I sought out Osborne Carpet because my husband and I had a good experience when we purchased carpet at a Flooring America in Iowa. The experience I had at this store was vastly different. I felt like I was inconveniencing the sales person and had to keep asking questions about the carpet because she was giving me no information. I asked about a specific type of padding and she brought me to the samples of padding and didnt know anything about them. I had to explain what rubber padding was and the benefits it can have. I had finally found a carpet I was interested in (mainly on my own) and after a long wait I was given the price of $22/yard for the carpet and $8/yard for the padding. You heard that right and this wasnt 100% wool carpet imported from England.....this was a good quality carpet but nowhere near a carpet that would warrant that type of price, and the price of the pad??? This whole experience is just really unbelievable to me. I am a very easy person to work with and have never written a negative review in my life. The next carpet store I went to got my business because they treated me well, gave me a decent price and appreciated me.