Excellent customer service at this location. As an anecdote, I ordered a simple wooden plant stand for one of my plants for pickup. Upon arrival, I was greeted very promptly by a friendly associate holding the stand with some information, stating that they searched high and low for one without any damage but could not locate one, and because of this they would be providing me this product for free — mind you, this was very minor cosmetic damage, and absolutely nothing that sacrificed the integrity of the stand. The employee that day did something very simple for me unprompted that was very memorable, and I have a lot of respect for this location to be so proactive with potential issues no matter how small they may be.

Excellent variety of merchandise.

The worst customer service. Was in the parking lot trying to put a piece a wood in my car and was struggling a Home Depot Cart person came by 4 times and never asked if I needed help. Had to call my son from our home to help me. When I was inside looking at wood I walked by 5 employees chatting, they asked if I needed something and then pointed to where i could grab it myself. When I returned to get wood the older gentlemen with white crazy hair and mustache looked me and I said I’m back and he said your like a bad penny. Really !!! Then another employee Daniel helped me. He was very helpful. I drove out of my way to go to Home Depot. Which will never happen again. As I’m sitting here waiting for my son finally a different employee asked if I needed help.

This must be a BAD area, bad attitudes, bad vibes, inconsiderate employees ( slamming & pushing metal carts that triggered 110db alarm off my iwatch, nasty if looks can kill eye darts from employees, and I was well dressed. I’m gonna avoid this place at all cost.

Out of the item I wanted but Stevie T tried to help us. Catherine at cust service was really friendly. Lady in hardware Virgins was helpful too.

Over the last month we have had to test out a number of deck stain colors. The staff at the paint department was so helpful. Sometimes,, they were out of the small sample cans on the display, but the staff looked in the back for us in order to get what we needed. It would have been easy for them to tell us to visit the HD up or down the freeway ten minutes away, but they took the time to help us right then and there.

When shopping for home improvement or repair items, I always choose Home Depot! Its so convenient to look at the item online and verify that it is what I need and then it tells me which 8ft section or bay that I will find it at. No wondering around the store looking for an associate. No questioning if this would be a garden, hardware, plumbing or perhaps seasonal item.

Quick and easy to find what I needed. Only one cashier open so checking out was needlessly slow. Would have been 5 stats if not for checkout time.

Normally our trips to home Depot are rather pleasant, but recently my father who is Hispanic went into the cabinet making section and was trying to ask for help from a white gentleman who was working there. The first day he went in the man was extremely rude to him and told him he was too busy to even offer him help of any kind and told him come back tomorrow. The second day we go in Im with him I go off to grab my cleaning supplies while my dad goes to talk to the cabinet section and once again the employee was extremely rude to him and what bothered me the most is when I finally went up to see what was going on the way he was talking to my dad compared to the way he was talking to me screamed of discrimination and it was really terrible seeing someone being so blatantly disrespectful and rude to my father who is Hispanic and completely changed their tone and be respectful to me who has a lighter complexion. We have never experienced that type of behavior with anyone else there but sadly that one employee has made us rather drive to Lowes or the home Depot in Temecula.

Love this place always have great service and knowledgeable staff.

Wanted to purchase a new motor for a whole house fan.Went to service desk, they said they would send someone to assist. Went back twice before they arrivedThe fan had been purchased 10-15 years ago. It is still in stock. The staffer said it was not available atad44r store or online.Had to buy whole new unit at $ 250+. Thot it was steep. Got back to office, checked internet prices were comparable.Overall1. Plus price was ok, as amz and ebay were $25-60 for shipping.2. Minus wait for help3. Minus staffer knew little, but had a phone and knew how to use it.Result have new motor and unused whole house fan assembly

As a general rule I purchase most, if not all of my construction material from Home DepotFriendly people good service, could have a wider selection of tools and other material, but of course all things can be ordered on-lineThe only bad thing I can say is that they should keep gender identification to what it should be (man=male & woman=female)It is how GOD created male&female not any other way. If this offends you I am sorry, but I am offended, I will always respect and treat you with respect and I will always pray for you.That is what we are called to do.

Great place for tire services. Highly recommended.

Terrible customer service. I needed help with finding a certain light bulb. Found someone taking down ceiling fan and was told he could not help me but he would call someone, I waited for 10 minutes and no one showed up. Went to Lowes and got immediate help.

Pro extra app no longer works though you can try to load the app.Customer service thinks its fun to hang up when they cant think hard enough to solve their issues. HD worst custmer service !

The employees are particularly helpful at this location in my experience. They typically set aside imperfect pieces of lumber for 75%+ off - depending on your project, it can be a great find.

The other day I came in to buy a specific color in spray paint but my local Home Depot was completely sold out. A representative in the paint department as well as another customer service representative called multiple Home Depots to check their availability on this item. The only store that had the quantity I needed was in Beaumont, an hour away. Needing the paint that day for a job, I had no choice but to make the drive. I called that location to ask if they could put the items on hold or if I could pay for them over the phone and was told no, I would just have to come in and buy whatever was still available. I called my local Murrieta Home Depot back to check to see if they possibly would have a shipment coming in that night with that item. Taylor answered the phone, checked, and informed me they wouldnt have a shipment until the following Wednesday. I explained the whole situation to her and that I was having a hell of a time trying to find the paint locally. When I told her the Beaumont location would not hold the item for me she went out of her way by calling them and ensuring they placed the items on hold so I didnt waste my time driving an hour away to find out they only had a few. It seems like no matter what industry it is, customer service sucks now. No one is willing to work hard or go out of their way. Taylor was an exception to this. She listened carefully to my situation, sympathized with me, and went above and beyond to help me. Thank you Taylor for being so awesome!

The manager Kristie was great she really knows her stuff. 24 years

I went to buy some mulch that was on sale and when I went to look at it the nicest man came up to me and told me how to purchase and to just bring him the receipt and he will help from there. Hussain was so nice, he loaded everything and made sure it was all secure and asked if there was anything else he could do. I will continue to go to this home depot due to Hussains generosity and kindness. Thank you

We ordered a refrigerator for delivery and setup. Almost immediately the appliance started making an incessant beeping noise. We were patient on the 9 day delivery time. However, we expected that the brand new fridge would actually work properly. I asked my wife to call the store and request an exchange or timely service to remedy the issue. The associate did not make any effort to resolve the issue. When she contacted LG directly they responded that they could not send anyone until Monday. Meanwhile the $1800 paperweight sits in my kitchen. We had to unplug it to avoid the constant beeping. The doors appear to not be sealing properly, perhaps leading to the beeping. The lack of any urgency of the merchant to provide even minimal customer service is unacceptable.

The workers helped me load my whole fence love it

I had a great experience at this Home depot. A gentleman by the name of gee helped me out. He was very knowledgeable in his products and made perfect recommendations. Would definitely come again. And ease promote Gee. He .ade a very professional impression on the behalf of your company. Very impressed

Usually I am in and out of this place very quick and dont need to talk too many associates. This week I went in very close to closing time looking for a specific combo deal they were having a sale on. I very quickly located the batteries that were part of the deal but could not find the additional tool. I figured the trip was over with it being that close to closing time on a Sunday night. I figured they would say oh well try again another day. But not the associate who helped me. His name was Zachary. He went above and beyond to locate the tool I was looking for as well as guide me to Stevie T who was also very helpful with some other questions I had. I appreciate both those guys hard work. Thank you Zachary and Stevie.

Love this Home Depot great staff friendly, helpful and knowledgeable of the store and beautiful garden and nursery❤️

I only gave four stars because I had to keep returning products that were missing parts or broken other than that the store was very helpful employees are great they are helpful they actually put my whole order together for me great store I just dont understand all the missing parts and broken things I purchased and had to bring back other than that good location good store good people

DESERVE -5 STARVery poor customer service, Avoid this LOCATION!!I am a Home Depot customer for long time, but today, I got very poor service at this location (return and exchange department). I usually go to local Home Depot at Perris (CA) many times a week and never experienced anything bad.I might change my habit and not going any more to Home Depot and check other store (Lows, Harbor Freight or other online store).

Super helpful store staff. Helped me figure out and find my construction needs

Saturday night ..chill vibe, no wait in line maybe not the friendliest cashier but the floor ppl are helpful.

The service was ok. The guy tried the best he could but just didnt have the training no clue where stuff was. This isnt my normal location and I could tell. Not well organized and didnt carry half the stuff I was looking for. I expect more from HD thought I was at Lowes 🤨

Home Depot the fix it and build it yourself type of place. Diff people diff shifts different experiences

Great customer service as always. Had my concrete anchors in stock when Lowes didnt

Love this Home Depot! They really helped me out when they didn’t need to. I ordered a product over the phone through corporate & my only option was ship to store. This item is over 300lbs so I was stressing about how I would get this item off my truck. Then I got an email about it being damaged & it said to come check out the damages. See if I wanted it or not. I would either get full refund or get it discounted. I went & saw the damages. It was just the box that was damaged with a small opening at the bottom of the safe that had drag marks from being loaded. Not a big deal in my book. So after accepting the item I told them my concern about unloading it & asked if there was any way I can get it delivered to my house. There were 4 people working on switching things around to make it work. They got it. It gets delivered tomorrow & I’m beyond thankful & stress free. Thank you An, Kristi, & everyone else that helped make that possible for me.

Went for a few things and with good customer service git what I wanted

Looked for plants, but most looked almost dead to me. Disappointed

Thank you Roman, very helpful and thoughtful. Chloe and StevieT also very helpful and great customer service too.

We got our tree there, staff was friendly but they don’t drill holes in the bottom of the trees for you. Slim selection this year for trees. Good deals tho! We paid $50 for a 6-7 ft Douglas fur, reasonable price. You can also find holiday decor. It’s a bit more expensive then wal mart, but it nice getting new additions for your holiday experience.

Called for flooring and they were gone for the night but, a great customer service person named Jessica took the time to go back and look for a type of flooring we ran out of on our project to go the extra mile to help me. That is the great service every company needs. Thank you Jessica!

Great store. Helpful crew.

Its just like any other home depot. Clean, everything is in stock pretty well, customer service is good and the lines at checkout go pretty fast. Only con is the parking lot seems to always be pretty full.

The employees were really helpful in and out a jiffy.

Cant go wrong @ the depot

Wear your masks. Everyone is doing that here. Employees are very helpful and friendly. Downside, the things that I needed to see were very picked over, so I had to pick something I wasnt crazy with. I couldnt wait, so that kinda sucked. Lots of fun Halloween stuff out. Some Christmas stuff too.

Excellent help in the electrical section. Hit and miss on items needed.

Special promotion for Milwaukee Fuel Home depot from web, very good I like it.

Electrical department is always out of stock on basic items. Dont waste your time coming here, go somewhere else.

Someone needed to water the plants looked terrible. The hydrangeas were wilted.

Nice StoreNice and plentyOf employees...

Good prices and service

I love how many carts are their and also customer service and the associates are very nice.

Great place to get what you need

Went to buy new washer and dryer. Very helpful staff made sure we got any discount we could. Walked us through delivery and installation. I was surprised they offer free delivery on anything over $400 I thought only Lowes did free delivery. The installation is $110 but that included dryer vent, washer hoses, gas line and attaching the pedestals for the front loaders.

This is an okay place to shop as long as you dont require any human interaction. Anytime I ask someone a question they are 100% NO help. I came in here to buy a fence one day but some of the parts were online... This was a $2,000 purchase and they would not help me. They told me that I had to order everything online... of course I cant get my military discount that way so I walked out and went to Lowes.Another time I came in and asked for help building PVC and wiring kits for outdoor electric. I went three times to ask assistance since no one answered the overhead calls. They dialed a number in store and a guy answered who was 10 ft away talking to two other people. After making me stand and wait for 10 minutes while he chatted it up the guy working there told me that he didnt know where anything electric was. Well why are you the one with the phone for that department?I happened to get assistance from some random customer... But then had an emergency period my wife could not pick up my daughter from cheer practice so I had to rush out. I pushed my cart full of $400 worth of electrical to customer service. I asked if they could watch it for 30 minutes and they actually told me no! She said that I could ask the cashiers in the checkout area... I went there and they told me no as well! After a few eye rolls, I yelled at all the people working over there and left the cart and walked out. Lowes it is again.Ive got more stories like this. I dont know if this is just the region I happen to move in or if this is a store culture thing - but people here are rude and are not concerned with making the store any money.

Prices go up. Customers service down.

Great store with tons of options and great staff, Ronaldo in the paint dept was super helpful. One complaint, they need to enforce the use of mask. I saw at least two people without it shopping in crowded aisles.

The didnt have the size hose I was looking for, but everyone was extremely helpful trying to find what I needed. They also make spare keys here as well in case anyone was wondering. Standard key with no designs cost $2.19.

We ordered a sliding glass door in July they were to Install August 8th. . Unfortunately we are still waiting they said the door had been damaged. I. Have Went into the store 3 times and each time it is a 45 minute to over an hour to just talk to the associate. They seem to only have 1 person in that area. We have tried to contact them to get a firm appointment and still today do not know when.UPDATEWe have Finally had a new sliding door put in & we are so happy to finally have a nice door.

Love this HOME DEPOT!The staff here is very helpful and knowledgeable!

On January 11, 2021, I placed an order to purchase and install a hot water heater with the Home Depot. They sent ARS, Rescue Rooter, RighTime, whatever name they decide to call themselves, to install it. The price of the water heater was $800, install was $1500. Way too much for a 3hr job. They told me they would be at my house at 8:00am, but didn’t show up until 1:30pm. They were finished at 4:30pm. Two days later I noticed a water leak in my house and called a reputable plumber. When he arrived I told him that I had a water leak and the water heater was just replaced. He informed me that I needed to call Home Depot because it was installed incorrectly; using galvanized steel pipes between the water heater and expansion tank causes corrosion and shortens the life of the water heater. I then made a complaint to Home Depot and they said I needed to contact the install company, ARS.During a phone conversation with the ARS General Manager. I told them that I wanted a refund or they could come back and remove the water heater. They said that they dont do removals or refunds and that I would have to contact Home Depot. They did say that they would come out and fix their mistakes on the incorrect install and that the galvanized steel pipes should not have been used. He admitted that this was wrong and should not have been done. He also informed me that the installer failed to mount the expansion tank to the wall, which is required according to California Builders code. ARS sent out a different installer, who was 30 minutes late and took 1.5 hrs to fix the mistake.Home Depot says the install is backed by their customer satisfaction guarantee.Remember both your unit and the installed labor are backed by our satisfaction guarantee. If you have any issues within the first year.If The Home Depot had higher standards, they would not be doing business with ARS/Rescue Rooter/RighTime. This company has a lot of poor reviews and should not be affiliated with The Home Depot. Make things better, put your customers first, stop affiliating with poor performing companies like ARS/Rescue Rooter/RighTime.

Customer service was at an all time high. Always able to find what Im looking for and was able to make a quick purchase even with the large consumer supply and demand that Home Depot has always had. From Home Base to Home Depot I have always enjoyed a trip to this store. Keep up the great work.

You need to build a store by the French Valley Airport. Im tired of driving across Murrieta Hot Springs road. The end!

A number of male employees have bad attitudes. In and out for peace of mind.

They dont carry most of the things I found on their website. They just have the basics, and lots of poor quality items. Tons of unsustainable and even toxic products as well. The only exception is in their glass tiles and stone counter tops... There are some nice selections there. And their staff is nice and pretty helpful, too.

Love home depot you find everything and God prices my husband enjoy it for us a field trip

Very clean and customer service at this home depot

Found everything needed very quickly and always friendly staff!

They are so very helpful! Thank you

You need to put more employees on the isle and that have knowledge of what customers need.

They have everything I needed and have been looking for at other home depots.And even though the store was packed, the lines went quick. I probably waited about 4-5 minutes

Hated it had done my shopping in the store except last item. A piece of glass cut to size. They dont do it left a cart with about 600.00 to be purchased and walked out not buying anything.. from now on I will drive the extra miles to go to lowes.

My experience at this store was a pleasant one compared to other local home depots. I recently picked up a curbside order, and the whole operation went smoothly and quick. Candice was especially professional, prompt, and curtious. I will definitely make this store my go to for all future purchases.

Had the one part i needed that 3 other hardware stores didnt.

Entrance door at night was confusing..Its way over to the right of the front and is dark.. should have better lighting..I went thru the exit door and I asked an employee where was their entrance door she said way over to the right of the front..

I like home depot, they have so much stuff for you to mess up your project that you have to go back at least three times. The employees though are awesome.No seriously they have a very good assortment of items. kinda like target, go in for one thing and leave two hours later, and at least 100 bucks lighter.All in good fun, they are cheaper than the blue store.

Home Depot’s the best, they have everything you need for construction

Great customer service. Always helpful and polite. They always have what I need in store. If they dont it is usually a good price online.

Great helpful service

Found all that I was looking for. Reasonably priced. In and out quickly. Clean store.

They have basically all your home improvement needs

I mostly use the rental department. Jay, Carol and the new guy Mike are always awesome. Great customer service and very knowledgeable

Friendly employees that seem to be knowledgeable about their department, as well as other departments.

All what we want for renewing parts are available

12/1/2020 Id spot 4 customers not wearing mask. Looks like nobody care about pandemic times. Is people dying because of this and workers and manager of this location doesnt care. Big shame.

My favorite shopping place. I just wish they have groceries.

Lacking customer service on the floor. Shelves are bare, funny if you shop on line at home depot you can get your stuff faster than going to the store.

Many employees not wearing masks, some not wearing them properly. As I walked out of the store, the night shift people started to come in and none of them wearing mask AT ALL. This will be the next Coronavirus superspreader location. Corporate, enforce the rules!

The employees of this store has no training whatsoever in dealing with disables despite what been said. This is my second time that I seek assistance from any employee to pull large item for me. I spent over 50min looking for items I needed for my son to do some work at my property and over 42 min waiting for someone to pull the item for me. I was on the wheelchair and called one that told me I’ll send someone and that kept repeating 6 times with 6 deferent employees. Finally I asked for a manager and someone came claimed to be one and assigned one to do that. That person states that he will go and pull a larger cart and he went and never came back.Finally I headed to the front leaving my cart and exciting the store and finding that person loading a car for another person. Please educate your employees to deal with peoples like us.

The front end is a complete carnie convention. If you go into the Perris store or the Temecula store you will see that they have a cashier who is directing traffic. Not at this store. I have seen customers cussing other customers out, people arguing, people throwing their hands up, its a s-show. Im in here 5 to 6 days a week and it is always an adventure. Poorly ran.

Sorry, thats not my department... Sick to death of hearing those words every time I ask for an item location at home Depot. If my project requires a tool rental, Ill usually pick up whatever other items I need to save time. Redwood lumber was cheap and plentiful.

I am very disappointed in the rent center/ repair center. We took in our lawnmower that we purchased in May and the Girl whom was working tried to say that we had been putting dirty gas in it and the warranty didnt cover that. I looked into the gas compartment and it was clear! She tried to say the carburetor was dirty and it would cost 77$ to repair it. So the carburetor is bad but warranty doesnt cover. I found it very hard to understand her logic on it. Very disappointed in the customer service 😒

STEVE in the electicial department my electicial license is older than you lol really helped me wire a kitchen while knowing zero about electicial....

Great employees, not too busy, store well organized

I am a DIY (Do-It-Yourselfer) and I love shopping at Home Depot I can find most everything I need but when I cant theres usually someone to ask near by that is knowledgable. The service is exceptional.

Always fast and easy, we picked up a few Halloween decorations and a shop vac .

Staff able to save me time and energy very patient with irritable loud customers who refuse to wait in line felt they handled it very well

Its does the job ok,i think Lowes has more but more isnt always better. Three place is clean as a home The staff lora that helped me out went out of her way and above beyond to help me. A different staff was somewhat helpful. Mixed bag.

Exceptional service from Dalisa! She was quick and efficient with my order.

Easy to find products now with website to store.

Came here to get some lumber and Daniel went above and beyond in helping me. Daniel helped pick out the wood I should use for my project, and knocked out my cuts for me. I was in and out of there, he was quick, accurate and knowledgeable.

Quick in and out service.

Check out system is terrible. Confusion with the customers every time I go