Nice and they found the part for my motorhome! It wasnt there at the store, but the associate ordered it from another store and was there in a few hours. No complaints or issues. Reasonably priced as well!

I have come here for many years. Good store with very helpful employees. Sometimes they do not have my part in stock, but they always have it sent here for my pickup.

Awesome selection of quality lifetime warranties tools. Large assortment of car accessories and car parts that are quality material and often come with a lifetime warranty on the part as well. I just bought an alternator from napa that came with a lifetime warranty. Thats a great thing to have on any type of car part of car accessory as well as all their hand tools having a lifetime warranty as well. Their return policy for damaged lifetime warranty hand tools is so convenient and easy to use. You can exchange any hand tool from napa for a new replacement if the tool breaks or something at any time, at any store location, and without a receipt of the broken hand tool your exchanging either. It makes for an easy, hassle free exchange to get your self a new tool if you happen to break it while using it for any reason. It makes napa brand hand tools worth every penny when you consider the quality of the item and the relative costs compared to other similar type hand tools of the same quality level. Also napa has a firm and long standing history in the USA and in many states so you can count on them being around a long long time. No need to worry that if your tool ever breaks, will napa stores still be around to except your lifetime warranty on your hand tools purchased from them. Unlike Sears and their Craftsman hand tools

If I could give this place 0 stars I would. I have had many issues with napa but this is one of the most irritating. On Tuesday I ordered a part for my truck. I was informed that the right part would be at the West Jordan store the next day. I went in today because they didnt have it all week and what a shock, they still did not have it at their store because it was not shipped from the Murry store. So we drove down to this store (not my job and I am not the one getting paid for that) and got what I was told was the correct part. The workers their blamed it on low amount of staff at that location however even then they had 4 days to get it here. Upon putting the part in my truck we find it is the wrong part. We now need to go to an auto zone to get the right part. I will NOT be coming here again!

Was sent from one location to another told it had the oil I needed got there and they told me to go to another location ended up spending a lot of time and none had the oil total waste of time.Thanks for responding to my review so quickly I dont believe it was the employees fault they looked the oil up in system and found it at the other locations if they would have called first to verify it would have saved me the drives.

Good products but customer service doesnt exist here.

Please take Jim off the registers. First words out of his mouth was negative, like I was bothering him and every answer I gave him he would roll his eyes. Hopefully the part he gave me works because I rather not speak to such a toxic person.

I have researched particular part needed for my four-wheel drive Chevy, Ive looked at every catalog and every online reputable company I could come across. when I found the part I was looking for it was at Napa. Upon arriving at the store I was greeted by a friendly gentleman who asked if I needed any help locating what I came for. I explained to him my situation, he took me right to the counter and introduce me too one of there knowledgeable staff members.who Listen to me and took the time too research his data base with me. He answered all my questions, even even though we couldnt find a part he explain how the manufacturer had stopped making it. however he did come up with several Solutions as to where I could find it. my hats off to the Napa people theyre there to serve you and help you not just take your money. And the Quality of there Parts that they sale are the best in the business. there prices are very competitive and reasonable. I was impressed by the way all of the employees handled their customers. my hats off to Napa. Who goes out of their way satisfy our need keep to keep our vehicles running. Kudos to you and your employees

NAPA always has competitive prices and good sales. The Craftsman tool selection is very good.

Very helpful and knowledgeable about their parts. Like NAPA 👍

Always clean, nice place

Good pricing. Knowledgeable staff. Friendly. Clean. Excellent parts and products.

Where quality doesnt cost, it pays.

Always professional, knowledgeable & willing to do whatever they can to help.

Very nice and accommodating employees. Great customer service and very knowledgeable.

I had to bring an item back, it went great.

Very helpful and they had the parts I had been looking for all morning.

Had the worst customer service with Dave blad headed man with glasses. I had asked for help to look for a part, and his attitude and respect towards me as a customer was unprofessional and uncalled for. To the point were he was shouting i dont have to help you as he walked away. If this is the type of employees that represent this company NAPA its a shame. And a horrible look for upper management to have ethics that dont respect paying customers, so be aware here.

The service wasnt

Horrible service. Go to another store!!!!

Had a few questions and the person that attend me was great and very professionalHis name is Tom thanks man you are the BEST.

A cool place to be and experience and good knowledge of what tools to have and to use. Not only that the service is great, questions are answered with extra safety precautions and well done in a professional manner. Surely makes you come back. And they have new orders for your vehicles that other businesses dont have or might have never heard of the tool or product your looking for. Its located in a just right spot, not to busy not to less. It has a great big parking for customers to park. And I love the looking new, cleanliness of the atmosphere and environment, Good job!👍 Well knowledgeable workers that have good answers good advice and clearly making good sense. Yall made my life much easier and fixable I always learn something good from here, thank you.I appreciate that!! 😀

Such a wonderful experience! We got a beautiful Jeep in such good condition! Make sure to ask for Chris he is such a light hearted and funny guy but still super professional! The finance guy, Zied did us good and hooked it up as he said. It was so painless! Was so quick and not hours and hours of waiting and paperwork. I would seriously recommend this place to anyone! Thanks to National Auto Plaza for giving us such I good car and experience!

Great customer service

Good quality parts. I nor my in-laws dont even get auto parts anywhere else any more. Also the staff are great. And good prices on those parts.

Had the parts I needed

Expensive but good parts usually.

Good service and usually have the parts I need. The prices on some things can be a little high some times!

Theyre one of the few folks around that sell Gates serpentine belt.

If you cant get the right parts for your car here, you should probably just douse your vehicle in gasoline and light a match. Napa is the best. All the other parts stores are just wishing they could be like Napa, but they cant. Napa always has what I need and knowledgeable people to help me figure it out.

Great customer service.Gave me info on all the sales and saved me money.Staff is knowledgeable and very attentive.Highly recommend.

Fast service, got the exact part I needed. In and out in less than 5 minutes

WORST CUSTOMER SERVICE!!!! This is to you manager Ray, if thats your name. I was rudely spoken to by one person that worked there, the others didnt bother to ask me if I needed help, just looked at me and walked away. I stood there for ten minutes waiting for someone to help me. Mind you, there were five workers there that turned away and only one other customer! When I finally got help, an old man rudely said we cant help you, go somewhere else. I simply asked if he could check my oil to see how much I needed!!! If you cant do that for customers like every other place such as Auto Zone and Reillys, then its useless for people on the go! Get some decent workers for one, and learn how to run a considerate business!

I always use Napa for all my electrical automotive needs they have the best electrical automotive selection that youll ever find

These guys are awesome! Counter guy went way out of his way to find items that the internet said he didnt have but he was sure he did. Turns out he saved me a lot of driving to several stores because he found every part i needed!!!! Dedicated customer here....

Employees seem bother that i ask him question

Great selection of parts, fine support staff and depth of knowledge.

This particular NAPA is terrible. All the employees are dumber than rocks and the service is terrible. Every time Ive come to this store - I have been ignored or spoken down to as well as given the wrong part 9 times out of 10. I tried to use a gift card to buy wipers for my truck in a recent snow storm, not only did no one in the store know how to run a gift card, they told me the wrong part number for the wipers. Instead using the gift card, they just took the card and charged me the remainder. So the gift card is still active and I have a feeling one of them pocketed it.... then they wouldnt accept the wipers back to exchange or refund because of what they did. So I still dont have a decent set of wipers AND Im out a $20 gift card.THANKS NAPA!!! guess Ill stick to OReilly and Amazon.... at least the guys at OREILLY will try to help you and admit when theyre wrong.

Best Napa anywhere. Clerk was worried in the rain about getting my wipers installed on my new car and came out to make sure they were installed properly

Two thumbs up for great service

Was able to track down a part many other stores didnt have

Friendly and helpful. Helped me find the right part not the most expensive.

The customer service in the will call area here is really lacking. You are never acknowledge you when you walk in. A simple “we’ll be with you in just a moment” would be a great improvement.

Only store in the valley that gave me a few options for parts and gave me the best price

Helpful, hopefully the part holds up better than the part from the other stores

Brett at this location is AMAZING!!! Seriously the best so knowledgeable made sure I got the best deal defenitely recommend this NAPA!

I purchased a part from Napa online, had the part all set to pick up at the local store, and there werent any in utah. Unfortunately, the part I needed is a difficult to get and the store was unwilling to help address or credit my charge. I had to go online to dispute.Thanks Napa, I rarely go to your stores, and now I know why.

Way over priced

Great store great customer service, quality products but expensive

2003 Ford Taurus SE 3.0 Liter DOHC Duratec engine. They intentionally sell you a SFI 23097 fuel filter that come with the wrong retaining clips so you have to buy their clips which are almost 3 times the price of the fuel filter itself. This despite the sales rep telling you the clips are the right ones before leaving the store. You come home get your car on jack stands and remove your fuel filter only to find out the clips that came with their fuel filter are too long and too thick to install. Wont be back.

I will be hopefully be updating this review based on how things are handled once I head back to NAPA to inform them of the issue. With any luck it will be a 5-star for good customer service at least.I purchased a CV axle for my Acura TL on Oct 20. Ive replaced plenty of axles but when I went to install this one, it wouldnt link with the intermediate shaft. I spent 4 HOURS trying to get it to fit. Sometimes theyre a bit stubborn but this one was a real doozy. I used every trick in the book. From brute force with a hammer to jacking up the control arm to push it on via leverage. Nothing. The new axle was identical in connections, shape and size, or so I thought......After 4 hours, I thought to count the teeth on the inboard joint. The stock joint has 29 teeth. The one NAPA sold me has 27!!! No wonder it didnt fit! The teeth look exactly the same, which I took note of before installing, but I dont think even a seasoned mechanic would think to count each tiny individual tooth on an axle.Ive always tried to support local business instead of internet sites. Ive purchased brake pads, air filters, oil and a PCV from the NAPA down in American Fork since their stuff it typically good quality. But in this case I had no other option but to order an axle from RockAuto, since no other shop had an axle in the valley. I damaged my intermediate shaft at the cost of $120, disassembled (and pretty much destroyed) the new CV axle, and hacked up my existing (bad) one trying to Frankenstein the inboard joint with the new bearings from the new axle (which didnt work). Not to mention I lost $200-$300 in fares that night because I spent all evening trying to get an incompatible part to fit my car. So yeah, it was a nightmare. With any luck, NAPA will own up to this error. Well see.EDIT: So I returned the driveshaft to the store and they provided a full refund despite the damage to the part. Im still not thrilled about receiving the wrong part to begin with but I know that mistakes happen. Im glad they were willing to work with me despite the damage to the part.

I went to OReillys the day before because I was having battery problems and the guy there wasnt helpful. Rick greeted me with a smile and asked what I needed help with. I told him my battery problem and he immediately took action. His customer service was amazing. I will continue to come here and no other place.

For anyone that knows, Napa is the only place to buy car parts. It is for me anyway. Ive been working on my own vehicle sense I was a kid. Ive learned the hard way about buying parts from the other guys! This store has some very knowledgeable people working here. I recently did an oil change and believe it or not learned something from the gentelmen behind the counter. Thought I knew it all when it came to oil changes. Highly recommend this location! Thanks again guys!

I have no reason to not go to this store, friendly, knowledgeable employees that gave good advice and arent just in it to get you to spend your money. Personally I think its much better than the Auto Zone a few blocks down, cheaper prices too.

They have a great inventory of in stock parts. Also a great selection of loaner tools.

I bought tranny conditioner from Farrel. He was lovely. Great customer service

Really overpriced overrated too expensive I like to shop around thank you

Seldom times have I been in a store and been treated as a burden by offering them my money. I dont know what qualifies one to be employed at this location, but customer service is not a prerequisite. 2 stars because at least I, begrudgingly, was sold the part I was looking for.

Excellent place to buy parts. Bret knows his parts and is super friendly and helpful.

Stood behind some old guy at ONE cash register for 20 minutes trying to buy fix a flat for my delivery vehicle ..was in a huge hurry..no employees seemed eager to jump on till#2 to help the huge line of people behind me while old man was getting help figuring out how floor mats worked (Im not kidding)

Good for parts,and prices Murrays Manager is great love the lifetime items

My parts store of choice. Very seldom get stuck in a line waiting for service or to check out, and the parts are excellent quality. on the rare times when a part has failed they have always been replaced with no hassel.

Very helpful, and their ramps were $10 cheaper than the competition!

Napa is like the target of auto supply companys. Way better product & more knowledgeable staff.

When you want the right quality part with a staff that knows parts, this is the place!

Had exactly what I needed, with fast, friendly and educated service. Prices are average of the other parts stores around.

Pre-ordered some parts on their website, arrived at the store and pulled up the email with my order info and they couldn’t find the order. Not really a huge deal since they had the stuff I needed anyways but seemed like the order online and pick up in store didn’t work.

Good, friendly staff. Quick stop for basic needs for my car.

Premium parts. Great service and a way better clientele than AutoZone or OReilly.

Everythings pretty good here. They try hard to please

Worst experience....wont ever buy at this location....came in just to buy oil ....made me wait for 20 minutes than I approched to somenone and told me to wait!!! Honestly if someone comes to your bussiness try to help them it will only take 2 minutes to bring out....a 5 dollar item .......so sad

Love NapaGreat parts that you can trust

NAPA on State Street and 4100 South CANT be beat, outstanding servive and merchandise.IF you need an answer to almost ANY auto need ... just ask.

Friendly and helpful staff, had the tool I was looking for that seemed rare of other companies wouldnt have, ex. Sears, harbor freight.

These guys always take good care of you regardless if youre a professional mechanic or struggling with how to install wiper blades

Have always been impressed by Napa and the knowledge they have.

Always a great experience at this store.

Helpful employees, found everything easily

Good place fast service

Great service and prices

This is usually where I go get my auto parts quality

Very un educated staff

The man behind the counter was very polite, understanding and worked with on my problem. Thanks for the help !!!!

Can be nit more expensive but the best automotive parts chain around.

Not very good custo.er service

Awesome auto parts store😇

Great service

They didnt have the parts I needed because they were cng parts, but they sent me to the right people without hesitation.

Napa is the only place you can count on to have almost anything you might need plus theres usually someone who knows what and how the things they sell work and give you tips on how to use or install the stuff they sell.

If they dont have it you dont need it

Quick & reliable customer service.

I don’t go here a lot but when I do they have what I need and the people are great!

Very helpful

Great parts great prices

The people that work there are a joke no customer service

Great service.

I had a battery that needed to be replaced I run into the store 15 minutes before they close I felt like I was being pushed out the door right when I walked in the customer service probably the worst Ive ever seen yeah I understand its closing time and everybody wants to go home the stores open still theres one guy that need the battery replaced would u take care of that customer

Mike was great to work with.

Terrible service. Never coming back.

Suck expensive rip offs