AT&T is available in Nac and much better. They sent a tech the day after we called to sign up. Avoid this company. I read the reviews but I thought they were the only game in town, so I gave them a shot. They sent two techs over an almost two week period and couldnt get it to work in the first place. I took this as a bad sign and cancelled my subscription. AT&T made it work in less than 24 hours.

They are the only high-speed internet provider in this area. Speeds are okay but there are routine outages and their customer service is probably the worst I have ever experienced.Even logging on to the sudden link website to access your account information is a pain because the site is so slow. Its ironic.

AT&T internet is available in Nacogdaches TX. Very limited options for the internet around here. I had a horrible experience with Suddenlink like many reviews here. I would like to share my experience for people who think Suddenlink is the only option. Check your availability (address) in AT&T website or call the customer service! Suddenlink is not the only option.Yes, Suddenlink seems cheaper than AT&T but do not be allured by that. Save your energy and money from Suddenlink. AT&T is a little more expensive but it totally worth it. Self installation kit comes super fast. It is very easy to install it. If you have a trouble installing by yourself, call the customer service! they connect you to technical department. If they cannot help you on the phone, a reliable technician can come next day. I was shocked that they could be able to send a technician that fast whereas I waited for a long time for Suddenlink. Also, AT&T technician is super professional whereas Suddenlink technicians could not do anything fixed. AT&T came with a van and every equipment including a ladder and everything he needed. AT&T know what they are doing. I was super impressed by AT&T.In contrast, I did not get any service from Suddenlink for whole month yet still got charged. I requested refund for the service that we could not obtain but I did not get money back even months later.AT&T delivers the service fast professionally and makes it sure before you get any bill.Just visit AT&T website order online or on the phone!!! I have been using AT&T internet, speed and everything else is fantastic!

Do not trust this company. If they say your address is available for their service, it is not true. Two guys came to install the internet. None of them could be able to make it happen. It was beyond their control. I waited for 2 weeks for this resolved. Finally, I had enough and cancelled the service and asked for refund. They did not give me refund as they said they would. It has been a month. I called them today. They tried to lie me again that we have a pending fee or that was installation fee. The internet was never installed even with two technicians and we paid before the service begins.After talking to them for 50 minutes, I could be able to hear that refund just processed today not 2 weeks ago. What a nonsense! They did not provide any service but only issues yet still holding my money. Im going to call them everyday till I get my refund. Stay away from this company. If you like a drama in your life, you try this company! What they are good at is make you wait and keep lying. But if you want to have a satisfying service, I sure you there are much better services out there.I found other internet company after this fiesco. AT&T is available in many areas. They do good service. A little more expensive than Suddenlink but they garantee professional and reliable service. Self installation is super easy and their customer service is fantastic.

The “support” is entirely automated or copy/pasted. I’m embarrassed for them. Let me go ahead and save you the trouble: “unplug your modem, plug it back in. Any change? A technician will have to be called out, which will probably cost you, unless you pay additional money for another service. Anyway, see you in a few weeks maybe!”

Ive called many times to try and correct the issue of VERY slow speeds. Only 1/10th of the speed Im paying for. I call and they tell me the same thing to do every time. Unplug plug back in, restart you device, they send a signal ect, ect. Then want to send a tech out which they want to charge you even more money for. The internet will just cut out at random times during the day. Sometimes multiple time throughout the day. I work from home and need a good fast reliable steady connection. With Suddenlink being my only option I have no other choice but to use them. Their speeds are so slow at times it wont even play a song without buffering. Their service will just cut out at random times sometimes it comes right back on others it may take a bit. Ive complained about this and have had nothing done. I pay an extremely high amount for the service Im provided and its nothing compared to what is promised. The WiFi sometimes wont work in literally the next room.

Poor service. Long wait times for customer service. Had contractors come to fix the issues 3 times, and nothing was fixed. Bought a aftermarket modem and it fixed some of the issues. Pay for 1 gig internet and never get over 400 Mbps. Only internet provider in my area, so only other choice is to not have internet. The bill has increased 27% in one year. If you have a choice choose something else.

Alright, if you didnt wanna give me internet just tell me. I wasted two weeks waiting for my Wi-Fi to be setup in my RV At first they kept pushing back the installation dates. Then they claim emailed me but theres no email. So I guess to be petty the guy finally comes on a Saturday. I was out of town so my dad fills in while Im gone. Come in the next door to find out its not working so I called the tech and he tells hell come the next day. Next day comes around and now his saying he wont be here until the end of week.

From the 3rd party person who came to install the modem to the person at the store ..everyone is very rude, not professional at all. They constantly have an attitude and have said on multiple occasions it isnt their job to do a certain task. It is your job, and your service isnt good...

Better off buying a good antenna,bunch of ripoffs at suddenstink,

You have A 1/750,000 chance of getting a representative who knows what theyre talking about over the phone. In person, it was okay, Id give them 3 stars. My issue is being transferred when they dont feel like dealing with you anymore or referring you somewhere else just to be told, this department doesnt handle that, I can transfer you! If you have an issue, its more likely for you to figure it out yourself before anything gets sorted. My last on the phone experience, I won the lottery because my issues were sorted. Expect competency less than 1% of the time. Im not out to get these guys, but customer service has taken a sharp decline.

Great to see Capitalism is working as intended.

I’ve encountered the worst customer service and the technicians they have sent to install internet don’t know there A*** from a hole in the ground!Ive been waiting to have internet installed for 2 weeks now and nobody can do their job!Wow!Cant believe this company is even in business.Terrible experience.

They have so many departments that wont connect to the person you need. So you get stuck in a cycle that slowly get you more angry through out the phone calls.

They have always helped me.. Very nice.. Service drivers can be late sometimes, but its okay..

WORST SERVICE EVER!!!!! I would give them 0 stars if I could. Been calling for 5 months trying to get my bill back to the original amount I have been paying for over a year. Each month they either up charge me over 30$ or under charge me 10$. I call each month trying to get it sorted out and each person tells me that next month would go back to normal and it does not. I call to tell them to cancel my service and they put me on a 30 plus minute hold each time and then hang up the phone. DO NOT WASTE MONEY OR TIME HERE

Wish I could give less. I requested a refund of my money on 11/20/2020. No money back. On 12/15/2020, another refund request was made in their system. No money back. It is now 12/29/2020 and I am having to make another request for my money back and am told that I cant speak with anyone higher up. Also told that I must wait another 5 business days. After having 3 reps argue with me and fail to do as asked, they still will not allow me to speak with a supervisor. They stated I did not have a valid reason to speak with them. They are quick to take your money, but wont give you your money back when a service was not provided. They stated that because Im not a customer according to the rep, I have no reason to speak with a supervisor.

Service is good when its working as should..but hey its Suddenlink so we no it never works as should..1gig gets 150meg download speed...better alternative???

Expensive for no reason. Wifi would go out for long periods of time every other day.

Suddenlink internet, in town, has been VERY unreliable for the past year despite weather related outages. I cannot reach a customer service person by phone easily. Last time I called, I hung up after 30 minutes on hold. My bill has increased by $50 in past year with even worse service now....my internet out yet again with NO explanation today(NOT weather related!) Time to look elsewhere for better internet, cable & phone service, no doubt!! :(

The employees are nice, and try to help, but I kept getting referred to the 800 number. Which resulted in a 30 minute minimum hold time, IF you chose the right options and could get past the robot without it hanging up on you.

The employees were very nice and friendly

Its been constantly trouble with suddenlink. After a really bad snow storm with no lights or water for a week and a half my bill all of a sudden jumps to $200 plus for a data overage. How when Im on the 100 unlimited? That os ridiculous

Have been without internet and cable phone for 2 weeks. Told them the cables were lying on the side of the road following the winter storm. Took them 2 weeks to get a technician out that couldnt do anything. Have to wait another 2 days and hopefully this will get resolved.Update. Day 19 and still no internet. Suddenlink is giving me the run around. Wish there was another cable company i could switch to. Can I do a negative star rating please?

The only problem I had the last time I went to Suddenlink was I had to wait until the woman got off the phone which lasted approximately 10 to 15 minutes. Other than that all went well.

The service is extremely overpriced considering it rarely actually works

I will keep it simple no need to say anything more. This cable company is the WORST cable television service in the United States.

Worse service ever and I haven’t even gotten my WiFi installed. Spoke with 6 representatives. No one ever has the notes of what was stated on the call. Appointments have been cancelled daily. No updates. I only want my money back. If I could find a manager on LinkedIn or Facebook I would definitely let them know.

This is the worst experience Ive ever had with a cable provider. Had to call 3 times just to get cable and internet installed. Kept sending different people and charging us each time even though they were the reason they had to keep coming out. one guy lied and said the tap was bad because he was lazy and didnt want to do a drop line. Next guy said the line was fine did a drop line but couldnt install so we had to wait again for a ticket to be put in and i have to start my job online so this was extremely frustrating. 3 people later, a new to the company installer shows up, got cable installed. I go to bed and wake up to the service not working. Had to spend an hour on the phone while i should be working was hung up on. Had to call again. Talked to about 4 different people on the phone just to learn that the new guy didnt do something to the box and they have to put in another ticket to get someone to fix that mistake. Also told me i would be charged 60 bucks for thier mistake. Been paying for cable a week and i only watched it about an hour. Internet is very slow we pay for the best internet but afyer calling to inquire why it was slow the rep told us we will not get the high speed inyernet even though we pay 150 bucks for our service because there are 2 options the slow internet and the high speed internet and when the installer connects to one for the first time if it connects to the slower internet it will always automatically connect to the slower one everytime so we are basically giving our money to this business. How is this legal?? This company has no competition in the Nac area and are able to deliver whatever service they want and they choose to deliver the worst possible. I am obviously not the only one who thinks this and something has to be done to protect us as consumers. I cannot believe or understand why this is the only cable provider in this area. I would switch but being that my job requires internet, I cant. This monopoly has to be stopped. We need a comcast or something out here.Reply to Scott.. It would be MUCH MORE helpful if you guys resolve the issue WHEN I CALL the 800 number since you dont have a local office number. Doing business on Facebook is a joke. This should have been taken care of one of the many times ive called not go to facebook so we can say sorry again. This is horrible you should have just not replied Scott. What Id really like is to have someone out here today to fix the cable im paying for but cant watch.

It takes entirely way to long to get ahold of anyone. When you do they barely speak English. They told me they schedule my appointment after 3 different phone calls which apparently wasnt true. They were also incredibly unprofessional and incompetent

After I returned the router to stop service because I move out that city, they stopped service after a month from my request to take money.

Honestly one of the worst services, been a whole month without internet service, I keep calling and they tell me the same thing over and over again. They sent me like 3 different guys to check our modem and router and they tell us nothing is wrong then leave and then we’re still stuck without any internet connection, they’re still charging us for a service they never gave us, plus a fee for sending a service guy to check our internet. Honestly don’t waste your time and money with them, at and t has an overall better service and it actually works. Not paying the 80 bill + the 60 for sending the service guy c:

You will be subject to price hikes and will end up paying more for medium tier internet than Fiber Optic internet. The way their billing works should be illegal.

The service people are pathetic. Been trying DESPERATELY to get my service issue resolved and still no luck. I’ve spent over 3 hours (total) trying to get help since last night. What a stinkin’ joke the phone associates are!!!!

I have been on the phone literally 5 hours today with suddenlink. We scheduled for them to set up our internet about two weeks ago and still have nothing. They keep pushing their service back and when they finally came, the tech was unable to set it up because the fiber optics werent set up yet. The tech reported his supervisor would be out in two days to do it all and no one came. I called, they sent emails and said I would get a response....did not ever hear back. So, I called again. Then they just transferred me 3-4 times, all in which I had to hold a long time between, then the representative hung up on me. They are dishonest and not at all concerned with good customer service.

Terminate services even though bill is on automatic payments. Says it will be 2 hours before services will be restored. 3 hours later no services,your service is suspended due to non payment

Horrible Horrible service!!!!1. customer service doesnt answer!2. Ever since I moved to a new apartment I cant log in to my account online to schedule payments and because of that I havent been able to make 2 payments on time so they charged me extra fees3. Not to mention increasing the monthly rate I pay for internet without warning at all!4. and if you do get through to someone on the phone they are the most unhelpful people you could talk toif it werent the only service in my area I would go to another provider but they know its just them so they feel like they can do anything they want, and get away with itits a company of thieves if you can go elsewhere for internet, you would be better off!!!!

Absolute trash of a company. I cannot wait until this dumpster fire of a business goes under. The internet is almost never working, the charges are always going up while the service is always getting worse.

The worst! Ive only had service for a week and it has been horrible!! The installation tech was very impatient, the interent is SLOW and hasnt worked longer than 5 minutes. Now its to the point where it doesnt work at all. My sister needs wifi to do her school work and so far she cant get anything done. No body anwsers the phone and i have never even received an access code to log in to my account!This company needs to be shut down!!! Ive seen all the horrible reviews on here and im not surprised... Sucks that it is the only service i can get out here in East Texas!!!!

My service always goes out in the evenings. I try to call and get a robot telling me my service has been disconnected for nonpayment after I have paid my bill and after it has cleared the bank. It then hangs up on me “goodbye”. I call back and try several different options, each time “goodbye”. If I get the correct option it says service is out in my area and it will be restored within10hours. If not I am SOL. There is no getting these people on the line unless you are trying to connect new service or paying them. Also, I was told $54.99 for value tv and 400 unlimited internet for life. Well, in the beginning I got way more channels. After a few days the disconnected I lost at least 20 channels and now my price is $95 to $98 dollars a month. I am disabled and they do this. I still don’t get all the channels I am suppose to and can’t get through to find out why. How can they do this to anyone? I absolutely hate Altice One. My old Suddenlink was awesome. I took my box in when it messed up and they replaced it many times. Now they say (in my local office) they are only allowed to take payments and don’t even have authority to try and help. Terrible company. Oh and did I mention my guide always says service unavailable.

Absolutely horrible service! Have called repeatedly for 2 days and told a tech would come. Hasn’t shown up yet! We are a business and internet is crucial! Would rate less than 1 star if possible.

I have called at least three times a week for the last six weeks. Ive begged for someone to check our slow speed, our internet going in and out constantly all day long. I have received no help. I had a promise of a tech coming tomorrow. Just now an automated call said they showed the issue resolved. IT IS NOT RESOLVED!!! I cant do my job online. Both my son and I cant do our online classes. We cant watch Netflix. Are you really not going to send a tech out??? I filed a complaint with FCC and I am doing it again if the tech does not show up.

Everyone in the reviews complaining about bills less than $100, they ended up racking mine up to $300 plus. I didnt realize why until I made an online account. Put alot of services we didnt need or ask for. Service is awful. I feel like I should get money back for the countless days Ive had to go without internet completely. Just randomly cuts out for no reason.

Suddenlink, being the ONLY provider of internet in Nacogdoches, is HANDS DOWN... THE WORST internet service you can get on this side of the moon. Absolutely horrible service. THERE IS NO COMPETITION -- DO BETTER.

Worst internet service ever. Prices keep going up while service just keeps going down. This is why everyone is changing over to streaming services. Its in the middle of a pandemic and yall are leaving hundreds of people without internet access, but yall are more than happy to take our money when we cant even get online to work from home or do online schooling. Altice one needs to sell the company to someone else who actually cares. Ive given you thousands of dollars over the years and still you constantly cut the service off randomly. If we had any other choice wed go somewhere else. Worst customer service ever as well, seeing as if you call they just connect you to random Indian call centers with people who not only have no idea what is going on, but have no way to help you in East TX. If you go up to the office they will also tell you they have no power and the only thing they can do is take your payment or add more services on. If you have ANY other choice for service, trust me (and all the hundred other 1 star reviews) and go with literally anything else.

Signed up yesterday. Cancelled today. first confirmation showing $95 bill/month then the following morning, they changed it to $120. Nice hidden fees. called right away to cancel. They wont cancel and told me that they would just hold the installation. Better not give me any billing statements or Im going to file a complaint. Oh and other thing, during my first call, the agent dropped the phone for no apparent reason. Talk about being RUDE. I didnt get her name.

Not good at all

Traaaash. They charged me for 7 weeks of services that were not rendered. Local office might as well be a kiosk. Even their managers have no capacity to correct situations. This is after 6 visits to the local office and literally 6 technicians that have been sent to my house. Just joined a complaint group with the BBB. Maybe if they won’t listen to their customer they will find the motivation to correct their poor customer service and fraud through legal repercussions.Edit: Hey Dan, if you’re so willing to help. Feel free to check out my account and contact me. Otherwise, your empty words on auto response mean nothing to anybody. And don’t pat yourself on the back for trying to salvage your company’s incompetence and failing infrastructure. Try not to deflect your responsibility on to me reaching out to you. Even your offer of communication is trash.

I had a appt today to set up service at a new address. The technician came by said everything was working and that the modem that I had been using the past few months was not compatible with the 1G speed that I was paying for and that I should contact Suddenlink about a credit and then left. I called and spoke to someone who said they would send my issue to their supervisor and they will call me back. A few hours later my internet stopped working. I called to set up a new appt and after being on the phone for 2 hours with a representative I was told that I would have to wait until Friday to get a new appt. The representative hung up on me before confirming my appointment. He told me that his shift was over and that no supervisor were available. He also informed me that the previous person I spoke to did not escalate me situation to have a supervisor contact me and that the technician did not do his job. My children need internet for school and there is a storm coming. I made my appt for Aug 25 more than a week in advance and now I have to sit with no internet.EditThis is now the 5th time that my service has been cut and I pay the bill only for my internet to still not work. I pay the bill and have to wait a minimum of 3 days for a technician to come out and fix the issue. EVERY TIME!!! I keep making the same complaint and posting in on FB and google reviews and I still keep having the same problem. No one has fixed the issue or offered any type of credit but yall quick to cut my service.

Suddenlink Is Not A Good Value. I Pay $60 Per Month For 400mb Internet And I Get 40mb On A Good Day, 4-10mb Most Days, With Drops That Last Up To Hours Long Without Internet At All. And Its Not Like It Happens A Just A Few Times. Its All The Time.

Dont waste your time or money. This is the worst company ever. Bought into Altice Feb 6 2020 after 7 phone calls lie after lie later they will Not call you back There excuse we Cant find your account number.My reply does this mean i dont owe you any money for my monthly bill??. There advertisment on TV says subscribe to Altice you will get a Amazon $100 gift card. I still dont have that gift card 5 months later. I will be Cancelling my service.

Worst service in my entire life. 5 months and still no one has fixed my WiFi. And they try to charge me $120 a month. Absolutely awful!! Would never recommend this sorry company ever again and I want my money back. Paid 5 months of service without wifi or service. Not to mention the techs are idiots!!

Lied to me about an outage. I was told my box was the issue, turned out an entire neighborhood was being told the same thing. The office finally understood that there is a system issue, after 5 of us walked in the door.

Lots of big issues!

Good luck getting any type of customer service without literally driving your car through the window of the office. Im still trying to figure out why my bill is $10 higher than what i signed up for so I am hoping maybe they will respond to a google review.Update: i figured it out, they put somewhere in the fine print at the very bottom of your online bill that they were raising the prices. The ONLY goal this company has is to make profit.

For the love of all things holy do not do business with these people. I’ve used suddenlink for nearly ten years now and never had issues until I decided to close my account when we moved. That’s where the hell begins. I called multiple times to make sure they cut my service off and to pay my final bill. They somehow charged me triple what I owed on my last month. All equipment was turned in and I was never late. It has taken 4 phone calls and a chat with a representative on messenger to get any traction on fixing this giant f$&k up. They tell you it will be fixed and guess what... it doesn’t and you get the lovely surprise of a collection letter in the mail. I’ve been on hold now for over an hour still trying to get this fixed 3 months after I ended service!

The worst customer service of all time. This “company” needs to be investigated by the municipalities it is located.

Any time I have called customer service there has been over 20 minute wait time. Service is good when it works, but when it doesn’t good luck getting actual help. Couldn’t access my internet and customer service representative just told me that it showed to be working in their end, and tried to sell me a service plan for my devices. Why would I pay more when what I already pay for isn’t working and you can’t get service when you need it.

STAY AWAY! STAY AWAY! I had a appointment set for Saturday at 8 am. The tech shows up and asked me if I had a Fiber hooked up already, I was busy on a buisness call at the time and told him I wasnt really sure. He walked around and came back and said he would have to have another tech come and install a fiber and that would be Wed. I Later walked to the back of the house and seen we already had one installed, I called and after waiting 40+ min on hold I was able to speak with a agant, She told me that they had already set a new appointment that same day (Saturday) between 6 and 8 with out me knowing. Around 6 I opened my door and waited, 6:30 a tech shows up and went straight to the back of the house without knocking. I figured they was just looking and would come talk to me Later on but no,He got into the vehicle and left. I called and after waiting on hold for 40+ min again and got someone, she told me the Tech made a note at 630 that he got held up on the appointment before me and could not make it and the earliest they could get someone else was the following Friday. Needless to say Im not going with sudden link. This is the WORST experience Ive ever had. Find someone else, Stay clear of suddenlink.

Im not one to usually post reviews... but I would absolutely give 0 stars if I could. I hate that Im limited to this provider due to my location. When you call in for tech support the wait time is ridiculous and the service itself is far too expensive for what you get. Ill be happy when I move back to a larger city and have more options for Internet/Cable providers (1 more month!). Worst customer service and provider experience... Period. Avoid like the plague.

Things Suddenlink can do to improve there company... Sell it!!! Change the name. Drop there do nothing employees and start over. The computer answering the phone does a better job of assisting customers than anyone up there.Internet 400 plan got raised as much as there internet 1000 plan so they can bring in $20 dollars more. For what??? Taxation without representation your gonna hear it alot next several years.

PLEASE DO NOT WAIST YOUR TIME!! THEY KNOW NOTHING ABOUT YOUR BILL AND YOU HAVE TO CALL AN 800 NUMBER FOR EVERYTHING, I remember when in - person visits would solve problems simply, know it doesnt solve anything at all!!👎🏽👎🏽

I have been trying to get Suddenlink to repair my 85-year-old mothers phone, internet, and TV service for 11 days. It stopped working on a Tuesday, and we reported the service outage on a Wednesday. Suddenlink scheduled a repair visit four days later (Sunday). A very nice repairman tested the line inside... insufficient signal. Tested the line outside... insufficient signal. Climbed the pole to test the line there... insufficient signal. He said he called in a repair to have that fixed and it would be later that day or the next morning. By Monday evening, no action had been taken, so I went to the local Suddenlink store and a very helpful man told me that an all day repair was scheduled for Tuesday. That never happened. It didnt happen on Wednesday either. I went by the local store again and was told that the all day work was now scheduled for Thursday. I tried both the national help line and the realtime chat, but no one could assure me of anything. Late on Thursday I went by the local store again and he told me that it had been assigned to a repairman (which I was to understand as progress). Friday (today), no repair happened. I went by the local store and was told that the repairman had marked the service as resolved, even though no one had come. My mother lives alone, has many health problems. She needs a functioning phone. Her principal daily activities are online. I genuinely believe that everyone Ive talked to is doing the best they can, but it is still completely unacceptable that this has gone unaddressed for so long. I do not know who to call or contact to get movement on this. It has been a terrible and discouraging experience.

The people at my local store are fine, and the couple technicians that have come to my house have been great. The problems I have with Suddenlink are the prices and their support.The prices are just too high for what is offered. When youre paying $100 a month just for internet service, theres a problem.Their support is abysmal. I went to upgrade my internet and had to get a new modem from the shop. Easy enough. I called to get my modem activated and the person I spoke with activated the modem on the wrong account. We didnt figure that out until I called support again and spoke with a different person a couple of days later. This tech told me that my only option was to get a different modem. Ok, fine but the shop was closed at this point and it was Friday and theyre not open on weekends. I had to go from Wednesday to Monday with no internet because the first guy failed so hard at his job. I understand that mistakes happen but when I verify my account number, address, phone number and the last 4 digits of my social, a mistake like this is unacceptable.Every time, literally every time I have called support, they either screw something up, over complicaye the issue or are just not helpful in any way. Ive been with them for between 8 to 9 years and I have not been satisfied with my service. The only reason I stay with them is because they are the only provider in my area.

I had a normal bill of $80 now without any warning its up to $93. This company doesnt care about its customers, they charge whatever they want because suddenlink is the only option here. If I could Id give zero stars because no one should be able to lie and steal without repercussions.

All phone lines are directed to overseas call center that is hard to understand. They overcharge for service and do nothing to fix it. We have been overpaying and getting less than 1/4 of the speed we are supposed to, and they refuse to fix the problem. My entire building has problems with service. Several others have called, and they still refuse to fix the problem.

I never leave reviews... this company deserves negative stars.This is such a horrible company!!So we had an appointment for suddenlink to come out on Friday. They no call no showed.“Rescheduled” for Saturday, then the same thing happened, when asked why they didn’t show, we were given some lame excuse.Then today we reschedule between 3-5. At 5 when no one arrived we called suddenlink and they said the technician knocked on the door at 4 and the woman said “I don’t feel well, can you come back tomorrow?” That of which never happened.We called to RESCHEDULE again, told them if they don’t fix the issue we would be canceling our service. They said someone would be out here by 8.When no one arrived at 8, we called to see why and apparently there was “bad weather.”That of which we must had missed...Since Nacogdoches has limited options, I guess they feel as though they can run their company this way.Avoid Suddenlink at all costs!

Unfortunately, Suddenlink is the only option in my area. Their prices are ridiculous and, they have increased two times over the past year. The first was $3, which was not a huge deal and is manageable for a college student. This time it increased by $16!! That is a big deal for someone in school, and living pay check to pay check. Plus it is not worth the service provided. Super unhappy with the service, and the notifications provided to inform me of the increased prices.

I have had Suddenlink for a number of years now because, as other reviewers have noted, there are few, if any, competitors in my area. I have now been OUT of internet and cable service for nearly a month since a Christmas holiday storm. Ive scheduled 3 different appointments (tech said we needed a bucket truck, then bucket truck failed to show up - twice) Ive been online trying to get assistance through chat,Ive made several long phone calls to set up appointments, Ive waited twice through 2 hour window appointments, and Ive physically gone down to the local office twice, thinking that would help. STILL awaiting service restoration. I never post reviews, particularly complaints, but am desperate for help.

Trust me you are only getting a star because one star is requires to place a review. This is the WORST company! Overpriced, horrible service and now I cant even get a technical call through. Have tried EVERY number provided under contact us on the bill and online. Yall are COMPLETELY worthless. I will do whatever is in my means to make sure Nacogdoches pushes for more companies so that we are no longer stuck with the likes of you.

Have no problem with internet, decided to get tv so we would only have 1 bill. The problem is that the tect didnt show up to install the cable. We have been reshuled to many time. When you call to speak to someone about it they talk to you like a child. They are not reliable. I would be a shame of my company if they cant even take care of there customers. They lie. If they worked for me they would all be fired.

The people lie to you. I have been waiting a month to get my cable barried. The tech took on himself and put it across my neighbors yard. Supposed to be here today and noone. Was supposed to be here yesterday and no show. And also three other times. When is enough. I would like cooperates number

HORRIBLE!!!!!! DO NOT USE THEM! I’ve been waiting two weeks just to get my WiFi set up and the tech keeps skipping the appointments! They never call back. The people inside the store are useless. It’s not worth it. AT&T uverse is great tho lol and Verizon. ANYTHING BUT SUDDENLINK IS GREAT. They scheduled me an appointment today and when I went to the store to check in on it they told me they didn’t see an appointment for today -_-

I love suddenlink they are so helpful and nice

Super unhappy with Suddenlink, and I find it a bit irritating that they are so unhelpful when it comes to their paying customers. Each time I have gone into the store to seek assistance they have only been able to give me the number to customer service. Each time I’ve contacted customer service, as instructed by the store, they have been nothing but rude to me. DO NOT WASTE YOUR MONEY ON THEIR SERVICES!!

If I could give them zero stars I would. Both me and my apartment manager has been trying to get a hold of them to turn on the internet in my unit. They refuse to answer the phone and when I went up there in person, they told me that I have to call in order to get it turned on since it was a bulk account. The receptionist gave me a snarky look as she said it too. My husband is currently getting in touch with corporate to report them.

Waiting room was nice not much else to say.

Suddenlink - aka SuddenSTINK Everyone I know would like to change their internet provider, but there are no real choices in our area. SAD. This company is French owned and apparently they know nothing about positive customer service. :(

Find another service provider! Terrible. Over priced for service and any type of technical support good luck talking to an agent, they keep you from doing that. Service is interrupted at least once a week for an entire day. Have not been able to get any of the days service was disconnected taken off the bill.

They have not shown up for their last 2 appointments - we have been without internet for a month. The customer service makes promises they do not deliver on. Horrible experience.

If you need a headache which you like to pay a great deal of money for in your life, Suddenlink is your answer. We have no other choice for phone and internet service here (yet) so we are stuck with this company. When attempting to contact them to report trouble on a phone line (from them), give yourself a day or two to possibly get it reported. The phone number on the bill they send to you will put you into an automated system that does not recognize your responses to their prompts. If you can access the internet and try to report your problem via their chat on line, you are still wasting your time as the session will time out from their end before there is any non-automated response. Then if leave them a message on their facebook page youll eventually get a response asking you to PM them with the trouble you are trying to report. If you choose to do this you have just wasted more time. They are a Communication Company, that cant/wont/or/dont have the ability to communicate with their customers, well, other than a bill which they will mail you. Good luck, if there is any other option of a Service Provider, choose other than Suddenlink.

Bill just keeps going up for no better service. Definitely switching to a different company!

Ive been doing business with sudden link for over 10 years now and they have changed. Ive been getting internet overuse fees upwards to $120.00 without any notices. We do not use the service during the week expect at night to stream shows. During the week we do not game on it or have or cell phones connected to it. They have many hidden fees that they can not explain and they use bully tactics cause of the lack of competition. This company used to be a joy to do business with and now it is a nightmare to do business with.

They dont have enough customer service representatives to assist customers who walk in. They dont seem to care about doing their job. They are charging too much for their lousy service. We are better off taking our business to DirectTV.

Way too many outages. This latest one has lasted close to a month if not longer! They cant credit my account until they fix the outage and determine how long its been!

New to area, called Suddenlink on Dec 16 to get internet service installed at home. Technicians that don’t show up, customer service that’s useless, 6 days later and still no service. Only provider out here so they can be horrible and get away with it.

Continue to get bills after service was turned off and final payment made and was never ever the price I had signed up for 2 years!!! Can’t even get anyone to answer the phone and will refer this information to anyone who would consider using Suddenlink which should be called Sudden Surprise!! Here’s your bill!!!Will dispute this bill after not having their service for a month and returned equipment and payed final bill of 7..49 and now have another bill of 102.00 and prior Bill was 120.00 and all I have is WiFi!!! Do not recommend Suddenlink to anyone who asks me what internet service they should have and work at a large University that I will be sure to give my opinion when asked !!Very unsatisfied service !!!Donna CrawfordNacogdoches, Tx.

My experience with Suddenlink is more than horrible. I just moved to east TX where suddenlink is the only available option I found. The customer service wait period is on an average 3 hours (not exaggerating at all). My monthly bill has no fixed value, since August I called suddenlink so many times, every time this long wait. I returned the modem after 2 weeks and still my monthly bill includes the modem charges. I am very very disappointed. I never had this type of issues with ATT in the last 13 years at other states.

This is my first review and if I could give 0 stars I would. The first month you will have good service but after that you should expect an unlimited number of tecs to come to you house the service sucks

Absolute worst internet company on the face of the planet. charged me for the technician visit i was told was required to downgrade and get a refund after they werent able to get me to the speed i was paying for. They also charged me for the downgrade. costs all together was 2 months worth of bills and the refund disappeared in my account.

They monopolize the only reliable ISP in the city and the prices are excessive considering all the outage problems they frequently have. Be prepared to pay for what you DONT get.

I live is the city and constantly have internet outages and the TVs freeze with a garbled image...I pay $140/mo for internet and tv, and honestly I wish there was a more reliable ISP. Customer service acted like they couldnt care less whether I having an issue or not. I was given with a take it or leave it attitude, which came down to scheduling a 3rd party service contractor to come and perform diagnostics. Telephone support was great in that I feel like he tried to fix the issue, which is on their end (old equipment).Not impressed, but hoping updates will remedy the issues.

As of October 17, 2019. I’ve tried to reach Suddenlink 3-4 times to find out why my Bill went up, nothing new added right. When I call I find out Altice has acquired Suddenlink, each and every time I call, suddenly they have more than 20 Minutes on hold, you’re then told they have higher call volume. You’re given A choice stay on hold or press #1 and guess what they’ll call you back in A WEEK! Don’t know what happened, but if Altice is the new provider, I will search for better Service or just keep internet and Hulu/Netflix. Unhappy Customer! On hold 45 Minutes, yesterday an Hour.

Too high for what service you get ok I went in to try to get just internet i could not because of in old bill there that was not mine I have to pay that before I can get service there should be a better way of doing business. I wish we had consolidate.

I was a customer for five years, when I moved service became choppy. It was cat and mouse with customer service appointments and when I finally got to speak to someone, she was very rude. You lost a customer.

I have been a Suddenlink customer for over three years. The service works well, most of the time. When it doesnt, youre out of luck. Tech support consists of, did you turn it off and back on again? When, not if, that fails to fix the issue, theyll schedule a tech for anywhere from 4 days out or longer. The tech may or may not ever actually show up. A large percentage of the time, especially with an intermittent connection issue, someone else will run a connection check, then when they see a connection, cancel the technician visit without notifying the customer. When you call back because you still dont have internet, you get to start over with a brand new ticket, and a brand new 4+ day wait.The only reason that I am still with this joke of a company is that they have zero reasonable competition where I live. It is the fastest internet in town, when it works. That being said, their customer service and tech support is so bad that Ive considered moving solely so that I never have to deal with their incompetence again. If you dont really need the bandwidth, save yourself the headache and use anyone else.Comcast was better.

UGH....!!!! Suddenlink goes out all the time. Then when it comes back on I have to try to reboot my system so my wi-fi could be restored. My wi-fi is on, Im hooked up on my phone and tablets. Its connected to my tv also. But I cant grt hulu, and amazon prime to come back on. I do not understand how this can even happen. My wait time when called was over 20 minutes. They call me back to leave me on hold. Bulls**t!

I upgrade to Suddenlink’s unlimited plan that promised “up to” 400 mbps.I happily upgraded, and guess what?! My internet speed gets slower from an average of 10-12 mbps to about 5 mbps.So I called customer service to explain. The rep agrees saying, “That is WAY too slow. Let’s get a technician to come out there and see what the problem is. Oh, and BY THE WAY, if the technician comes out and the problem ends up being on your end, you will incur a charge of $60...”“Ok,” so then I ask, “What constitutes the issue being ‘my fault?”’(No response or real explanation)”Fine, if the problem is on my end, I will be happy to pay it because the issue will be solved, and it is worth $60 to have the problem fixed. I don’t care whether it’s my fault or Suddenlink’s.If I can get like 1/4th of the speed they are saying I could get I would be perfectly happy.So the techs show up, and, although late, they are very nice and spend extra time to try and fix the problem. After 2 hours or work, they replace some wiring outside the home and do extensive troubleshooting. But to their frustration, the problem persists. While working, the techs call someone (who I presume to be their supervisor) to try to get some guidance. I caught the tail end of the conversation the tech was having, and he said, “yes, he has the connection, but his plan is the 400 mbps plan.” And then the call abruptlyended.... ? ....So the tech tells me they couldn’t fix the problem, and a “maintenance team” had to be called in to fix the problem. He agreed there was nothing on my end that could have caused the connection issues.“When will they arrive? Do I need to be home?”“No,” said the tech, “The maintenance team will just show up outside the home, and they won’t need to come in your home.”So I wait a couple of days...Then, a couple of weeks...Then a month, and no “maintenance team” ever shows. My service remains slow...I call Suddenlink customer service back several times, and this is what happens on each phone call:Me: “Yes, I would like to see where this ‘maintenance team’ is?”Rep: “Well, on the customer service end, we cannot see where maintenance teams are scheduled. They just show when they can. Would you like for me to schedule a technician to come out?”Me: “... uhh... a technician has already been called out. You already said you can see that in the system. Are there any notes related to what happened on that technician visit?”Rep: “No. There’s no notes left by the technician on what happened on the visit to your house.”Me: “Well... here I am telling you that the issue is not resolved. Can you reach out to the particular technician that came to my house for more information on what happened?”Rep: “No, we do not have that contact information. Would you like for us to call a technician to come out? If the problem is on your end, you will be charged $60.”(EPIC FACEPALM)I have several such calls trying to get some sort of answer, but to no avail. Some customer service reps do not even know “maintenance teams” even exist.No one ever comes to fix my connection. No one ever calls me. I always have to be the one to call and try to get something done, only to get them to threaten to bring a “technician” out to charge me $60 if they so deem the connection issue to be “my fault.”So now comes the moment of truth for me to pay my bill, and.... YOU GUESSED IT!!! There is the big fat $60 “service call” charge on my bill.I call customer service again, and I finally get them to submit a request to remove the $60 charge.I call Suddenlink back a few days later, and they said the request for the service charge to be dropped from my bill was REJECTED, but no reason is given...So the last customer service rep I spoke to “escalated” the situation to her supervisor, and I have been promised a phone call from said supervisor. someone actually called the next day, but after explaining the whole story again, she said it was a “valid” service call, and I should have read the written terms on their website.I have filed with the FCC and BBB.

Paid an installation fee and a full first months bill and everything to get my service connected on the only day I have off, but apparently the tech guys have the power to move your appointment to when its convenient for them to work. And I had to call to find this out; no one was going to outreach to me and inform me.

I always get amazing help from Suddenlink When things happen it is usually the weather that caused it. They do not control the weather but they try to fix everything as fast as possible and are always polite.