return to your establishment for repairs anytime.

As
Review №51

I had the oil changed in my 2015 Jeep Compass 9/23/16. Its our new baby and I wanted it taken care of. I went in by myself with my kids because my husband was to meet us there later. Keith was so kind to my kids and let them have a snack. He asked me what oil I wanted and I was completely honest with him and told him I had no clue what was best because Im a typical woman and know close to nothing about cars. He said well were going to treat you right and be honest with you here. He really was. I was very impressed to hear him say have a blessed day on the phone and an apology that he had to answer the phone. He honored the coupon I had even though it was for a standard oil change (my car needed synthetic oil). He also told me there are always coupons online and in Great Deals (because he always wants to keep the price I pay for an oil change the same). My husband was also impressed with his kindness when we picked up the car. We wont go anywhere else for an oil change.

La
Review №52

Just replaced tires at Sparks. Such a great experience! Keith really goes the extra mile to help his customers!

Jo
Review №53

Keith and his team did a fantastic job! They were friendly, knowledgeable, and attentive to the needs of my familys vehicle. I cant imagine going anywhere else for auto work in the future.

Ma
Review №54

Very great people that own and work here. Be honest, they are very understanding and will try to accommodate you if youre in a tight situation. And as always, have a blessed day!

Ca
Review №55

Update: My car needed some repairs. I drove 45 minutes to come to this shop because its worth it! I scheduled an appointment online very easily. During my appointment I got my questions answered thoroughly. Great customer service. Was able to work with me on the price of my repairs. Great place!Was able to get an appointment the same day. Keith at the front was very friendly. The waiting area was inviting compared to other places in the area. My oil was changed very quickly, only took about 15 minutes. Great place!! Will be going back!

ha
Review №56

Keith has been extremely helpful in all my car problems. He is very nice and understanding and I recommend everyone go to Sparks for car service. Its quick and reliable. I have so much gratitude for Keith because he has been there for me.

Da
Review №57

They have great to me to many times I have taken my car in for repair.

Rh
Review №58

Keith is very nice there.

Me
Review №59

I had a GREAT experience at Sparks! They were extremely kind to me and offered me the best prices that they could. I was offered a package deal and allowed to make payments (I’m a college student and can’t really afford all of the car repairs I needed all at once). I also was given a rental car for a low rate in order to make it to my brothers baby shower. I’ve never been to a car repair place that has taken care of me so well and kindly. This is hands down the best spot in Muncie.

YT
Review №60

This gentleman is so kind, hardworking and honest. My son’s cooling system was clogged up and very dangerous to drive. It started getting hot more and more and when we checked the coolant, it was like mud. My son didn’t have the full amount of what the repair would cost. Sparks gave him a big discount. He said he cares about the kids in that community. He’s a father himself. It was a big Blessing. I couldn’t be more grateful and it gives me and his dad peace of mind to know our son is safe while he’s away at college! Thank you so much Sparks! The world needs more people like you! 💕

no
Review №61

They have always been fair and honest with me here, Keith lets me know exactly whats going on and always guarantees hes work!

Lo
Review №62

First experience with Sparks Excellent. Keith was being very straightforward and very knowledgeable about cars and doesn’t try to sugarcoat anything especially when the right strut on my 06 grand caravan was busted out of place then did more damage to the whole front right suspension area than I thought (sway bar steering rack etc) then the left strut having the busted coil spring and on its legs about ready to pop out and do the same damage that tie right one did. After him ordering the parts Needed to get it fixed and his best crew working on it. I was told that I have a life time warranty on the parts and about one year of free labor if return for the same issue. While Keith was explaining that to me that’s when the phones starting to ring with that and a bunch of cars lined up to be serviced or already been serviced I knew then that the van was in the hands of great mechanics and great service with all that being said keep up the excellent service. sparks will be my go to place for maintenance done on the van wether it’s a repair like this one was estimate check or to PM (Preventative Maintenance) done

Je
Review №63

Called from Michigan because daughter was having car problems. Super friendly and got it in the same day and fixed it! You couldn’t fit another car in the parking lot! The absolute best experience I’ve ever had! Great service! Great price! If I lived in Muncie this would be the only place I’d go! Thank you so much!

Br
Review №64

My 2000 Chevy cavalier battery light came on. I thought I needed my battery changed but come to find out my alternator broke. Had my car towed to Sparks and Keith had let me know that my car alternator and alternator belt need to replace along with a part to control my gear shift needed to be fixed. The amount to get my car fix was a lot especially since I’m a student and I had other bills to pay. Luckily, I had got the money to pick it up and Keith really help me out. He fix everything my car needed. Including giving me a free alternator belt and battery. Change my wind shield wipers for free and did other things to my car with no charge. Plus giving me a free oil change. He really help me out so much. I’m thankful that he did all that for me. This facility services is really great, I will highly recommend this place especially for BSU students.

Ja
Review №65

I had never been to Sparks before but on the recommendation of a friend I went to them with a brake problem that needed some work quickly. Kieth did outstanding work at a very very good price. I will continue to go back to them.

Em
Review №66

Working with Keith and the Sparks crew was a remarkable experience. I was traveling from out of town when my car broke down, and not only were they able to help me quickly (tow company partnership established, able to make time in their schedule immediately), they did so in a professional and welcoming manner which made the whole situation a breeze for me. I felt completely comfortable to ask questions and in-the-loop there, and they treated my car as an individual case, weighing each repair option to best fit my needs. They were the silver lining of a crummy travel experience. Thanks so much!!

Re
Review №67

The owner Keith is one of the most honest business owners Ive had the pleasure of doing business with. He has saved me thousands of dollars! And yes I mean thousands! He has given me tremendous deals when he knows Ive been in a tight spot. If you quote him another shops price, hell cut it by $50-$350. Its a blessing to be able to meet Keith and a pleasure to work with Sparks! Dont waste your time anywhere else!

Kr
Review №68

Can’t say enough good things about this place. They are kind, timely, and so helpful! After one experience, they have made a loyal customer out of me and after two experiences, they have made a very vocal customer out of me. Great people doing their job so well and so kindly!

Ch
Review №69

Great experience, the guys at sparks really took care of me and when I had damage that needed to be repaired, they showed me exactly what they were talking about and worked with me every step of the way.

Li
Review №70

Amazing people! Ill never go anywhere else!

Ja
Review №71

This is a great place to get your car worked on; the staff is very professional and polite. I originally came in to get my front break pads done, but after the team did a full inspection, it turned out my rotors, and right wheel bearing were in a dangerous condition. Keith was very understanding of my circumstance and was extremely helpful in walking me through everything that was wrong with my Honda Element. They helped me get my car up and running again. I highly suggest Sparks! The service is great and the staff is very accommodating, I am definitely coming back to get future repairs done.

Li
Review №72

Rarely do I ever have to take my vehicle in somewhere for work, but I can safely say that Sparks is the best garage Ive ever gone to. When he wasnt immediately sure what the problem was, Keith took it upon himself to find the issue as quickly as he could. One faulty computer later, he not only got the part ordered and installed, but worked with me and did such at a phenomenal price that didnt wreck my wallet.

Mo
Review №73

They did the most amazing, generous thing for me! Wont be able to thank them enough for being such kind human beings! Will go to them for whatever I need!

Be
Review №74

Was referred by a friend at work who always brings her car there. Great experience, will probably be bringing my car back in the future!

ca
Review №75

Only great things to say about the process and service we received from Keith at Sparks when our sons timing belt blew on his older model Honda Accord. A local friend who also regularly uses Sparks referred us there. We received an initial estimate on the repairs and when Keith found that this original repair did not meet his standards, he contacted us and indicated that he would need to complete some additional repairs and that this would be at no additional cost to us. We were kept informed and updated through out the process. Highly recommend Sparks for any car care you may need. Great for any Ball State students in the area who need a dependable and reliable place to go.

Fr
Review №76

Keith and the staff at Sparks go out of their way to provide the very best in customer service. Sparks is the only place I trust to take my vehicles. Honesty and integrity are the two words I associate with Sparks.

Au
Review №77

The only place I will take my service. The employees do such a wonderful job and leave your vehicle clean. The products are of great quality and the price is UNBEATABLE! If they tell you your car will be done, they mean it. They prioritize your time and offer beverages while you wait. The main reason I go to Sparks is because they truly care about their customers and their vehicles. They treat you like friends when you are there. If youre looking for a mechanic you can trust, Sparks is for you.

Ra
Review №78

Amazing services and great quality!!!!!! Will always come here for any services.

Dr
Review №79

Best place in town. Great prices. Great service. The staff is extremely nice. What else can I say this place is awesome!

R
Review №80

In 2003, I had this shop replace a bunch of stuff on my 1995 Chevy Corsica to try to get it to stop stalling out on me. They turned out to be a bunch of shysters who unnecessarily replace parts that are working fine.Ran me through almost $1,200 worth of unnecessary repairs, just so I could keep stalling out until I took it to the Chevy dealer and they determined it was the ignition switch. Which ran like $140 at the dealer and the car never stalled out again.Sparks Parts Replacers. At least, this is what they were in 2003. Real old guy named Verne who probably isnt even there now, but watch out in case they try to tell you your car needs a bunch of things it really doesnt.In the end, I learned an important lesson. You have to take your car to a real mechanic. Not some crooked scumbags who will just keep taking your money.

Bi
Review №81

I am so thankful that God brought Sparks into life right when I needed them most! My van needed so many different repairs and Keith gave me a fair rate and incredible service! The biggest impact was from the fact that even though he was really busy, he took the time to check everything and make sure my car was in perfect condition before I took it back so I would be safe and save as much money as possible by getting it all done at once. He is honest and truly cares about his customers as people, not just money makers. He explains things when I dont understand how they work, instead of taking advantage of my mechanical ignorance like a lot of other places have done to me in the past. Keith is doing Gods work at Sparks and I recommend them to everyone!

Ni
Review №82

My car needed a lot of work, and I didnt have a lot of money to do all the work that was needed. Fortunately, Keith really worked with me to ensure that I paid a good price for what needed to get done and to make sure that my car was safe and drive-able. Would recommend.

To
Review №83

I will forever be grateful to Keith for all the hard work he puts into running his business. They have helped me so so much and I could never tell you all how much I appreciate it. They do EVERYTHING in their power to help people and work with them. This goes WAY beyond his business, I know him and his family do EVERYTHING they can to help any person they know who may be in need of something. Sparks will have me as a customer for a lifetime. Consider them for your car needs and you won’t be let down, promise.

Ma
Review №84

Sparks is the best!! Not only did my car receive the best repairs, but I also received prompt, honest, and thorough results! My car was towed in on Monday afternoon and I drove out of the lot the very next day with not only a new water pump, but additional repairs as well. My car felt brand new. Also, the staff made me feel at ease by giving me the reassurance of being ready at a moments notice next time an issue arises. The complimentary sodas in the lobby were an added bonus for my kiddos. 😉

Ci
Review №85

I called yesterday to see if I could get my car in since my brakes were feeling a little soft, my check engine light was on, and I needed an oil change. Keith got my car in this morning and took care of everything. In addition, he and his staff did an entire trip check since I will be traveling and took care of everything that needed to be done. I knew my car was in good hands and I feel safer driving it. Thanks for the great work!!

Br
Review №86

Great service

Al
Review №87

Awesome customer service! Very professional, clean, and they know how to get the job done.

Ab
Review №88

I came to Sparks for an oil change and the service was outstanding. The staff were all very friendly, and they even offer a student discount for BSU students! 5 stars all around.

Ch
Review №89

Had a really great experience. Despite that it took a while to get my car back from engine repairs, sparks decided to go above and beyond to make sure that it will last me for another long time hence took a little longer. But had such a great experience and the staff was very friendly and went way above and beyond my expectations.

Be
Review №90

I ended up coming here over other places after they were the only place that I called that were honest with me about the issue I had. Everywhere else was just trying to get me in and out, while Keith and the guys at Sparks were concerned with the quality of their work. They worked very hard to make sure my car came out with as few issues as possible, fixing multiple issues while only charging me for what I agreed to. Great ethics, good job.

Bi
Review №91

We needed extensive engine work done on our 04 Mustang. We brought it into Sparks and asked Keith for an estimate. He did a thorough evaluation of the issues and produced a detailed comprehensive estimate. His estimate contained a Peace of Mind Guarantee. Which basically says if other repairs are needed beyond what’s in the estimate he will do them at no extra change. A couple extra needed items on our repair did come up later. Sparks did cover them at no charge to us. Sparks offers a student discount and a shuttle service for students back to campus. He did a great job on our Mustang. We are very pleased.

ES
Review №92

They are the most honest and trustworthy mechanics that I have ever been to. My car had a problem with the brake lights, I was expecting a major problem and I had my car checked at Sparks. They looked at it the same day and replace the bulbs without charging anything for the service. I also used their free shuttle service to go to Ball State. I recommend them to anyone. If you live in the Muncie area Sparks will be your fairest price with the friendliest people you have ever met.

Ra
Review №93

Sparks is a great place to go! They take care of you and make sure you are getting the best service! I highly recommend bringing your car here where they care about you and want your car to be as good as new!

An
Review №94

I had a problem that I couldnt figure out, took my truck to various mechanics over several months and they all jumped to conclusions without really running tests. As a student I cant keep throwing money at my vehicle until something sticks! These guys made sure they found the exact issue (a dying PCM) and my truck now runs better than it ever has. I am so grateful for their diligence and expertise.

Fa
Review №95

Great business! Very friendly and excellent service. My cars AC wouldnt work and they did everything they could until they were able to fix the issue! Definitely recommend coming here!

Pa
Review №96

Keith and his guys have always treated me extraordinary well. Ive been bringing my vehicles here for things i cant do at home for several years now, and I wont hesitate to go back any time soon. They are prompt, honest, and have never overcharged me or tried to add more work than was needed. Highly recommended!

St
Review №97

Such nice staff. The owner is very professional and they got my tire repaired in no time. I will definitely be going back for anything else I need.

Tr
Review №98

As a ball state student, Sparks really helped me out a bunch! Will definitely continue to take my car here for maintenance and repairs

Ja
Review №99

Great business! My car has broken down several times within the last few months. Keith and the staff worked on my car until it drove like new! They are honest and very knowledgeable. This is the only place I trust to repair my car when it has any issues.

Ma
Review №100

Sparks fixed my car within the two days it was there. The customer service was great. They gave a me a detailed explanation of what was wrong with my car. They also gave me student discount. My car sounds better than when I bought it. I would highly recommend them.

Information
8 Photos
100 Comments
4.6 Rating
  • Address:4001 W Bethel Ave, Muncie, IN 47304, United States
  • Site:https://sparksauto.net/
  • Phone:+1 765-284-1149
Categories
  • Auto repair shop
  • Auto parts store
  • Brake shop
  • Car repair and maintenance
  • Oil change service
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–1PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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