Very organized, good product displays, great selection and service.

Very nice store always clean with great prices.

Need to pay people a living wage. So sorry you cannot hire people at the wages that have become “normal” in America. No one can LIVE on that starting wage. So.. no one is applying for minimum wage jobs that deal with a bunch of the public that won’t get vaccinated..OR Wear Masks.. Good luck!

Love going in to see the deals. Picked up a couple white shirts for myself.

Great place, they always have a really good selection of clothes for kids and adults as well. One of the few stores left that carries a good selection of big and tall cloths for men.

Clean store, staff was polite. Pretty good selection, store may be under construction or being rearranged in mens section.

Glad Penneys is still around. Hoping the available selections get better.

Headed down the Sears path of decline. If something doesnt change this company wont b around much longer.

Came to do some morning shopping on a Wednesday at 10:30. Google says the store is open, employees stated they couldnt open until 11 due to Covid. So, people can shop at 11 but not 10:30 because of COVID. 11 am is late. Most people are dome with errands by then. So annoying.

Excellent, I bought my levis 514..

I heard a rumor that Penneys was closing but I was so happy to find them still at the mall. Worthington is the only brand that seems to fit me in the waist and hips. Jacket were 70.00 on sale for 39.99. Great deal.

Few people, nicely spaced and very nice and educated shoppers. A lot of sales too!

Dont expect to get out of this store quickly. We had a return, with one person in front of us; it took 1/2 an hour. Then, we shopped and tried to check out.....it was ridiculous! They only had ONE employee running a register for the whole freaking store.

Checkout area was not available! Walked around trying to find a place to make a purchase!

Wish they had smoemeans of handicap transportation

All of the dressing rooms except for one were closed. My mother is due for a double knee replacement and this made walking around to find an open dressing room a not so great experience nor should that ever be the customer experience. When we finally made it to the last dressing, it was roped off but there was a female employee cleaning it. My mom asked her where we could find a dressing room to use. The woman was very rude and seemed offended that we needed to use a dressing room. Also, because it was the only dressing room, men were in there as well and one tall enough to look into the room tried to come into our room. It was very uncomfortable to have a male be able to have a peep show because the store doesnt know have to keep a dressing room open. Not a safe environment and not a positive shopping experience.

Friendly staff, not the best prices on pictures.

Too many people not enough employees. it was very hard for me to stand in line today because i am about to have a baby in 2 weeks or less. and we needed a battery for my fiance watch there were employees standing around talking and not helping customers so we just had to leave. plus it is always hot in jc Pennys no matter which one we go to. i can adjust but my 16 month old can not

Always a great store to pick up great sections of outfits.

Not to crowded. Just the way I like it.

Very rude lady putting clothes away from dressing room. I bought several dresses. Maybe she was having a bad day. I wont be back for awhile. I did not leave a single item in dressing room.

Waste of time. Selection is not so good.

Great place to shop alot of sale loved it will be back

Lots of sales but nothing in my size or what I wanted.

It was a really good place to shop I got two new sweater there.

Usually have terrible luck finding my 9 year old daughter clothes here but this visit I found 2 great shirts on sale for my husband and an awesome house coat for my father fo 1/2 off. Line was minimal. Everyone wearing facemasks. Pleasant experience all together.

Me and my daughter looking for bubble Gum

Found what I was looking for. The cashier was very helpful. Thank you.

Selection is getting lighter each year.

Amazing Sales in every dept

They have a lot of things under one roof. Seems like they always have something on sale. Good place to shop.

Shopped here since a child. I found a great Shaquille ONeal dress shirt on sale here today with a a matching tie from the clearance rack!

The store no longer has the name brands I look for in a retail store. The shoe department is truly terrible now. The store is ill-arranged and looks junky. It is nearly impossible to find a sales associate for assistance.

Had to get my engagement ring repaired, due to Covid it was supposed to take up to 4 weeks, however it ended up being more like 7. I needed my ring bent back and a stone replaced. The shape of the ring after I picked it up from being repaired was perfect. But the stone wasn’t. It’s clearly a darker stone, and also smaller than the original and the sounding ones. Even if I had a free repair with no fees. I’m still not happy with the different appearance in the stones. Don’t recommend getting expensive diamond rings repaired.

This store needs to update their store hours on Sunday. Website shows 11am. Drove 25 miles to find out this store opens at 12pm. Several people were also waiting who also checked the website and thought the store opened at 11am on Sunday.

I love JCPenney. It was my grandmothers favorite department store and its also mine. Its my go-to store for fine jewelry, clothes, ect. Sales, sales and more sales is always great. lol

We always enjoy shopping at JC Penney. The staff is helpful and we usually find what we need. We also order online and pick up at the store. Well recommended.

Lots of sales....adding a few spring items a l ready which is great

I have grown to really like JCP these days. They really have expanded on what they do best. Jewelry, clothes (a great large mens selection now) and an excellent scent and beauty aids selection. My local store is friendly clean and always nice to visit.

Nice store. Descent prices. Needs faster lines at check out.

Clean nice place to shop

Cashier was only one in the check out area and she walked off to go look for a coupon for a lady wanting to do an exchange. Exchanges are supposed to be in back of store and the cashier should never walk away when there are 3 other people in line. Horrible customer service!

Its good I prefer the one in providence just because its bigger.

Generic and overpriced, really surprised its still open. Staff was nice tho

Clean. Friendly. Professional

Good for Fathers Day

I am a wheelchair user, and while staff was happy to help me open the doors to get out, there was no handicap door button on the inside, only on the middle lobby and outside. Pretty bad oversight but employee said they are looking into that.

Good clothes great prices. Very clean.

It was very cool nice place. Im visiting this City and I like it. Everything is very clean and nice thats we love in every place we visit becouse our job. Thanks to keep your niceCity very clean and safety

The sales person in the drapery dealt was very helpful.

Not a great selection or prices

Nice and clean ..the price is a bit high on some items

Great clearance prices this week!

Nice department store and clean. Employees do not approach you unless you tag them down. The online pick up area was hard to find. Not located in a good spot. Overall I would rerun to shop.

Employees arent friendly and prices are a bit high over 50 dollars for off brand shirt. But store was clean so gave it 2 stars.

I didnt really like jc Penney because they didnt have anything I was looking for it was mostly long sleeve and the shorts were super short

I was looking for a birthday gift for me. I really think i was profiled because the sale man act like why that one because that is want i want so i think im going back . i havent been in Penney for yrs

Ok

Easy online pick up. Staff is kind and helpful. Lines can be long on the weekends--it is like they are a bit understaffed. Still, like our JCP location.

Portrait Studio. Very nice sales person. During the weekdays is the best time set a photo shoot. Excellent photos. Very helpful! Able to create the enhancements that we wanted.

I ordered a mattress and paid to have old mattress picked up. When they arrived with the new mattress they informed me they could not pick up the old one because it had a stain on it (my daughter had spilled her drink on it)Now we are stuck with the old mattress because no one informed me until it was delivered that the old mattress would not be picked up.We have ordered mattresses from jcp before and never had this problem but will not be purchasing from them again.This should have communicated with us at the time of purchase or at least when they called to schedule delivery.

Ok place, picked up some jewelry for Christmas

I was able to go in and get what I needed (boys athletic shoes) straightaway. The Nike shoes were competitively priced with many of the styles being on sale. While there is no longer a sales representative assigned to the shoe department area, I was able to find a sales clerk quite quickly to answer questions.My visit today met my expectations.

Good clothes, catch a sale for great deals. Staff are helpful, but can be distracted and dont attend you unless asked. They have lots of sizes from XS to XXL and a plus size/petite section. Clothes for men, women, and children.

The best place to get clothes that fit well. Lots of slim fit options.

Dottie in the Salon was wonderful. Very friendly and outgoing. Highly recommend her

Lot of great sales going on this time of year. Every department is nice and neat. Everything is well keep.

Deals deals DEALS..... they have the BEST deals for summer clothes. The store was VERY clean and organized well. Besides the little bit of un folded clothes from the shoppers, it was such a great shopping experience. The staff is helpful and the fitting rooms were without leftover clothes and clean. I highly recommend

Nice workers. The womens department is way too big and spread out but thats all corporate. Overall, clean and everyone very friendly.

JcPenney portraits the photographer did great!!!

We found amazing deals and took advantage of the additional 60% off clearance formal wear right before the school military ball. We even went back and had the the Estee Lauder associate do my daughters makeup for the evening. It was done perfectly by an amazing woman that has been working for 13 years for the company. If you need any makeup they are definitely your company and shes definitely the one to help

Nice place 👌

Simply put, I have a better understanding of why so many people shop online since some employees seem to have forgotten what customer service is all about.

There were lots of bargains. I bought a track suit, pair of jeans and a sweater. I love shopping at JC Penney, theyre my one stop place to shop.

Clean store, helpful employees, check out line moved fast. Very satisfied.

Very nice store, and helpful people.

Great sales, friendly and helpful staff. Store was organized and well stocked. Jewlery department had a nice selection for a good value!

Good customer service, organized, clean and reasonable prices. I love me some JCP.

Love pennys. Has been my go to for cloths for years. While not as nice as it was 20 yrs ago still a good store

The store was nice. The employees were very friendly & helpful,it took about 25 minutes to check out. There werent enough people working to take care of the lines. I dont mind waiting a reasonable amount of time, but thats ridiculous.

This is actually a good JCPENNEYS and most of the employees are very helpful. I enjoy the big mens selection they have there!

Had to go to a funeral and I need a suit and tie and all Things to go along with So I ran into a good person and work there to help dress me for the occasion she went way beyond getting me all the things I needed is cheaply as I could

This store is usually clean. The workers are good and I always can find exactly what I am looking for.

Great shopping experience. Came from Wisconsin for wedding and came out with some fabulous buys! Great people and selections!!

Associates werent to friendly or welcoming only giving 2 stars because store was clean. Otherwise big fail.

Going to miss th his place...

I was in this store when a lady found a little boy that had run away from his grandmother. The lady approached the register to ask for an announcement. The cashier barely responded at all and then slowly called for management without telling them the circumstances. Management told them it would be a few minutes so the cashier point her toward mall security. By the time she made it there, I had already found the grandmother in the store and was now searching everywhere for the woman who had been pointed outside the store. JCPenny was ridiculously careless and unhelpful in what was an emergency for this family. I cannot believe that he didn’t have the capability to call over the intercom. I think the cashiers also need a lesson on how to respond to people in crisis. Unreal.

A store to love

Customer service is non existent, long story short, Im a lifetime customer averse several time employee of this company, and I have massive problems EVERY SINGLE TIME I come into this store. Awful that this is our only choice here.

Love the makeup in their Sephora shop

Great big and tall section. I buy all if my Nike shirts here. They also have a pretty decent kids section for my daughter.

We had several size and style requirements for our party. They had plenty of styles and good discounts on dress clothing and shoes. Nice and clean.

Normally I just come in rushing my time getting something at the last minute!! 🤔🤔 This time I taked my time walking in the store.. just get 3 or 4 things was with some extra discount... SURPRISE !! at the end I got double extra discount...the total was over $200 and I paid just $43 !! Everyone was nice, smiling, helpful...that day was a very busy day. 🤗🤗

Great. They where busy because of the holidays but very affordable clothes and fast service at checkout. They have a great new big and tall section for the men in your life who might need it.

I love Pennys!

Just what youve come to expect from one of the oldest big chain stores. I expect polite staff, good quality products, the ability to find a staff member but not be bugged by a can I help you find ...... every minute.

Sales associate was nice, those that attempted to help with the issue were rude. Would be helpful if there were actually more than a handful of buggies, customers were having a very difficult time trying to carry merchandise.

Love holiday shopping at JCP. Sorry to see so many of the stores closed.

Great store, nicely lit display areas and product placement. Pricing is mid range on most items. Appliances seemed a bit higher priced, but had unique selection I have not seen anywhere else.

Good I loved so very much ❤️