Great place - we got our eye exams done here and the doctor was very nice. Ashley was able to work us in right away after school and David A. made the process very fun for us. They have really pretty glasses and everyone was super nice in the store.You should come here for sure and bring your family, too! 🧜‍♀️🦄

Super great experience! Wanda was accommodating even though it was busy she was able to value my needs in a timely very professional manner.

The Dr was nice but overall the other employees were rude as hell. I asked before coming what my insurance covered and the out of pocket expense then they tried to charge me $100 after the specifically said my fee was only $10 with insurance. Highly disappointed in the service today. They even made me take the trial pair of contacts out when I did not even ask for a trial pair.

The exam didnt take long at all everyone was very friendly and knowledgeable. Karen was top notch on helping me pick out frames for both regular and sun glasses 🕶 👓 👌 😎 So if you need some glasses go see Karen at LensCrafters.

David Boyer was amazing! So sweet and even helped me pick out the best frames for me.

Great people, experts that answer questions. Very good people.

Everyone at the store was so friendly and helpful. Ask for David Boyer to help pick out frames. Hes amazing!

Everything was awesome! Bought some new RayBan smart glasses. How cool is that?

Great place to go for fast and reliable service! The employees are great at suggesting frame styles for each customer. They’re genuine and have amazing customer service. Buying glasses was a fast and easy experience. I definitely recommend this location. The customer service alone is enough to have me as a repeat customer.

Was not pleased with the service. My prescription was wrong, and the doctor acted like he was upset with me because he had to redo my prescription. When I was finished, I was told that I had to buy a warranty to get my glasses repaired. If Im not mistaken, a warranty is something you get in case something happens and its covered. But I did NOTHING to mess up the glasses. I told them when I tried on the glasses, that they were blurry. I will not buy a warranty because I have insurance that covered my glasses and it was your mistake. Im finding me a new doctor.

Each and every time Ive been there everyone has always gone above and beyond to meet my needs. Whether it be a simple adjustment or a repair to ordering new glasses they all make it pleasant. Jolene adjusted my glasses today and fit like brand new in seconds.

They ordered my sons glasses for me and were able to get him in for an eye exam when no one else could. Thank you

I had a great experience at this Lencrafters location. All employees were friendly, available, responsive, efficient, and well trained.I was able to get an eye exam, new prescription and frames within an hour. I highly recommend going to this location for prompt and effective vision care.

Very friendly staff, timely, knowledgeable and professional. I am pleased!

I was hesitant to go to another lens crafters but I was desperate to get my glasses replaced so here I was. I had the most amazing experience at this place. The energy in the store was great and the two ladies who helped me out made me a forever customer. Great communication and it was SO speedy I got my glasses back (lenses replaced on top of that) within the hour when I was told of the 24-48 hour turnaround. They went above and beyond for me so don’t doubt that you’ll get good service when you go here! Inexpensive too!

The staff was very helpful but my prescription was not what I needed to to do my every day activity! Might just be me but I never could use them for the work I do ! A bit to strong

Good service. Nice people

Very friendly team. The eye doctor is very attentive and informative. I was treated like family. The man that helped me order contacts was very helpful as well. Great experience overall.

Horrible experience. They will order you a product then inform you that a computer issue allowed the item to be ordered. Excuses will be made and customer service will just say sorry. Would not recommend to anyone seeking excellent eye care.

After breaking my frames (which were 2 1/2 yrs old) I called Lenscrafters about a replacement. They were able to pull up my records, see which frames I had and even had the same pair in stock. I went in on a Sunday afternoon and got the lenses swapped over and new frames fitted quickly. Thanks Lenscrafters

Very busy but helped me find my frames so i could come in and out next week after my exam and not have to wiat as long.i saw the review sign and was so pleased wih Jolene that decided to leave a review. She needs a raise.

Most helpful professional that Ive had the pleasure to meet and be fitted for. Her knowledge and ability to save me money is greatly appreciated!

Nice people. helped with broken glasses even though i didnt buy them there.

I told the staff in the Dr. area that they were the nicest most professional office Ive been to for eye care. The sales person who helped with the frames and lens selections was just as informative and professional. The store and exam areas were spotless. Overall a very good experience.

I had to go in last weekend for an exam and to get a new set of glasses. The young woman who helped me was phenomenal. She was very sweet, kind, and patient. She answered all of my questions and helped me so much. She also helped me take care of an on-going issue that previous people havent even tried to help with. If you need anything glasses, make sure you go see Jolene @ the Stones River mall location. She is the best!!

My appointment today was excellent! I saw Dr. Johnson who was very patient and answered all my question and concerns. It started out with the manager named Alex who was extremely friendly and made sure I was checked in, paperwork done and then I went into the doctors side. I couldn’t believe how smooth my morning was! Ending, I was then fitted for glasses and Karen was the nicest person! She even tightened up my existing glasses and sunglasses that DID NOT come from LensCrafters! 😮 I believe businesses should value customers and customers should value BUSINESSES!!! We made a great partnership today!!

I only wear cheap readers but i always buy my cleaner here. they clean my glasses for me. friendly people

I went into the store as right away I got the best service. They made sure I had the best fitting and looking glasses available!! Check out was very easy!! 10 out of 10 would recommend for your eye care services!!

Great Store Great Team Great Salesman

The staff here is great! They are all very knowledgeable and listened to my concerns that I had. I have been to many offices and I will always come back here! Ashley and Kaitlyn rock!

We absolutely loved our visit. We came to get glasses and Wanda was very helpful in assisting us. The staff made the whole process very easy.

Jolene was the associate who assisted me, and she was beyond terrific. As someone who also must provide good service to customers, I do not impress easily. But, Jolene went above and beyond, doing so while the company systems were completely non-functional. Because of Jolene, I could barely tell any such problems were happening.

The manager and staff were AMAZING! EVERYONE was very polite and helpful They answered all of my questions. I would definitely recommend this Lenscrafters!

This store and team are phenomenal and compassionate. They allowed us to fax a prescription to them and pay for a contact order over the phone with out entering the mall during these times of uncertainty. I greatly appreciate all of their efforts and will continue to purchase from this location.

Store was very busy. I broke my glasses and I needed a new pair. They were able to get me in for an exam same day and ordered my glasses. Wait time was a little long for someone with broken glasses, but overall the customer service was fantastic.

Great Customer Service! Very helpful while looking for frames and also while practicing to try on contacts.

It was a painless visit. I was out within 45 mins and that was eye exam and buying a pair of glasses

Had a great experience getting my sons glasses. Would recommend!

Love this place! The manager, Alex, and her staff if always super friendly! Will be back for sure!

This office is great! I am from out of town and I came in on Monday because I ripped a contact. Alex called my eye dr and had them fax the prescription over. She was able to get me a trial and it saved my trip because I didnt bring my glasses! I am forever a lenscrafters fan now.

I went to this store yesterday, Feb 24, for an annual eye exam. I received a wonderful exam but the optometrist told me I needed new glasses. I went out front and told Christine that I wanted to keep my frames so just price new lenses. She gave me a price of $738.35 just for the lenses. I came home and checked online and sent my glasses off to have new lenses installed for $283.00. LensCrafters is out to take advantage of customers based on my experience.

My first visit here, ended up purchasing 2 pairs of glasses. great deals and friendly staff and environment. will be back for my eye exam next year!

The assistant manager was incredibly nice and so very helpful. Unfortunately I forgot his name but he helped us out so much. My girlfriend broke both of her handles on her glasses and lost one. We came in to get the right handle possibly back on until we were able to get new glasses. Instead of just doing that, he offered to get her a whole new frame for free! I hope this doesn’t get him in trouble if he wasn’t suppose to but he went out of his way to make sure that my girlfriend was taken care of and left with more than we came in for. Whoever is in charge of this store NEEDS to recognize him for his kind gesture and let him know that he made my girlfriends day. She has been upset all week because I am leaving for basic training in a few days and she’s been in a constant smile all day today. Thank you kind sir for that small gesture. It went a long way.

Went in today for an exam and to get some new glasses. The exam process was great and each person I interacted with was amazing. Not at all the same experience with the sales team. I was looking at frames and had questions but everyone was helping others so I waited. I then noticed people finishing up and instantly helping other customers that came in not saying one word to me. One lady finally asked me if I was ready to purchase after I stood around her finishing up with someone else. I told her no and I had some questions. She did quickly answer my question and moved on to the other customer that had just walked in. When I was walking out she then asked if I had it hadn’t found anything but I was done at that point. I left and went to a competitor and was helped within minutes with someone who actually helped me.This was my first and last visit to LensCrafters.

The staff and Dr. Travis Johnson were very professional throughout our entire interactions. Dr. Travis Johnson is the most courteous, patient and professional eye doctor Ive been to in over 25 years - thank you! The prices on eyeglass frames is expensive, primarily because of branding, and not because theyre better than off-brand eyeglass frames. This is why I am giving a rating of 7 for overall value for money. Overall, Im very happy with the experience with this LensCrafters affiliated doctor and his staff.

The staff was wonderful and loved my experience . The Dr was very nice and explained everything he was doing and why . They all made me feel welcomed and treated me like family. If you need glasses i highly recommend Lens Crafters at the mall in the boro!

Excellent service and very accommodating!

Ordered my glasses on 3/26 and as of 4/30 they tell me they are stuck in the lab. They have no idea what is going on. Called the corporate office and they cant locate my order. Will never purchase from this company again.

Went in to see about scheduling an exam and Alex seemed very put off that I was taking up her time. She seemed more interested in trying to be in the back of the store or shuffling a bunch of papers around. I asked about my previous exam records and she said Unfortunately, Dr. Garrett no longer works here and he took his records and access from Lenscrafters. Turns out that he opened his OWN office not tied to Lenscrafters. Why make it sound like it was some kind of BAD situation, like he was fired? That seems shady. I ended up finding their office, Integrity Eye Care, just down the road and got in. THAT office is amazing. I never saw the doctors at Lenscrafters but Lenscrafters should really re think the policy of having Alex the Store Manager (how she introduced herself) in the front office, representing the store. Shes rude and short tempered and acts as though she has a million more things to do than to help customers. Go see Dr. Garrett at Integrity Eye Care. Way better service.

I bought my glasses there, a great friendly place to shop!

Went in for an annual contact exam. Everything went smoothly and quick! Dr.Johnson and his staff were very friendly and knowledgeable, made me feel comfortable and would recommend everyone to go get your glasses or contacts here.

Called to have my sons glasses fixed. A screw fell out. Was told it would take 24 hours. My Dad needed a screw for his glasses, stopped off at Walmart optical center (he had NOT bought his glasses there), within a few minutes, they replaced the screw, at no charge. My Dad tried to pay the Walmart center for the screw and they refused. THATS customer service. LensCrafters had horrible customer service when my son was picking out his frames. Good life lesson. Its the service when you need a repair in a timely fashion that counts. (As well as how you are treated when purchasing your glasses new.) NOT going back to Lenscrafters.

The staff needs to ensure if they tell you, that you have a certain protection on your Lens that you have that. I asked several times on my first prescription appt if I had blue Len protection and was told yes, just to find out on my second appt they didn’t have that protection nor was that available for my type Lens. I was very disappointed to hear that. I was under the understanding the feature was calculated in my cost. To clarify further my partner asked when he picked up his glasses if my lens had the computer protection and was also told yes. Thats a Negative mark towards the organization integrity. I will look at this as a communication issue. However, the overall customer experience is exceptional, the personal care is exceptional, and I highly recommend LensCrafters. You will love the Experience.

My Ray-Bans are from here. I love them!

I went today and had a great experience with me and my daughters exam. Now the sales side was a whole different experience. We had Karen and she needs training on how to speak to people. Constantly rude and disrespectful. And when checking out She added protection plan without asking me if I wanted it and didn’t explain any of the charges that she was ringing up. Not to mention she kept looking at her Apple Watch like I was wasting her time. I tried to keep my cool and ignore the disrespect( in front of my child) but a person can take so much. I told her to cancel the transaction and give me the prescriptions. She then started interrupting me because she was upset that I cancelled. I ended up going somewhere else for our glasses and paid way less. We will do our exams there but will never entertain the idea for glasses.

LensCrafters is my go to place for glasses because of their wide designer collection. Every time I visit this location, I always have a negative encounter with the older lady that works in the front. The young ladies are nice and helpful, but the older lady has a horrible attitude. She is negative about everything and acts like she doesn’t want to help. I asked her to see if she can fix a small screw on my glasses & she replied “I guess I can try but it probably won’t work because of how old the glasses are.” First of all, I got my glasses there a little over a year. She made it seem like my glasses were 5 years old! Coolsprings is where I’ll be going from now on.

Great selection on frames! My face is small and I always have trouble finding frames but there I had so many options! Friendly staff

This location has a wonderful staff, great service, and inviting environment to offer. I will definitely be back for my and my family’s eyewear needs.

The only concern I have is that when I brought my glasses in on Tuesday to have them there for installing the lens, I was promised that they would be ready the next morning after 10:00. I went back Wednesday morning and the lens had not been ground. The lady told me the person doing the grinding will be in at 2:00 and will work on them. She said they would be ready the next morning after 10:00. I dropped by and picked them up Thursday morning. They are fine. I am pleased with them.

Very friendly staff! Cute variety of frames. Prices are good. Would recommend!

I went to this location and they were very busy. They let me know that someone would be right with me and they showed me where to start looking. Even though my benefits were not eligible yet and I wanted to wait, they still took the time to help me after I told them this. I went to another place to shop around and they didn’t even give me the time of day since they knew I wasn’t purchasing then. LensCrafters even offered to clean my glasses even though I didn’t buy them there! I will be back next year when my benefits are ready!

Wallace gave such excellent customer service and I love my new glasses will be back to buy my next pair

The lady that waited on me after my eye exam, was the rudest person I have ever met. I have never written a negative review until now. NEVER. Her name was Karen. Terrible, rude, should not work in the public eye

The staff was excellent. They were so kind and they listened to my concerns. I have been to many places before and I will never shop anywhere else again.

The staff is so caring and professional. I love coming here.

Highly reccomend the Stones River Mall Murfreesboro Tn location.Convenient location, excellent Patient care and Service.From the time I scheduled the appointment to eye Exam and glasses pick up they showed me that they all really do care and I am extremely happy I chose Lenscrafters!

I would definitely recommend this eye care provider. The Dr. was great and very patient. Steven was excellent in helping with frames and completing the transaction of purchase. With the 40% discount it was cheaper to not use my insurance.

I bought my sons first pair of glasses at this store in 2015 and because the service was so great as well as the plan that covers broken glasses, that I went back and bought his second pair of glasses and a new pair for myself in the fall in 2016. The Optometrist being on location is a definite plus. I was treated well by all staff. They answered my questions, helped me make the final decision and did a great job of fitting my glasses as well as my sons glasses. I also decided to go with the progressive lenses. The man, who is the manager I think, helped me to understand how to use the lenses so well that they were a super easy transition for me. Apparently, the people posting reviews are posting when they are mad but for 2 years, I have had such a great experience that Lenscrafters is THE place for me to get new glasses. The best thing to do is to check it out for yourself and decide. Wishing you all a great day!

Had a great experience going through contact orders with Alex. She helped me as far as she could and turned me over to Tina to pick out frames. Both Alex and Tina were very professional and answered all my questions.

01/30/2018 went for eye exam. The staff is very kind and helpful! I felt very happy and cared for when I left their office. Good job!

I have used LensCrafters in Murfreesboro several times and have always found the staff to be very courteous and very helpful. In December I purchased four lenses (two indoor, two outdoor) for frames that I already own. One of these frames is several years old and LensCrafters had to order stock to fill the prescription. At no time did Wanda, the lady who helped me with my purchase, try to up sell by promoting new frames. Having recently had cataract surgery, I was eligible for some reimbursement from Medicare. Wanda contacted the ophthalmologists to get the necessary information and filed the claim on my behalf. Excellent sales service.

Best designer glasses frames/sunglasses selection in town. Excellent service as well. Tony is just a delight to talk to...

What an amazing experience. I wont shop for contacts or glasses anywhere else thanks to Alex and her amazing staff!

I will never shop anywhere else, the staff was great!

HORRIBLE customer service. Acts as if they have no time for you and are completely unwilling to help and if they do speak, its in a condescending tone. Absolutely wont be returning.

Unprofessional and rude reception staff. The tone of staff and unwillingness to assist me in finding an available appointment for rather urgent situation was unacceptable. When I asked to speak to a supervisor the staff member chuckled and hung up on me. Needless to say I took my business elsewhere and got same day appointment with pleasant staff in Cool Springs.

Wallace is amazing! The team is awesome!

Vision works is better. Lenscrafters got my glasses wrong. I only went to them because my company changed vision insurance and wont be going back.

Top quality customer service with a smile!

Just World Class Service and. Professionnelle

Exam was great. Getting my glasses is a whole Nother story. Taking over 2 1/2 weeks and I still do not have them. Will never use them again. Always shorthanded and have an excuse.

I went in today with an appointment. When taken back behind for the exam everything went well. When I approached the front to order my glasses and get fitted was when I saw the poor quality of service. Three people came to order glasses after me and were serviced before me. After wasting two hours sitting there awaiting service and multiple people going before me, I decided I had had enough. So I am here leaving this review.

Nice selection, high as hell though. Could have gotten cheaper at Walmart optical but when I did that very thing 2xs ago the Walmart ones seemed a little cheap feeling. So I like the quality of the lenses better.

The staff was friendly enough but they advertise walk in welcome i get there at 1:15 but she wanted me to come back at 2:50 and i have a 3 year old with me so im like no and go to leave then she sayes we can work on your paperwork and go from there so i fill out the tablet and my insurance doesnt provide a card and im on my boyfriends insurance and they have had 3 different people trying to sigh me in with only 1 other person in the waiting area that wasnt even being seen he was just waiting on a friend so this whole time ive been waiting they have not once asked for my boyfriends info which they would have to have to find me on the insurance then the woman tells me i cant find you your gonna have to call your insurance ...... Biggest waste of time ever!!!

Great service!

Wonderful staff and experience.

Friendly & helpful staff! They have a nice selection.

The doctor is absolutely wonderful!

This is the WORST LensCrafters I’ve ever been to. Every time I have called for any type of information or to schedule a consultation the same condescending young guy answers. He’s incredibly rude and just a plain jerk. If your knowledge of eyewear isn’t as extensive as his he will speak to you as if you are mentally impaired. His attitude alone has caused me to spend 200$ in eyewear at other stores. It really sucks because the lens crafters in Murfreesboro is just down the road for me. But that’s ok, I’ll gladly spend my money, time, and gas going to the cool springs location where people are actually semi-decent. Management needs a day of retraining in customer service for this Douchebag that seems to be upholding the snobby LensCrafters stereotype. Such a shame.

Worst office staff ever. Mean and nasty. Those are the only words to describe them.

I have been going to this location since I lived in Murfreesboro, for five years. I have never had an issue. And Tony the glasses repair man is a delight to tak to. He fixed my sunglasses I bought at Nordstrom for free. He is very genuine. And has great stories. Also the other girls I have seen working in there have been very nice too. I also see Dr. Garrrett, who is the optometrist there. He is very nice as well.

Worst customer service experience ever!!! Would not recommend this place to anyone. Don’t waste your time and shop elsewhere!!!!

Rude and condescending to me trying to say I was rude. I told the other person working there she needed more training. She came over saying I was rude and if I had not sit on my glasses they would not be crooked. To me that is grounds for termination.

Had a great experience, staff was more then helpful.

The employees are rude. I have been waiting on my contacts to come in since July. Its September and I still have not gotten my contacts.

So difficult to get through on the phone. Have been calling for an hour and no answer.

They are always understaffed. My family and I had to wait for at least 30 minutes for my son to be helped.

They were very friendly and made sure I had the right prescription and was set right in the frames. A little bit of a wait, but was worth it.

Terrible customer service. I called and was told that they would call back no specified time just Ill call you back. First of all if I didnt need glasses I wouldnt be a customer! Horrible first time experience I wont be returning!

Baaaaad and rude