Arrived around 8:30am, to ship a pavkage and was warmly greeted by Humaira. She is one of the nicest employees of any retail store and of any shipping/delivery service establishment that I have ever visited. Very helpful, courteous and fully explained all the options available to ship my package.

Bad service. a simple 15 dollar shipment costs 25 with all extra unnecessary stuffs they charge. very unethical business.

Today a female employee was extremely rude to me in front of my wife for no reason. I went there to ship an item and the price given to me was a little higher than usual and I mentioned it was a bit high.She calls over another employee to verify the price then looks at me and says “See”.I said “You didn’t need a witness I was just asking a question” She says “I can’t deal with this person” and walks away. The other employee who took care of me was nice and the cost was $20 less than she had initially told me it was.No need to be rude to your customers for asking a simple question especially when you are the one giving the wrong price.

Payed for 2 day delivery. Package got there the next week. Called Fedex customer service for a refund. Told me they are not guaranteeing deliveries and there will be no refund after an an hour on the phone. The store clerk that took 20 dollars from me for delivering 3 documents didnt tell me that deliveries cant be guaranteed. I could have sent the same documents using U.S. post for pennies.

Spent an hour trying to print photos and the machine frozeThe staff didnt know how to use the machine and said its a self service machine and they dont assist customers who are here for self service.״Such a frustrating experience and a complete waste of time. Will never come back here

I came into the FedEx in Nanuet, NY and was helped by Andrea. Not only was Ms. Andrea friendly and Attentive, She made sure to go out of her way to show me items that were discounted or items that would be great gifts for the holidays as stocking stuffers! After having a very stressful week, Ms. Andrea helped make my FedEx experience the best part of my week (no exaggeration) and I truthfully think that FedEx needs more employees like her! She is a great addiction to your team and I will definitely come back here for all my FedEx needs!

Lazy employees, if you come in with a large number of envelopes to ship, they demand you pre print your label as they are too lazy to type each one out! The only reason I couldn’t pre print was that because my printer was broken and the new one wouldn’t arrive for a while due to COVId panic buys! I really don’t go there anymore the USPS store help me without any hesitation.

Worst place to do a simple business.

Shipped back rented equipment from this location with priority shipping. Upon arrival at Mahwah distribution center my package was halted and not returned to me. The reason for not shipping my package was that it was packaged improperly. My shipment was packed and approved by this location. When making purchase I was asked about purchasing insurance on my shipment, which I did, then upon dispute was told by FedEx corporate that they dont sell insurance(false advertising) and that there was nothing that could be done about this. My company has been forced to pay multiple thousands to purchase brand new equipment due to this error. DO NOT use this location or any FedEx location as they have confiscated others property with no intention or interest in returning such.

I got Anthony and just wanted to leave a nice review for him since he was exceptionally helpful.

Father went in to send a package to Vestal NY Feb 1 1:31 pm. My father made it clear that the package needed to be there before SUNDAY! Clerk told him it would be there Saturday between 8-12. My father told them great. Package never made it there!Called the store where package was sent and Daniel right away denied everything I said because he was 100% sure my father wasnt told that by ANY EMPLOYEE. Asked to speak to a manager but of course no manager there until Monday. The store location just ran by a bunch of employees with no management.

Allen was super helpful. He came to my car and took my boxes and enabled me to do a curbside drop off. Thank you!

Thank you to Andrea and Harvy at FedEx in Nanuet for helping us get necessities to my son in a time of crisis. They were so helpful to everyone. (And not everyone present deserved their kindness..) Like my son, they are risking their own health to help everyone else. My family thanks you. When its safe, Im coming back for that hug!! With my son!!

Awesome service

I came in to print insert cards for invitations on a thick, tricky type of paper. The employee that helped me was very patient and knowledgeable. He helped me get everything printed beautifully in a short amount of time. I highly recommend going here instead of printing at home.

HORRIBLE customer service!!!!The lady that helped me was super rude for NO reason.

The store manager pete is a great guy. Very skilled and reliable in his field.

For some reason, they dont even know how to take a basic passport photo. I applaud Peter for his steadfastness, but everyone else at this store seems like they are just pretending to work. One guy kept staring at me while I was talking to an employee. He seemed like the manager. The young lady kept hanging around him all the time, and basically had a very casual flimsy attitude towards everything. I wouldnt run my business like this.

Our printer died 20 minutes before closing and my son’s homework assignment was due the next day. The gentleman working was very helpful, homework assignment complete.Thank you!

Horrendous customer service at the Nanuet location. I have an agreement for discounted shipping through my company. The woman working the desk refused to look up the company by name. This is the way Ive shipped using the discount a dozen times in the past. I even had my company id. She insisted I needed the account code. This was three days before Christmas too. Ill never be back to this location.

Daniel P. Was extremely helpful when we needed to ship forgotten items from Thanksgiving visit to our of town family! Thanks Daniel!

Very customer friendly.

I had two posters produced and laminated for a school library writing project. The second had a slight wrinkles in it and the person working withe immediately said he would run it again. The posters are beautiful and the two employees I worked with were very helpful.

Just walked out of there with a simple refused package request and was rudely treated. Even if they couldn’t accommodate it, I was treated like I was an idiot. Definitely won’t be coming to this location, nor using FedEx if I can help it.

The assistant manager can be patient for there customers.

Terrible service. Employees were very rude and condescending.

I cant speak to every employee, but there is a preponderance of highly efficient, kind people who work here. I have a crew that works mid days (mostly) who I call the A Team. Its not just that each of them have theirown strengths, but they each stick with you, helping to find an affordable solution to whatever one of my many tight squeezes Ive gotten myself into at the time. The A-Team will get you out of a jam and not with fireworks and lavish anything-- just steady logic, good communication and a willingness to keep their customers loyal. There are a couple people who work there that I just wont patronize. I will walk out and come back ( Luckily I had prior great experiences because I wouldnt come back had this one person been my only option!)She is clearly customer-avoidant, defensive, intrusive when you dont need her nd MIA when you do..She l starts out by mistake you (who dont work there btw and should not be expected they do!) and seems to feel put upon in every conversation. Cranky-pants and frankly not a personality for ser ice inducstry. But I really appreciate the work ethic and committment to customers of the weekday folks. Not using names... It should be obvious!

I always enjoy the great service they provide for my business !!!

Staff was rude and unfriendly. Made rude comments on the box I used, the tape I used, and where I put the shipping label. I apologized for the shipping label placement but she said the same rude thing multiple times. She abruptly told me to do something to the shipping label with vague directions, and when I didnt do it fast enough, she ripped the scissors from my hands and talked to me like a baby: Here. This is how you do it and so on. Go anywhere else but here, unless everything is perfect with your items and their packaging.

Got here amazing service. It was fast and the guy was very nice to me

This place is so slow and no one has a clue as to what they are doing. No one knows how to multi task. So poorly run, I do not recommend at all.

This is a poorly run Fedex location. Management is minimal, waiting time can be long. I was told by one employee the rate of my package was one thing and charged another, higher price by another employee. The level of customer service is minimal and it is understaffed to begin. I would suggest a different location where perhaps the management and staff as less indifferent.

I went to this facility to resize and print photos for a collage of my late mother as a present for my dad. I used the self-help photoprinter for the bulk of the photos, however there were two that came out lined. I went to the printing center to ask if they could scan and print those photos in the hopes that they had better quality scanners. The employee I spoke with initially gave me rather transparent excuses as to why he could not help me, ie he only sends out collages (not what I was asking for), he didnt have photo paper (just high quality thick shiny cardstock) etc. He finally admitted that he was just busy and couldnt help me. I appreciate his candor but not his work ethic.

Very rude employee today, 13 June at 9:15 p.m. Store supposedly closes at 10:00 p.m. and when I arrived at 9:15 p.m. requesting to print some cards, she rudely told me that she had stuff to do and could not help me. A printing job that probably would take 10-15 minutes.

I went to FedEx Office to Print a poster that Id made on my computer. I saved the file as a pdf and used a USB stick to transfer the file at the FedEx branch.I went to the office on a Saturday, and it was packed with people shipping packages out for Christmas, and only one person working! It took about 40 minutes to get the poster started printing because the poor gentleman had to run back and forth between customers.So the next day I went to pick up the poster, and somehow, the printing had screwed up the arrangement of the images on the printout! We verified on the FedEx computer, and the pdf was correct, it just got messed up during printing.The woman on Sunday was very nice and got the poster printed correctly while I waited.Overall, great customer service, I just wish it had been done right the first time.

Service in the store is always fast and friendly A++

Straight forward. Never too busy in and out pretty quick.

Go early as service is great and no long lines

I was pleased with the service & the hours are really convenient.

Worst experience ever. Will not go here ever again

This place is terrible. The employees walk at leisure and treat customers as a nuisance.

Its a shame that a big company like FedEx cannot hire more people last week he took me 1hour to ship something that was during the evening

Fast & good customer service

Very helpful, very professional.

Great customer service

Very slow service. Many mistakes when capturing info. 45 min from arrival to departure. Far from being express!

Good service.

Staffs were not that friendly.

Legit one person for a line of people.

Bad service. They dont do the orders right. Above all unprofessional.

Awsome!

Fast service

Great service

Great service

Clear, concise, complete

Good

Good

Privet iz russii, privet ty cho oxyel

Very bad service in Nanuet